Royal Panda Sports PLAYER REVIEWS(894)
Matthew wayne Kuiti
23 November 2024
Comment from uk.trustpilot.com
Well where to begin so I brought a 50 dollar paysafe card and won 1k I ask for them to put in my bank account and they totally refused.they would only put it in my paysafe account I'm in nz so I can't withdraw money from paysafe I explained this to them and they still refused so out of anger I spin the 1k and won nothing Royal panda is one of the worse online casino I have ever dealt with and after spinning the 1k and winning nothing it's pretty obvious they are a scam they mite say it's the gaming model but it really isn't I DO NOT RECOMMEND ROYAL PANDA AT ALL THIS PLACE SHOULD BE SHUT DOWN 👎👎👎👎👎👎
Mr P Davies
22 November 2024
Comment from uk.trustpilot.com
What a load of crap not a win in 60 games utter joke total corrupted site this is f……..g scamming people load of s..t
CC
20 November 2024
Comment from uk.trustpilot.com
I had a horrible experience with this casino. I decided to give it a try, but there were absolutely no wins or bonuses. The website itself needs significant improvements. Avoid this casino entirely. If you’re looking for the best online casinos, try Stake.com or RoobetDo not waste your time with any other online casinos
Mr P Davies
19 November 2024
Comment from uk.trustpilot.com
What a joke of a site 40 games not a win and every spin 2 bonus signs never three for a bonus feature utter scam and all these sites say they are random games if they were random how come I’m getting 2 bonus signs every spin because it’s rigged and fixed just like all the casino scamming scum
patrick englert
07 November 2024
Comment from uk.trustpilot.com
I've said it before and I'll say it again. The way I judge online casinos is:1, How easy is it to get withdrawls into my account2, how good is the support when there's an issueThe site itself is simple, straight forward and with a great range of games. The range is much like a lotbof others but not much missing at all.The menus are easy to navigate and there's heaps of info on reporting your activity if your into that. And I am.Withdrawing money? I'm a new zealander, so a lot of withdrawl options like withdrawing to master card or visa isn't an option. I don't use online wallets so I have to be able to withdrawl straight to my bank account. I was worried about this so worked with the support team to do a withdrawl. It landed in my account 3 days later which is faster than alot of them .I've done a second withdrawl which took a day. I have heaps of confidence in there system and can relax about it. The minimum doingbit like this is 60$ which was high. But for ease of use its a great middle ground.Regarding support? I can't talk highly enough about the support I got. Crushed the completion here. You have the usual help centre which is just a bot menu of well organized an large scoped FAQ explanation. All good and relevant.But when you use the email option a real human replies. And man I put them through it. 17 emails to settle my nerves about the withdrawl process.I got THE BEST support from the team. Especially, Adelene, Madalena, Sacha, and Francesca. The we're patient, invested and engaged, kind, on my side, clear, professional and talked directly to my questions.BEST EVAAAAAAAI'm grateful for the help and won't hesitate to give this to any new zealander worried about which site to trustI've read the other q star reviews and I'm not saying they should be ignored. I can only speak to my experience and I find it to be trustworthy based on the ease of withdrawl and the perfect job the supportvteam has provided me. 6 stars for support from me.
Cathy Ann
23 October 2024
Comment from uk.trustpilot.com
Withdrawal Issues Scam Site PerhapsI have NEVER had withdrawal issues like this site!!! I’ve had the pleasure of playing on other casino sites and this is the first one that is trying desperately in every way to make my withdrawal of my winnings of $2100 impossible. I think they purposely have you wait 5 days for you to receive your withdrawal so that they can say it’s your bank that is is causing the delay and that your bank is to blame for the reason you have not received the funds. That’s funny because my bank has received many many many of my winnings from other casino sites with absolutely no issues. I don’t buy that excuse for one moment. I do not believe that it’s my bank that is not accepting the transaction. I believe they have my winnings on hold still and haven’t even forwarded it to my bank. My bank would have advised me about a declined transaction and would have sent it back after a few days. With all this aggravation I have asked them to retract my withdrawal request and asked them then to decline my withdrawal and put it back in my account and they said they no longer have it. So my question is where is it? They said my bank it holding it and to contact them. So is this going to be a “he said she said” situation causing more issues? I still don’t buy it! Banks don’t hold funds like that! They told me they have to escalate this because it has past the 5 day requirement. Ya ok. I have to show proof now and show my bank statement. Which is fine but now causes another delay!! Really!! If you play on this site and win, show your bank statement and deposit information right away to show proof so they won’t make you wait like me to collect your winnings. They will try everything to make you jump through hoops!!!! Make sure they see your name and deposit date information right away. Now I have to go to my bank and get a current bank statement. I’m not happy with this site and after this experience I don’t think it’s worth the aggravation. In regards to customer service in the beginning they are right there to help you and then watch out they do not like you asking questions. Once you do, they start to avoid you and make you wait for lengthy amounts of time!!! I laugh because you get a response email (a generic one of course saying we are sorry etc..,) do these complaints and do people get their winnings situation get rectified? If not I will go to Game or Commission and above until this situation is rectified! So I’ll wait for mine and it’ll say In sorry etc. Royal Panda Advice ..,, Royal Pain Indeed!
Matthew Elliott
10 October 2024
Comment from uk.trustpilot.com
Promotions are not clear and completely unrealistic expectations to meet them. Lots of misleading information.
Moises
15 September 2024
Comment from uk.trustpilot.com
I don’t understand all negative comments about this casino. This Casino is legit and really good I think is one of the best casino out there. I recommend 100% the only thing that I haven’t done yet is withdrawn some money. I will keep you posted.
Daniel R.
11 September 2024
Comment from uk.trustpilot.com
I just can't stop laughing at how terrible their customer service is. They don't understand basic problems, which leads to stupid suggestions on how to solve them; lazy support, they mix your name with someone else in the email. They send me an email with half a message; the rest is hanging somewhere. It is really terrible. And they are extremely slow, below industry standards.
Cam
07 August 2024
Comment from uk.trustpilot.com
Have deposited plenty of money with no issues. I finally get what for me is a big win of $800, when I tried to withdraw it declined twice without notifying me or giving me a reason. I have provided all verification documents, and then after I went on to a live chat my account has been disabled. Total scam and obviously not going to be getting my money. Plan on taking this further with the gaming commission.
Nick Desi
20 June 2024
Comment from uk.trustpilot.com
They are scammers and never paid me when ever i won anything more then $100. They made every possible excuse which was totally unrelated to the winning so that they don’t have to pay. They will ask details of expired credit card which I used 6 months ago to pay you for the winning amount today. They go dig in past n find excuses to make it impossible for winners to pay money. so they are doing this fraudulent activity and still functioning. I think government should’ve taken initiative to stop this scanner in Canada at least.
Premendra Srivastava
08 June 2024
Comment from uk.trustpilot.com
Compete Scam, they will not let you withdraw any money. Don’t waste your time, if you contact support they will find plenty of reasons to reject your documents and finally block your access to their website. It’s a sister company of leovegas, they will let you deposit without any verification and while you try to withdraw you will all sorts of problems. Check recent reviews in app state and play store , don’t get misguided by fake rating.
Batty
04 June 2024
Comment from uk.trustpilot.com
This casino was going fine, I was winning and went to withdraw some of my winnings only to get an error that my balance was too low to withdraw. But I have $4,000 in the account?!? The live support said I had to clear my cache (on my phone?) and log out then back in again because on their end everything was fine. Finally I went to log back in and try again and now I can't gain access to the site at all. The login page is broken as of June 3 at 2AM. It is now June 4 at 9AM and I still can't gain access. This is not how a proper online casino should work. I think I've lost my money
Kathryn Freeman
04 June 2024
Comment from uk.trustpilot.com
I am so disappointed and frustrated. I won almost $600 and trying to withdraw is impossible. I have done everything they’ve asked me to do, submitted all the documents did the verification process, I don’t see what more I can do.
Kateryna Ryabchenok
04 May 2024
Comment from uk.trustpilot.com
Not sure why so many negative reviews. I deposited few weeks ago and play live games then slots. Ended up cashing out 15x my deposit. Then made a couple more and lost, then again made a deposit and won 1300$ on one slot with a 1.50$ bet. They took about 1 day to verify account, and withdrawal was quick. You can even restrict yourself while you’re waiting for withdrawal. The only 2 reasons I am not giving 5 stars Is because the don’t have some of my favourite slot games and you can only have 1 pending withdrawal at a time. So if you end up winning more you have to cancel pending and submit a new request with different amount.
Davine Thurston
13 April 2024
Comment from uk.trustpilot.com
This casino is the worst one I've played never win eats your money in seconds don't play it.
Landi Percy
03 April 2024
Comment from uk.trustpilot.com
Stay away from this casino! They don’t offer you any bonus they want you to lose all ur money while they seat there and laughing and watch you fall the worst live agents as well and very rude. You can’t possibly make a win you will only lose it’s more likely to win the lottery if you play than winning in this casino. And one star rating is way to much they don’t even deserve that
R.N
18 March 2024
Comment from uk.trustpilot.com
Wow. Just terrible. I sign up, deposit $100, and lose it all in less than 20 minutes. I feel like I was just scammed. Just so many dead spins and not even a single feature. The price to buy the features is insane, 100x your bet so that you can win 4x back, crazy. I don’t even know what else to say. Definitely not giving them anymore money thats for sure. I don’t know how these casinos get away with being so rigged.
Nev Bishop
28 February 2024
Comment from uk.trustpilot.com
Decent site, once verified has quick withdrawals and good support team keep it up guys!
Ken
16 February 2024
Comment from uk.trustpilot.com
Still waiting on my withdrawal from late December. Royal Panda says that "outside company' does the payout and in order for them to 'troubleshoot' I had to send them my personal banking statement to PROVE that I was not paid. This is the FIRST step to get resolve instead of asking this 'outside company'. I provided that statement on Feb 2nd and now I have to wait for the investigation results. It has been 2 full weeks since proving to them that I was not paid. During this 2 months of not being paid I did not receive one single update from Royal Panda to let me know what is happening with my money. I have to inquire about it every 3-5 days. DO NOT GIVE THESE CRIMINALS YOUR MONEY. PLAY SOMEWHERE ELSE!!!!
Tracy Waddington
15 February 2024
Comment from uk.trustpilot.com
Read anything on their site carefully before you join. I only lost 100.00 (in five min). Games do not pay much at all so money goes quick. Any bonus they offer needs a 3,000.00 deposit. That wasn’t clear in their write up. I feel it’s a scam too like a lot of other people.
Sydney
06 February 2024
Comment from uk.trustpilot.com
Royal Panda is a complete scam I deposited over 1000 dollars in an like someone else was saying 1 minute to deposit an take your money but when it comes to withdrawal they make it so frustrating an impossible to claim iv been waiting a few days for them to process my details an they still haven't approved everything. 100 percent scam. a few days ago won 6k 3days an have been fighting the urge to not play it.but I don't think it matters cos there never going to approve the withdrawal account axxholes
Hélène G
05 February 2024
Comment from uk.trustpilot.com
This casino is a scam. If you win and want to withdraw your winnings they will make sure you need to provide them with multiple, unobtainable documents as so you will never receive that money. Stay clear. I am speaking from experience and it's frustrating to say the least.
Ken
02 February 2024
Comment from uk.trustpilot.com
withdrew $831 at the end of December /23. Was not paid. When inquiring about it they told me that I had to send in my bank statement so that they can check that I was actually not paid!!!!! This is absolutely atrocious. Who does that to their customers? It is February /24 and I have still not been paid.
Andre Rheeder
31 January 2024
Comment from uk.trustpilot.com
I use to enjoy this casino but be aware big wins and bonuses are extremely difficult to get and if you do get one expect a low payout. Spent thousands at this casino and never ever came close to a good win. The drop bonus program is also useless never win anything even after playing 3k betting only $1. They don't offer any cash backs on losses or good promotions. The only good thing is if you win and withdraw it is quick.
Manpreet Singh
31 January 2024
Comment from uk.trustpilot.com
Waste of your money don’t play in this casino , this casino is the worst casino I played ever everrrrrrrrrrrrr
Michele Christine
19 January 2024
Comment from uk.trustpilot.com
Reply to their response: While they sound sincere and suggest to reach out to their team which I found that odd, as it was their team who stated "they cannot escalate the matter to Mgmt" but... "even if they could, Mgmt would state the same thing... it's 2-5 business days to receive funds...and it's CLEARLY stated on their webpage" 🙄This company is ridiculous!! It can receive my deposit in 1 minute but claims that withdrawals can take 2 to 5 business days!!! Like WTH??? What a way to 1) have their customers continue to play out their winnings or 2) lose customers.... I did #1 twice because the withdrawals were small but this most recent one is a bit bigger.... hence, going with #2 once my funds are received, I will be closing my account. Totally idiotic as there are so many sites out there that have almost instantaneous withdrawals.... Beware and avoid this site.
Jojo Invests
06 January 2024
Comment from uk.trustpilot.com
After 3 months signed up to this casino, I started to win. I requested 2-3 withdrawals per week for about 3 weeks straight and without any explanation, they blocked my account! I got on a lucky streak and clearly they didn't like it. I am still going back and forth with their customer service to try and find out why I've been blocked and there's still no answers! At all! I was told "this was normal procedure". Very disappointing and worrying experience. I still have money locked in there and I don't know what to do.Other than that, half the blackjack dealers are asleep at the tables and they are beyond miserable! Very poor experience from this casino, make sure it's last on your list!
Chris
29 December 2023
Comment from uk.trustpilot.com
I should have read the previous reviews, Typical Leo Vegas casino. RTP is non existent and impossible to verify your account. This company really takes the excitement out of gambling. Don't bother playing here, you will just throw your money away while having a constant fear of not being able to cash out.
Aaron Smith
28 December 2023
Comment from uk.trustpilot.com
Great Casino with awesome bonuses and other features.
John
16 June 2023
Comment from uk.trustpilot.com
This casino makes it appear that registration is easy with a few simple identifiers. Then after you play and look to make a withdraw, they go through an incredibly difficult process requiring multiple pieces of identification. In my case, I had sent eight different documents to them and they still did not except my proof. They have $400 that I would say… Since it’ll be next to impossible for me to satisfy the requirements; they have now stolen it.
sade Sutherland
14 June 2023
Comment from uk.trustpilot.com
Biggest scam I won 150$ since April and they still won't give me my mi et always some stupid excuse and another save your money or use a reputable gaming site like old or 888 Casinos you will get your money out but not royal casino
Kathy
08 June 2023
Comment from uk.trustpilot.com
Poor customer service. Never got their welcome offer, asked where it is said I needed to spend 500 dollars to get it. don't play here. it's a scam
Arpana
07 June 2023
Comment from uk.trustpilot.com
I had such a bad experience with this Casino Site. This is a scam and do not expect any help from customer service. When I joined the Royal Panda, they did not ask for any verification. They let me withdraw a few times. But suddenly they asked for the documents to verify. I submitted my Id and address proof. I used 2 different cards to put some money as a deposit. First of all, it was shocking that they were asking for a debit/credit card picture to upload. But I still uploaded the debit card picture but they kept rejecting the document as they wanted me to upload both the card. It was so illogical to ask for pictures for both my cards then I talked to this customer service representative named Simon. He was doing the same thing just asking me to upload both card pictures. He was not even responding properly and reading what I was writing. With all the frustration I just closed the account without withdrawing my money from Royal Panda. my experience with Royal Panda Casino was a complete disaster. From the frustrating website design to the unhelpful customer support and convoluted withdrawal process, it's clear that this casino falls far short of providing a satisfactory gaming experience. I strongly advise anyone considering playing at Royal Panda Casino to look elsewhere for a more reputable and customer-oriented online casino.
J Glo
24 April 2023
Comment from uk.trustpilot.com
I’m from Ontario and I had made an account a year ago.Yesterday I deposited $40 and ended up winning $120. Upon withdrawing, Royal Panda decided I needed to make a new account under their new Ontario license, removing all my funds completely. So essentially they let me play, spend money and then when I won they decided I’m not aloud to keep the money. I wouldn’t recommend Royal Panda for shady business practices.
Cliff
07 April 2023
Comment from uk.trustpilot.com
This company is a fraud heartless thieves. I signed up and play some money and won some money so i press the withdrawal which it shows that my withdrawal is bending and nearly one day later theres still no money and i tried to login but they have lock me out and cancel my account. Please dont ever think of wasting your money. Everytime some one will write a honest reviews they will reply to cover their con jobs. The authorities where this company is operating should investigate this fraud. If its part of an international in US than the FBI should be notified and if its other countries than notify relevant law enforcement. Heartless Fraud Thieves these people are.
Rajiv Singh
23 January 2023
Comment from uk.trustpilot.com
We were on the way to varanasi from noida and were looking for a place having decent lunch in route so that we can carry on our journey and not waste much time in the city in finding a good restaurant. First of all, the food was awesome and staff were well behaved. Good ambience and seating area. It's located outside the city that helps you to carry on your travel without spending time in the city traffic.
Chayne R
20 January 2023
Comment from uk.trustpilot.com
Tried to withdrawl 2 sets of winnings turns out they needed verification after I was already verified and was just excuse afyer excuse after that so they didnt have to pay.Complete Rip offs
Christofer
10 January 2023
Comment from uk.trustpilot.com
If you are looking for a casino with fast responding support and fast verifications you should definitely use Royal Panda Casino. I am very pleased to say that everything went smooth from verification process to my first withdrawal. Usually only take 1 business day for me to recieve my money. 5/5!
Inga Rokienė
01 January 2023
Comment from uk.trustpilot.com
Stealing money. 16.08€ on account. I set 100 spins on game for 0.20c bet. It ended after 57 spins and no money on account. How is that possible?
Matihasj
15 December 2022
Comment from uk.trustpilot.com
Didn't know LeoVegas bought this s*it, if i knew i'd closed my accound imidiately and never deposit, but, unknown, I deposited 700€ I had a bonus on dog house in all this money, the bonus paid 16€ on 2.4€ stack so good luck with LeoVegas and Royal Panda casino. ??
Noname
08 December 2022
Comment from uk.trustpilot.com
My honest review about royalpanda.caWhen you sign up and deposit and play, you will win somthing and happy on the site but when you request withdraw,the happines turn sad. They will go ghost on you wait wait and your money is not coming. I won twice once 800 cad and requested withdraw and they did not payout and canceled and lost it. Again i tried, won 350cad requested withdraw and the money did not come and again after long wait gave up and canceled it and lost. Finally i decided that i need to avoid this con site.So i went and requested self exclution because they do not pay out. I asked them why you do not pay wins and their answer was we need bank statment. They did not requested me this but just on live chat they told me they need the starment. I found the casion very con. Try to give lots of excuse not to pay wins. Plus royal panda entire sytem is agressive with players. My advice to players, i do not say you do not play on the site but belive me they will play dramas not to pay out wins. PLUS THEY WAY THEY TREAT ME WAS NOT GOOD AT THE END. I wish there is protections for players againest criminal sites like that but igaming does not really help i do not know why. Forgive me my brocken english. I was very angry the way royalpanda ruined my wins turning my happines to wierd feeling.Save your money and pls dont gamble on the site thinking its licensed under igaming.royalpanda is known making excuses noy to payI and my friend signed up at the same time and his and my identities are all verified we deposit and play and he won and i won. He requested withdraw and he got his money but mine they requested bank statment. I felt they recially profiled me. I am dark skined and he is light skinned. He is even wondering why they did that. Why they did not request bank statment from him but requested mine? I do not know but i assumed many things if your name does not look like the westerner or ur photo on your id is deferent from their excpectation, they might assume you are thief and request bank statment to verify the money is urs
The guy friend
04 December 2022
Comment from uk.trustpilot.com
I joined yesterday. 1st they make you give your life over the Internet. Ok fine. Then you play. I went ahead and put on 700$ CAD. And my total wins back is less than 4%. It says right in my history. This place is a scam. They want all your information about your life. How much you make. Your id. Your utility bills. Pretty much everything so they can fraud your identity. So let’s just say this after 2 days of having an account here they scammed me 700 dollar off rigged slot games and have my entire life on file. And if you’re lucky enough to get a withdrawal they make damn sure you don’t get that. Just from seeing these reviews below. SCAM FRAUDULENT MANIPULATION OF A WEBSITE
Satyana Mahto
23 November 2022
Comment from uk.trustpilot.com
Its been almost 2 months that I am waiting for my money. I had 48 000 INR on my account. But since Royal Panda is not available in India anymore I could not log in to withdrawal. They have asked me to send them bank details for international transaction. I have sent them all details and they said withdrawal is approved. But it's been more than one month and I have not received any money on my account!
Nev Bishop
09 November 2022
Comment from uk.trustpilot.com
Something fishy about my deposit the transaction froze first time for longtime then closed it relogged and it wasnt there so I deposited again same amount and started playing meanwhile they must have taken it and just either put it on during play which I didnt really notice as I won a few big wins right at the get go.
sarah Timmins
05 November 2022
Comment from uk.trustpilot.com
They wouldn’t allow me to have my withdrawal because they refused to verify my account even though I gave them the information they requested they kept rejecting it. I even went to my bank to get information and it was on their letterhead with their logo and they still rejected it. And when I went on to chat they just told me they needed certain info which I had already provided. Then they just kicked me off the chat even though I was being pleasant and not a jerk I think they’re just a huge scam to take your money and do not want to give you your winnings. I would avoid the site and use others that actually will allow you to verify your account. I’ve never had this problem before within an online casino.
Valerie
03 November 2022
Comment from uk.trustpilot.com
Ist withdrawal, withdrew at night, was in my bank in the morning when I woke, great site
Lia
15 October 2022
Comment from uk.trustpilot.com
Scam!! They will tell you that your money will be deposited and it never will
Satyana Mahto
15 October 2022
Comment from uk.trustpilot.com
I have an account on Royal Panda with 50K INR balance, but since they are not available in India anymore, I asked them how can I withdrawal my balance. I sent them all bank details for transaction, nut they are IGNORING my messages since last some days!!!
Ramandeep singh
27 November 2024
Comment from uk.trustpilot.com
I am writing this review after playing for 4 months.I have never had a bad experience with them the payouts are always good sometimes I receive the money in within 24 hours and it has never been more than five days initially when I started playing with them and I read all the reviews on the web I was scared myself that what if this could be a scam but trust me guys when I say this it is not they pay you their customer service is very nice and I have always got my money on time and plus if you become a VIP you have your own personal account manager and she’s always supportive and it gives you extra bonuses for instance just from the bonuses i have got $1250 from them real money that if i don’t wish to play i can withdrawal who does that these days I am really happy with the services that they have offered me and I have no disappointments as of today and it’s been four months now I’ve been playing with themThank you royal panda you guys are great
I am writing this review after playing for 4 months.I have never had a bad experience with them the payouts are always good sometimes I receive the money in within 24 hours and it has never been more than five days initially when I started playing with them and I read all the reviews on the web I was scared myself that what if this could be a scam but trust me guys when I say this it is not they pay you their customer service is very nice and I have always got my money on time and plus if you become a VIP you have your own personal account manager and she’s always supportive and it gives you extra bonuses for instance just from the bonuses i have got $1250 from them real money that if i don’t wish to play i can withdrawal who does that these days I am really happy with the services that they have offered me and I have no disappointments as of today and it’s been four months now I’ve been playing with themThank you royal panda you guys are great