I signed up to to Redbet using a promo code to get £20 of free bets upon making a £10 bet, which was to be paid into my account upon the bet settling, whether I won or lost. No bonus was paid into my account, I spoke to five different members on their Live Chat on several occasions to no avail. Some told me they were referring my case to their superiors who would contact me within a couple of days - I was never contacted. One told me the offer was only available to the first 100 people to sign up - there was nothing to say this in the T&C’s, which I pointed out to them before they backtracked and said they couldn’t work out what was wrong and would refer the issue to the aforementioned superiors. One told me the bonus was only available to people who lost their first bet - this has also a lie and referred to a different offer altogether. Whenever the staff member realised I had read through all of the T&C’s and wasn’t accepting their lies they would fob me off by claiming they would raise my case with superiors before signing out of the chat when I hadn’t finished talking for me to never hear from anyone at Redbet again. The worst experience I have ever had with a bookmakers. Avoid at all costs.
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Jackie Wong
15 March 2019
3.0 rating
3 / 5
i have told all my friends and posted on media how unfair you have been
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Customer
14 May 2019
Comment from uk.trustpilot.com
I signed up to to Redbet using a promo code to get £20 of free bets upon making a £10 bet, which was to be paid into my account upon the bet settling, whether I won or lost. No bonus was paid into my account, I spoke to five different members on their Live Chat on several occasions to no avail. Some told me they were referring my case to their superiors who would contact me within a couple of days - I was never contacted. One told me the offer was only available to the first 100 people to sign up - there was nothing to say this in the T&C’s, which I pointed out to them before they backtracked and said they couldn’t work out what was wrong and would refer the issue to the aforementioned superiors. One told me the bonus was only available to people who lost their first bet - this has also a lie and referred to a different offer altogether. Whenever the staff member realised I had read through all of the T&C’s and wasn’t accepting their lies they would fob me off by claiming they would raise my case with superiors before signing out of the chat when I hadn’t finished talking for me to never hear from anyone at Redbet again. The worst experience I have ever had with a bookmakers. Avoid at all costs.
I signed up to to Redbet using a promo code to get £20 of free bets upon making a £10 bet, which was to be paid into my account upon the bet settling, whether I won or lost. No bonus was paid into my account, I spoke to five different members on their Live Chat on several occasions to no avail. Some told me they were referring my case to their superiors who would contact me within a couple of days – I was never contacted. One told me the offer was only available to the first 100 people to sign up – there was nothing to say this in the T&C’s, which I pointed out to them before they backtracked and said they couldn’t work out what was wrong and would refer the issue to the aforementioned superiors. One told me the bonus was only available to people who lost their first bet – this has also a lie and referred to a different offer altogether. Whenever the staff member realised I had read through all of the T&C’s and wasn’t accepting their lies they would fob me off by claiming they would raise my case with superiors before signing out of the chat when I hadn’t finished talking for me to never hear from anyone at Redbet again. The worst experience I have ever had with a bookmakers. Avoid at all costs.