TonyBet Review

So it's been 4 weeks i still have no winnings, sent in everything i possibly can! Nothing more i can send in but they still won't process my withdrawal, i have contacted the gambling commission and also trading standards! Disgusting from Tony bet.

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Avoid!!! disabled my account after i tried to withdraw £1000 asked me to fill out a politically exposed person (PEP) I have no idea why they need so many documents after I already gave them every possible detail you could think of it’s like there trying to steal my identity it’s been a week now and they have stopped replying to me

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Don't trust this site,very very very poor service,they will accept as much as deposit and when you win n time for them to pay out your account will be disabled and even though this people disable your account for no reason and ask for a different different documents for you to send…👎👎👎👎better do not open account on this tonybet

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Disappointed. Had a good experience for 2-3 months then issues started. Been using paysafecard to deposit and withdrawal successfully since opening account. They won’t let me withdrawal money out my account to paysafe but did still accept my deposit without issue couple times after. I’ve been told they have a issue with paysafe but that was over a month ago now with zero contact from support team. They have offered bank transfer instead but I can’t do that. So they haven’t really help and I need to complain and take things further. The withdrawal isn’t a massive amount of money but the point is they don’t want to give me it to the place I deposited it from.

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Tony bet has blocked my IP address so I can not contact them. They stole £700 on me, Stole it!

They closed my account after I provided a mountain of documents.

Do not go near these scumbags.

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Well well well, my last review was speaking highly of th
Tonybet as you can see only last week. Now they have out of no were, asked me to send them my income details, statements invoices etc.

Soon as they said this I said bye, shut my account. This is just pathetic, they just dont like winners. And people who withdraw alot. I've been a customer for 2 month or so and this has just been brought up! I went to deposit and didnt have the option no more, then live chat told me to download the KYC document stating a load of sh it.

Tonybet, this just pushes people away, we cant be bothered. Goodbye.

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Unfortunately it’s exactly the same problem for me with my account mattlennon9.

I deposited £500 on the 22nd June and withdrew £735 following a successful sports bet.
My account was disabled and I was asked to provide all bank statements, ID, payslips, proof of inheritance, copy of the front/back of my debit card, written proof of closure of my old bank accounts, statements showing payments to and from Tonybet. All have been provided.
Livechat repeat the same lie over and over with the same copy/copy message “please note the security team is currently experiencing unusually high volumes due to new restrictions from UKGC which causes delays with case investigation”.
All legitimate documents were provided.
Every 5 days or so after replying with what they’ve asked for, they reply asking for something else, and then you need to wait 5-7days for a reply where they will ask for something else from you.

I have voiced my concerns on Livechat that I believe I have been defrauded/robbed and mentioned this Trustpilot page, and the reply was “is there anything else I can help you with?”.

I have now reported this to the Police, Gambling Commission and IBAS.

This company is based in Lithuania – which says it all. The U.K. Gambling Commission licence number for this company is 039126-R-319399-009.

Unfortunately we have all been defrauded by Tonybet, I suspect the company is either going under or is about to lose it’s licence and are therefore purposely preventing all outgoing payments in the hope that we all give up.
The Livechat claims they are working 24/7 to resolve the problems, but clearly again another lie.

I have issued a complaint via their official complaints procedure, and of course there was no reply.

As you can see from their replies on Trustpilot, they copy/paste the same apology and assure us by using their livechat. Livechat will just issued the same copy/paste message as mentioned above.

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Tony bet have completed stopped replying to my emails. They disabled my account on 16 June and robbed £700 on me.

I provided bank statements, revelot statements, payslips, questionnaires and more.

They robbed me, simple as.

Gangsters. Robbers.

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I made 3 withdrawals. (the 1st of which was as far back as June 14th) I do not know why I am surprised that none of these withdrawals have been processed yet. I have literally sent them everything they could possibly ask for and I still haven't received any of my withdrawals. I even gave them my life story of why I use Neteller to gamble. I have been betting for 15 years and have never experienced anything 1% as bad as this firm. They practically want to know about every transaction you make from your bank account even why you sent your mate £50. My deposits into Tonybet are probably 2% of what I have in my savings, which they could clearly see on the many statements I have sent them. I was also asked to send my payslips twice, yes TWICE. The same payslips I sent previously a few days before, this is how "professional" they are.
I work for a betting company myself and know what they are doing is ridiculous and deliberately using delay tactics to get customers to just give up. There is no way on earth I am going to give up on getting my money. I have opened a case with resolver and if my pending withdrawals do not reach my bank account in the next few days I will be opening a case with IBAS. I am more than happy to go to court over this and sue them for time wasting as well. As they have no right to hold your money once you have sent everything they have asked for and explained everything in detail. Do NOT even think about opening an account with these lot until they get their act together and you see a significant improvement in their reviews. I sent my final set of documents this morning so in 72 hours I will know whether they have started to get their act together or if they have completely lost the plot.

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After open a account I send over a copy of my passport bill to prove my address bank card online bank statement And the they won’t me to complete a form to send off to them about how much I earn what I work as Politically Exposed Persons (PEPs) additional income Source of wealth wow just wow so all the messing about just to place a bet am going play esle were terrible terrible company wont u to jump throw hoops and before tony bet reply with Ukgc nonsense. About how they have to do it no casino in the U.K. I play at asks for your ​Politically Exposed Persons (PEPs)
for any of that I play at coral William Ladbroke mr play conquestador bet365 sky bet betfair 32red and never once been ask for I.d so juat close my account deffo sale your data ask for thing like that

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After closing my account 4 weeks ago and asking for all my personal banking( which I gave 18 months worth)I am still yet being asked for more proof of savings etc!, when I contacted customer services they would not answer my question of why I had to still send yet more proof of my personal accounts,strange they chose to suspend my account when I had over £800 in it!,joining the list of disappointed customers!!.

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Update. Recieved contact after 2 weeks.

I have already supplied payslips, bank statements and much more.

Surprise surprise they have come back asking for a load more info. After 2 weeks in limbo!

Also asked how I can afford to deposit more than my salary.

Well as a gambling site they are well aware people withdraw their winnings and redeposit it. It's not new money!!!!!!

This is the worst betting site in the world. The is a ploy to keep your winnings and earn interest on it on their account.

I hate giving them my documents but what choice do I have. They have you by the balls!

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I joined this betting company over a month ago and it's the biggest mistake I ever made I won money and they are refusing to pay out until I give them my bank details which should be against the law they have the biggest joke of online help ever got to 2 agents Jared and Alison who will tell you nothing but lies from the start and both should be sacked I asked for the email to make a formal complaint against both but email address doesn't work

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So i finally get a reply.. To be asked for more documentation! Here goes another 2 weeks waiting, i just want my winnings.. Never known anything like this.

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TonyBet company is licensed and regulated by crooks. Ugnius Šimelionis sort your 💩 out

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Used to be a great site until they stopped me from playing to send wage slip etc which I did not heard anything over a week then appears a message I have to send wage slip which I already done the place is a complete joke I’ve now closed my account and took my previous four stars away

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Exactly the same issue. They finally replied after 2 weeks and asked for another tons of extra docs. It seems that I'll be waiting next 2 weeks for final (?) response and have no clue what happens next.
Seriously I think that someone should really take this company under radar.

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I can only speak for myself, and for me my genuine thoughts on tonybet are really good.

I did have to go through the process people are mentioning but mine was sorted within 24 hours. I sent documents of everything they needed and was verified without hassle, I also reccomend using PayPal as a source of depositing. My withdrawals are always processed within 24 hours, or even within 4 to 8 hours sometimes, and with paypal being the source, its sent immediately. And I can then instantly withdraw from PayPal into my bank so i have monies very quickly.

Acejacko31, cheers tonybet 🙂

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Has anyone had their winnings yet?

I'm still waiting 2 weeks on, filled in the questionnaire and sent all documents the same day! This is absolutely redicilous i want my winnings

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Can everyone please call the Gambling Commission on 0121 230 6666 to make a complaint about Tonybet.

They will only take action if you all call them.

You can also email Oliver Dowden the Minister responsible for the Gambling Commission.

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As many of you guys I'm very dissapointed customer. It's hard to described what actually happened. Maybe I was bit naive because I deposited much more but also won very good amount of money and I feel like I was a happy winner by one day literally.
My account has been also disabled with no reasons and it seems that there is no views to get my money back.I don't know what happened there but it have to be something really serious because I used this side before and did not noticed any issues and I withdrawn my money succesfully for the very first time. The fact that gambling commision still let this site live is the biggest question ever. Hopefully we can solve all concerns if we will start to cooperate together.

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Everyone here needs to contact Ugnius Šimelionis the CEO of Tony bet.

They are absolute gangsters. I can't describe how incompetent they are.

There is no customer service, no service standards. They need to be closed immediately.

How is it legal for them to not give any sort of time frame to reactive disabled accounts. The 72 hours is simply a lie!!!!!!!

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Shocking, disbelief really!! Tried to withdraw nearly two weeks ago!! Still heard nothing despite sending numerous emails and supplying additional documentation. Wrote a review on hear last week out of pure desperation and low and behold they replied, apologising for my experience and ensuring they will deal with but currently have backlog. Still heard nothing at all despite more emails sent! At my wits end now, thanks a lot TonyBet

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They have ad all my documents including bank statements etc , ignoring emails , I’m waiting for my £1000 , they are a complete disgrace

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AVOID AVOID AVOID AVOID AVOID
These guys are cowboys ,a scam company !
DO NOT GIVE THEM YOUR MONEY !!!!!
I opened an account , gave them all the ID they wanted ,I deposited £500 of my money ,then they disable the account , sent loads of e-mails which they just blank .
The live chat is rubbish .
TONYBET GIVE ME BACK MY £500!!!!!

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In my opinion, they make it difficult for people to get their money back so they can keep it. They keep claiming in their replies that they are regulated by the UK Gambling Commission – this does not mean a lot as they keep misleading people and do not keep to their word.

Can everyone affected by this please file a complaint with the Serious Fraud Office, Action Fraud, The UK Gambling Commission, IBAS and Trading Standards. It will take you an hour.

For Action Fraud it's easier if you call them on 0300 123 2040. Mention that you've been a victim and tell them about all the other victims on Trustpilot.

Please do not let them get away with it.

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Amazing company great customer service reccommed to all my family and friends

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Cowboys. Stay away. They will not pay you out. They will make you wait for weeks and promise 72 hours. I literally don't understand how they are still allowed to operate. I encourage everyone here to go to trading standards, contact your local MP. Don't let them get away with this. Excuse after excuse.

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I would give zero stars if available. I’m in the same boat as everyone else , had account locked for extra verification it’s been 9 days now and still no response. I have used this site for 6 months . Verified everything when I opened the account . I had a small win in comparison to others £300 but still waiting . Had anyone actually been verified and got their money . ????

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Please Tony Bet can you listen to your customers and do the needful you don't treat your loyal customers like crap. Pay what you owe talking about money laundering, who laundering £150.

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So i am still no closer to getting my winnings, numerous emails sent! And the same stupid reply back saying they have delays what delays of over a week is absolutely redicilous! I am losing hope in getting my winnings, disgusting from Tony bet! Use should be a shamed one thing for sure ill never ever play this site ever again, and people need to be warned.

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I Won 20,217 and they asked me to provide documents which I did they done verification check and confirmed it was approved they paid out £2500 per day for 5 days and all of a sudden no more money came so I emailed them and asked where rest was and they now want me to let them know what time I have the toilet have my supper etc
So supplied what they asked now they said I would receive update in 72 hours 10 days later I am chasing them daily and they are ignoring my emails
I have Contacted Ibas,Gambling Commission,Trading Standards and still ignoring me

I have £8217 outstanding

AVOID THIS SITE AT ALL COSTS EVEEYONE CONTACT GAMBLING COMMISSION IMMEDIATELY AS THEY NEED TO HAVE THERE SITE SUSPENDED AS MORE AND MORE PEOPLE ARE BEING AFFECTED AS IT SOUNDS

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Same has others. This is a sham site. Closed my account as soon as i tried to withdraw and then requested for documents submitted all document its been over a week no communication from them. This is definitely some kind of scam sites needs to be reported.

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I wouldn’t normally complain about a site tbh this casino seemed great I had some wins withdrawal was quick, provided all documents requested, however now they want another bank statement which was fine sent it off received an email saying thank you you should hear from us within 72 hours, it’s now been a week and am extremely frustrated it’s not like I’ve spent a lot on the casino about 2k. But they have now closed my account won’t give me an update after 3 emails and a live chat, other then it’s being looked at, if your struggling with your workload then you should at least update your customers, a simple hi we haven’t forgotten you but nothing terrible customer service

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I suppose your buisness is worth 15 million because you continue to steal from your customers. I mean im still waiting for £400 after nearly 3 weeks. They will tell you so much rubbish such as.
It will take up to 72 hours….well obviously thats completly untrue!
Also you email you wont get a reply. N I swear the live is automated you just get told the same crap…wait 72 hours.
ROBBING, STEALING COMPANY THAT DESPERATELY NEEDS THE GAMBLING COMMISSION TO SHUT YOU DOWN!!

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I never like writing bad reviews but unfortunately I am experiencing exactly the same problems as the rest of you. Have been using the site with no issues whatsoever until now. Tried to withdraw £5000 from my winnings and told the account needed to be verified. Sent all relevant documentation and was asked to allow up to 72 hours….that was over a week ago, no money, account suspended and no one will respond to a single email. The live chat facility is the only point of contact and all you get from that is the same generic response! Not helpful at all

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Absolutely disgusted in tony bet, i won £1620 over a week ago now and on the day of my withdrawal to then be asked to fill out a questionnaire and prove my income! Baring in mind when you open an account you have to provide i d proof of address and also income, this has all been done! Then again to be asked about my income again, all wage slips sent prove of bank and apparently they have a huge back log! but looking at these reviews the last couple of days looks like something is not right, i am now going to take this to all social media's to the papers & also getting in contact with the gambling commission! AVOID THIS COMPANY SAVE YOUR MONEY THEY WON'T PAY OUT YOUR WINNINGS. THEY WILL MAKE EVERY EXCUSE UP THAT THEY NEED MORE DOCUMENTS IT'S NOW BEEN A WEEK AND STILL NOT EVEN AN EMAIL REPLY BACK NO NOTHING! ABSOLUTE FRAUDSTERS.

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Same as the rest won £1000 then decide they need proof of income sent it all in and 11 days later still no progress needs shutting down sham of a site and won’t pay out!!!

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I wouldn’t even give 1 star. I have never came across such a bad provider disable your account and send the same email over and over again take your money and don’t pay out. Please avoid 16 days I have been waiting for my account to re open to access my money and still haven’t got anywhere if people are going through the same thing we need to complain together.

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So I've had a few betting accounts in my time and let me start by saying I have no problem with providing security and documents.What concerns me is I believe there is something far more sinister going on at Tony bet other than just a "back log" or "huge demand" on document verification.i mean seriously is there just one person sat in security verification knee deep in paper work because Dave's off sick hhhmmmm.
After been told in some "rare" cases it can take longer than 72 hours but looking at other reviews over the past few weeks it seems that this isnt "rare" at all! And many people have been waiting days just like myself.72 hours has now turned in to 6 days. I always get a reply and they are very apologetic but it's always the same give us more time or we will email you as soon as we know the status of your account.im not waiting on a fortune but I do have a process pending and I do have funds in the account.
It just all seems very delayed on purpose which is a shame as I liked the sight.

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I don't have anything less than 1 in this to give. Same problem which most of the customers faced. They suspended my account after few winning without any notification. I have shared the documents which they asked but my account is still disabled. I did a withdraw before they disable my account that is also not processed for weeks now. Never trust this betting site. They says 72 hrs for reviewing documents but they never do that.
I will definitely take required legal actions but posting this review for new customers.
I will also share the legal steps to handle such situations with Tonybet.
My account is simply3

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They suspended my account after I won a bet. They will not reply to my emails or send me my money.

This has happened to a lot of people. Just look at their reviews.

If everyone takes an hour to complain to: Trading Standards, BBC Watchdog, IBAS, The Gambling Commission, Martin Lewis and Moneysavingexpert, we can stop these people in Estonia and Lithuania from doing this to other people.

They should not be allowed to operate in the UK.

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This is a shocking company, as I have read in other reviews they were happy to take my money after I supplied them with additional information and documents and now I have requested withdrawal of my winnings they have requested additional documents which I have supplied and they response was this could take up to 72 hours! It’s well over that now and I have heard nothing and received none of my money! They have disabled my account and not replying to my emails! An absolute disgrace

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Been using for around 8 months, won a few times, got paid out. All of a sudden they wanted bank statementswas which I wasnt comfortable with. So full of nonsense.

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shockingly bad experience been waiting 9 days now and they still have 1400 pounds of my money i have contacted the gambling commission and IBAS
please rectify this within 24 hours username is readle2310

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If you're searching for Tonybet reviews then its already too late, they've got you by the balls. I won't £300 or more cant remember as its been that long, and my account got disabled and their asking for documents, fair enough, sent them everything, 13 days later and my account is still disabled, I contacted them through email and all I get is it can take upto 72 hours, its been 13 days now and all they say is sorry. I would love to contact the Gamble commission but I don't know if this is a viable reason for me to contact them.

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Shocking service, gladly took my money but refusing to let me withdraw anything. Asks for documents which are then refused even though they are government. Wants pics of both sides of the card but unable to upload more than one photo. Scammers!

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I will agree with most negative reviews. First – they asking to many documents, no any other betting company asking this amount of information, even if I have same account since 2013, ( only in 2021 already three times account suspended for verification). Second – if you loosing they aloud you to put high stakes like ( £1000 up to £5000 ), but if you start winning they put limits, and aloud you play only with £10 or £50, or just suspending your account, and start asking for all types of paper work, I would say is psychologic games they playing with customers, definitely many more better betting sites around, luckily is not main betting site I using, but still sometimes getting sick of them, I would recommend to avoid Tonybet and find different company.

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