SkyBet Review

My account was compromised on 19th October and the hacker cashed out my bets to the usum of £3154.On contacting skybet they assured me that all compromised bets will be honoured. Excellent PR from skybet

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Scam! They take your money no questions asked but when you want to withdraw they sky you to provide all the possible proofs, I’d, address, pictures… Account suspended they told me but I first deleted it! They want you to lose your money

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This morning, I called the Leeds office and spoke to a person from the safer gambling team, from the first conversation he was very rude and inconsiderate as I explained the situation . I then decided to not give him full details to what I work as, and he was very abrupt and said ‘well, your account is going to be blocked’ . He also questioned if I ‘use my last single penny’ when my account got restricted over a month ago, so it’s clearly not an issue for it to be blocked. I speak to people every single day and would never make anyone feel as awkward as he did. What I thought was just a normal chat about the reasoning my account got restricted, made me felt humiliated as he demanded what I worked as and to find the exact name .

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Katie was very helpful and my issue was resolved quickly and efficiently

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My problem was solved very quickly and the staff member was very polite and knowledgeable. I was vey impressed

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Alexander c.at skybet went above and beyond to resolve my quiry he showed excellent customer service very professional and patient in resolving my request skybet can be proud to have him on their team, thank you Alexander c.

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Best betting website in the uk 🇬🇧 and I always get very helpful n friendly advice n always! Get my problem solved!! 👍

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After the first chat ended without resolution, the second chat resolved my issue which I am grateful for. Thank you

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Used to spend 25 pounds and get 5 pounds to spend how you like. Now it’s 30 and can only be used for certain bets. ONE MAJOR THING WITH SKY BET IS MOST OF THE TIME THE PRICES YOU SEE ON THE TV DO NOT MATCH SKY BET, THE LATTER IS NORMALLY ALWAYS LOWER AND IT HAPPENS ALL THE TIME. THERE ARE SITES THAT ALSO OFFER BEST ODDS GUARENTEED BUT DON’T REALLY GET THIS ON MANY RACES NOW. mY REVIEW SPANS MULTIPLE YEARS AND DATE CHOSEN MAY NOT BE RELAVANT. On the plus side and sorry about the caps, I have always been paid from sky and in the past have won on free money to spend on slots, terrible prices though these days.

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Sure was friendly and efficient exactly what’s required. She’s an asset to Skybet. Thank her from me Martin Dowling.

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Worst casino site ever this fuc***g thieves.Scammers are just taking people money just like that stay away from them piece of s**t 😡

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Very quick at resolving problems very easy to find category u needed and you don’t get frustrated because they keep saying don’t understand question so 5 star rating from me

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Awful!!Sign up offer seems great, but they will just suspend your account even if you withdraw £10!!!!Scumbags. Must be a nice business if someone loses you get the money and if they win you just keep it anyway

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I was so stressed out panicked as I couldn’t withdraw my money and pit in over a 100 pound making deposits on accident trying to withdraw my money but the agent today helped me so easily and got it back into my account, I am now stress free, thank you so much mate, cheers.

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10 out of 10 customer service. Haven’t used the account in years and it was closed and within minutes on the chat support they had my account back up and running so easy and fast plus gave me the welcome offer on top! Great customer service, fastest and best customer service I’ve ever had.

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The person I was speaking to Theo and Afroz in a live chat were extremely helpful and knew what they were doing. The two other I was speaking to the day before Bulund and Raza completely and utterly should not be working in customer service or live chats or anything else interfacing with customers or assisting them because they dont want to be there, they are hanging up and disconnecting chats on customers without even advising them and because I got through to the same guy 3 times everytime he disconnected on purpose. But what he doesnt know is I submitted a survey with 0 on it and also sent a complaint but Sky have all calls and interactions monitored and can tell how many calls were dropped and disconnecting on purpose I really hope they get a bad probation review.

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There were 3 points firstly I didn’t have to wait too long to be dealt with, secondly my query was dealt with quickly and with a knowledge of the product and finally I was dealt with politely and and with an understanding of my situation.

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Donald S was friendly, patient and extremely helpful. Skybet is more receptive to customer issues than other betting sites I have experienced.

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Baddem on live chat was quick to resolve my issue and was polite and friendly.

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Had trouble with many betting sites but never Skybet now the only ones I use are Skybet and Betfair only observation is that sometimes Skybet don’t show certain UK races? Which is a bit strange

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Sky bet betting better erm noo worst betting. I’ve had many issues with this company 1st time they didn’t pay out a bet ,so I closed account when I wanted to reopen account 2yrs later i was treated as if I was a gambler out of control, but then I put a bet on f1 George russle was disqualified Hamilton won they never paid out! .. so I closed account . Never go back they are worse betting app

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Be careful when you want to cashout.I was 8 mins from a race and wouldnt let me cashout,it was a pittance,but obviously a block.Refreshed more than 7 times..offered me a small amount.I wanted another small bet instead,but “unavailable” .Maybe a swerve..

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Tbh I’ve been with them years and they’ve never done me wrong customer service quick and easy cheers mate

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150 empty scatters bonus after receiving 10,15 and even 20 free spins please don’t insult my intelligence by saying it’s not rigged

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Absolutely disgusting, just take take take, massive loss never give nothing back.I’m sure this site should be investigated as it’s not fair play. Laws against this.I’ve been playing for months

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The government mr Abbas was very friendly and helpful.thanks again 🙏👍

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very friendly online chat, took care of my queary and fully resolved the problem.

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Account SuspensionI had a problem with my account, i spoke to a very helpful agent who made me feel valued and she sorted my problem straight away

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Avoid at all costs. Offer you “rewards” with Sky Bet club but make it totally difficult to use them. No customer service. Impossible to speak to a human.

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Will just suspend your account!!Signed up on the bet £5 get £30 free bet offer, everything fine until I had the audacity to try and withdraw £11.88, now my account is suspended Avoid!

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Had to contact the customer service to report a winning forecast on the 2:40 Newcastle which had shown as a losing bet on my account , live chat with Jake , who sorted the issue out on the second attempt, He was very helpful and was a pleasure to deal with….many thanks Jake

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Sky bet are the biggest load of scammers going they lie about there football stats so it looks like 1 team has had no shots but 3-0 up they play the opposite way so you more chance of losing I’ve lost loads threw there lies. 1percent chance of winning put it that way I’d stay well clear if your a gambler because they will crush you then when it appears you may win they will suspend your game for half hour so you cannot cash anything out I’m tired of the unfair ripp off these play. They should be banned for the things they do I get gambling is your problem but when it’s played like they do its wrong.

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Always enjoy using Sky Bet, great offers and easy to use app. Had a great customer experience today after I made an error and Sky provided me with a free bet as gesture of goodwill. Would highly recommend and safe gambling

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Gosh! The amount of 5 Star reviews on the first page makes me believe I must’ve been all wrong about Skybet (Aye, right!). Staff must be on a bonus for writing to Trustpilot.I had previously, about a year ago, written an honest and scathing review about them and it seemed to be fairly typical of all reviews submitted at that time.

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Not only are they the best online betting firm but had my first issue today and used their virtual chat reluctantly for help, and was pleasantly surprised at swift resolution to my fault, within a few minutes, excellent,

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Scam company with paid reviews i was asked to leave a good review for a free bet I refused it and will tell everyone the truth it’s a scam site owned by the UK government

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Jake from Skybet chat is an absolute asset to your company. His fast resolution and expert knowledge has made me one very happy customer! Thank you! He definitely deserves a raise for his great service!

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My account for some reason got suspended , but with the help of the chat line it wa resolved very quickly

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Absolutely awful…In blackjack dealer is unbeatable…no matter what cards are dealt you are lucky to win 1 in 5 hands…If you x2 your bet the dealer is guaranteed a BJ or 21..Artificial Intelligence at its terrible best use….Avoid Avoid Avoid..

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I would just like to say I’ve had endless problems with qualifying for free sky club the amount of times I have spent over30-00 and it said congratulations you have qualified and not received it . It is very misleading and not clear if you say you have qualified you should receive it regardless

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the agent who dealt with my query sorted it within 2 minutes excellent stuff !!

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I had a block on my bank, but they process the withdrawals to a second account of mine and very quick resolution thank you

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If you start winning they will restrict your account I won several times in a row and received email from them ….Following a recent review by our trading team we have decided that your account requires tighter liability management. Your account remains active but the following restrictions will be applied:You are still able to place bets but a limit on your permitted stakes has been applied. Further details are provided in the bullet points below.You will no longer be eligible for any free bets offered as part of any promotion from Sky Bet.You will no longer be eligible for our ‘Best Odds Guaranteed’ promotions. Bets that would have qualified for ‘Best Odds Guaranteed’ will now be settled at the price option taken upon placement.You will no longer be eligible for our ‘Acca Freeze’ promotion.Please note, the limit on your permitted stakes is active immediately. Your eligibility to free bets and ‘Best Odds Guaranteed’ will be revoked on Monday 04th November.Individual accounts are set with varying restriction levels;As an example, you will still be able to place a bet that would allow you to win a minimum of £200 on a Premier League Football Match Result on the day of the game and £100 on any UK Horse Racing Win Market in the Racecourse Show (approx. 15 minutes before the race is off).Please be aware that maximum stakes differ depending upon proximity to an event and across different sports and markets.You will be able to see your personal limits when placing a bet. Place your selection in your bet slip, enter your desired stake, and if it is over the permitted amount a message will appear showing your staking limit. This will only work if you are logged in.You will still qualify for the £500 minimum bet to win guarantee that is available from 10am on the morning of Class 1 & Class 2 races in Ireland and the UK. The full terms and conditions for the guarantee can be found here.If you believe you met the qualifying criteria of a promotion prior to this restriction being applied, this may still be honoured – please contact us on 0330 024 4777.Please note that this decision has been made in full accordance with Sky Bet’s Terms and Conditions which are available to view here. If you require any further assistance with your account, please do not hesitate to contact us through our Help & Support site

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Excellent service and speed of resolving my query

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Clowns. I start winning so they limit my account and demand so much information from me. really this is how you treat a customer that’s been betting responsibly for 20 years. My money is locked in the account and they won’t refund it until they have all my data. F off!!!LIVE CHAT LOG Perfect, Thanks for waiting. Upon looking into this for you, I can see your account has been suspended as we require some documents from you. I apologise for any inconvenience, but once we have the below from you, we’ll get the account sorted as soon as we can for you. We just need:• Your driver’s licence or full passport photo page. Please make sure we can see all 4 corners of the document, so we can verify it• A proof of address document, which can be a utility bill or bank statement. This must be dated within the last three months and show your full name, address, date of issue and the bank/business letterhead.• A copy of the front of the card ending 2917, blanking out the middle four digits, ensuring only the first 8 and last 4 digits are visible (1234 5678 xxxx 1234) (please ensure that we can see all other information on the card. if the long card number is on the back of the card please make sure the CV2 number is covered)These can be sent through chat if you have these with you now by clicking on the paperclip button, or you can also send these to SENSORED anytime if you want some time to find them. How would you like to proceed?

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If the security team are fast and responsive I will up my rating to a five star from a three star

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Have tried numerous times to open an account. They make it impossible. Sent bank details twice driving licence, passport. Still unable to join so I have given up. Worst company ever will stick with the high Street bookmakers. I will be keeping an eye on my bank account and the other items I sent they did say they were safe so will wait and see.

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Very friendly and incredibly helpful with removing a card on my account that was no longer in use. It took him 3 minutes and I was sorted. Thankyou very much for your help. Many thanks Sarah

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Always sound and sorteded stuff out quickly # Ross and mo lastnight 🤩🤩🤩🤩

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I can’t be sure what may be allowed to be published from the following addressed to Skybet.comOn Thursday 31/10/2024, once again, you failed to give service to your customers. On that day you did the following:Bath Newcastle Stratford Day time meetings Chelmsford Southwell Evening time meetingsFour (4) of these meetings were fully available except the Bath meeting where access was limited and multiples betting was impossible., YETFriday 01/11/2024Wetherby Newmarket Uttoxeter Newcastle Day time meetingsNo evening meetings All these four (4) meetings were available Why the difference?You can cover 4 day meetings one day but can’t cope with three day meetings the previous day?This was not a site malfunctionI have been a Skybet customer, member, punter, mug for a number of years now. As a Skybet customer I have lived through a number of poor website pages, lousy Customer Service set up, including forever unmanned/un-botted/advertised but unavailable contact sources. I bore it all.My glass run over some 4/5 months ago when race-courses started not to be fully available.Your company boasts an international and multisport reach yet cannot give proper access to UK racecourses and UK customers? Above are dates and courses. On several occasions access to one of the days’ courses was not available until a few minutes before the OFF and even then it offered only SP. Thus multiples betting was impossible.Are you a proper Bookie company?You can “punish” me for being outspoken by closing my account without reason as you seem to do regularly with complainers, ignore this email which will be archived in my computer. Feel free. That’s what you do, Is in it?I have noticed that you also ignore any feedback/reviews from the TrustPilot site.What kind of a company are you?Fernando Andres

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