Parimatch PLAYER REVIEWS(647)
Robert James Richards
30 March 2023
Comment from uk.trustpilot.com
I had a bet that was not showing on your system as you were having technical issues.I spoke to Live Chat Advisor called Orsi they were great and gave fantastic customer service I was very impressed.
I had a bet that was not showing on your system as you were having technical issues.I spoke to Live Chat Advisor called Orsi they were great and gave fantastic customer service I was very impressed.
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Janoy Cresva
24 March 2023
Comment from uk.trustpilot.com
Antony provided a very fast reponse to the help I needed and kept me informed on what was happening. Thanks alot impressed with the service
Antony provided a very fast reponse to the help I needed and kept me informed on what was happening. Thanks alot impressed with the service
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Jude
24 March 2023
Comment from uk.trustpilot.com
Such good customer support. Quick replies and quick to help. I was served by Juan and he was brilliant
Such good customer support. Quick replies and quick to help. I was served by Juan and he was brilliant
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Mariusz
23 March 2023
Comment from uk.trustpilot.com
Today, within one hour from chatting with Jesús my problem was solved.Thank you Jesús for your help!
Today, within one hour from chatting with Jesús my problem was solved.Thank you Jesús for your help!
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JC
22 March 2023
Comment from uk.trustpilot.com
I Clicked on the wrong offer and therefore didn't receive my free spins, my error. I spoke to Jesûs and he graciously credited the spins anyway for me. Most casinos would definitely not do this. It makes all the difference knowing you are dealing with an honest site. Well done Parimatch !
I Clicked on the wrong offer and therefore didn’t receive my free spins, my error. I spoke to Jesûs and he graciously credited the spins anyway for me. Most casinos would definitely not do this. It makes all the difference knowing you are dealing with an honest site. Well done Parimatch !
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Max
22 March 2023
Comment from uk.trustpilot.com
Keiron was incredibly helpful, fantastic and prompt service!Would recommend
Keiron was incredibly helpful, fantastic and prompt service!Would recommend
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ST
21 March 2023
Comment from uk.trustpilot.com
Scam I opened an account because of the good reviews I deposit 4 times without a single win
Scam I opened an account because of the good reviews I deposit 4 times without a single win
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Kyle
17 March 2023
Comment from uk.trustpilot.com
Recently signed up with Parimatch during the Cheltenham period and they had an offer on.Their App is simple and self explanatory to use, and looks good! Their live chat service actually allows you to speak to a person, within seconds on each occasion I’ve needed to, issues resolved in a matter of minutes due to friendly and helpful staff. I look forward to continue using this betting app.
Recently signed up with Parimatch during the Cheltenham period and they had an offer on.Their App is simple and self explanatory to use, and looks good! Their live chat service actually allows you to speak to a person, within seconds on each occasion I’ve needed to, issues resolved in a matter of minutes due to friendly and helpful staff. I look forward to continue using this betting app.
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Malayte
16 March 2023
Comment from uk.trustpilot.com
Harvey, a customer support agent was very helpful and solved my issue very fast, solid customer support ?
Harvey, a customer support agent was very helpful and solved my issue very fast, solid customer support ?
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customer
15 March 2023
Comment from uk.trustpilot.com
I had a small issue that was resolved by the advisor called Mar, Very helpful and courteous. Would recommend Thank you
I had a small issue that was resolved by the advisor called Mar, Very helpful and courteous. Would recommend Thank you
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George
15 March 2023
Comment from uk.trustpilot.com
Great customer service
Great customer service
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Dean Banks
14 March 2023
Comment from uk.trustpilot.com
didnt meet the betting requirement, But the Main Man Jesus credit my account with the bonus anyway
didnt meet the betting requirement, But the Main Man Jesus credit my account with the bonus anyway
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Mic St
13 March 2023
Comment from uk.trustpilot.com
Great customer service. Okay casino, good offers going. Would recommend
Great customer service. Okay casino, good offers going. Would recommend
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Eric Y
12 March 2023
Comment from uk.trustpilot.com
Excellent customer service from Gyorgy. Fast and helpful response to my question.I highly recommended the site as this is not the first time that I have had a great customer service experience.
Excellent customer service from Gyorgy. Fast and helpful response to my question.I highly recommended the site as this is not the first time that I have had a great customer service experience.
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Aidan Loxley
12 March 2023
Comment from uk.trustpilot.com
Customer service quick and helpful, Although part of my offer failed to track the customer service agent Jesús quickly resolved my issue and credited manually.
Customer service quick and helpful, Although part of my offer failed to track the customer service agent Jesús quickly resolved my issue and credited manually.
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Aker
12 March 2023
Comment from uk.trustpilot.com
Very good service
Very good service
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Anthony Richards
12 March 2023
Comment from uk.trustpilot.com
Great support from Jesus, very knowledgable and very helpful. Thank you
Great support from Jesus, very knowledgable and very helpful. Thank you
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Norman Taylor
11 March 2023
Comment from uk.trustpilot.com
I am happy what Gyorgy did for me. Thanks for that.
I am happy what Gyorgy did for me. Thanks for that.
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Alkan Kavaz
11 March 2023
Comment from uk.trustpilot.com
Great betting app and very helpful customer service
Great betting app and very helpful customer service
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Mariusz
09 March 2023
Comment from uk.trustpilot.com
I chat with Juan via live chat yesterday and today. He was incredibly helpful. Very informative and polite.He sorted my problem really quickly!I’m very pleased with his service.Thank you, Juan!
I chat with Juan via live chat yesterday and today. He was incredibly helpful. Very informative and polite.He sorted my problem really quickly!I’m very pleased with his service.Thank you, Juan!
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Martin Hawkins
09 March 2023
Comment from uk.trustpilot.com
WARNING! DO NOT USE!Take your money and will not pay withdrawal.Over a week and money is not in my bank and they say is not with them anymore and it's not their fault.Terrible Customer Service.Especially Jesus and Stefan.Once I highlighted there fraudulent fake payment to live chat after speaking directly with my bank they ban you.Told me to use an arn reference number and speak with charge back department as payment is no longer with them.Corruption at its finest.Told me to speak with a bank branch manager? lol When I asked why would anybody ever need that? They don't answer questions directly and say speak to your bank.They even give me a fake arn reference number to locate the payment and to speak with charge back department? My bank laughed at me saying why would they give you that long fake number?Trust me do not use.I have since taken legal advice and am in the process of arranging criminal proceedings.I have called them directly to speak regarding my timely 5 year SELF exclusion that they chose to inflict not me because I refused to accept their lies and proved them wrong and I have plenty of supporting evidence.I cannot log in or access now as am banned.Never ever use them or trust them. Absolutely shocking and awful service from Parimatch.co.uk and it's staff. So very simply I haven't been paid my withdrawal which usually takes minutes is now over a week and they say nothing to do with them talk to your bank who haven't received it either. Go to log in to live chat to discuss after following their instructions and now they have self excluded me for 5 years. Ok Parimatch not dodgy at all. Scumbags. I have worked in the betting Industry over 20 years and put customers at the heart of everything I do. I promote responsible gambling and urge anyone with gambling or financial difficulties to seek help. This company will not help you in any capacity. Shame on them. BEWARE!DO NOT USE!
WARNING! DO NOT USE!Take your money and will not pay withdrawal.Over a week and money is not in my bank and they say is not with them anymore and it’s not their fault.Terrible Customer Service.Especially Jesus and Stefan.Once I highlighted there fraudulent fake payment to live chat after speaking directly with my bank they ban you.Told me to use an arn reference number and speak with charge back department as payment is no longer with them.Corruption at its finest.Told me to speak with a bank branch manager? lol When I asked why would anybody ever need that? They don’t answer questions directly and say speak to your bank.They even give me a fake arn reference number to locate the payment and to speak with charge back department? My bank laughed at me saying why would they give you that long fake number?Trust me do not use.I have since taken legal advice and am in the process of arranging criminal proceedings.I have called them directly to speak regarding my timely 5 year SELF exclusion that they chose to inflict not me because I refused to accept their lies and proved them wrong and I have plenty of supporting evidence.I cannot log in or access now as am banned.Never ever use them or trust them. Absolutely shocking and awful service from Parimatch.co.uk and it’s staff. So very simply I haven’t been paid my withdrawal which usually takes minutes is now over a week and they say nothing to do with them talk to your bank who haven’t received it either. Go to log in to live chat to discuss after following their instructions and now they have self excluded me for 5 years. Ok Parimatch not dodgy at all. Scumbags. I have worked in the betting Industry over 20 years and put customers at the heart of everything I do. I promote responsible gambling and urge anyone with gambling or financial difficulties to seek help. This company will not help you in any capacity. Shame on them. BEWARE!DO NOT USE!
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Callum Gravestock
07 March 2023
Comment from uk.trustpilot.com
Helpful live chat
Helpful live chat
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fazik Qqq
07 March 2023
Comment from uk.trustpilot.com
Coustomer service is top quality in terms of being professional, Jesus did hes job at 5*.
Coustomer service is top quality in terms of being professional, Jesus did hes job at 5*.
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Mariusz
06 March 2023
Comment from uk.trustpilot.com
Great customer service from Jesús today, very friendly and helpful
Great customer service from Jesús today, very friendly and helpful
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Graham Marsh
05 March 2023
Comment from uk.trustpilot.com
Damian from live chat was very knowledgable and helpful.
Damian from live chat was very knowledgable and helpful.
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Victoria Marshall
04 March 2023
Comment from uk.trustpilot.com
Spoke with Antony this morning via live chat who was able to give me an actual answer to my question and not just your typical “copy and paste” ready made reply. There was no wait time and always a swift response. By far the best gambling site available to date. There are loads of options to safely limit unwanted bits and bobs. Thank you
Spoke with Antony this morning via live chat who was able to give me an actual answer to my question and not just your typical “copy and paste” ready made reply. There was no wait time and always a swift response. By far the best gambling site available to date. There are loads of options to safely limit unwanted bits and bobs. Thank you
Reply
Bartosz Slysz
02 March 2023
Comment from uk.trustpilot.com
Great site, friendly support
Great site, friendly support
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Haz
02 March 2023
Comment from uk.trustpilot.com
Gyorgy was very helpful good experience
Gyorgy was very helpful good experience
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Malwina Stafiej
02 March 2023
Comment from uk.trustpilot.com
Great customer service from viki today
Great customer service from viki today
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Jon
28 February 2023
Comment from uk.trustpilot.com
After not receiving my bonuses got straight through on live chat with Steve who sorted out the problem in minutes excellent customer service from him ??
After not receiving my bonuses got straight through on live chat with Steve who sorted out the problem in minutes excellent customer service from him ??
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Tony
27 February 2023
Comment from uk.trustpilot.com
It seems I'd made a mistake when depositing some funds, Jamie saw the problem immediately, stayed on the live chat with me whilst I sorted my side of it and very quickly came to the outcome we both wanted. Maybe live chats are not all crap after all... Thanks Jamie
It seems I’d made a mistake when depositing some funds, Jamie saw the problem immediately, stayed on the live chat with me whilst I sorted my side of it and very quickly came to the outcome we both wanted. Maybe live chats are not all crap after all… Thanks Jamie
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Florin Dogarel
25 February 2023
Comment from uk.trustpilot.com
Good win big win
Good win big win
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Callum Armstrong
23 February 2023
Comment from uk.trustpilot.com
Probably the best app I’ve used in terms of betting and playing on the casino side. The live chat is always a 10/10 too, Harvey was great with me today and sorted out my issue instantly! Highly recommend!
Probably the best app I’ve used in terms of betting and playing on the casino side. The live chat is always a 10/10 too, Harvey was great with me today and sorted out my issue instantly! Highly recommend!
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Diana Hristova
18 February 2023
Comment from uk.trustpilot.com
people beware of such scammers, they lie to people and take your money in a dishonest way and then block you
people beware of such scammers, they lie to people and take your money in a dishonest way and then block you
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Andy
15 February 2023
Comment from uk.trustpilot.com
Samantha was more than helpful with my issue and rectified my mistake without question
Samantha was more than helpful with my issue and rectified my mistake without question
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Jocelyn
12 February 2023
Comment from uk.trustpilot.com
Excellent, patient service from Belen. I had a difficult issue which he resolved quickly and efficiently.
Excellent, patient service from Belen. I had a difficult issue which he resolved quickly and efficiently.
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alexander poucher
07 February 2023
Comment from uk.trustpilot.com
SCAMMERS. This is another site for betvictor to scam people. AVOID.
SCAMMERS. This is another site for betvictor to scam people. AVOID.
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Jonny m
04 February 2023
Comment from uk.trustpilot.com
Very helpful and quick response
Very helpful and quick response
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Mike
01 February 2023
Comment from uk.trustpilot.com
Jayce was fantastic on the live chat. :)
Jayce was fantastic on the live chat. 🙂
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TROLL FACE
30 January 2023
Comment from uk.trustpilot.com
I talked to Sarah and she helped very quickly, I'm very glad Parimatch has employees like Sarah
I talked to Sarah and she helped very quickly, I’m very glad Parimatch has employees like Sarah
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Michael Brooks
29 January 2023
Comment from uk.trustpilot.com
Good clear site, fair odds and decent offers.
Good clear site, fair odds and decent offers.
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Gareth Barnard
29 January 2023
Comment from uk.trustpilot.com
I joined this company made deposit no problems too get messages saying my account is blocked can't withdraw my £400 sent them more than 20 emails asked for call back and no reply absolute scam bookies avoid.I still haven't received my money or even a response from this bookies it's been nearly 3 days now wow.
I joined this company made deposit no problems too get messages saying my account is blocked can’t withdraw my £400 sent them more than 20 emails asked for call back and no reply absolute scam bookies avoid.I still haven’t received my money or even a response from this bookies it’s been nearly 3 days now wow.
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Sam
29 January 2023
Comment from uk.trustpilot.com
I spoke to Mar via live chat, and they were incredibly helpful. Very informative and polite. Sorted my question really quickly. Very pleased with that level of service.
I spoke to Mar via live chat, and they were incredibly helpful. Very informative and polite. Sorted my question really quickly. Very pleased with that level of service.
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Colin Elsender
16 January 2023
Comment from uk.trustpilot.com
Always great customer service
Always great customer service
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Miss d Clarke
16 January 2023
Comment from uk.trustpilot.com
I think it eas good to have a £5 first time deposit. And 20pound play . But shame it had to be on the same game . But I did enjoy the game. Fun play. Helpful chat online staff .1
I think it eas good to have a £5 first time deposit. And 20pound play . But shame it had to be on the same game . But I did enjoy the game. Fun play. Helpful chat online staff .1
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Osuntola
08 January 2023
Comment from uk.trustpilot.com
Excellent service. Especially from Adam and Mackie. On the other hand, Dianne was so inconsiderate and had no people skills whatsoever. For a senior she really needs to work on her customer relation skills
Excellent service. Especially from Adam and Mackie. On the other hand, Dianne was so inconsiderate and had no people skills whatsoever. For a senior she really needs to work on her customer relation skills
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paul grierson
05 January 2023
Comment from uk.trustpilot.com
Parimatch are the ONLY company in this shpere i have ever encoutered that say they tried to pay money back to you , it doesnt get to you , yet they do nothing unless you get in touch. So in my case thye say they tried to pay money back to the card used , it didnt reach and thye dont tell you thye dont even put it back in theaccount ! Surely that is not the work of an honest company ? There are good firms out there - this isnt one
Parimatch are the ONLY company in this shpere i have ever encoutered that say they tried to pay money back to you , it doesnt get to you , yet they do nothing unless you get in touch. So in my case thye say they tried to pay money back to the card used , it didnt reach and thye dont tell you thye dont even put it back in theaccount ! Surely that is not the work of an honest company ? There are good firms out there – this isnt one
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Mathew
02 January 2023
Comment from uk.trustpilot.com
I received a message asking me to upload ID and proof of income which is standard for all bookmakers these days, I spoke to an agent on live chat called Jamie who was a pleasure to talk to, he replied to messages instantly and didn't keep me waiting unlike some other sites out there do.Jamie uploaded my documents quickly via live chat and there were no problems at all.As someone who has been using the site for a little while now I've had no problems at all, the only thing I'd ask for is more options on the bet builder markets.
I received a message asking me to upload ID and proof of income which is standard for all bookmakers these days, I spoke to an agent on live chat called Jamie who was a pleasure to talk to, he replied to messages instantly and didn’t keep me waiting unlike some other sites out there do.Jamie uploaded my documents quickly via live chat and there were no problems at all.As someone who has been using the site for a little while now I’ve had no problems at all, the only thing I’d ask for is more options on the bet builder markets.
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Ste
31 December 2022
Comment from uk.trustpilot.com
I originally thought the site was a little limited with betting options. Just simple and whats needed. No messing about with withdrawals and decent overall. Using more than my bet365.
I originally thought the site was a little limited with betting options. Just simple and whats needed. No messing about with withdrawals and decent overall. Using more than my bet365.
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Gyozo Lakatos
30 March 2023
Comment from uk.trustpilot.com
Thanks for all the support you guys give
Thanks for all the support you guys give