SMARKETS Review

£750 in £50 instalments, highest it let me get to was £80. Tightest online casino I have ever used. They will try to tell you they are random, COMPUTERS CAN’T BE RANDOM. These games are designed to take your money. Leave well enough alone. I ended up self-excluding. Total rip off.

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Used the app for a short while then changed over to sky bet mainly for the reason of fed up of waiting 2-3 days for withdrawals to go into my bank. Come back to place bets this weekend put money in my account and on my bets then was restricted from using my money in account and accessing my bets and now have trapped money in my account that I can’t access because it says I need 3 forms of id to verify my account which has already been done. Don’t use this app much better off using mainstream betting apps.

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As most of the other reviews here have stated, Leovegas are quite happy to take your money but the second you try to take any back they hit you with a million different requests for verification and reject everything you send.Sent an image of my card with all details needed, they rejected it because all 4 corners could not be seen… they could.Resubmitted the same image and the next time it was because my name wasn’t on the document… it was.A different customer service agent replies to every message you send, and they either don’t read what you send or reply with contradictory information in comparison to a previous reply.Couldn’t have provided more evidence to prove who I was but it didn’t matter, after 3 weeks of arguing I played through my balance and closed my account – which means they won but I was sick of fighting it.My advice is just don’t join in the first place.

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So I started playing today on this site. £1500 lost in about an hour. No bonus to talk about. I know gambling should be fun and i have money but damn, this is ridiculous. I called the game provider and they have said that it should’ve bonused.

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Bonuses are goodPayment to bank is quick ish (few days could be speeded up)Odds can be better, the gap between for and against is to large. Eg 1/200 and 22/1 in the cricket is awful.That’s about itRegardsLewis

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Wow I don’t know where to start but this casino is ny far the worst im vipmember 2 and all what they promised me. They couldn’t hold they im a long time menver now the promised me vip tournaments never ever had 1 and im vip for more thn 1 year? Second thing today i acutally should receive cashback every website cashimashi, woopwin and pinocasino gave my cashback like in the morning they do commercial like come get vip and u get every new week a good start lol? Its Tuesday now still didn’t get anything. they promised me a vip manager i talked to the vip manager once when i turned vip.Withdrawals r slow as fk even as vip. U don’t get any gifts if u ask the support for a loyalty bonus after u deposited 100 Euro u have to contact live support they will send it to theirs manager for answer u can expect 3-4 days waiting for 20 spins 1line 1 cent bet legacy of dead haha.If u make a bonus request they tell u to keep depositing they repeat it until u r broke haha. I never ever thought tht a casino treat people like that who are obviously paying them so good Deposited 300 euro + this month request gift loyalty gift they rejected me even tho my deposit withdrawal quote is really really badThat’s the only casino who destroy my head They don’t take u serious and i swear im like – 20.000 in this casino the highest amount i withdraweld was like 1.000 euro once this is by far the worst casino and pls pls pls don’t support this mafia acting people

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Excellent service, good website

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The website is well designed and easy to navigate. Some of the offers can be a little too complicated. But overall a good company with some decent odds.

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I joined 888 casino a few months back sent several emails and messages but no reply what so ever. Terrible customer service with no online support. All i wanted to know was about bonus when joining and your verification but nothing no replies absolutely shocking. Never ever had that happen before and yes it was the correct email address too.Stephen Tague

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When I first used this site I found it satisfactory but obviously far below the main sites like bet365. What I liked about it was it has a decent loyalty scheme where you earn points on every bet and these aquire over a short period of time to a decent free bet. However, this site dramatically changed when I started to do well and have a bit of luck. I managed to build my balance up to over 2500 with some very lucky football bets and after a lucky weekend I went to put on a Monday night accum only to find my max bet allowed was 1p, yes 1p. When I contacted them initially they said it was their traders and nothing to do with customer services and then after some gentle pushing they quoted some small print about basically they can do what they want. I asked for one reason why they were doing this and their response was that they were unlikely to revert any changes made. Bunch of amateurs and it was clear by my betting pattern that I simply got lucky and if they had have done the right thing they would been on the right side of me in a short space of time, STAY AWAY.

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False advertisement. If I could leave a photo here I would. Signed up lost my bet and got no free bet as stated I would on sign up. Sad site Sad treatment. Sites like this are obviously on there way out. Not worth the headache and unusual odds on games somethings not right here. In my opinion.

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If you like to pay money to watch hundreds of dead spins and never be one penny up then this is the site for you. If you want a small chance of winning a few quid then keep well away from this site.850 spins without a single bonus totally pathetic.Payout percentage 0.0001%

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I will just basically say what everyone else did.Scamm and rigged games.6 different games deposit to play each not even a one bonus all games catching errors just to interfere with you getting bonus.They scumbags should be prosecuted.They deserve proper fee from gambling commission like some other sites.Hopefully soon it’s going to happen.Karma is always coming back and I’m sure those shameless thieves will pay.Highly recommend to avoid those thieves.Shamless without any qualities or dignity.

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Impossible to unsubscribe from daily spam on the phone. I never signed up for this and it tells me I have to log in to unsubscribe, but I don’t have, and never made an account

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Innovative and irreverent with great odds.

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On par with virgin . Basically robbing bast…s there online help is a joke all they do is refer to the gaming platform and how fair it is … 60.00 deposited to gain a bonus which paid 40p … mmm yes that’s fair .. all there games are run through the Gibraltar platform … the worst of the lot by far … they will Rob you dry .. disgusting site . Stay away . Stay clear

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Excellent company great odds and good offers

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Nice straight forward lay out and works at a decent speed. Some decent offers too

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Again…. Just reading these reviews it makes my stomach curl..ive had an account for over a year, provided id to depsoit! not used it in a while, had a little bonus.. Managed to turn it into a substantial amount.. No surprise I withdraw then my account is restricted and I cant log in, ive sent all the documents they asked for… Id, utility bills, photo holding id, 2 phone verifications.. A week on since withdrawing and im still none of the wiser and just keep getting fobbed off! 24/48 hours it will be sorted I keep getting told.. Documents have all been approved… its a joke! so frustrating!! Dont answer emails back… username taz140688

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I think it’s a decent site but needs a good app

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stay away from online poker its very much rigged they always favour chip leaders and when you think you have the best hand oh no clowns going all in with 9 2 and winning its a joke so is it cheating or are these botts???????the bad beats ive had this is enough to throw yourlaptop through the window people with multipul accounts trying to ghost you i have reported several of these but they just ignore you.

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Easily the worst customer service imaginable. Takes days at a time to respond on their Livechat service, does not respond at all to email queries, has no option to actually close the account (they will force you to self exclude to close the account) and could be the worst Casino you will ever come across online.

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Tried to close my account online on numerous occasions, it would not let you perform this procedure. If you can only close your account from 9.00am to 4,00 pm how is that safegarding people who want to stop? This company should be investigated by the gambling commison as they are not adhering to the rules and regulations. Please dont give me the indignity of providing the usual company response. Please Please don’t waste your money on this site.

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Total scam. They change your bets. They cancel accebted bets.

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Joined about 5 months ago, they asked about my opinion so there you go honest opion.Very poor casino offer deposit 20£ play 1£ per bet Didnt even win once lost about 200£ Just to try never won more than 20£ after bonus which is very rare scored it 2 Times. Site is very laggy welcome offer is rip off. Cashout only when you lose never when you win had acca 11 won 10 matches last match was 2:0 in my favor cashout blocked at the end it finished 2:2 but i coudnt withdraw about 3.300£ which is no sense, honestly avoid this site you will never be happy with this site which is very bad. Customer service never helps aswell you need to proove how much you earn and send a bank Statement which is bizzare. Extremelly not happy.Deleted account today , had a reply from customer service that the games are based on LUCK only – Please Avoid you will never win on this website

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Grovesnor app is the worst one I have ever used. Keeps losing connection all the time..spent over an hour trying to get to the poker game..ended up having to waste £10 at casino as could not connect to play a poker game at all…poker does not work on PC as it is and doesn’t work at all properly on app either ..they are aware of the problem judging by other people’s feedback and disappointed that I have wasted so much of my time on this ..shame on you Grovesnor

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First Grosvenor Casino don’t even try to answer as always with your automated message this casino is a scam they are stealing money from people accounts the games including poker is rigged beyond understanding i dont understand how this fraudulent company is still on the market… STAY AWAY FROM THIS LIZZARDS

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very slow withdrawals

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All you hear about is be gamble aware i tried to contact Ladbrokes support via chat because my spending was getting out of control i asked the support guy in my own words please shut my account permanently not to reopen that wasn’t actioned i was then offered a £5 free bet i said no he then said £10 i said no please close and then was told before i action this i will speak to my manager he then said £50 free bet . if you asked a drug addict if he wanted drugs maybe once or twice they might say no but 3 times im absolutely disgusted as the very next day i spent close to £2000 in deposits and that should never have happened if my my request was taken care of . i get that companies don’t like losing your business and want to keep you like cable tv sky virgin media or whoever but people don’t commit suicide over losing a tv package they do over gambling.

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Disgrace off a company used them for many years used to have good banter with customer service guys about Dundalk football team. They then moved customer service to Manila an the customer service went down hill although the agents were always very very nice to speak too they didn’t have knowledge in regards to sports betting they then closed my account customer service manager is married to John boyles daughter

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Like others here on Trustpilot, had an account for around 8 months but as soon as you start winning they don’t want to know you any more. Was restricted to a maximum liability of £1! so requested a withdrawal of my total balance which is when the fun starts! Was asked for proof of ID so sent them everything, even things they didn’t request, however that still wasn’t good enough. I was told a scan of my passport was blurry and unacceptable, despite having sent the same scan to various other bookmakers over the past few years who had no problems with it. Two weeks after withdrawal request still waiting for a not inconsiderable £3,800 and haven’t replied to emails I sent them. Use this company at your peril!

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I have played slots for over 20 years and I know they’re random however the slots here I’m having doubts, especially the pragmatics. You never win EVER! thousands and thousands of spins on the same slots and they never bonus, how is that possible? I play the exact same slots everywhere else and they never play like they do here. Scam site and shows you how shady online sites can be!

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Avoid this website…They don't show live scores.. U put your money on matches with different scores ..avoid as hell!!! Worst website online

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I AM ABSOLUTELY SHOCKED BY THIS SITE. THEY WERE BRILLIANT TO START WITH. NOW THEY WANT BANK STATEMENTS AND IMAGES OF MY BANK CARDS. I SENT THIS TO THEM SHOWING FULL BANK STATEMENTS. I REDACTED PAYMENTS AND AMOUNTS GOING TO OTHER COMPANIES WHICH WERE NOT SMARKETS. I NOW HAVE AN EMAIL FROM THEM SAYING THEY WANT TO SEE REDACTED PAYMENTS. SMARKETS. THIS IS VERY PRIVATE. YOU HAVE DETAILS SHOWING TRANSACTIONS TO YOU SO WHAT BUSINESS IS IT OF YOURS TO SEE OTHER TRANSACTIONS. THIS IS PRIVATE. MY OPINION OF YOUR COMPANY HAS GONE FROM AMAZING TO ABSOLUTELY THE LOWEST OF THE LOW. I KNOW YOU HAVE TO FOLLOW REGULATIONS BUT COME ON, TRANSACTIONS THAT DONT RELATE TO SMARKETS ARE PRIVATE AN NONE OF YOUR BUSINESS.

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liquidity on is very poor, large gaps in prices even up to the off. only look to facilitate their market makers. if you put in an arb from betfair it wont get taken which is quite bizarre to be honest. place markets dont even bother.

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whats the going going best odds when you wont take a decent bet??? I am not even winning

dont waste your time

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Terrible site,I deposited £20 by paypal and then tried to place a yankee bet but couldnt?then contacted chat and advised no exotics available🙄Then tried twice to place a single horse bet but slow glitchy site made that impossible.Contacted chat to close account after hitting withdraw button to take deposit back.I was asked why closing account and gave reasons above,"ok thanks "was all i got,no apology for the crap service then just cut me off ,must happen a lot.
These new betting sites are useless,used a tried and tested one,total amateurs.AVOID.
Would give zero stars but have to give 1 to review.

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Please stay away from this site, after placing bets on here I went to do a withdrawal it took them 3 days to process and still no funds received from them. There support are no help saying please contact us for ARN number but still not given it to me. Better sites out there than these. Shame I can't give zero starts because it would be!!!!

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Terrible site and give you nothing after opening an account no more free bets avoid at all costs far better sites that give you weekly free bets. bETFAIR by far better exchange site amd give you fat better odds especially on football amnd cricket

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They have a faster app compared to betfair, I have the account with them for about two years and I place 100 to 300 pound bets on top tier football.

The reson why I give them 4 stars is because they don't have big liquidity, sometimes I have to wait a bit tonbe matched.

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2 bets and now can't even get a tenner on. I don't know how they get the license to operate as a bookmaker.

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Total waste of time. Limited to peanuts. Thought it was just horses so put a 4 timer mug acc up for soccer and it paid 8/1 Max bet £12 . Won't even let me bet to win 100!!

No wonder they don't reply to messages on here.

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Would give 0 stars, just random closed my account after a “review”

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Don't use Smarkets…if you start winning they will close your account…it is only my suspicion but i think the marginal exchanges are now starting to bet on their own exchanges to get more profit..and if they have shrewd punters who out bet them…they close those accounts. I suggest you close your account with Smarkets and finish these marginal exchanges..best thing i ever did.

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Tried to add a new card to my account to replace my destroyed one customer service as usual these people was hopeless I have to go back to Sky bet they did it in seconds you can tell the customer service is what you done and then they they suggest it back to you you when you have just told them you've already done it why can't we rate them no stars you can spend thousands of pounds a week and they still will not ring you they don't deserve the business

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Absolute ridiculous company. As soon as your in any decent kind of profit they become very aggressive in what they ask for. If you keep providing the proof they ask for they keep asking for more and more. Avoid at all Costs. They are horrendous company to use.

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Smarkets warning

So, this probably comes to no surprise to anyone who uses Smarkets that they can be plagued by technical issues and as part of the terms and conditions they basically take no responsibility for any problems that arise because of that.
In my case a bet that I placed appeared on their website as matched but after the site crashed it appeared that the bet was not in fact matched. Smarkets admitted that the bet had appeared matched due to “technical issues,” but refused to honour the bet because “they are just an exchange, they don’t take bets but simply match them.”
I am writing this as a warning for anyone who uses Smarkets that there is no certainty that just because your bet appears matched that it is and you have no recourse at all when Smarkets refuses to payout.

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The only reason I am giving smarkets 1 stare is because I can’t go below that, please avoid using smarkets at any cost as they have closed my account and have not refund my funds and it’s been over 4 weeks and they are holding my 7k.
And the reason for that is I could not provide source of funds according to them , where they have been asking me to provide bank statement of third person who has got nothing to do with smarkets . Basically smarkets blatantly asking me to breach GDPR where they have been asking me to provide bank statements of my friends whom I have transactions with. Neither I have any rights to ask for third persons bank statement nor it states any where in smakets terms and condition.
Anyone else have same experience please let me know as I have been going thru some stressful time ? And if I now need to get some legal help ? But please do not use their services rather have Betfair exchange account or betdaq or even matchbook but not smarkets. And they even stopped replying to my emails.

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Settle bets correctly as winners then they settle as a loss an hour later so had to fight for my winnings. Blamed it on the info they got yet the info would have been correct initially as they settled the bet. Clearly trying their luck. Avoid this company if you want stress free enjoyable gambling. Also never needed to submit any documents with my ID yet they allowed me to withdraw which I didn't even think was allowed anymore

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