SkyBet Review

Had a problem with my registered card and it was sorted within 5 minutes on live chat by Ramya K..thank you

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I’m still waiting for my issue to be resolved. I was Brought to the site because of a promotion. Upon depositing £10, I won £7 so I withdrew my winnings, only to find my account suspended. Received no email about what’s going on but my daughter helped me to get through to customer care. Agent was rude at first and treated me like a criminal, chat delay disconnection in little as a minute while I’m providing my details specifically how they asked. Show this, hide that…I said let me send everything then and they were dismissive. I sent my card detail more than 3 times(same card I successfully registered online with), sent bank details 2times and my driver license. Now it’s the wait game. I feel scammed and disappointed. I’m trying to live a lil in my old age and can’t even do that with my own money. I understand they are being protective but I provided all documents to verify myself. 1 day using site and I won £7 and account suspended. Come on. Sigh. I just want back my money at this point then cancel this account. Wouldn’t recommend. I’m sorry.

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Even though I was treated Disgracefully by the 1st Agent I spoke to the 2nd Agent Quickly put things right !!

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I am 72 so don’t like technology but they made it easy to understand what I was doing wrong.

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How can they be sitting at 3.6 with 66% bad reviews my calculations should less thank 2 stars, just played over 700 spins at a £1 and was lucky if I got 1 win within 25 spins and if more it was 50p wins, on my last £177 I won £24 in total highest win £3 couple of £2 wins the was 50p , getting a total con on this site , the is no way 94% return to customer , no wonder skybet doesn’t respond to feedback, but I am sure they pay their subscriptions to trustpilot and that’s why ratings better than average, couple months ago they were down to 1.6 would love to know how they crept up to 3.6 reading bad reviews they are getting quite a few everyday

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1. Advisor chats end prematurely or conveniently time out. They also make promises they do not keep.2. Receive different information from different advisors.3. Promotions not clear or do not work particularly place a bet on a particular event & get free spins.4. £5 free bet after a £30 per week spend cannot be a spent bet on what you want.5. You can’t go back (⬅️) on the app to where you were before. 6. Expected bets & or odds can be missing & when reported to customer service it takes ages for them to become available.7. Cash out tab has conveniently disappeared so it now takes longer to find your cash out bets.8. When you make a complaint they don’t track it properly & ask for information you have already provided or give you an e-mail address they want you to respond to which works out to be non deliverable e-mail address.Generally Sky Bet has become awful which is disappointing. Used to be 5/5, now an easy 1/5.

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I’ve just gotten a new phone and I was trying to log into super6 but I was getting an account suspended message.I hopped on the online chat support and Keerthana sorted it all out in under 10minutes after discovering I was using old login details.Exceptional customer service and thanks again, Keerthana. Superb service and products sets Sky apart from the competition and its staff like you that keep my custom and loyalty.

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Well I was using sky bet and skyvegas for a little while, until I had my account restricted on skyvegas for absolutely no reason (their email didn’t even tell me why just accounts been restricted). Their help system is non existent have fun trying to get through to an actual person let alone get your problem sorted. Now when I win free bets on their free games on skybet I don’t even receive them. Absolute joke of a service and very scummy. Better off with paddy power at least they try and help you and have actual people help you out 👍

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Whilst on the whole they’re pretty good they have the ****ing annoying habit of shortening racing prices every time you click on them (even when hours away from the off) then lengthening again as soon as you’ve made your bet. 🤬

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The worst platform i have ever signed up for. Pathetic and poor customer service. Non professional people who ask absurd amount of questions just to sign up and when you send them all the details they ask for 72 hours wait. I have never been in this much pain than dealting with this platform and their poor customer service. They hold my money when i ask them for a refund. They said we will only refund when your account gets verified which technically means i have to wait 3 long days for this BS.

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Deva B, very helpful, friendly, resolved my query in quick time, straight forward thank you 😊

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Steve Hawkes company boss steals money to line he’s own pockets 07980. 823755 . Address jay cottage row lane ox ford R g 4 9 p s postcode:

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Graham was very helpfulHe could see what the problem was immediately Also sorted it out very quickly

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Although initially cut off by two agents I was finally connected to an agent who very quickly resolved my issue Thank You 🙂

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Spoken to customer service advisor Lorraine B who was extremely helpful with my query and even compensated me for the issue I had, all in a very swift manner. Never have had customer service like that/a lovely gesture like that from a betting company so this was worth the review!

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It’s so bad when you spend money and put on a bet for a good come back on the horses and then they keep getting That they are not running magically got called off grrr this happen a while to me now on this site So bloody annoying

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Was absolutely delighted with the chat with Vara. I had difficulty with documents to verify my account and Vara sorted it out for me straight away. Very pleasant, very friendly and very efficient in resolving the issue. Great service

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Beware of “MuchBetter” Wallet. It is a Scam!! They are taking customers’ money. They stole my money. They message you asking for the transaction details when you notify them, but they will say things like “We can’t find the transaction with code you provided”. Me and Coinbase had no problem finding and verifying that it was sent and successfully received. They will just lie to you. If you want to read the horror stories for yourself then look at their reviews on “TrustPilot”.

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I had an issue with Sky Bet but Christopher was amazing 👏 helping sort the issue out. Cheers Christopher keep up the great work 👍

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Fab, customer support is really good as well, very helpful and patient, not rushing you on the live chat like some companies do. Thank you especially to Charan who helped me today.

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So annoyed you did a money laundering search on my credit file when I only joined and did not complete my registration by not giving a bank account etc.I did not give you permission to do a credit search and you should not do one before I had fully completed my registration which I certainly won’t be doing now.I have tried deleting my account but I can’t see a way of doing it and followed instructions but the account settings are not visible.So disappointed in Sky Bet and once again I don’t think your actually anything to do with Skytv but a company called Bonne Terre Limited.

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Skybet were offering a bet £10 and get £10 back I placed my £10 bet on a short favourite .But skybet did not pay me instead they was asking for photo of the offer after 3 weeks I could not remember , Im 77 years of age I will never have another bet with skybet can not believe there quering a £10 bet when i have been betting £50 a week for years .Robert

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Contact!!! Details for sky bet bosses !!!!!! Read !!! Ok so this company stole £12,000 from us blocked the account and refused to pay out As you all know it’s hard to get hold of anyone I have several number and addresses for the high up people in the company the fist will supply you with is Ian brown contact numbers 07974566026 0207 333 833301618305982I also have Steve’s birch contact number and address I also have another steves number and address I have promised him I won’t share he’s details of my case is resolved These people work for flutter entertainment that owns betfair paddy power and Sky bet etc

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Dean P. From sky bet , team respected my bravery to own up and take myself away from gambling for a while , and was quick and easy to help me get sorted out , excellecent support

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Had an annoying issue with free bets not being allocated to my Sky Bet account.Abinay Y was fantastic really prompt and quick response online and the query was resolved in less than 5 mins. Thank you really appreciated.

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Had an issue with a bet that needed cancelling due to a mistake on my part. The agent, Banda, resolved my issue swiftly, professionally and in a friendly manner.

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Max h helped me when other chat advisor would not.. I’m sure I selected my sky bet reward but found it had defaulted to one I wouldn’t have selected and would not have used… max managed to credit me the correct one.. massive thumbs up. Things like this make a difference to which bookie I spend my money with for the next week or two!! 👌🏻

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Only a small problem with a feature but quickly resolved no issues, it was technically my lack of knowledge but they credited me like I’d got it right. Fair play guys 👍

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Great response from Adam w from chat and he was so professional and knowledgeable, friendly and helpful. Thanks skybet

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Very poor corrupt betting company, lure you in for free bets then don’t credit your account afterwards! Non existent complaints process! A cabal of crooks!

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Had to wait a little time to help me but Fatima was to the point and reassured me that there was no problem there end when it came to the problem of cash outs I had .

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I quote ‘Sky Bet is passionate about making sports betting a better experience’. I beg to differ as I have been bombarded by emails declining all the identification documents I have sent, maintaining I have set up a different account, with a different address. Providing me with a date when I apparently did this, which I didn’t. The date provided didn’t make any sense – account created on the 9th which was yesterday (according to my calendar, yesterday was the 19th). A complete farce and shambolic in every sense of the word.

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They cancelled a bet I accidently placed. This is so rare for a bookie to do that. 10/10 customer service. Would be nice if they didn’t limit me for betting too good on UFC hehe

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Fast and efficient as usual friendly and knowledgeable always good to chat with people who know there job and the sky bet team always do thankyou

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Vara helped me login when I couldn’t for some reason. She had expert knowledge and kept me up to date. She resolved the issue quickly and it was much appreciated. Thankyou Vara

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I had an issue over a Net deposit problem with a withdrawal….any way via online chat Ramya sorted it almost immediately…Thanks great service!

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Helped me access my account Nicola B was fantastic in helping me along the way. Couldn’t be more happier

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I had an account with skybet from end of january. I made initial deposit of £400 to my account! Everything was good untill i was loosing money and once i started winning and my balance was £1850, They suspend my account and reuested me to send them documents including selfie and deposits clealry showing in the statement. Which i did.After few days i recieved an email that my account is permanently closed and i was returned only £400 instead of £1850. I bet in different sports (football, basketball, rugby and cricket). I will raise a concern regarding the issue i have experienced with my account. I do not believe i have voilated any of their terms and conditions.I will gave skybet opportunity to resolve the matter directly and release the rest of the funds timely.This is my first review here after i will post this review on their twitter, facebook and other social platforms for public awareness.I believe SkyBet is acting in violation of Gambling Commission rules. I will report them to UK Gambling Commission and make a dispute in IBAS and FOS with additional interest charges for the funds they holding!I strongly advise others to think twice before using SkyBet, especially if you value access to your funds and proper customer support.

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Lorraine B was very helpful sorting my log in issues out. Thank you.

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Friendly and helpful on the chat, resolved my issue very quick

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Annoyed nimma was a lovely 😍 person very helpful and polite and made me feel like was trying to help me but sky bet treats people very shabbily because trying for months to get this resolved but nimma helped

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The customer service at Skybet is brilliant. I wouldn’t bet with anyone else.

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Sky sports, we’re help full with good knowledge and understanding of my issue, and helped me

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Very helpful and appreciated the help that was given. Thanks

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I needed to contact live chat today about a promotion that, it seemed, hadn’t paid me as stated. Lorraine was very helpful, investigated the problem and refunded my free bet back to my account straight away…

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I hope my account is sorted out for me I really enjoy playing on sky casino

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Quick response friendly and helpful and very quick resolution to reopen a previously closed account

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It’s really easy to use and you get daily free spins and plenty of info on how to use the site.

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The money back as cash offer sounds too good to be true, and for some it is.Skybet offer this to all customers, however hidden in the t and a’s is a clause allowing them to ban customers from this promotion AFTER the bet is placed. This is why the bet takes 24 hours to settle, so they can go through the accounts they want to place restrictions on. The customers who bet regularly with Skybet will get the offer. But those who only bet on occasion are seen by Skybet as customers they can afford to lose. This is why the offer exists, because although skybox stand to lose money to the customers who bet regularly with them, they make it back from the customers who dont bet regularly with them.While the legal side of this is a grey area, it’s certainly immoral. The advice would be to stay away from these offers if you dont bet often with skybox, because they will ban you after you place the bet but also take your bet without a moments hesitation.

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Lorraine B was fantastic and was fair in resolving my bet.

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