Racebets PLAYER REVIEWS(380)
PeterJS
13 August 2021
Comment from uk.trustpilot.com
See edit at the bottom Have to disagree with all the negative comments. Site is great and had no issue with payouts, I bet small but had some decent wins and paid out promptly.To those saying they didn't win, well it's a casino, what do you expect, it's not somewhere you can top up your wages, you are never guaranteed a win and if you can't afford the losses don't bet, simple as, customer support was also great, reckon a lot of the reviews are sour grapes!Have to edit this review, after everything going OK I found out support is terrible, no replies, radio silence, stay away from this casino, far better out there with far better support!
Amy
13 August 2021
Comment from uk.trustpilot.com
I made a withdrawal and been waiting month for it to be returned to me and have email but no response and my account is closed don’t waste you time on this site to be scammed out of winning etc it’s Disgraceful and very poor services do not recommend if you choose this site I would be very careful
Mark Hampton
13 August 2021
Comment from uk.trustpilot.com
You take a fee when i withdraw my winings i feel bad about that
Szymon Łukaszewski
13 August 2021
Comment from uk.trustpilot.com
was supposed to be a 100 percent deposit bonus and 40 free spins, however, after the bonus deposit, no free spins, despite selecting the deposit with the bonusdespite contacting live chat, he can do nothing and he will ask you to pay the deposit again, which is ridiculous I do not recommend scam
Amber
12 August 2021
Comment from uk.trustpilot.com
Great fun and it is easy to use. Like the number of games to choose from, easy to deposit and easy to claim any winnings. So far so good.
Wayne peyton
12 August 2021
Comment from uk.trustpilot.com
I won £2000 and they won’t pay me they have decided due to a business decision to close my account and refund me my deposit even though my balance on the account is £2040
empowrs team
12 August 2021
Comment from uk.trustpilot.com
Hi friendsIm using dafabet for the past 1 year its good for betting and genuine sites and withdrawal is also good,It will credit within 2 days.I really why such negative commands because they use multiple accounts ,deposit money will update after ur input with correct uts or reference number include im also faced that after its updates once enter utr correct number,
Puttapong Kuntisatjapong
12 August 2021
Comment from uk.trustpilot.com
I’m betting on fun88 so longtime.But one day I’m lucky in betting.They lock my user and can’t withdraw money.It very bad and unfair website.Today is nearly 2 months that I waiting they unlocked my user and I cann’t withdraw my money.
Alex Alexo
11 August 2021
Comment from uk.trustpilot.com
My username is Kontaktas1991I have withdrawn 5 different withdrawals of which only 2 were received.I got email (saying that all 5 are processed) spoke to your colleague on live chat which confirmed to me that all money will be received by Tuesday - surprise surprise still Nothing!!!!! I have sent all the documents which were accepted so what's stops you to return my money? Avoid this Scam company!!!!
johnny donnellan
11 August 2021
Comment from uk.trustpilot.com
Joke of a site can't settle my bet for 5 days den the bet settles but it's pending payment now ? n now today I can't even load der site stay well clear
Kay Den
11 August 2021
Comment from uk.trustpilot.com
They are so quick to take your money but when you request a withdrawal it’s like pulling teeth. Won a couple hundred bucks but my documents kept getting denied with no reason behind it. This site, and leovegas are some of the worst casinos I have tried. Their customer service live chat is terrible. If you don’t answer within 2 mins they will close your chat then you have to wait in a que all over again. I wish I read reviews before trying this site. Save your time and find a different casino
Timo Grimaldi
11 August 2021
Comment from uk.trustpilot.com
There is an error for like hours right now... I can't find a way to fix this!!Anyone who can help me?
Irene
10 August 2021
Comment from uk.trustpilot.com
I give you ten out of five.
Sanjay Kavde
10 August 2021
Comment from uk.trustpilot.com
This the very cheap casino site. All the slot game show error when you play. I deposit 6000 rs with 100%bonus.I got bonus for only play live casino what is this you can play only 4 game by bonus money with 40% wager requirement.I lost all money in only one hour.When I try to get friday cash back offer its show your not eligible you not bet. Very bed company. I win some free spin when i play its show error.Everything very bad with me. This casino only cheating. And scam. Dont use this casino from my side.
jojo Otarebil
09 August 2021
Comment from uk.trustpilot.com
Not a very good casino, not a good support, confusing Web site, not good promotions
angryhighlander
09 August 2021
Comment from uk.trustpilot.com
Been waiting since February for my account to be verified,I didn't have photo id so was going to have to wait but turns out gambling commission changed it too birth certificate and two proofs off address as an option so that was all good. The gentlemen on the chat explained this to me, so a month later i got my birth certificate and now that ain't enough as I now need photos off my bank card I deposited with even though I sent them screenshot off my bank deposit from tonybet to them on February and now my bank card photos are too blurry etc even though you can clearly see the details. Got a £200 withdrawal waiting but they got £175 in deposits without asking me for id in over five separate deposits,might be closer to ten and I was just reading there that the gambling commission says since 2019 if the gambling company could have asked for id sooner (like when I was making all them deposits) then I should still get my withdrawal as it is too late as they let me deposit and gamble more so they couldn't have been worried about my age that much could they? even just my deposits back would be good even if that leaves me £25 down as I just want to be rid off tonybet,make you feel like you have been robbed,how can you as a betting company morally and illegally take deposits without id (5-10 seperate deposits) but then ask for id when they make the withdrawal then keep delaying the process with aww the photos blurry or that's not good enough,any advice on how best to resolve this issue anyone? If you look at the whole issue you s let me deposit so much because you s agreed I am over 18 or you s don't agree I'm over 18 and don't mind people under 18 gambling as should have asked for id when depositing but nope you s let me deposit £175 and then I get a balance over £200 and I want to withdraw and now you s want id...? UPDATE I have replied and tried to sort out on chat but my account has been disabled now because I have nerve damage (sciatica),this is not a joke anything to keep my money ?
sivakumar
09 August 2021
Comment from uk.trustpilot.com
In cricket their is no scorecards only winning highly despointed with the wok
Jeff
08 August 2021
Comment from uk.trustpilot.com
Don’t expect to keep any deposit bonus. They take it away.
Chandu R
08 August 2021
Comment from uk.trustpilot.com
Daffabet india is very very genuine and secure u can win any amount it wil credited in 24 hours....Im using daffa from 2018 I have no issue with it I'm happy in playing daffabet ..there is no limit in withdrawal....
kyle west
07 August 2021
Comment from uk.trustpilot.com
Been trying to wothdrawl 5000 cad for karamba. They want you to prove all your payment methods ok but I had a credit card I use to use canceled it 2 years ago now they want me to prove cancelation of that card and won't pay me out. Why do they need to have proof
Adam East
06 August 2021
Comment from uk.trustpilot.com
Said they never received my deposit despite me having the PayPal receipt and confirmation from PayPal it was received. Now refusing to speak further so has to raise a dispute through IBAS. Plenty of good casino sites, avoid this one
Aaron Twinnn
05 August 2021
Comment from uk.trustpilot.com
I have placed a bet on MLB which was voided after the ticket was winning, their response was it was placed on "incorrect odds": "Hello, Thank you for your e-mail.We kindly inform you that according to our terms and conditions 4.7.4. If the Operator makes a mistake in accepting the bet placed by the Customer and finds out about suchmistake before or after the start of the betting event, the bet shall be cancelled. A mistake of the Operator shall be deemed to include (but shall not be limited to) the following cases: (i) setting the betting odds which is obviously erroneous; (ii) a comma is missing; (iii) where due to a technical error in live betting the betting odds in the betting offers are not updated and does not reflect the real course of the match; (iv) the positive sign is reversed with the negative sign; (v) the additional betting event offers do not meet the main offers of the outcomes of the same event (winner, handicap, total etc.); (vi) the odds of the outcome significantly differ from the odds of the same outcome in the offers of other betting operators (e.g. Bet365, Pinnacle, etc.)Please do not hesitate to contact us if you have any questions.---Kind regards,"This was my reply:"So you can always say when someone wins there was a mistake in odds and steal their winnings? I demand for you to settle the bet with odds that are not as you say " betting odds which is obviously erroneous" then, but you cant take the winnings entirely, what if it was a loss bet would you still return my stake? " the odds of the outcome significantly differ from the odds of the same outcome in the offers of other betting operators (e.g. Bet365, Pinnacle, etc.)" ok then check the odds there, and settle it with those odds. So basically you made it that you can steal money if it wins, but if it losses you wont void it then?! I will file complaints to AskGamblers and tell everyone on Trustpilot what you have done, because i never saw a bookie act this way."The odds were just a bit different from Bet365 etc., and i have requested that they settle it then by the odds that were on Bet365, but they dont want to! They just voided it!Every bookie has different odds, so they can always say it was different from the rest and just take away your winnings...PLEASE STAY AWAY FROM THIS BOOKIE, THEY WILL TAKE YOUR WINNINGS AS THEY FEEL LIKE!
Arthur Mys
04 August 2021
Comment from uk.trustpilot.com
Well, here is my story.I went in for some gambling and saw an campaign that would give up to 200kr back if u payed today and lost.well i thought, thats what im gonna do.. allthough i though iam only gonna use 100 kr.. But i said nah, its okay.. atleast i get all the 200 back and can play for 400 all together.. BUT - when i finally lost the money, the cashback was not available.. All of a sudden, its gone, allthought everything seems fine.. Then i contacted the support, and they could see that something was wrong.The answer was: Well we need to contact our boss to get the payment accepted.2 days after i havent heard from them, i decided to contact them. and guess what?nothing had happend, the same happend. we need contact our boss and sorry we forgot about your ticket and so on...well im on day 4, and guess what.. I had the exectly same answer again today..Im guessing im never gonna se my money.Conclusion: Do not trust MR. Green - the steal your money and use thier "service" to prolong the tricket so i give up.such a bad exeperince, i will allways do my best to never recommend anyone to use a cent on thier site.
Wollygog
01 August 2021
Comment from uk.trustpilot.com
Absolute rubbish site fraudulently misleading advertising once deposited and never to be used again,the customer service was very poor,having said that,actually played ok and went up and down but the impossible to reach wagering assures you of losing.Not to mention the witholding of their offers.180 fs and no deposit top up for a first deposit is NOT worth going to this site.A lesson in how to lose customers and a day of rage reviews.
Nedim
31 July 2021
Comment from uk.trustpilot.com
So many bugs on phone
Rijo Jose
31 July 2021
Comment from uk.trustpilot.com
Comeon : If you want to waist money.Deposit here.Sports : Very poor selections, Casino : Fake , I almost lost 200000 INR only in slot games.I stopped playing.My recommendation for sports 22bet and casino casumo.In comeon No promotion.For depositing money charge service charge.
Michael Anyanwu
31 July 2021
Comment from uk.trustpilot.com
Good management.
Eltel
30 July 2021
Comment from uk.trustpilot.com
I transferred 25 euros to my account from my bank via Klarna. Racebets received the funds and kept it. They are now not responding, citing my email is incorrect. They are thieves and everyone should stay away. Do not give them the benefit of the doubt. Read and obey the advice given on here.
mahmoud asgari
11 April 2021
Comment from uk.trustpilot.com
Best to stay away from RaceBets As with the other negative reviews, they let you sign up, deposit freely but turn even a small profit and you get limited to SP prices only. When i say small i mean it it too (£0 in my case!). Complete sham of a company...they don't pay nothing only cheating
bigtina Ellis
21 January 2021
Comment from uk.trustpilot.com
My husband has been trying to withdrawal his money since October 2020, when he received an email saying UK sites were no longer going to be able to bet with them. His account was verified but he was asked to send a picture of himself with his passport. This he done but told not clear, he has spoken to 9 people on chat, one person 3 times, they say his picture isn't clear and they cant read his passport. Well he and I can read it on my phone! He has emailed them to complain in December ...no reply he has a nice sum of money in there, he is not getting nowhere. Avoid at all costs!
graham
21 October 2020
Comment from uk.trustpilot.com
Great website ! but , No Balls! Total Pants firm , shame as they show racing from everywhere and if they could only accept bets they would have thrived Bye Bye
Tomasz Lunarzewski
01 October 2020
Comment from uk.trustpilot.com
I had an account for about a week, haven’t even won amything. Constant loses and they restricted my account. Can’t bet more than £0.50-0.60 on certain horses. Steer wide away. I don’t know how they earn their money if they restrict everyone in few days.
Duncan macrae
27 September 2020
Comment from uk.trustpilot.com
Had an account with Racebets for maybe a year and only made a few deposits and bets of a couple of £ now and then on horses. i was possibly a few £ up overall and made one small withdrawal in a year. Minimum deposit seems to have went up to £20 using PayPal, not sure if it's the same for all now or just me,anyway betting through the link from racing post I seemed to find always an error coming up when trying to place a bet but went through on second attempt. On checking balance I saw bet had went through twice so contacted their customer help and was very kindly refunded the duplicate bet,so all was fine. Next time placing a bet same error comes up so I goes and checks balance and previous transactions only to find a few duplicate bets in the past which went unnoticed by me ,stupid you may think but link from racing post to Racebets does not show balance when placing a bet so can easily be done,all part of the obscure Racebets experience. Anyway goes back to customer help regards the duplicate bets and this time get reply that my account has been restricted and no best odds guaranteed for me in future? Not happy about this so decided to bet my last few £ and forget this account only to find bet not accepted. So ,life's too short for this carry on so went to withdraw my balance of the almighty sum of £6,. Now told there is problem with PayPal at present ,,funny how never a problem with any other account using PayPal,I have a few bookmaker accounts I use. So still waiting for my puny little withdrawal after 10 days and contacted them also. So if this is how they treat a little punter like me who was a couple £ up and queried some duplicate bets then there's no hope for any serious punter with this company who i find out is based in Malta. Going by the other reviews on here this is usual practices from Racebets and I'm disgusted to say the least how they regard their customers, so my advice and review of Racebets is AVOID unless your a mug punter and then I'm sure they will kiss your **** If only all bookies were like bet365 and betvictor then the punter has a chance. Someone should make a documentary on the bookmaker industry explaining to the public just what you are up against with the greedy bad attitude to all but losers,enough said
Mike
25 September 2020
Comment from uk.trustpilot.com
Andrew Stockman
10 September 2020
Comment from uk.trustpilot.com
Restricted my account after I had a decent win. I lost 8/10 bets won 2 was about £19 profit when they sent me an email advising my account was restricted. Not in the same league as the major bookies
LC
03 September 2020
Comment from uk.trustpilot.com
I don't recommend at all. Deceiving welcome offer which they don't honour. After my first bet settled I withdrew my balance and will never use again.
Derek
02 September 2020
Comment from uk.trustpilot.com
Liked the site and the tote features but restricted to noting for winning peanuts in Ante Post markets. At least they told me they had restricted me. Don't bother.
Mrs Eliza Ross
31 August 2020
Comment from uk.trustpilot.com
This company is registered and operated from Malta so beware of submitting personal data as they may not have the same data protection standards as UK. Submitted my UK driving licence (valid with the DVLA) when asked by RaceBets for verification. A few minutes later received a message saying they could not accept my licence as it was out-of-date. (verified by DVLA that it was in-date and currently valid) Then was asked to submit alternative verification such as a utility bill which I did! Again, I received a message from RaceBets that they could not accept this but did not give a reason. Up to that point I had spent a lot of time during the verification process and simply gave up in disgust. Personally I believe their verification process is a scam to entice people to give as much data as possible then probably promulgate it on to a Third Party so BEWARE.
daniel fox
22 August 2020
Comment from uk.trustpilot.com
signed up today put 50 deposit in verified my id within 2 hours win 450 and money was in my bank 8 hours after my first deposit got go say this company is the best online bookmaker I have ever dealt with couldnt believe how quick they pay out
Russell Hallett
19 July 2020
Comment from uk.trustpilot.com
DO NOT USE THIS SITE ..This site scammed me twice.I took a price on a horse at 3-1 .It won the paid me 2.7 ,just over 6-4...The next race I bet a horse at 2-1 it won at 9-2... and they paid me 2-1.I e-mailed them to complain and they just fobbed me off .I also didn't get my promised £20 sign up free bet offer either.Again tried to fob me off.Ive tried many betting sites,down the years and this is by far the worst...0 out if 10 for me..SHOCKING.
henry
14 July 2020
Dreadful! Tried to make a small bet today, only for it to be cancelled by them. Then I received an email telling me that restrictions had been placed on my account. I contacted them asking why, and their response was as follows: "I hope this email finds you well. My name is Rose and I am a Customer Support Team Leader here at RaceBets Please note that in accordance with previous correspondence, this was a business decision and one made at our own discretion. May we remind you of our T&Cs "8.2. We reserve the right to limit or refuse any bet made by you through your Account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible". Should there be anything else we may assist you with, do return to us by Email, Live Chat or phone and we are happy to assist. May I wish you a great rest of your day!" My response to them was a bit childish but it sums up how annoyed I am "Hi Rose, Thank you for your swift response. I am surprised that your decision is considered a business decision, as I have hardly had an opportunity to conduct any business with you. It is not for me to question your business practices but I would expect it would be in a bookmakers interest not to alienate their customers. As such, I would like to inform you of my own business decision regarding Racebets… I will take my business elsewhere. And I will not be recommending your business to any other person. I will not have a great rest of my day. You have alienated me. Worst Regards, Henry"
Henry
14 July 2020
Comment from uk.trustpilot.com
Dreadful! Tried to make a small bet today, only for it to be cancelled by them. Then I received an email telling me that restrictions had been placed on my account. I contacted them asking why, and their response was as follows: "I hope this email finds you well. My name is Rose and I am a Customer Support Team Leader here at RaceBets Please note that in accordance with previous correspondence, this was a business decision and one made at our own discretion. May we remind you of our T&Cs "8.2. We reserve the right to limit or refuse any bet made by you through your Account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible". Should there be anything else we may assist you with, do return to us by Email, Live Chat or phone and we are happy to assist. May I wish you a great rest of your day!" My response to them was a bit childish but it sums up how annoyed I am "Hi Rose, Thank you for your swift response. I am surprised that your decision is considered a business decision, as I have hardly had an opportunity to conduct any business with you. It is not for me to question your business practices but I would expect it would be in a bookmakers interest not to alienate their customers. As such, I would like to inform you of my own business decision regarding Racebets… I will take my business elsewhere. And I will not be recommending your business to any other person. I will not have a great rest of my day. You have alienated me. Worst Regards, Henry"
Andrew Clowes
07 July 2020
Comment from uk.trustpilot.com
Opened account but immediately restricted because I had logged on on another device. Like millions of people I regularly use a laptop and a tablet to log in to various accounts depending on my circumstances. Contacted customer service but got no adequate response from them. Seems like they want you to sign up but the decline any offers that should be available to you. Avoid.
Ricky Tute
07 July 2020
Comment from uk.trustpilot.com
Can't Complain. Opened account - verified docs - used bonus - won - withdrew all in one day. Job done. Don't know what everyone's issue is.
MR CHRIS SHIPP
05 July 2020
Comment from uk.trustpilot.com
Quite how this outfit were awarded a gambling license is beyond me. You’re more likely to have an audience with lord lucan than get paid by these sharks...... AVOID AVOID AVOID!!!
Bryan Brown
03 July 2020
Comment from uk.trustpilot.com
I would give it zero if I could. Made a few deposits and placed small bets on horse racing upto £5 and had a few winners one day (ironically the horses tiled on their own site) I made a few withdrawals of £10-£30. I then got an email later the same day saying that I could no longer place bets or use any of the games. Basically I have been banned for winning very small amounts of money. It’s actually funny that I have been banned for following the advice on their own site. Clearly they only want people who lose money on their site. Best stay clear of these clowns.
Javier Ferreiro
22 June 2020
Comment from uk.trustpilot.com
They promise 1-2 days to process withdrawals. 8 days and counting. Given the bad reviews that now I have seen, I fear I fell to a scam.
Sarvin Safabakht
22 May 2020
Comment from uk.trustpilot.com
If I could leave a 0 star I would do that . Awful customer service . They have tried to steal my money . I did sign up for offer , send all documents to verify my account , then I deposit £10 , my first bet has settled and they didn't give me a free bonus . I contacted them and they said I'm not eligible !!!!! For what ??!!! They can't say why ??!!!! What the hell is this !!!! Anyway I gave up and I wanted withdraw my money , i request it ,they send me an email we have to verify you again then we can process your withdrawal request !!!!! Avoid avoid ,they are scammers report them if this happened to you, they are awful don't even sign up with them . Rude customer service
Matt
15 May 2020
Comment from uk.trustpilot.com
I got in to horse racing this year following the Cheltenham Festival this year never previously been into gambling, with little other sport currently on I have been following the US racing. This company are advertising on a horse racing site - at the races - offering £20 in free bets if you place £10 qualifying bet at odds greater than 1/2. So I clicked the linked signed up, placed a £10 qualifying bet on quite a famous horse in a main stream event which actually lost. I thought oh well I've got a couple of free bets. These were never received. I have contacted their customer services, sent numerous emails, proved my identity, given them ample opportunity to rectify this, they never properly or directly answered my questions but I'm no longer eligible for any bonuses or promotions and they sent me some copy and pasted terms and conditions about duplicate accounts. Like other reviewers have stated earlier, I have never registered with this company before and they have not provided a specific reason why they have not honored there side of this offer. In short, I would not recommend using this site, I certainly would not bother if you are expecting any free bets and given my limited experience of online betting the worst betting company/site I've come across.
Lola
13 August 2021
Comment from uk.trustpilot.com
Very nice and easy site. The support team is also on task. Withdrawal, also, is always on time, for me.
Very nice and easy site. The support team is also on task. Withdrawal, also, is always on time, for me.