STS Bet Review

Rip off. Made a deposit and used that to bet on horse-racing. Got a bonus to use on games. Won on the horses but cannot withdraw until I wager £650. Site is really slow too. AVOID

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very slow withdrawals

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Ive never known a betting site worse than these.The assle of trying to get your funds out. I keep sending proof of id but everytime keep stoping or asking for more id. With a list of top betting site scammers in the uk this by far hits the top of the list.

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All you hear about is be gamble aware i tried to contact Ladbrokes support via chat because my spending was getting out of control i asked the support guy in my own words please shut my account permanently not to reopen that wasn’t actioned i was then offered a £5 free bet i said no he then said £10 i said no please close and then was told before i action this i will speak to my manager he then said £50 free bet . if you asked a drug addict if he wanted drugs maybe once or twice they might say no but 3 times im absolutely disgusted as the very next day i spent close to £2000 in deposits and that should never have happened if my my request was taken care of . i get that companies don’t like losing your business and want to keep you like cable tv sky virgin media or whoever but people don’t commit suicide over losing a tv package they do over gambling.

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Disgrace off a company used them for many years used to have good banter with customer service guys about Dundalk football team. They then moved customer service to Manila an the customer service went down hill although the agents were always very very nice to speak too they didn’t have knowledge in regards to sports betting they then closed my account customer service manager is married to John boyles daughter

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Like others here on Trustpilot, had an account for around 8 months but as soon as you start winning they don’t want to know you any more. Was restricted to a maximum liability of £1! so requested a withdrawal of my total balance which is when the fun starts! Was asked for proof of ID so sent them everything, even things they didn’t request, however that still wasn’t good enough. I was told a scan of my passport was blurry and unacceptable, despite having sent the same scan to various other bookmakers over the past few years who had no problems with it. Two weeks after withdrawal request still waiting for a not inconsiderable £3,800 and haven’t replied to emails I sent them. Use this company at your peril!

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I have played slots for over 20 years and I know they’re random however the slots here I’m having doubts, especially the pragmatics. You never win EVER! thousands and thousands of spins on the same slots and they never bonus, how is that possible? I play the exact same slots everywhere else and they never play like they do here. Scam site and shows you how shady online sites can be!

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Avoid this website…They don’t show live scores.. U put your money on matches with different scores ..avoid as hell!!! Worst website online

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Do not spend any money with this company all there reels are on timers absolutely a scam going on you have been warned ppl

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Would be zero stars but not possible, promotions advertised don’t exist and the general usage of the site is terrible

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Awful compony awful costumer service skills they don’t care about the costumers and the money we spend on them they take ur money no matter how much u want to deposit and as soon as you win they block ur account for weeks on end and what ever you win with them you will not get for almost a month never play with these

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I can't give 5 stars because they hound you non stop when your playing , asking you stupid questions with pop ups , like you should take a break or if u play late at night more pop ups or emails asking u how your playing affects your day ? They should mind their own business, overall good games and prompt withdrawals

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STS Abuse and twist the verifactaon process to fit their own criteria benifit> ie to deliberately hold funds and disable ones account. my account was also disabled !!!

Sent them my docs and they dont accept.
Use all the excuses from, obscured to creased. REALLY !
Uploaded a pdf and they accept my docs and then their team change mind and make more crazy excuses not to verify.
Verivied to unverified !!!
SHAMBOLIC
My own government accept the uploaded docs but not these cowboys.
Keep away from this terrible bookmaker is my advice.
For sure they will fold sooner rather than later once the new uk gambling regulations happen with the shake up of the Gambling commission to happen.

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Fantastic site. Fast withdrawals and loads of games. Easy to deposit and withdraw and also to navigate around the site. Would definitely recommend

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Dreadful company. I have placed two bets. I am at an absolutely world changing £12 in profit. They then spend the next 10 days requesting an incredible amount of ID – including bank cards, oh no those aren't good enough because you didn't sign your card (laminated plastic that pens don't work on) – bank cards again. Now utility bills. Oh no we need even more utility bills. Driving License next. Now your Council tax bill please. Then I get "Your council tax bill isn't the address on your account?" (It was). You finally comply and get through the thousand hoops they put up for you, finally some relief… Nope. Now they want bank statements going back months, oh and pay slips from your work! Then next they lie again, they say you pressed a button saying you admitted being uncomfortable with the amount of gambling you do (I absolutely did not). So then you are forced to go through a conversation if you are comfortable gambling, how do you feel about your level of gambling, how much do you spend gambling etc. The site also refuses to load on mobile and many browsers. It works on desktop chrome. But then, oddly, the live chat does not.. and that only seems to work on Firefox? They are clearly designed to frustrate you into getting your money stuck in there. Absolute scum. My only regret of this review is that I cannot rate 0/5.

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This company offer bonuses but never apply them until you contact them. They look for any excuse not to pay out. I have had to take them to dispute resolution services on two occasions to force them to pay my winnings. I would not go so far as to say that these people are scammers but they sail very close to the wind. Avoid.

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Terrible rigged casino.Very low sport odds.avoid

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Lies, swindlers, cheaters, deceivers.

Place your bets, fools.

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Similar experience to those already mentioned. These thieves should be shutdown by the Gambling Commission.

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Scam Polish website with rigged casino games and low sport odds.Avoid like a plague.They should just scam inside Poland or Armenia from where they are operated.
Slots are deadspins
Blackjack is also rigged.
Avoid this fraudsters they will empty your pockets.thats their mission
Even if you win initially they will block your account.only losers can play here.
According to IBAS they should verify the account at every single sign ups not just when the players ask for an withdrawal.their license should be revoked.and the owner go straight to jail.

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Opened a new account, deposited £100 with the added casino bonus. Not a penny was put into my account even though it was taken from my bank. After a conversation via live chat, I was told I would have to verify myself first before I could access my money. I was just about to download the relevant documents and then I could not log into my account as it was disabled. Contacted sts via live chat, explained the situation and I was told my account was disabled (without explanation) "The accounts team made the decision, I didn't and I don't know why they have come to this conclusion". I was told I would receive my £100 back within 24 hours. 3 days later………..not a single penny.

Please avoid this casino at all costs.

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They want document after document and reject them pretty consistently to stop you making a withdrawal. You also don't get any if the bonuses they advertise. Absolutely awful betting site. Avoid at ALL costs.

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Terrible company made the mistake of opening a new account for horse racing deposited £50 realised sports betting didn't include racing wow who would have thought that ,the trouble I had trying to get my deposit back, well just read all the other reviews they tell a true account of what you have to go through.

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I just opened up an account with this company as I wanted to try a different casino. I deposited £100 which left my bank account instantly but the money did not appear in my Stsbet account. I then contacted them to ask for an explanation as to why my deposit was not there and was told that the payments team need to check something and they are not sure how long that will take.
I'm shocked that they will just take your deposit with no indication at all that it will not show up in your account and they do not have the decency to give you a reason for this or, even a timeframe telling me when it is likely to appear so I could be waiting a week for all I know.
I have never had this happen to me before after playing at many different casinos. It's not like they even asked for any documents from me to speed up the process.
What a terrible way to treat new customers. I will be withdrawing what I deposited instantly but I'm sure that I will have trouble doing that even though I would not have played there. They should have not even let make a deposit.
I would have been more than happy to supply all of the verification documents needed but they think that it's fine to take your money first. What a terrible way of doing things

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From a mercifully brief interaction with them it’s clear they are a shambles. Only thing they did right was verifying account fairly quickly and refunding my deposit with reasonable speed. Didn’t fill me with any confidence though and have taken steps to make sure I won’t be playing there any time soon.

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I used STS, put a bet on and my selction was winning, so decided to cash out. Despite pressing the button numerous times, it didn't work. The bet eventually won at full time. I then tried to withdraw the money, I couldn't as they had locked my account.

Avoid.

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This use to be a decent site but after taking a couple of time out's to have a break from gambling they site became unusual.
they emailed me almost constantly to ask why i had taken a break, and am i still comfortable with the site then after confirming all was okay i continued to get the same emails. a loss limit was entered on my account and an annoying pop up asking if i wanted to take a break kept coming up. then after using the site for years they requested lots of extra info from me before processing my withdrawal, supplied copies of front and back of card which caused issues, then they wanted a copy of my passport, a copy of a utility bill and a copy of my bank statement, very much over the top in my opinion

Absolute nightmare site, do yourself a favor and use one of the other more reputable sites.

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Allowed me to deposit £50 wouldn’t let me place a bet until verified. I do not have any valid photo identification usually I pass the checks on other sites without having to do so and if not the case a site would allways refund me my money. But not sts they are holding my money and refusing to give it me back even though I have showed them clearly that they are breaking guidelines set by the gambling commission and allso breaking the law by doing this they think there terms and condition are above the law apparently. I even sent them a direct link from the gambling commission site that said it was agaist the law to hold any money from a customer from deposits or winnings if they have not provided identification but it seems to make no difference to them this site needs shutting down they are crooks and break the law with no remorse. UPDATE making me got though there complaints procedure beofre o can take it further giving them 8 weeks to reply which they are clearly stretching it our for as long as possible to try and keep my money an other betting company replies in days it has been weeks and nothing

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Deposited and placed bets easily, as soon as I won a significant amount they requested all sorts, which they said was a random check, what a coincidence it was after I tried to withdraw. Sent it all through which of course takes 48hours for them to review, I sent through proof of address and I had it as

address: number street name, town.
City: City.

They then said my address didn't match as they wanted it to say

address: number street name.
City: Town, City.

This all took a while for them to acknowledge. Then after I thought that was everything, no, they wanted me to email them saying I was happy with my level of play, which again took time. Use other sites if you can, make you jump through a lot of hopes to withdrawl but of course can deposit without any issues.

I did get my withdrawl eventually. Very frustrating when companies like this try to get out of paying out yet can deposit and place bets without issues and say its a random check,,,, no random checks when deposits, just when you win and try withdraw.

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They took my money away after signed up and been told to wait for department to get back to me. Disgrace, stay away from this company!

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i JOINED THIS COMPANY ON THE 15TH OF AUGUST AND i HAD £90 BACK FROM A WAGER ON THE 15TH. OK SI I JOINED AND GAVE THEM ALL THE DETAILS THAT THEY ASKED FOR AND THEY THEN TOOK MY CASH FROM MY CARD AND I PLACED THE WAGER. TODAY i RECEIVE A MAIL FROM THEM WITH REF TO VERIFICATION???????tHEY DIDNT ASK THAT WHEN I JOINED THEM AND THEY TOOK MY MONEY SO, WHY DO THEY NEED IT NOW?? SIMPLY BECAUSE THEY DONT WANT TO PAY OUT, I DO HAVE A OPEN BET FOR THE GOLF WHICH HOPEFULLY WIL BE PLAYED TOMORROW IF MY WAGER COMES UP THEN IT WILL WIN £110.00 MEANING THAT THEY WILL THEN OWE ME £200.00. i AM NOT PREPARED TO START PUTTING PHOTOS ON THEIR WEBSITE AND DRIVING LICENCE pASSPORT ETC ETC ETC. STS STOP MESSING PEOPLE ABOUT, IF YOU DONT WANT TO PAY THEN DONT TAKE THE BETS??????SCAMMERS

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Definitely the best casino site around for me, you can tell they put a serious amount of work into every aspect of their content. Well done guys, keep it like that!

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Avoid avoid avoid and just in case you missed it avoid these con artists. They took my money with no problems but the second I tried to withdraw they wanted every little detail about me which I provided but still didn't pay out. If you don't mind throwing your money away use these con artists but otherwise totally avoid.

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absolutely useless joke company. They are setting limits even asking players. awful customer service

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UPDATE: The winnings they tried to deny and eventually put back in my account are now being withheld. They are now being reported to the Gambling Commission for attempted theft and I will be requesting that their licence is suspended until a full investigation is carried out into their theft, they try to be clever in their replies and suggested that I make an official complaint – I have complained several times in emails so I will ask the Gambling Commission to suspend their licence for eight weeks as that is the time they asked to resolve this matter. THIS IS A COMPANY THAT IS OPERATING FRAUDULENTLY AND NOBODY SHOULD BET WITH THEM AT ANY TIME UNTIL THIS THEFT IS FULLY INVESTIGATED!!!

I can concur that this site should be shut down – they tried to steal my money when I won a hand on blackjack. They only returned the money into my account a few days later when I complained. They are now refusing to return the money to my bank account. Their licence to operate in the UK should be rescinded with immediate effect.

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"Avoid" just been robbed, was told 100% match my first deposit, deposited £100 which I lost within minutes then my bonus disappeared. Keep well away from this company

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STAY AWAY!!! I've been with STS around 9 months only betting small amounts. Unfortunately never won until this week. Tried to withdraw, not unusual they ask you for ID. uploaded all required documents. No good, scanned all full documents, gas bill, tax return, bank card front and back, passport, no good, they ask you then believe it or not for a photo of you holding the passport next to your face. No good. Tried uploading more and now they have disabled my account and aren't replying to.my emails. Scammers!!! Thankfully I took a screenshot of my winning bet and transfer request. I'm just sending all information to the gambling commission. Please save yourself from this hassle and use a mors reputable company. This company are clearly thieves!!

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