SMARKETS Review

Extremely poor customer service and misleading promotions – beware!

Reply

I like smarkets pay out quickly nothing wrong far as I'm concerned they want few more markets like champion jockey betting and stuff but generally sound do for me

Reply

Smarkets was a decent company until late last month and it showed me what a scam company they are. Disabled my wallet with over $15005 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform

Reply

Better than most of the other companies out there have used them for years and very little problems.

Reply

Poor. Only joined 2 days ago and I already felt the need to close my account. When everyone else on the high street refunds bets because of an incident, such as when the starter makes mistakes and your horse doesn’t get a run, Smarkets don’t. Totally inflexible company..

Reply

better company

Reply

Accumulators are not 'exact calculations' according to customer services, so you put an acca on at 'best odds' but the final acca odds are lower than you would get elsewhere because of this 'non-exact' calculation……. very misleading

Reply

Absolutely shockingly bad customer service advisors. I had read the bad reviews on here but just thought that the people leaving them were moaners…now I know from personal experience just how ignorant and unhelpful they really are. I spoke to Brian who is a complete k.n.o.b. Account now closed!!!Good riddance Smarkets!!!

Reply

Scum. On a 0% offer which expired for around 10 minutes before I got it back on. OF COURSE, in those 10 minutes I placed bets worth £10,000s, so what would have been a nice profit, turns into a big loss. Smarkets refuse to apply the 0% offer I've been on for 4 years. The amount of money I've made them getting on lay bets creating markets in that time which is why they give the offer to matched bettors, and they can't do the decent thing and apply said offer on bets placed in such a small window where it had ran out.

It's not about the money lost rather than won in the slightest, in matched betting you do on rare occasions mess up and take a loss. It wasn't a HUGE amount either way, it's the principle of it. A £150 profit turned into a £45 loss in itself is not worth crying over. However Smarkets could have done "the right thing" and made any bets placed in that small window (less than 10 minutes) also have 0%. Said window was so small, about 1/3 of my bets DID get 0%, it was only when the maths didn't add up I realised.

Wasn't the first time something like this happened as well, previously the "window" I keep harping on about where the bets were placed and I lost about 30 quid was quite big, if I'd checked my e-mails earlier it wouldn't have happened. The same principle applies though, treat customers earning you a % of every single bet on every single market with some decency you rancid scummy company which profits massively from an addiction.

Another thing to add, judging Smarkets subjectively and not on their very recent rancid behaviour, if you want to use an exchange to just bet with casually and not matched betting, the 2% Betfair charge vs the 2% Smarkets "theft" in comparison is insane. Betfair is on such a high level that smarkets try to charge the same commission is laughable. Betfair have more liquidity, more "obscure" events to bet on, their own sportbook which really good odds if you want to place an Accy, and MOST IMPORTANTLY, they actually have half decent customer service

Reply

Cash out option stopped working mid bet, contacted customer service who told me they were "working to fix the problem" should probably make people aware of the problem before accepting bets, customer service was appalling, closed my account within a week of opening it, bet in question was an 8 fold acca with 7 legs up,they are absolute chancers

Reply

I placed 2 football bets. Both bets accepted, both came up and when I checked my account I still had my stake in account.spoke to customer services and was told bets were cancelled. Would've won 200

Reply

guys ill be honest am 21 and this app is not bad. the only issue is authentication errors and bugs its annoying as if they try do it so you cant do early cash in on bets….. apart from that i got paid next day twice so iam happy and upset

Reply

For such a big site there data on horse racing is a joke no reading wat so ever on a race so that's y I give 2 stars

Reply

Despite SBK being a clean and easy to use platform, they are forever let down by their awful withdrawal system. Where do I start? Deposits are instant, withdrawals take 6 hours…unless they fail of course. Which they do a lot. Once you contact customer service, no one is able to tell you when you will receive your withdrawal either – usually just palmed off with a “wait for a confirmation email”. In all the other bookies I’ve used, I’ve never come across a platform where a withdrawal can “fail” or get “stuck”, what does that even mean? It happens multiple times. SBK has the potential to be great but it need serious work. Can only give it 2 stars for now.

Reply

This company has no customer support. The email it gives on the website bounces.

Reply

Good platform,
Are you dreaming of buying a new car or moving into a big mansion, paying off debt, or you Need money for travelling, yes all this are possible when you are get our sure match tips, everyday we make profit for our clients over 5000$ each day, follow us at Instagram "sure sports betting plug " and start living your dreams

Reply

One of the worst companies I have ever encountered! I had just signed up and they suspended my account! I sent them my verification details and they emailed back after several hours waiting and said they aren’t able to verify my account. I had mistakenly put in my partners dob and I wrote to live chat explaining this and that it was no problem in changing the dob. I have bank statements and a passport. Who else could I be?? Disgusting behavior and I will never recommend this company!! Deserves 0 stars!

Reply

well ive not even heard of them until this week after a friend recommended and said they have a £10 welcome if i top up £20 deposit.

I signed up and less then 30 seconds, when trying to make a deposit, im typing my card number and BAM, my account is banned!

got an email saying im only allowed one account even though i l have just this second signed up for the first time in my life.

ive sent email to support as the live chat wouldnt work even though i clicked the link on the email. so ive now missed on the 2 events i was going to bet on because they have suspended my new account.

Reply

Enjoying using the site.Withdrawal time is excellent.Communication has been first class.Could do with some extras markets on football and horse racing etc.But all in all its a good site.

Reply

I call them manipulated matches, but I will love to disclose this little secret so I can help some life, am already a retired office so most times am always at home . My younger brother is a full time gambler when it comes to betting and he makes a huge amount of money from that, after making more research on how he do get his fixed odd and make real money I noticed he do get them on a payment after winning from a guy he met on Instagram by name EDDYMOREM ,according to him he said the guy is like an angel in his life, that is to say he is hundred percent trusted and assured,I wish you guys ultilize this little secret

Reply

Absolute shocking robbery, I have had a lot of money withheld with casinos but out of all of them the sheer greedyness here has really irritated me even though the value is not much at all in this case.

Had a treble last night, it came in apart from a tennis match which was still live and my selection went from 12/5 to clear favorioute so I went to sleep.

Woke up today, checked the match and it was cancelled at 1 set each and 4 games each.

Point blank refusal to pay out and they just quote their terms and condition (which do not state a match WONT be voided beyond a first set) Not a f%&@ given about the customer.

I’ve actually put around £1200 in betting with SBK and never done a withdrawal. When a company is this greedy that they won’t void and payout a £40 bet.. that’s a very bad sign.

Very very bad inplay odds as appose to others. impossible to put a bet on because it always freezes (unless the odds start going against you meanwhile or a goal is scored, in which case they will happily take your bet)

Just steer clear, these guys are honestly crooks, I have emailed them explaining the above and that I wish to close my account and they have now permenantly closed it as requested, stating that the decision made as per their T&C’s is final

Can’t stress enough how much of a trap this is to push further odds in their favour.

Reply

I'm not sure what the bad reviews are about? You just need to make sure you see what can be staked below on less popular markets. I've joined Smarkets and it's brilliant. You get paid out straight away, faster than other bookies. I've had accounts with all the big dogs and smarkets is my favourite so far. Best odds by far. They send regular emails and are very professional. Bit clunky for doing acccumaltors but I really like the platform and design. Full marks from me. Nice one Smarkets! Craig

Reply

Avoid them at all costs! Someone used my debit card to bet with this company, taking 190.00 from my account. Contacted Smarkets, and they couldn't do anything. Their response was poor, saying just report it to the police, and even asked me for the last 4 digits of my stolen debit card that I refused to do. Appalling service and company! They deserve zero stars!!

Reply

Better odds than bookmakers, good customer service and fast settlement. Use them and put the bookies out of business.

Reply

One thing I know about gambling is following the right part and for sure you will make your daily winnings. At first I thought fixed match is all about scam and don’t exist , till i met a friend who introduced me to a good analyst When it comes to sports, from the very first day I won with him till now I have recorded over times 10 of my formal assets for the past few months.. I found him on Instagram by the name EDDYMOREM I hope he still answers this name, because now I talk with him only on WhatsApp , all he wants is your sincerity and for sure you gonna win a lot with him .

Reply

I use Smarkets, Matchbook, Betfair and Betdaq and Smarkets is definitely my favourite. Website is the easiest to use and isn't dated like some others. I can't vouch for them on the customer service side of things however as I haven't had to speak to them yet (probably a good sign)

Reply

So pleased with this exchange. Easy to use… And reliable.. Unlike MATCHBOOK who to be honest I think are a bunch of crooks who should have their licence taken away from them.. Which they did for a while last year. So have moved all my business over to SMARKETS and a no other.. Not too difficult to work out 🙂 Well done SMARKETS. Keep up the great work. Hope to see loads more MATCHBOOK traders switch to a decent exchange. To all that use MATCHBOOK; guys look at the FAKE reviews. You are in trouble if you like winning..!

Reply

Have been with Smarkets for a while. Efficient and really enjoying their services.

Reply

Been using Smarkets for around a year now. The integration into Profit Accumulator works really well which brings the commission down to 0%, never fail to get lays matched, quick payouts. Haven't had to contact support, so can't make any comment about that (hence holding back a star, just in case)

Reply

Best odds, worst service. Cash out always fails

Reply

Don’t bet with this company. You cannot win.

I have just joined. There’s not a single football game in any league let alone all
Major premiership and first leagues, that you can bet overs and unders on half time goals. The markets literally freezes or the full game. You can only manage to do 1.5 and 2.5 pre-match and your bets are completely capped.

The most return I could get was £220 off 2.5 half time goals.

In other words. This company has designed so you cannot win past £220. It’s insane. Please go to a well now bookmakers like bet365 or betfred where you won’t struggle with this.

In play goals is impossible. They freeze all markets. It’s ridiculous how this company has got a license!

I have already reported them for saying they offer markets that don’t actually exists. They need to be shut down.

The actual layout and use of the site is like the matrix. It’s just an utter joke. Please have a look before joining. Save you time and money. They won’t let you win past £220 if you are looking for goal markets like myself.

Reply

Please be very very careful if you use this exchange,
I was betting during the final frame frames of snooker match. Obviously the odds will fluctuate wildly.
I backed at 2/1 and waited until the stage of the frame at which someone found that price of interest to them as you would do for example in an in-running horse race.

My offer of £300 was taken up earlier than I expected- in fact straight away. My player went on to win and my account looked very healthy which was a great feeling as I`m a continual loser. I withdrew the money straight away to stop me losing it the same evening,

The following day I learned that my winning bet was voided and the money taken from my withdrawal.
I was told it was because of their `erroneous bets rule`. It was +/- 15 % from the `true-market` price they said. (who on earth would know this in a volatile market).
What I suspect is happening is that their own traders are using this rule to `mop up` some free bets knowing that they can reclaim the money if they lose.
I had no idea of this rule and would never have thought to reclaim my losses should the result have gone against me,
How could I possibly have any faith that I will be paid out in the future especially in low liquidity volatile markets.

So I intend to close this account once I`ve investigated them further, Please be careful before you fall into their trap.

Reply

I am surprised no-one else mentioned how horrible the site is to navigate and how messy and confusing are the bet details. The online help do seem to be a bit rude actually, but the worst thing was the owner taking a political stance which I thought was out of order so I withdrew all my money. Of the four exchanges I think smarkets is the worst.

Reply

It took more than the normal protocol for me to get my money withdrawn from them. First they kept using delay tactics with me in ensuring my money is not given to me by requesting all sort of documents. Later, they requested an exorbitant withdrawal fee which I paid reluctantly. It was when they requested for a document which I had provided earlier, I figured something might be wrong. I reported my situation to Mrs Joanne a renowned recovery specialist Joannedawn56 via email and I got my money back after a long charge-back process.

Reply

The owner told me to f..k of.f after self excluding

Reply

Poor site
Terrible customer service
Not to be trusted
Avoid this site

Reply

Money grabbers. Signed up with 0% commission. They’ve charged me 2%. Lost a lot of money from this. Raised this with them, customer services aren’t bothered at all and refuse to do anything. Appalling

Reply

Betfair better the market makers don't have the funds to allow you to place high bets.

Reply

Voided my bet as market maker made mistake???????

Reply

I used SMarkets for 4 years..great experience..even went down to their offices near tower bridge for a survey..very impressed..then after a winning streak.all of a sudden they close my account..no reason…so my advice is is you want to lose all the time by all means use Smarkets ..if you think you are reasonably good a betting don't touch them with a barge pole…i am sure they use their own software to create their own bets for winning..use the main two betfair and betdaq at least most of the time they are fair.

Reply

No customer service website is rubbish on mobile

Reply

Froze my account and took money still not recieved 2months

Reply

**DO NOT USE** Was recently a customer. Used the cash out feature and received a message saying 'cashout successful'. However the cash out was not honoured. Customer services couldnt care less because I didnt screen shot the confirmation… Because who screen shots a "cash out successful' message. I would advise you use another betting platform so that you also dont get done over in the same way I did.

Reply

Betting on the US golf last weekend they suddenly suspended my account leaving me unable to close or hedge some decent positions.My positive deposit balance is also suspended.They said refer to an email,yet none was received.
Thanks for nothing;keep my cash and goodbye!

Reply