SpaceCasino Review

Good service and excellent support on the chat

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I had a small query and I was greeted with Francis who was kind and understanding and he made sure I understood and could go back if I needed any help. Really happy to have had a great agent as I know some customer services are rather bad

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Great service

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Friendly helpful and assisted my query’s very fast

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Quick response and very helpful. Sorted out the problem in minutes, thank you

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Very helpful and resolved quickly

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I love this site i had a 2000 win off it when i first joined and stil get good wins now

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It really is a very good casino, the service is very friendly and very quick to respond, 100% recommended

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David is my drilla, homeboy, homie, green fn.

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First sports bet didn’t win and very easy to claim the £5 free bet as a result of the first one losing. Ana B was very friendly and helpful

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I chatted with Gerry who answered my enquiry very quickly and resolved it with fantastic customer service. It’s one of the reasons I enjoy Space Casino as the live chat support is always so good. 10/10 for Gerry, I’d definitely recommend Space Casino based on the service I received!

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Excellent customer service on the live chat. Fast, friendly staff and efficient service. Many thanks

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Verification Process a JokeHave been waiting nearly a week for my driving licence to be verified have sent numerous emails and numerous photos with me alongside my license and even lodged a complaint. Everything else bank cards letter was verified in hours….But with a pending withdrawal no sign of licence verification ( has to go for a further review????) Customer service can’t give you an update as it’s not there department and no phone number Word of advice verify yourself before playing otherwise they’ll have you waiting indefinitely for your winnings (Trust pilot verified me within seconds using my licence!!!!)

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Brilliant service, I missed my free spins and as a good gesture, they gave them me back, fantastic.

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I have really enjoyed playing on this site, customer service is good and quick pay outs. However, i have had a limit set on my account which I am more than happy with. But they are saying I have deposited more than I have withdrawn (not the case) meaning I currently cannot play.Live chat agent says she can see her end this is not the case and itHas been passed to the relevant team. This was 2 days ago and I’ve not heard back. Up until this point I would have given 5 stars

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Quick and easy support

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Had a question! Went onto the live chat and had a guy called Gerry! Wow what a service! He made it so easy and was on point with everything! Good casual chat also which makes it more easier as you know your talking to an actual person! This company are very lucky to have him he deserves a raise! Really good fun casino also great options of games decent pay outs and withdrawals were in minutes but genuinely star of the show was the service from Gerry! 10/10

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Verification is through the roof! Honestly, you upload documents then they want new documents whenever they feel like it or if you having a pending withdrawal…Convenient that eh?Please stay away people you have been warned.

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Great customer service. Instant reply. Very satisified custmoer 😉

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Great help very quick o. Chat And very friendly. 10/10

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Quick and efficient customer service. David was very understanding and helpful.

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Really helpful, thank you

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Great service from David.

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They accept as a proof of address just government letters! Thankfully I’ve read reviews here before I gave them my money. Be avare

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Prompt reply and problem solved in good time by customer service team.

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Great service from Ana B when I had an issue, all sorted very quickly and efficiently.

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Accused me of fraudulent activity and closed my account after one bet. WTAF?!? This is ridiculous. I recommend these crooks be avoided.

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I deposited 10 and was unable to play. I tried to withdraw it however a pop up blocked it. Spoke with customer services who tell me that 2 cards I used over 6 months ago need to be verified! I explained I no longer have these cards but the card I used to deposit is verified already!. Refused to send back my money until I send bank statements (BLACKMAIL) in which again this was done at the time I verified the most recent card! They can stick the 10 quod where the sun don’t shine. Do not touch these cowboys!! Just glad it was only 10 quid! Which I will recall from my bank anyway! amounts to nothing less than theft! Absolutely disgusting behaviour

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Great service from Ana! Quick response! Thank you!

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I would be very wary of Space Casino.I am a happy member of Bet365, Ladbrokes, Virgin Games and many other bookmakers. These bookmakers all have strict ID requirements to verify your accounts which can be frustrating but are do-able and possible.This issue is, Space Casino go beyond industry norms to require documentation which they know most people wouldn’t be able to obtain so they can keep your funds. Most websites you’d expect to send a picture of your drivers licence, possibly passport if you didn’t drive and a bank statement. Some more panickity casino’s would require a selfie with your drivers licence in hand.Space Casino, however, do not accept bank statements as proof of address. If you’re in the situation which I am in, in which your partner is the bill-payer then expect never to be able to have your Space Casino account to be verified and your funds to be kept by them.You can send Space Casino your drivers licence (front and back), pictures of your debit card and a bank statement however this is all obsolete if you don’t have any government letters, whatever they may be. Rishi Sunak tends not to write to me often. If you don’t pay the gas & electricity in your name DO NOT USE THIS CASINO BY ANY MEANS. Obviously, they reject mobile bills as utility bills.Please enjoy my £128 at your next staff do. The money is a lot to me but clearly means a lot more to yourselves. I will have to contact IBAS who will get my funds withdrawn (eventually) but it’s a long wait time.

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Ana was very quick and efficient solving my problem. Amazing customer service Ty 🙂

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Kind friendly helpful advice and a fun easy site to use

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This site is good and the games are decent as well

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Excellent support on chat to understand the welcome offer with David.

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Very good service, fast and efficient response.Highly recommended

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Brilliant service from Amanda. Was able to help me understand how to access my free bets and free spins. Very good service. Thanks

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Had to contact the support team off the back of the Sportsbook welcome offer. My email was replied to within a few hours and resolved my query entirely with detailed steps on what to do and screenshots included. All sorted now, thanks Zsanett!

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David was amazing and patient and helped me through my issues as required, im very greatful for that service

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David was really helpful when I was trying to get my free bet. He even gave me the code multiple times because the chat kept closing while I was attending to my 11week old baby.

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quick and effective responses. Felt very personalised

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Fast service

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David was exceptionally helpful & polite through the chat.

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Amanda was so nice and sorted my quirey straight away

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The one star is for the most ridiculous Responsible Gaming Dept in the UK casino industry (in my opinion of having been VIP with most major firms).They are not experienced to understand the difference between a poor addict losing £10 and a wealthy punter losing £1,000. They go purely on the amount, not the relativity to the persons financial situation.Had my deposits blocked so many times and had the same conversation with them ( with supporting evidence of finances) and yet every new conversation shows the ‘rep’ hasn’t bothered to read previous notes!I’m sure they will respond to this with stating the importance of checking punters financial well-being. Experienced punters know this – no one minds the odd reminder, but this lot, yet again block account on a Friday so basically no play over weekend.Message is, if you bet any large amounts – avoid!!

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Very helpful – friendly and fast – excellent service

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Noelia Helped me with all my problems, amazing service.

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deposited with my card and withdrew to same card my card is faster payment they required photos of my card which i supplied then got told they wanted photos of another card baring in mind i only have one card 15 hours later and still no money in my account

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l was talking to Znanett D.She helped me get the free spins that didn’t credit to me.She credited all 70 spins for me.thanks to you Znanett

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very helpful and sorted any issues right away

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I won on the sausage party slot! After the feature it came up with and internal error and customer services told me due to a misconception I won’t receive the money

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