SpaceCasino PLAYER REVIEWS(1539)
Jack
03 January 2024
Comment from uk.trustpilot.com
Helpful employee. Solved my issue quickly
Helpful employee. Solved my issue quickly
Reply
Michael Duffy
30 December 2023
Comment from uk.trustpilot.com
Excellent customer service, very helpful and pleasant.thank you Noelia
Excellent customer service, very helpful and pleasant.thank you Noelia
Reply
Beth Aldridge-scales
22 December 2023
Comment from uk.trustpilot.com
Really help and nice quick withdrawal
Really help and nice quick withdrawal
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Ben Blessed
22 December 2023
Comment from uk.trustpilot.com
Another fixed up rigged casino !I joined and deposited over £200 and didn’t win one bonus on numerous different slots I tried. I was playing for hours and hours NOT ONE BONUS?!??It’s an absolute %100 scam, didn’t win a thing above £10 if it was random I’d have won something at some point depositing through £200, no?? Scammers, thieves. Don’t fall victim and keep away from yet another bunch of thieving scum bags conning people out of their money. Digital robbery at its best. Don’t know how the f these scum bags are getting away with it. Unbelievable.
Another fixed up rigged casino !I joined and deposited over £200 and didn’t win one bonus on numerous different slots I tried. I was playing for hours and hours NOT ONE BONUS?!??It’s an absolute %100 scam, didn’t win a thing above £10 if it was random I’d have won something at some point depositing through £200, no?? Scammers, thieves. Don’t fall victim and keep away from yet another bunch of thieving scum bags conning people out of their money. Digital robbery at its best. Don’t know how the f these scum bags are getting away with it. Unbelievable.
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Kerry Adam
18 December 2023
Comment from uk.trustpilot.com
Gerry was a star 🌟 sorted my query fast and very courteous
Gerry was a star 🌟 sorted my query fast and very courteous
Reply
Gary Crossland
18 December 2023
Comment from uk.trustpilot.com
Quick response from David. No messing about. Easy and friendly to deal with.
Quick response from David. No messing about. Easy and friendly to deal with.
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Taychar Branch
18 December 2023
Comment from uk.trustpilot.com
class man, deserves promotion
class man, deserves promotion
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Ionel Cojocaru
17 December 2023
Comment from uk.trustpilot.com
Garry saws the issue and very quickly he sorted it out
Garry saws the issue and very quickly he sorted it out
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Luke
17 December 2023
Comment from uk.trustpilot.com
Francis was very helpful and responded to my queries quickly. :)
Francis was very helpful and responded to my queries quickly. 🙂
Reply
Lizzylea
14 December 2023
Comment from uk.trustpilot.com
Extremely good customer service - highly recommended - thank you Ana for your help
Extremely good customer service – highly recommended – thank you Ana for your help
Reply
Krzysztof Janik
12 December 2023
Comment from uk.trustpilot.com
Opened account. Deposites £20, won £181. When started withdrawal got email that my payment details do not match registration details and then they blocked my access and asked for documentation. I did send them but its been 24hrs and no repsonse. Don't know anything about wrong details but can't check as account blocked. Very dodgy
Opened account. Deposites £20, won £181. When started withdrawal got email that my payment details do not match registration details and then they blocked my access and asked for documentation. I did send them but its been 24hrs and no repsonse. Don’t know anything about wrong details but can’t check as account blocked. Very dodgy
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Bob
12 December 2023
Comment from uk.trustpilot.com
Friendly, efficient and clear help
Friendly, efficient and clear help
Reply
Aleksanteri enberg
09 December 2023
Comment from uk.trustpilot.com
Very very helpful
Very very helpful
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MR CHRIS
09 December 2023
Comment from uk.trustpilot.com
Quick reply to my email. Received a friendly reply to my email
Quick reply to my email. Received a friendly reply to my email
Reply
katy graham
09 December 2023
Comment from uk.trustpilot.com
Well what a breath of fresh air it is to speak to actual human customer services without a 3 hour wait, my questions were answered quickly and efficiently my Mel, she was nice and informative with her replies. Game play on the site is enjoyable, deposited £25 and withdrawing over £3k so impressed is an understatement. I've sent my documents off to be verified so can't comment on this yet but once I've been verified I will update with how long it took, but so far I'm very pleased with this site..
Well what a breath of fresh air it is to speak to actual human customer services without a 3 hour wait, my questions were answered quickly and efficiently my Mel, she was nice and informative with her replies. Game play on the site is enjoyable, deposited £25 and withdrawing over £3k so impressed is an understatement. I’ve sent my documents off to be verified so can’t comment on this yet but once I’ve been verified I will update with how long it took, but so far I’m very pleased with this site..
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Jod
08 December 2023
Comment from uk.trustpilot.com
Worsted gaming site ever!!Avoid Avoid Avoid!!! It let's you withdraw a little amount, but once you have done that it pulls you in, so you spend double and triple the amount you have taken out!! It doesn't even give you a good run on any of the games, it also logs you out in a middle of a game, and crashes the game!!! Save your money!!
Worsted gaming site ever!!Avoid Avoid Avoid!!! It let’s you withdraw a little amount, but once you have done that it pulls you in, so you spend double and triple the amount you have taken out!! It doesn’t even give you a good run on any of the games, it also logs you out in a middle of a game, and crashes the game!!! Save your money!!
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Thomas Esc
05 December 2023
Comment from uk.trustpilot.com
Great job from David in customer support
Great job from David in customer support
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Sam
03 December 2023
Comment from uk.trustpilot.com
Avoid this site like the plague!!! They start off good m, you wager your bonus to their requirements, then they tell you that you broke the rules from the terms & conditions. I won £1110.18 playing by the rules. They didn't reply to any of my messages via email, blocked me from accesing online chat then closed my account, so I don't know where my winnings have gone. I am going to take this further and at least attempt to get them some sort of consequence, even if I don't get my money back, if it stops other people falling for their lies, cheating, fraudulent site then il be happy. Worst ever site DO NOT USE!!!!EVER!!!customer service is crap aswell. No communication to help you with queries, you just get told to be patient. Shocking they are still allowed to carry on as a business.
Avoid this site like the plague!!! They start off good m, you wager your bonus to their requirements, then they tell you that you broke the rules from the terms & conditions. I won £1110.18 playing by the rules. They didn’t reply to any of my messages via email, blocked me from accesing online chat then closed my account, so I don’t know where my winnings have gone. I am going to take this further and at least attempt to get them some sort of consequence, even if I don’t get my money back, if it stops other people falling for their lies, cheating, fraudulent site then il be happy. Worst ever site DO NOT USE!!!!EVER!!!customer service is crap aswell. No communication to help you with queries, you just get told to be patient. Shocking they are still allowed to carry on as a business.
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MR RICHARD SHAW
02 December 2023
Comment from uk.trustpilot.com
Absolutely avoid Space Casino.I used them for a while, then, having won a significant amount of money, they requested proof of address, ID etc, which I duly supplied.Having successfully uploaded all the documents, they have closed my account for no reason and kept my winnings.I'm in the process of reporting them to the gambling commission and Action Fraud for theft.Whilst I'll recover the stolen money, I want to warn fellow gamblers of my plight and implore you to avoid this site.I strongly suspect the 3-4 star ratings are false.
Absolutely avoid Space Casino.I used them for a while, then, having won a significant amount of money, they requested proof of address, ID etc, which I duly supplied.Having successfully uploaded all the documents, they have closed my account for no reason and kept my winnings.I’m in the process of reporting them to the gambling commission and Action Fraud for theft.Whilst I’ll recover the stolen money, I want to warn fellow gamblers of my plight and implore you to avoid this site.I strongly suspect the 3-4 star ratings are false.
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Jay
01 December 2023
Comment from uk.trustpilot.com
After what was an ok start, this casino has swiftly become the worst I have ever dealt with, In simply trying to withdraw £500 we have exchanged 16 emails as they keep asking me for more and more information under the guise of "REGULATORY" and DUE DILIGENCE matters. I know this is all horse s**t because no other gaming company has needed such granular detail on everything ever before. Because the law DOESNT in fact require them to have as much info as they say they need.As a result I have instructed solicitors, have contacted the owner of this casino directly on Linkedin and have contacted the ICO to take out a subject access request against them.They are very clearly holding customers withdrawals as long as possible so as to accrue the interest for themselves.AVOID LIKE THE PLAGUE. I believe them to be acting like criminals
After what was an ok start, this casino has swiftly become the worst I have ever dealt with, In simply trying to withdraw £500 we have exchanged 16 emails as they keep asking me for more and more information under the guise of “REGULATORY” and DUE DILIGENCE matters. I know this is all horse s**t because no other gaming company has needed such granular detail on everything ever before. Because the law DOESNT in fact require them to have as much info as they say they need.As a result I have instructed solicitors, have contacted the owner of this casino directly on Linkedin and have contacted the ICO to take out a subject access request against them.They are very clearly holding customers withdrawals as long as possible so as to accrue the interest for themselves.AVOID LIKE THE PLAGUE. I believe them to be acting like criminals
Reply
Kirsty
01 December 2023
Comment from uk.trustpilot.com
Emma was the agent handling my query...Emma dealt with my account superbly. She made the whole process a great experience. Thank you so much for you're!
Emma was the agent handling my query…Emma dealt with my account superbly. She made the whole process a great experience. Thank you so much for you’re!
Reply
Seb
25 November 2023
Comment from uk.trustpilot.com
she was very helpful
she was very helpful
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Tom Herbert
24 November 2023
Comment from uk.trustpilot.com
Customer services are very helpful and reply quickly
Customer services are very helpful and reply quickly
Reply
joshua abbey
22 November 2023
Comment from uk.trustpilot.com
Zsanett D. gave me great service
Zsanett D. gave me great service
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Tracy cook
22 November 2023
Comment from uk.trustpilot.com
The agent “Amanda” was very fast in solving my query also nice to chat with a real person and not a “bot”😡
The agent “Amanda” was very fast in solving my query also nice to chat with a real person and not a “bot”😡
Reply
Gatts FairPlay
21 November 2023
Comment from uk.trustpilot.com
After trying to withdraw to a new bank and deleting my old one they wouldn't send me my money. In fact it had even disappeared from my banking history!! Even the money deposited to add my new bank account was stolen!They asked for evidence the old bank was closed and even after providing my closing statement there was radio silence!I'm not going to chase you guys around to beg for my own money back but other people beware, they WILL steal your money and erase any trace of it.
After trying to withdraw to a new bank and deleting my old one they wouldn’t send me my money. In fact it had even disappeared from my banking history!! Even the money deposited to add my new bank account was stolen!They asked for evidence the old bank was closed and even after providing my closing statement there was radio silence!I’m not going to chase you guys around to beg for my own money back but other people beware, they WILL steal your money and erase any trace of it.
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Hannah
21 November 2023
Comment from uk.trustpilot.com
Easy to get through to a real person on live chat. David was extremely helpful too
Easy to get through to a real person on live chat. David was extremely helpful too
Reply
Rachael Waddington
20 November 2023
Comment from uk.trustpilot.com
straight to the point, sorted my issue, resolved!
straight to the point, sorted my issue, resolved!
Reply
Steve Thomas
20 November 2023
Comment from uk.trustpilot.com
Noelia (the customer support agent) was extremely prompt, courteous and helpful with my account enquiry. A real credit to your website, look after her! :-)
Noelia (the customer support agent) was extremely prompt, courteous and helpful with my account enquiry. A real credit to your website, look after her! 🙂
Reply
Alex Iatsuknov
19 November 2023
Comment from uk.trustpilot.com
Helpful live chat
Helpful live chat
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Jade Hawkins
17 November 2023
Comment from uk.trustpilot.com
Really helpful!
Really helpful!
Reply
Tim
14 November 2023
Comment from uk.trustpilot.com
Really quick customer service. Francis was professional, friendly and got the job done. Many thanks.
Really quick customer service. Francis was professional, friendly and got the job done. Many thanks.
Reply
Sara Botero
14 November 2023
Comment from uk.trustpilot.com
Francis was kind, professional and helpful
Francis was kind, professional and helpful
Reply
Consumer
13 November 2023
Comment from uk.trustpilot.com
Ana has been very helpful especially as I am not very good with technology
Ana has been very helpful especially as I am not very good with technology
Reply
lindsey d
10 November 2023
Comment from uk.trustpilot.com
David was very polite and helpful
David was very polite and helpful
Reply
Lorna
10 November 2023
Comment from uk.trustpilot.com
Friendly helpful And efficient
Friendly helpful And efficient
Reply
DAVID COOK
08 November 2023
Comment from uk.trustpilot.com
Very helpful
Very helpful
Reply
Christopher Trotman
07 November 2023
Comment from uk.trustpilot.com
Helpful and very quick with responding to queries
Helpful and very quick with responding to queries
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customer
06 November 2023
Comment from uk.trustpilot.com
Gerry was really helpful in having my issue fixed in a timely manner. Very polite and empathetic.
Gerry was really helpful in having my issue fixed in a timely manner. Very polite and empathetic.
Reply
Alex O
06 November 2023
Comment from uk.trustpilot.com
Absolute legend helped me with my query - went above and beyond to help me. Made my day.
Absolute legend helped me with my query – went above and beyond to help me. Made my day.
Reply
Danielle Goodwin
06 November 2023
Comment from uk.trustpilot.com
Very helpful and sorted out the technical issues
Very helpful and sorted out the technical issues
Reply
Astrid Harris
05 November 2023
Comment from uk.trustpilot.com
Fast acting, professional, friendly and quick solved issue.
Fast acting, professional, friendly and quick solved issue.
Reply
Timothy Wood
04 November 2023
Comment from uk.trustpilot.com
Francis was really professional and helpful, and solved my query quickly
Francis was really professional and helpful, and solved my query quickly
Reply
Carol
03 November 2023
Comment from uk.trustpilot.com
Very helpful when there are issues. Solved a problem for me very quickly. Great customer service
Very helpful when there are issues. Solved a problem for me very quickly. Great customer service
Reply
Hannah Palmer
02 November 2023
Comment from uk.trustpilot.com
quick and helpful. Amazing customer service! I can’t praise Gerry enough for all the help I got!
quick and helpful. Amazing customer service! I can’t praise Gerry enough for all the help I got!
Reply
Steve Ruane
26 October 2023
Comment from uk.trustpilot.com
The online chat function is great when having issues. I have used it twice for general questions and both responded quickly. Thanks Space Casino and Mel W!
The online chat function is great when having issues. I have used it twice for general questions and both responded quickly. Thanks Space Casino and Mel W!
Reply
Mandy Wigfield
25 October 2023
Comment from uk.trustpilot.com
Mel W was a star very helpful and solved a problem quickly
Mel W was a star very helpful and solved a problem quickly
Reply
Lee
24 October 2023
Comment from uk.trustpilot.com
Gerry was a super helpful agent, really went out of his way to help when I was struggling
Gerry was a super helpful agent, really went out of his way to help when I was struggling
Reply
Sue
03 January 2024
Comment from uk.trustpilot.com
David resolved my dormancy funds issue immediately. Funds were returned straight away.
David resolved my dormancy funds issue immediately. Funds were returned straight away.