SuperLenny Sports PLAYER REVIEWS(648)
customer
08 August 2020
Comment from uk.trustpilot.com
DO NOT USE. Offer welcome bonus then don’t pay it using excuse of not available for uk. Rip off. Balance withdrawn and account closed. Worst one yet. Also reported to IBAS and gaming commission.
Rois
08 August 2020
Comment from uk.trustpilot.com
Signed up to this website,my verification was easily sorted and had no issues regarding refunds/withdrawals, but they literally Rob people in their slot machines. I have never won a jackpot or bonus ever after spending hundred's of euros, there's no customer loyalty as regards free spins,bonus credit etc. Worse website ever as they clearly just Rob people if their money, you would have more luck on a scratch card, avoid at all costs!!!
Klug Lajos
07 August 2020
Comment from uk.trustpilot.com
If you new in Betclic, they will let you win a little money. But then, nothing you get! In online casino i started to spin, and loose the bet 53 times in a row! In the 54. spin i got my bet back, then again nothing 34 times. This is a scam! They not let you to win a penny in absolute disappointing way…
Rasmus G. Kristensen
03 August 2020
Comment from uk.trustpilot.com
even if you win, you will never see your money again
Kevin Moriarty
03 August 2020
Comment from uk.trustpilot.com
Have to say ive been with bethard for 6 months now for their live casino. Great withdrawal service, fastest I've found, funds in my account within minutes
Jamie Jordan Griffin
01 August 2020
Comment from uk.trustpilot.com
Denied me access to their website and when I asked why I wasn’t given a reason. Refusal to comply with GDPR laws, refusal to remove my details from their system. Watch out for these guys!!!
Joey
20 July 2020
Comment from uk.trustpilot.com
I would strongly suggest avoiding this site. I signed up and claimed the bonus deposit. It was showing in my account, but it was just showing as "initiated" and not "active". I emailed support asking to activate it for me, and literally emailed them back and forth about 8 or 9 times before they finally relented and activated it. I am sure they do this with everybody! It sounded rehearsed. Blatant scam!The reason they gave was "You had to email us before you placed any bets. Now that you've placed a bet, I can't activate your bonus." Uhh, what?It was only after I said I'll be forwarding our email to the gambling commission that they finally said they'll make an exception. I got my bonus in the end, but these guys are the shadiest bookie I've ever dealt with. Avoid!
Russell Hallett
19 July 2020
Comment from uk.trustpilot.com
DO NOT USE THIS SITE ..This site scammed me twice.I took a price on a horse at 3-1 .It won the paid me 2.7 ,just over 6-4...The next race I bet a horse at 2-1 it won at 9-2... and they paid me 2-1.I e-mailed them to complain and they just fobbed me off .I also didn't get my promised £20 sign up free bet offer either.Again tried to fob me off.Ive tried many betting sites,down the years and this is by far the worst...0 out if 10 for me..SHOCKING.
Paul
18 July 2020
Comment from uk.trustpilot.com
By the sounds of it, others have had the exact same problem as me. They terminated my account without me even placing a bet after opening an account, and like the others say, after taking my personal information. Didn't even realise that was a thing that companies do, maybe they can use it for certain advantages. When I e-mailed them they just said they can't provide any further information as to why the account has been closed. The same company own Yabo and they did the same with my account there, although that one was open for a month or so. As they haven't given a reason for the closure I presume they only want people who spend £100 upwards a day (and lose the money) otherwise it's not worth it for them. As mentioned in other comments, it could also be so they can use your personal information.
Tracey
14 July 2020
Comment from uk.trustpilot.com
Opened and verified an account placed bets won some lost some. One day suddenly limited to £1 bets.This after I had lost 20% of my total bet amount. Apparently they ban losers, now no way I can ever get that lost money back.
Henry
14 July 2020
Comment from uk.trustpilot.com
Dreadful! Tried to make a small bet today, only for it to be cancelled by them.Then I received an email telling me that restrictions had been placed on my account.I contacted them asking why, and their response was as follows:"I hope this email finds you well. My name is Rose and I am a Customer Support Team Leader here at RaceBets Please note that in accordance with previous correspondence, this was a business decision and one made at our own discretion. May we remind you of our T&Cs "8.2. We reserve the right to limit or refuse any bet made by you through your Account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible". Should there be anything else we may assist you with, do return to us by Email, Live Chat or phone and we are happy to assist. May I wish you a great rest of your day!"My response to them was a bit childish but it sums up how annoyed I am"Hi Rose,Thank you for your swift response. I am surprised that your decision is considered a business decision, as I have hardly had an opportunity to conduct any business with you. It is not for me to question your business practices but I would expect it would be in a bookmakers interest not to alienate their customers.As such, I would like to inform you of my own business decision regarding Racebets…I will take my business elsewhere. And I will not be recommending your business to any other person. I will not have a great rest of my day. You have alienated me.Worst Regards,Henry"
Sérgio Alves
11 July 2020
Comment from uk.trustpilot.com
Tried to register with them, they required a bank statement and driving license. A bit pushy but alright they're not the only bookie that requires that and I can see why they would, so I submit the documents and two days later I get an email saying they have been rejected because they don't accept the high resolution colour scanned documents and want photos instead? What the hell?Looking through the other reviews I can see I dodged a bullet anyway, I'll take my money to other more trustworthy sites.
Andrew Clowes
07 July 2020
Comment from uk.trustpilot.com
Opened account but immediately restricted because I had logged on on another device. Like millions of people I regularly use a laptop and a tablet to log in to various accounts depending on my circumstances. Contacted customer service but got no adequate response from them. Seems like they want you to sign up but the decline any offers that should be available to you. Avoid.
Ricky Tute
07 July 2020
Comment from uk.trustpilot.com
Can't Complain. Opened account - verified docs - used bonus - won - withdrew all in one day. Job done.Don't know what everyone's issue is.
Dan B
06 July 2020
Comment from uk.trustpilot.com
Tok out some money and verified my account.Recieved the money i wanted to withdraw but they closed my account afterwards and it still had a balance of around 6600 kr that i had no access to.I would not recommend mobilebet at all.
MR CHRIS SHIPP
05 July 2020
Comment from uk.trustpilot.com
Quite how this outfit were awarded a gambling license is beyond me. You’re more likely to have an audience with lord lucan than get paid by these sharks...... AVOID AVOID AVOID!!!
Bryan Brown
03 July 2020
Comment from uk.trustpilot.com
I would give it zero if I could. Made a few deposits and placed small bets on horse racing upto £5 and had a few winners one day (ironically the horses tiled on their own site) I made a few withdrawals of £10-£30. I then got an email later the same day saying that I could no longer place bets or use any of the games. Basically I have been banned for winning very small amounts of money. It’s actually funny that I have been banned for following the advice on their own site. Clearly they only want people who lose money on their site. Best stay clear of these clowns.
David jackson
30 June 2020
Comment from uk.trustpilot.com
What a strange company. Joined up. Played once. Got a weird, robotic note from them saying I was an unacceptable risk and that my account was being terminated. Makes no sense, but following the welter of criticism on this site it’s clear it’s their loss, not mine. Good riddance.
Ryan
26 June 2020
Comment from uk.trustpilot.com
Ante post- Terrible company, as previous review states, I have accumulators with settled winners but they are returning only stakes, I am waiting on a 1/1000 shot which won’t settle in time, they are stealing £1400 in the process. I have raised with gambling commission and ADR and suggest you all do the same
MrWinnerrrr
18 June 2020
Comment from uk.trustpilot.com
Very bad. Belong same company with ComeOn betting site. You gona waste a lot time listening their bull* chat comments. Always need to go there and ask your freebets they promised you and they make it some long and difficult. Just go and find another betting site, your life is much easier like that. Don't care whatever they promise you couse theres always some tricks you need to do before betting bonuses they say they give you.And don't believe them being so good and honest when they come here and comment these negative comments about their company. If they would really care their players these comments would not be here. It's like they come here to talk us while they ignore us when talking their page chat. Very low moral company!
Annie
12 June 2020
Comment from uk.trustpilot.com
BEWARE KEEP AWAY FROM GUTS i only won £250 and they closed my account saying it was a business decision. When i asked for a withdrawal they want me to send them a selfie but it doesn’t state this in their verification t&c. I have no problem sending them my driving license, utility bill and proof of payment method but no way will i demean myself to holding up a piece of paper with the date on it when i did not sign up for those terms. I stay away from casinos who ask for selfies as they are usually the ones who are reluctant to pay out winnings. They have even stolen my initial £100 deposit. BEWARE and keep away if your thinking of signing up as you will regret it.
Iain Burt
11 June 2020
Comment from uk.trustpilot.com
Stressful experience. Provided all ID documents as required. They then blocked my account and had to answer questions about my experience with gambling. They then unlocked my account and after winning a few times with Sportpesa, and made a few withdrawals and deposits, I decided to deposit some more money and play this morning. They suspended my account whilst playing an online casino game. Checked my emails and they sent me one asking for source of wealth information requiring bank Statements and wage slips. They should clearly have information on their systems that I won a large amount of money from them very recently and have clearly deposited less money than what I have actually won with them. To me they are clearly trying to make excuses and as hard as possible to not pay out my recent pending withdrawals and haven't a clue what they are doing. So the request is unnecessary. This is the second time they have blocked my account in my opinion for no reason and certainly wont be using them again. Appalling customer service and clearly dont want my custom. Complaint to Gambling Commission pending.
Biji Roos
05 June 2020
Comment from uk.trustpilot.com
Slow improvement, customer service knowledge is very minimum anout esport, they esports sucks, they took your money when match is cancelled, meanwhile other site have more fair policy when match is cancelled because of connection problem
John Luck
01 June 2020
Comment from uk.trustpilot.com
Faster card visa payment ever. Few times been under 12 hours. Process extremly quick. Verification done in like a hour or two. Customer service brillant.Games and roulette brillant. Increase my limit here will be using this site forever.
Sarvin Safabakht
22 May 2020
Comment from uk.trustpilot.com
If I could leave a 0 star I would do that .Awful customer service .They have tried to steal my money .I did sign up for offer , send all documents to verify my account , then I deposit £10 , my first bet has settled and they didn't give me a free bonus . I contacted them and they said I'm not eligible !!!!! For what ??!!! They can't say why ??!!!!What the hell is this !!!!Anyway I gave up and I wanted withdraw my money , i request it ,they send me an email we have to verify you again then we can process your withdrawal request !!!!! Avoid avoid ,they are scammers report them if this happened to you, they are awful don't even sign up with them . Rude customer service
Matt
15 May 2020
Comment from uk.trustpilot.com
I got in to horse racing this year following the Cheltenham Festival this year never previously been into gambling, with little other sport currently on I have been following the US racing. This company are advertising on a horse racing site - at the races - offering £20 in free bets if you place £10 qualifying bet at odds greater than 1/2. So I clicked the linked signed up, placed a £10 qualifying bet on quite a famous horse in a main stream event which actually lost. I thought oh well I've got a couple of free bets. These were never received. I have contacted their customer services, sent numerous emails, proved my identity, given them ample opportunity to rectify this, they never properly or directly answered my questions but I'm no longer eligible for any bonuses or promotions and they sent me some copy and pasted terms and conditions about duplicate accounts. Like other reviewers have stated earlier, I have never registered with this company before and they have not provided a specific reason why they have not honored there side of this offer. In short, I would not recommend using this site, I certainly would not bother if you are expecting any free bets and given my limited experience of online betting the worst betting company/site I've come across.
Dave
14 May 2020
Comment from uk.trustpilot.com
I have been using SportPesa fine and they were one of my favourite bookies. Then, corona virus hit and the UK (and world!) went into lock down. I am at my girlfriend's and we don't live together, but have my laptop with me. I signed into SportPesa and my account was closed due to logging in from different IP addresses.I understand that, but the decision was made without any chance of explanation from myself, my account was fully closed. This is more like a dictatorship and very sad as I thought SportPesa were ok.My advice: avoid this company, even though the world is in a pandemic, there was no understanding or flexibility. Disgraceful from them, use other bookies who are much more understanding!
07dani
14 May 2020
Comment from uk.trustpilot.com
Really disappointing experience so far with redzonesports, I joined the site on Tuesday, however didnt deposit until today, following a short run of some successful sports bets I tried to log in, it stated 'access denied - contact support' following an hour long chat the account is apparently frozen following a 'general inspection' and the account therefore now requires reviewing before they will reactivate the account. Really frustrating having only been with them for three days and making only one deposit!They didnt/havent emailed me since locking the account to explain or request any information and i have been advised to wait up to 48 hours for a response relating to the account being reactivated. I will update my review accordingly when a resolution is reached.
Davidc
07 May 2020
Comment from uk.trustpilot.com
Been using this site for a few days now had a problem with getting payment from winnings one email to customer service and it was sorted within hours . I must commend this company for their fast response I also had another issue which was sorted within an hour . I defiantly cannot fault. Don’t know why there are so many negative reviews. Definitely 5 stars from me .
Gary
29 April 2020
Comment from uk.trustpilot.com
I joined Sportspesa in November 2019, sent all my documents and got verified before I placed a bet. I’ve won and lost and i received all winnings within 48 hours.I would recommend to all gamblers who are thinking of joining this site is to read this first.They always block your account, wanting more and more details, why get verified in the first place.They want my wage slips, bank statements of all transactions. This could be a big headache for punters who have winnings in there account, lucky for me I didn’t. The cash out is poor, no live scores on bets and the casino provider is like watching you tube on magnetic balls.I closed my account today date 28/04/20.IF YOU LIKE DRAMA then it’s a good site for you.
Patrik Čvirk
20 April 2020
Comment from uk.trustpilot.com
i made deposite, money left my bank account but never arrived on my mobilebet account. I tried to communicate with support. They said me to send them screenshot of payment with my bank details and my name. I send them screenshot of payment in my bank app. There is not my name and its impossible for me to take recquired screenshot. I quess i never see my money again.
takuma
26 March 2020
Comment from uk.trustpilot.com
I deposited 100€ and I received a 100€ bonus. Next, they limited my account and my stakes, to keep out bonus wagering requirement from being satisfied. But I managed to do it, I won and my bonus was converted into real money (1'100€). At this point, they removed 1'000€ (real money, not bonus) from my account, because I won with the bonus. Furthermore, they hide the transaction where they removed my money.
RMS
20 March 2020
Comment from uk.trustpilot.com
No winnings here, dead spins.
santhosh giri
18 March 2020
Comment from uk.trustpilot.com
This app is fake service is horrible not at help full if we ask sumthin they reply late n only bank they will run the business no back up v can't raise complaint better not to use this app and get cheat dnt use this app
Ramesh Babu
18 March 2020
Comment from uk.trustpilot.com
Fast withdrawal live chat available for 24*7 nice service since one year I'm using this app I have better experience
gary bradley
28 February 2020
Comment from uk.trustpilot.com
awful!!will not let you withdraw any money making up excuses about payment card having expired and instructing you to deposit further funds into account before balance can be released - i need to withdraw because i need the funds not because i want to bet more!avoid!!
Petros Petrou
31 January 2020
Comment from uk.trustpilot.com
They are scammers, they will not return your money, they will invent excuses like asking your passport twice, asking for bank statements, then they say they sent your money on the account XXX (they don’t write the full IBAN to have their asses covered on court), then wait 7 business days, they just don’t pay you. I am searching for people to join a class action LAWSUIT, email me at petrospetrougr1992 gmail.com
Ladyx
22 January 2020
Comment from uk.trustpilot.com
I signed up on guts.com last week. I am more of a sports gambler than casino, but I thought I would check them both out. I had no issues with the casino but the sports betting is a complete scam! I was able to place bets, no problem, but to get into my tickets, it would just scroll around and around and my tickets would not load. This past weekend I spoke to Andre, their "customer service rep" and we tried everything to get my tickets to load and nothing worked. I tried my phone, my PC and I had issues with the same on a different PC and network. I was told they would escalate it to their tech team (if that even exists). Later that day, my tickets were loading perfectly so I thought wow, it's fixed. I spent the whole day betting Saturday and no issues with my tickets loading. I was winning! I placed 2 bets later in the day, both had cashout options with the live games going and I decided to go their casino to play some slots while the games played out. One of the games I bet on was getting close, so I wanted to keep and eye on it, I tried to go back to my tickets and BAM same issue! My tickets were no longer loading! I spoke to Hayden and told him the urgency in my issue that if I can't see my tickets, I can not cashout! He replied that he would check with the "sports team" and find out what was going on. He came back and said the cashout option had been removed (at that time). He had NO CLUE how the cashout option worked and how it comes and goes with the live games. I was livid. I was not able to view my bet tickets until the next day and saw that I lost 1 game on both tickets. I have received a follow up email asking if i've tried logging on with another device or network, which if my report from 12 hours earlier was really file, they would have seen i did! I sent them the chat log. That was 4 days ago and I have not heard a word since. I followed up yesterday and they said they are waiting to hear back from their techs. TOTAL SCAM!!! I should have been given at least the money I bet, back in good faith but they have no concern whatsoever and refuse to see that this is THEIR issue and that it cost me my bet and any possible additional cashout amount. DO NOT USE THEIR SPORTS BETTING!!! I see other reports of the same issue so I am not alone and they have yet to do anything about their technical issues. Funny thing is, you can't see your tickets, but you can still place bets! BEWARE!!
kk
17 January 2020
Comment from uk.trustpilot.com
Buggy site but at least not a scam. Finally gave up on this site. It was down for at least 4 days so I decided to withdraw my funds. I didn't expect to get my money back but I did within a couple hours. Impossible to play at the sport section of the site but they seem legit after all.
Djengis
15 January 2020
Comment from uk.trustpilot.com
Not happy so far. Very buggy site. Right now it wont load at all. Tried 3 different browsers and 2 different devices. Also had the same problem earlier on a different wifi. It is impossible to place bets. The support claims that they have a high number of queries right now. No wonder if the site isnt working at all. I will be back later. Hopefully it works again. I havent tried withdrawing my funds yet. I hope it goes without any further pain. I cant play on a site as buggy as this.Edit: Mobilebet is actually down right now. It may only be temporarily but it is not the first time this happens and quite annoying. Hopefully it gets better when they are up and running again.
Sam
08 January 2020
Comment from uk.trustpilot.com
Scam company. Will let you deposit, but force you to deposit more funds via a specific method in order to withdraw.AVOID
MuggedOff
06 January 2020
Comment from uk.trustpilot.com
The absolute vermin of online gambling. Refused repeated withdrawals saying "our system is down, give us the details and we'll do it manually" only to not do it and ignore me.The scum of the earth this lot. AVOID LIKE THE PLAGUE!!!
Ensio Hassinen
31 December 2019
Comment from uk.trustpilot.com
Won not much 30e and they closed my account.. Now they wont open it different people in chat dont know shaische. They say open it but nothing happens. Money they will take but nothing else..
Teemu Saarinen
24 December 2019
Comment from uk.trustpilot.com
Buggy site and slow.Didn’t get my first deposit bonus - didn’t work (also the link they send for that didn’t work). Very bad, I don’t recommend palying on that site.
customer
22 December 2019
Comment from uk.trustpilot.com
Software bugs. Cashout auto cashes without warning of refreshed balance. Got ripped off first time and refunded. Issue still there today!Secondly, they block your account randomly. You cannot access your live bets for cash out and approval takes 48 hours minimum to verify accountIve verified 3 times!!Stay clear!!! Warning do not use site!!
Bence Ábrahám
17 December 2019
Comment from uk.trustpilot.com
I participated in the first deposit bonus promotion (100 euro plus 100 euro). Everything went well, I mean, I doubled the starting balance. Payout went very fast (within 2 days to credit card) and verification was just normal (ID, proof address, mobile number and bank card).I had overall very good experience with the site.
craigy boy
08 December 2019
Comment from uk.trustpilot.com
Software not bad but way behind.Glitchy at timesCards not very clear, sometimes get messages going through them that won't clear. Account was locked for no reason at all couldn't tell me why and couldn't even resolve the problem. In summary; mediocre software, poor customer service, not much variety, much better places to play poker
Joonas L
07 December 2019
Comment from uk.trustpilot.com
Dont ever play on this casino. They wont paid your winnings. First ive been waited 5 days and then they canceled withdrawal without reason. I asked about this in chat and they have no information about it. Scam!
Ihavea newname
07 December 2019
Comment from uk.trustpilot.com
Awful slow, glitchy website (at least it is for a Samsung Galaxy S5 on Firefox) I've signed up and banned from ALL websites bar 4 in the UK and Guts i's truly the wor st platform of them all. Truly.
joshua wright
15 August 2020
Comment from uk.trustpilot.com
the slots never pay ever you just cant win. football odds on lyon to win city they offered 6s when other sites were 11s.rubbish site
the slots never pay ever you just cant win. football odds on lyon to win city they offered 6s when other sites were 11s.rubbish site