SMARKETS Review

just a really dreadful, all round experience. please please avoid! their SOW checks are nothing short of disgusting!!!

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I joined this betting exchange over 2 years,and you if you asked what I thought I would have give it 5/5.However they asked me for a Statement of Wealth over 6 months ago,and I’m still waiting for an answer.I’ve been using other Exvhanges since without any problems.Get lost Smarkets

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THE ABSOLUTE WORST CUSTOMER SUPPORT I HAVE EVER SEEN. OVER A MONTH FOR VERIFICATION AND WAITING AROUND 5 DAYS FOR A RESPONSE AT A TIME. AVOID THIS COMPANY PLEASE AND GO TO BETCONNECT OR BETDAQ. SMARKETS ARE THE WORST EXCHANGE I HAVE EVER ENCOUNTERED. AVOID THEM PLEASE GUYS

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This company used to be decent. Fast withdrawals, good markets etc, I couldn’t fault for them for YEARS.Now however they have introduced source of wealth (SOW) checks and unlike EVERY OTHER bookmaker on the planet who only ask for bank statements and wage slips Smarkets asks for much much more and will take MONTHS to process the information.Smarkets will want 3 months bank statements from anyone you have ever transferred money too (including absolute and utter strangers you happen to have bought or sold anything second hand to inside whatever time period they want)It’s a complete breach of privacy and during the process they will treat you like a criminal who has broken the law simply by trying to gamble.I advise you to use literally any other bookmakers if you want to be treated like anything other than a criminal.Also the process will go on for months and they will suspend your account during the process.Simply avoid avoid avoid.

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i had an account with them. i lost and won. great platform. then i started to exaggarate betting i made large deposits like 10k next 20k. They asked for my bank account details to show the moneys sources. I sent. Then they said my account had closed. believe me i am regular guy with bad betting habit. my question is why smarket did not block my account when i deposited those 10ks instead waited for me to lose everything?

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THE ABSOLUTE WORST CUSTOMER SUPPORT I HAVE EVER SEEN. OVER A MONTH FOR VERIFICATION AND WAITING AROUND 5 DAYS FOR A RESPONSE AT A TIME. AVOID THIS COMPANY PLEASE AND GO TO BETCONNECT OR BETDAQ. SMARKETS ARE THE WORST EXCHANGE I HAVE EVER ENCOUNTERED

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Nice page layout, easy to navigate. However, I encountered an error on the website when placing a bet, and ended up with 3 bets instead of 1, at that moment, the user interface is a bit confusing, just be mind of that. YOU BETTER refresh the page if unsure.. the Live chat responds promptly, and it’s okay, they do a good job, but couldn’t help.

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The most useless and pathetic betting exchange on the market. They were hit with hefty fines due to their incompetence while dealing with money laundering and responsible gambling issues so what do they do now? Now they’re showing their incompetence with the exact same issues but on the opposite side! Account verification takes around a month – they request excessive amount of personal information (yearly payslips, months of bank statements and they will go through all your transactions and question them) and will take weeks to process the paperwork. After that they will have a 30 minute phone call with responsible gaming operator who will scrutinise your betting patterns and financial situation and then when you finally jump through all these excessive hoops and get your account verified and ready to use – you will get if frozen in the middle of a busy weekend trading session with lots of money and live bets on the line. Smarkets team if the definition of incompetence and can’t do anything right. Betfair, Betdaq and Matchbook are by no means perfect, but trust me – all 3 are light years ahead of Smarkets so don’t waste your time with these clowns.

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I have never known a company to have so many appalling reviews on a consistent basis. So, you would expect a reputable company to respond and try and stop the damage this is having on their business. Instead, they have not acknowledged one complaint here? This is suspicious behaviour and I have decided to cancel my account with Smarkets.

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I would say the detailed exchange site provided by Smarkets is the best i have ever seen the information supplied totally outshines Betfair-BetdaqSmarkets follow up on there clients account daily by way of personal email detailing there transactions shows that they care about the welfare of there clients

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I’ve been using Smarkets for 8 years now, putting thousands through every month without issue. Passed all KYC at signup and every year or so reconfirm source of wealth via payslips etc. All fine until this year when Smarkets decided to have a fit after I deposited £3k. Note: this is not a particularly large amount for me, my last withdraw from the platform was for £10k!Anyway; following the deposit I was asked for source of wealth (even though the source could well have just been the previous £10k withdraw) but no matter.. provided pay slip. Then they wanted 3 more months payslips. Then bank statement showing pay deposit, then 3 months bank statements, then 3 months bank statements from a different account, then 3 months bank statement from another (savings) account. Crazy stuff. I understand the need to complete SoW but it seems Smarkets have just gone insane with their requirements. I had less hassle going through security clearance! Anyway, after the demand for the 9th bank statement I decided the effort was not worth their 0% commission offer and have moved all my business over to Betfair who offer better lay odds anyway so the 2% commission averages out.Luckily I had no money in the account when Smarkets suspended it.. god help you if you do have anything in there. My advice would be with withdraw ASAP

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£15,000 locked in this platform for 5 months now. All 1000 documents sent. they are a disgrace and I’m panicking. For every 10 terrible reviews there is one fake ‘good review’ here. they are also slammed on glass door. Avoid and use another exchange.

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Constant errors, markets only priced up one side on sportsbook, dreadful liquidity, markets totally blank. Pitiful limits, ridiculously bad marginsCustomer service team are very arrogant and rude acting like it’s their money you’re taking, got tired of having to explain markets to them, most seem under trained in betting yet over qualified when it comes to attitude. The fact they don’t reply on here sums them up . They seem to think we should be grateful to bet with them

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Relative newcomer to Smarkets. I do a lot of matchbettingand only had £300 in account. Lost £90, but won £110 else where. This is when problems started. They refused my deposit of £110. Required proof of income which I sent. Week later still waiting for reply.They denied I sent it, so I sent again, then 2 weeks later Required bank statements. I complained, too intrusive but relented and did so. 2 hours later, I read these reviews and withdrew remaining monies. 2 weeks later, received sarcastic email about my complaining, and they hadn’t received my bank statements yet ???? (was sent by pdf file) So glad I withdrew cash. So avoid this joke company

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in my opinion smarkets is the best exchange there is, they asked me for payslips early and set a monthly deposit limit for me and ive never had any problems with them.

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OMG! They kept asking for all kinds of documents-Bank statements on bank statements, tax returns, and what not. And after providing them with all of it, they blocked my deposits and asked for the same documents again. NONSENSE. I just withdrew my funds and will go back to another exchange provider

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Just dreadful. Having read some of the previous reviews, perhaps I could explain why their spreads are so wide and have such tiny volume? It’s because they’ve undertaken verification checks on their biggest users and made it nigh on impossible to keep an account. They want Bank statements, Share dealing records, Tax returns, Property dealings, shoe size and proof of how much you drink everyday. (Ok I made up the last 2 but you get my drift). They have made the mistake of going WAY beyond what the Gambling Commission require…and they are now paying the price. They were quite good until this happened but I refused to comply and have withdrawn my business.

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As look now the tennis is actually 1.26 and 2.16!!. MLB Baseball currently has odds of 1.74 X 1.79 and 1.40 X 2.32. I mean come on??Darts 1.30 X 1.74. How can traders put these odds up?NBA markets disappear at midnight even though games don’t start till 12.10am. What kind of way is this to run a sports book ? I’ve never seen anything like it in my lifeIf you question CS about it they simply ask what’s wrong with the odds!!!!!?

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Not good enough SmarketsIt’s now Saturday and there’s games Sunday which aren’t priced up correctly. 1.45 and 1.79 h2h odds. When I emailed my outrage the CS just asked me what was wrong with the odds!!!!Also about 90% of the in play games don’t have any markets up to bet on themPull your finger out. It’s unacceptable

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Try and place a bet on the sportsbook on tennis and I’m offered just £20 I go to take 1.91 and then boom it drops to 1.62. What an absolute jokeI see they don’t bother replying on here. I don’t know why I bother with them

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Smarkets won’t allow me to withdraw my winnings to my new card because my old bank card I used years ago and is no longer active has net deposits.They won’t address this issue or remove the old card that has been out of date for years so effectively they’re trying to hold and steal my money.

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Facilitator of fraud…STEER WELL CLEAR.Had a fraudster/hacker steal £534 out of my account via Smarkets. Absolute stone wall clear as light of day, you could honestly not get a more clear act of fraud. I contacted Smarkets, informed them a couple of hours after this had happened, hoping theyd have some integrity and sort this out.Wrong, they allowed this act of fraud to happen, they even rewarded the fraudster by not even attempting to retreive my cash. They even had the guile to accuse me of placing the bet this fraudster placed.Steer well clear, they dont care about their customers, as long as theyre getting their 2% commission they let fraudsters thrive and steal your money. They wont communicate via phone should you too be a victim, they will just communicate via email and palm you off with poor excuses and even accuse you of wrong doing…wont be getting another penny off me now.Do not leave cash in your Smarkets account, be warned.

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Awful company the service is terrible

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Go to bet place horse at Wolves. Bet unsuccessful. Market not available on this market. It’s the 5.45 at Wolves. It happened at Cheltenham race as well. I’m so tired of buggy app that keeps giving me errors. No point in complaining theyll just say to uninstall app. They just don’t seem to care a jotThey gave absolutely no offers for the festival either. Shame really cos the odds are normally really good but what point if you can never get a wager on. It’s SO frustrating

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After more than 2 years I suddenly from nowhere got an e-mail from them saying that my account is closed and that decision is final. WHAT!? I asked them about it and they say that someone at my physical address has self excluded from Smarkets. So what has that got to do with me? Since that person has self excluded and has the same physical address as me that must mean it was me that self excluded (in their logic…) Still, the person has another name of course but it doesn’t matter. Someone with the same physical address as me has self excluded and that’s why I can’t be a customer anymore at Smarkets. They don’t accept that there are 50 people living in this building with the same address. And I know for a fact that I’ve not self excluded and no one else at my address either because they don’t even know what a trade or a bet is. Even if it were someone else so what has that to do with me? It’s only a scam setup who treats a customer in this extreme way. I pleaded with them but they just insist that it’s all for their customers’ best. Yeah, right…STAY AWAY!

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Shokingly bad, I had loads of matched bets on my account, and they suspended my account with little warning, making it impossible for to access, and cash out if needed, for example: laying 2UP bets. I sent them proof of earnings of 27,000 per year, and that wasn’t enough, so had to sit and wait for all bets to settle, with no power over my account. Avoid at all costs, or prepare to be locked out of your account with live bets on.

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This company really needs to get investigated. They let you put your first deposit and place your bets. But if you want to add more funds or withdraw they will ask for so many documents. Like all you bank accounts and details about the transactions, ID, proof of income, proof of address and more. Even banks don’t do that. I am still waiting for them to send my pending withdrawals and then will shut my account. I rather pay 2% commission and have a safe and neat service.

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For about 3 years registered with Smarkets I have never had any problems the payments are fast the reactive support I do not understand so many negative opinions are they all justified?

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First experience and never again. Signed up for the “offer” of COMMFREE and transferred funds, then told the offer not applicable to me for some unknown reason. Very poor!Waiting for funds to be returned.

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Constant bugs on sportsbook. Very low limits. Markets not priced up correctly or just missing Not professional. You tell customer service and they have no interest about the betting sideAlso never had a free bet and must be on only site to have a promo section and do no promos! I know they’re a business to make money but at least give some incentives

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Just stopped me depositing for no reason, said they will send me an email when they get round to it, no time frame or reason given. Terrible customer service. Avoid at all costs.

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Terrible customer service. The chat staff have poor knowledge and they don’t care. Emails never get a reply. And yet they deal with our money

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I tried contacting the broker regarding my locked portfolio but no response. Got in contact with aptitudeclaim that got it out intact

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When I go to place bet on sports book whatever horse I bet goes down 10 ticks. Example From 2.14 to 2.04. this never goes to my advantage always down, it’s not on. When I question it I don’t get a clear answer whyAlso the stakes are terrible.. Try and get 50 on and max 24 on even money shotThey’ve added live pics but very choppy

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**AVOID** They make depositing money super easy, however, when it comes to withdrawing YOUR money, it’s virtually impossible! I’ve given up trying to withdraw the funds I have with them, so my money is now Smarkets money. What a SCAM.

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Absolutely shocking company, avoid at all costs. Deposited, then started winning and then said they couldn’t pay back to the same card and wanted another card. A shameful company.

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Beyond sickened at this company. When going through their very intrusive verification they had spotted £50 borrowed from a now deceased friend 6months ago. Nothing to do with smarkets or my bets in general yet they want the bank statement of deceased friend. They will continue to withhold my funds otherwise. sickening. Avoid

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Utterly wretched company, keep asking for more and more information regarding proof of funds to the point where it is intrusive. Avoid this company at all costs.

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I got a deposit limit of 2% (!) of my income that I provided evidence for. They are effectively limiting me for no reason at all. Wouldn’t recommend using this exchange to anyone.

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Veronica the support agent was very helpful and I would fully recommend this platform. Fully answered my queries and was quick to assist 10/10

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Very stupid company didn’t allow me to use my account with Gd I’d with pass logo haha I’m absolutely minted and they don’t want my money I lose over 2 grand a month for fun haha I’ll just lose it else where haha

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From the outset this didn’t go well. They initially accepted my deposit then immediately froze my account until I did an ID process which would have looked much more professional and credible the other way around.After a few days this was lifted I just place occasional bets on football matches and just cut and run if its winning in game. On Saturday afternoons European time the system can get laggy to the point of freezing and cashing out is impossible this has happened several times.Then I found that they would cover all games in a league EXCEPT the one I wanted, it just wasn’t there.The final straw as cited by so many is that after several months they have come looking for proof of funds / income / savings IT NEVER ENDS. The amount of sensitive data that I have sent to this clearly dodgy company is way beyond any safe measure and all they do is ask for more. I have had enough and am exercising my right to have my data erased. It is insulting, massively over intrusive and as so many others have found ENDLESS.They have frozen my account and every time I submit anything it is days before they respond and it is always the same, they want MORE data and more copies of that which they have already asked for.I am only giving 1 star because I have to.

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How can you not have any markets for the second race at Southwell??? Claimed it was my end yet all was fine for race 3, just race 2 not available before the offwhat a way to run a company – an utter shambles,

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Like everyone else, I’m having issues with removing the suspension on my account due to outstanding documents to verify my source of wealth. They asked for my October payslip to remove the suspension. I could not find it so I sent a saving account statement in the hopes that this evidence that I can afford to bet. They said they can accept my October payslip. I had to contact my employer for the payslip to send to them, and now they are asking for I acquired my savings. How much do I need to prove in order to place a bet now and then? I feel like they’re on the borderline of breaching confidentiality! I would recommend using other exchanges, such as Matchbook, as they offer similar competitive rates without the hassle of supplying an excessive amount of evidence about your wealth/income.

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I have had an absolute gutful of this firm and their incompetence. Twice today i have gone to place bets on horses only for no odds to be available and the horse goes and wins. #First time CS said there was no error, even through sent them a screenshot, second time they said they will flag it to the team but was too lateIts been like this virtually every other day one fault or another, its a shambles, how can you not have an app that works? If its not odds unavailable its error when trying to place a bet . Their stock reply is to tell you to reinstall the app which never does a thingIve been very patient but its not gotten better in months and its costing me money so back to betfair

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What a shock the site is down again, every other day there is a problemgreyhound odds on the sportsbook are outrageously bad they are not even the same as the odds in the betting shops T6 just won at 10/1 and they were going 5s!!!. also max 30 bet is dreadful

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Do not use. You can’t even withdraw your winnings to the bank account you made deposit with – you can only withdraw what you paid in in the first place.

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In all my years betting this platform and smarkets customer service has to be the worst I’ve ever came across. I cannot withdraw my money and getting zero replies.

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£5,000 Locked for over 3 months. No email reply, shut down their phone line. Seems like they are in financial trouble. Avoid and just read the number of people this is happening to.

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They ask for more evidence than a mortgage provider does and refuse to answer emails once you have provided this evidence. I have over £8k in this exchange, i’ve provided evidence as soon as they have asked for and i have not heard from them for over 2 months. I have emailed them countless times ad nothing. They have disconnected there phone number too!

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