Twin Casino PLAYER REVIEWS(41)
Jason M
15 November 2024
Comment from uk.trustpilot.com
Scamming ass site... go F yourself pricks
Christian
01 November 2024
Comment from uk.trustpilot.com
Endless verification and then lied. I uploaded all the documents it asked for but then after I tried to withdrawal of course they asked for more. Which is typical tactic for these sites so that was no suprise. I would upload a document and if it was accepted I would get an email asking for another document, if it was not accepted i would get an email saying it was too blurry or whatever reason the document was denied. So security department was accepting or denying the documents almost instantly. Finally after 3 days of sending documents I get an email saying thanks we will review your documents and this process can take up to 30 days. This is BS because the documents were being reviewed as they were submitted and this was even stated by the live chat agent as she said "I am just in between you and the security department, and they reviewed the document and said it was not approved for such reasons" So the documents have already been reviewed and now they are holding my $1000 hostage for up to 30 days, which im sure will never come. Avoid the site, clearly they have no morals or standards.
Joao Mar
13 August 2024
Comment from uk.trustpilot.com
Awful experience with Casino Leon Bet.The Portuguese Team doesn’t follow KYC, AML or any kind of player protection. They let me spent almost 3000€ in hours.. and that is illegal here in Portugal, you can’t make such high deposits without being verified or KYC Being made.. its goes also against Leon Regulator AML rules. I am an addicted compulsive gambler, and fall for the addiction again with Leon. Their Instagram advertising that is also illegal is highly appealing. Stay away from Casinos from Neo Group.. Leon and Twin.You Will always loose.
Stefan Lundgren
02 August 2024
Comment from uk.trustpilot.com
Fake deposit bonus they credit bonus but you can never use it beware
mohamed shafiq jaffer
27 July 2024
Comment from uk.trustpilot.com
twin Mohamed Shafiq
YOUS Ahar
14 July 2024
Comment from uk.trustpilot.com
Worst site ever i played, just deleted this account... dont ever gamble here... trust me....🫡🤬
YOUS Ahar
10 July 2024
Comment from uk.trustpilot.com
Go F yourself NEVER PLAY HERE ItS A CMake me ScK
YOUS Ahar
09 July 2024
Comment from uk.trustpilot.com
BULZHIT SITE... DONT GAMBLE HERE LOST OVER 10k... WITH NO WINNINGSSC@M
Empa
05 July 2024
Comment from uk.trustpilot.com
This site is one of the most dishonest sites out there. They have hade mga license I closed my account for gambling problems, then they started with a Swedish gambling license they started to send advertising again then I closed the account again for gambling problems then they closed the Swedish license and open again with mga license started again praying on people with gambling problems finally got the account closed again, then they closed down the mga license started again with kahnawake licens and then I told them again I have gambling problem they said they can’t close the account for 6 m complained to the kahnawake gaming commission that they told they closed my account for ever started sending messages again after 6 m then I finally after a 2 time up with gaming commission got the account closed. They are a company that hunt for people with gambling problems and going after Swedish addicted players. So I wouldn’t recommend anyone to play on this site. And they have bypassed gambling blocks on your cards so you can deposit but they refuse to give any receipt of the transaction because the transactions is saying you have purchased things on a totally random company
Zaim Begic
29 June 2024
Comment from uk.trustpilot.com
Worst cassino i ever played...
Za Mai
01 May 2024
Comment from uk.trustpilot.com
Worst site EVER Dont play this scam site
Gareth Fitzpatrick
14 April 2024
Comment from uk.trustpilot.com
I have been trying to withdraw money from this casino but they keep giving me the runaround I've done everything they've asked but yet they still say I'm not doing it properly I've had my bank do it they still say it's not proper I don't recommend this casino to anyone they are a bunch of crooks they can take take take take your money but when it's time to pay out they'll get you around every which way they can so they don't have the payout the worst casino I've ever seen in my life because we've done everything we can myself my bankers everyone and these guys are still saying that it's not the right documents not proper verification I really don't recommend this casino to anybody
Linnéa
11 February 2024
Comment from uk.trustpilot.com
A few days ago, something changed. It is no longer possible with a bank transfer under 100 euros. Very odd. Many want to take out a lower profit. I always choose the same icon. Just bank transfer. But now it doesn't work anymore. So I can't play with you anymore. Very bad.
techno cat
30 January 2024
Comment from uk.trustpilot.com
About company - LEON and TWIN both are one company they just have 2 sites (just made themselves their competitor).Bonuses - They just offer free bonuses to collect our data when they will get enough registration immediately they will say oh free spins are not working because this promotion is closed and than they try to get deposits for their stupid bonuses LOL. Deposit - they use local agents and 40 percent of the time they do not pay your money and 50% they will make you beg for your own money only 10% chance you have to get your money immediately.Withdraw - at first they take one day to check requests, than they send it to payment department without any limits and support says it can take several days, after that they say executed payment and it can take 3 days and after 3 days due to technical error we had to decline your request. LOL Verification - they can ask many documents for instance one time they will say - only document and selfie is enough, than they will see oh this player is winning they will ask for other documents without any reason just because their security team feels to get registry of my house, I am not kidding they asked for my house registry can you imagine. Casino games - If you are playing some game and winning a lot in it they will create technical error for you and immediately your main account balance will be 0, and their support team will answer you should check your internet first and you played that amount there was no issue from their side.Delete account - Never say you have gambling problem they will never delete your account they will block your account for 6 months, you can mention other issue to delete account just not gambling issue otherwise it will be impossible to delete your account. It was my experience and suggestions, consider it if you really cares about your time and money.
David m
08 January 2024
Comment from uk.trustpilot.com
Deposits and withdrawals went thru fine until recentlyNow they are pending account verification. I have already send in ID. They are asking for a bank statement. PDF format only. The bank only generates this once per month. They will not take a screenshot showing an Interac etransfer(which is possibly the most secure payment a casino could take, no way to reverse claim fraud etc, in other words it’s bullet proof payment for them once sent) so, I am being inconvenienced by them and having my withdrawal delayed. I have played at many other sites and sceeenshots were fine if required. This is just a tactic to stall one’s withdrawal and get them to lose it while waiting.The sad part of this is that this site is owned by Leon.bet which I have had zero issues with like this. I have literally deposited thousands and thousands and withdrawn quite a few times too and there was never this issue.Based upon my experience with twin I would still away from all casinos affiliated with them. Leon.bet Oddsring.
Jennifer Beaton
12 October 2023
Comment from uk.trustpilot.com
Tw8n casino is by far the most dishonest eigged casino in the history of online gambling their slots are beyond rigged u will literally play daily and have periods of several hundred if not thousand spins without a bonus i joined this site and have since made 55 deposits of 50 dollars. Every single one of those fifty five dollars was at 0 before it ever saw 51 betting at 50 cents so i have yet to play a single spi on the positive side of my initial investment in 3 thousand dollars worth of deposits. Lol its discgusting these people will get caught and will be shut down and go to jail its a matter of time.buncha low life parasite scumbag goofs
Chad
25 September 2023
Comment from uk.trustpilot.com
This casino is the biggest scam on the planet it doesnt matter if it has a licence in malta i have video recorded 24 straight deposits of 40 dollars all hitting zero before they ever made it to 41. And thats at a fifty cent wager om slot machines that means i have not made one dollar profit in 25 seperate 40 dollar deposits my hand to god ive got it on video because im gonna be the one to sink this onlin3 crypto gambling bs any online casino that uses a no kyc policy and crypto is one hundred percent a scam crypto gambling is ancomplete joke played every day for a year on one of several site never earned enuf for a withdraw. The question is when is somebody gonna do something about these scumbags and shut it down because there is absolitely nothing honest about it their all low life peice of s*** scumbags
Chad Powell
14 September 2023
Comment from uk.trustpilot.com
The most important part to know about twin casino is that they have a sick twisted document requiring u to be a pedafile and must be willing to diddle kiddies to work there the owner himself is a convicted child molester from way back. Yes their games are rigged but the problem that is really going on is that they're bias and U MUST BE A PEDOPHILE TO WORK AT TEIN CASINO. U MUST ALSO HAVE NO SPINE AND BE A HIDEOUT RODENT GOOF. THOSE ARE THE RQUIRMENTS REQUIRED TO WORK HERE DISCGUSTING
Chad Powell
11 September 2023
Comment from uk.trustpilot.com
Hahahhaha these crypto casinos Re all a complete joke I have made 14 straight deposits of city dollars on twin. Since joining I have not seen one deposit make it to51 before it hit zero betting at between 50 cents and a dollar any website running pragmatic software and using crypto is running highly exaggerated RTP games that claim 96 I'd bet my mother's life it's closer to 50percrnt these people are hideouts and cowards their gonna get wat is coming to them they destroy lives and hide behind a computer to do so like a coward
VS
06 September 2023
Comment from uk.trustpilot.com
Stay Away !After playing for 2 months and 7 successful withdrawals , they asked me for verification when I applied for a new withdrawal.All good, I uploaded everything that was required. A day or so later I was verified and my withdrawal was released.A day later I made a new withdrawal, which was pending for 48 hours without being processed.I asked them how long does it take to process a withdrawal?Their reply was "up to 48 hours in some cases". That means maximum 48 hours.So I thought to myself maybe there is an error with my withdrawal, so I canceled it and applied for a new one.48 hours later and again was still pending. Meanwhile the customer support was reassuring me that everything is in order and not to worry that my withdrawal will be processed.72 hours later my withdrawal gets rejected due to technical issue.Nobody explained why or what happened. They ask me to apply for a new withdrawal.Now the 3rd withdrawal is pending for over 60.hours and still.not being processed.The support is non existent from them. They're keep giving me the same generic reply everytime :"Please wait / everything is under control / our team works diligently to process your withdrawal"Not 1 reply to.my actual questions.Just their predetermined replies.It's been over a week and the same funds are still on pending.I can still reverse the withdrawal, they haven't even accepted the withdrawal in their system and they blame the payment provider.Stay away peopleThey'll be good to you at the beginning , until you start winning a bit more, then they'll.make it impossible for you to make a withdrawal.
Ocsar
11 May 2023
Comment from uk.trustpilot.com
Verification for withdraw with bank statements and id card still wont work to get out money, they say send this send this i do snd they say now i have everything and after Some days they say they havent got it , DONT play they got a new site ( oddsring.com) dont play There! (FRAUD)‼️
Dimitri Grusha
05 May 2023
Comment from uk.trustpilot.com
So far so good. No issues with withdrawals and good selection of bonuses
customer
30 April 2023
Comment from uk.trustpilot.com
Scammed blocked my withdrawal 5 times. Scam scam scam don’t go near it. They will do anything to keep their money. Chats keep you going in a loop until you end up losing
Linda Hansen
09 March 2023
Comment from uk.trustpilot.com
Dont take responsible gaming serious, and twin casino doesnt follow MGA rules for sours of funds.And their VIP manager give advice How to let you think you can win. And sheer you on so you belive that you Will win big soon. ( i have proof)They dont take care of the customer they only want you to spend money
Bolag Bildare
06 March 2023
Comment from uk.trustpilot.com
Everything i read here i was scared to play but I played and won 7000 euro and thinking it will now be problem to whitdraw now But after kyc it take to day and the money was in my account So stop writing nonsens and one more thing no bonus I take just win and it was on sugar rush so yes I am happy
Sir Wilson
24 February 2023
Comment from uk.trustpilot.com
Solid place I want to say. Been playing there 2 times, both times I have made some decent amount of green. I cant say anything bad. Only thing to keep in mind is that it will take 24 hours to withdraw, for me it´s usally 12 hours. Either way, I want say that Live Chat Peter, superb 5/5 for the help, fast, good answers and nice. Blackjack is always the money maker.
julie hutton
02 February 2023
Comment from uk.trustpilot.com
i love this casino they are the best my winning where in my bank under 24 hours amazing thank twin best casino around
Anant raj
01 February 2023
Comment from uk.trustpilot.com
My twin casino account blocked by what reason i dont no.Even i have successfully submitted my verification, i have submitted id , bank statement, and also a photo holding selfie but they not appriving..#fraud casino , #Twin-Fraud-casino#ripper-casino
Ertu
22 December 2022
Comment from uk.trustpilot.com
I don't understand why people are so mad or angry at Twin. They ask for documents which they have to. You just need to send your documents and get them verified. After that, you can deposit and withdraw without a problem. I've been with them for a long time and I haven't had an issue with them. I send every document they ask for. As easy as it seems.The only problem they have is that their RTP is a bit low but it's the same at a lot of other casinos.
Per Gustafsson
27 April 2022
Comment from uk.trustpilot.com
Do not play at Twin casino if you win and make larger withdrawals, they will require documents until you get tired.Typical scam casino.Slow Withdrawal Processing One of the most common ways online casinos tend to scam players is by delaying withdrawals and asking for too many verification documents. While every online casino will ask for verification documents for KYC purposes, scammers tend to refuse the documents supplied or delay the process as long as possible until the player eventually gives up.
Bob
17 April 2022
Comment from uk.trustpilot.com
Nothing but LiesIf you are spending money at this casino. STOP immediately. You will never get any money out. They will continually ask for documents, set up phone calls to verify you, but the call or email never comes, They do this to hundreds of people and simply refuse to pay people out and blame it on validation of the account. It does not matter what you give them to validate, they always have an excuse and then ask for something else. STAY FAR AWAY THESE PEOPLE ARE CROOKS
keisuke watanabe
31 March 2022
Comment from uk.trustpilot.com
I had been playing this site for while, everything's were good enough including withdraw ( usually took 2-3days) however, one day, I deposited $100 and it didn't load it in my account but they charged my credit card. I emailed so many (10+) and I only got reply" we will investigate the problems" that same reply over 10 replys. That's absolutely not acceptable. I talk to my bank but they told me to wait till they sort it out. It's been over two months and still the same. So, if you want to play there to risk your money to deposit that's fine but I gave up my missing $100 and walk away. Very bad customer service.
Matte
11 March 2022
Comment from uk.trustpilot.com
They turn off withdraw without info, then the chat blames that there are technical problems all the time, and they have not even approved or checked any documents after 50hours.Quick withdrawals info from site = FakeNever play here if you want ur withdraws without problem all time.
Mike Taylor
19 February 2022
Comment from uk.trustpilot.com
A 5 star rating would only make sense for a 5 star casino like Twin. Being able to add any game you want to a favorites list makes the entire layout very appealing and convenient. Deposit bonuses with all the latest slots are always up for grabs here. They also offer other incentives you can't really find at other online casinos. I was sold once I started getting my withdrawals processed in under 24 hours. But what really shines here is the customer service. Any time I have questions I can hop on the chat and get help right away. I want to mention my casino manager personally. His name is Massimmo and hes been communicating with me regarding the twin VIP program. While im far from being a high roller I still wanted to inquire about getting the VIP benefits of being a player. Massimmo goes out of his way to send me e mails and wants to help me become a VIP member. Goes the extra mile to give me special attention even though im not quite there yet. I mentioned to him that I was not getting any special offers lately and he immediately credited my account with 20 dollars in bonus funds. You wont find a better place to play at and the customer service is unbeatable. Twin is top notch.
Jono
25 October 2021
Comment from uk.trustpilot.com
Deposited funds in then won over 2k ... Wouldn't let me withdraw into my bank account because it wasn't the same method I deposited. NZ banks don't allow withdrawals on Visa debit card. They could of just put the money in! It's still the same account the money comes from!!! FFS
Amy Sahota
23 March 2021
Comment from uk.trustpilot.com
Had garry help me with my concern about withdrawal. Was fast processional and showed amazing customer service and customer focus. Very good casino, nice variety of games and it is genuine
shanz b-h
05 March 2021
Comment from uk.trustpilot.com
Love this site always very helpful and fast replies when asking questions or queries on live chat and fast payouts and love the many different varieties of games there are online. Thanks Twin
Karleen
03 March 2021
Comment from uk.trustpilot.com
Hands down thee BEST/my go to online #1️⃣ (in my books) online casino... you will not be disappointed 💯 - Fastest (straight away) withdrawals - amazing/friendly prompt service via chat!- awesome games!What more could you ask for?Thank you Twins A++++⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Gary
12 December 2020
Comment from uk.trustpilot.com
Support chat this evening was beyond helpful, professional and courteous. My agent in particular took the time to check in on all things health and well-being, ahead of any casino query. It’s this type of support/person, whom makes a brand, they are the frontline and without them trust in brand is non existent. Twin most certainly have realised the importance of time and care spent on their people. There’s something extra special about their team though, every time. Kudos twin, and thank you Mia :)
Marius Will
27 April 2020
Comment from uk.trustpilot.com
Twin Casino offers many of its players constantly new promotions, fast deposits and withdrawals through a variety of payment methods. The support is available 24/7, always friendly and helpful. The range of games is very large. Whoever is looking for a trustworthy online casino will be in good hands at Twin Casino.
braxton james
28 November 2024
Comment from uk.trustpilot.com
First of foremost when you want to write something or get a response with this quota customer service all you give us artificial intelligence responses no matter what This group is so corrupt beyond reasoning now I know the responsibilities of gaming online for example are usually your sweet Swedish Crown I went over the year recently but compared to what Quinn was in the past with the withdrawal request in stealing people's money in that way not understanding that's getting rather blind actually not even illegal is it ? But it gets worse because when you do win those big bonuses I'm believing I have proof of this on a screenshot when you do when the mega bonus are like a grand bonus or whatever they do was called freeze framing and then claim that there's something went wrong don't use twin these guys are corrupt beyond you'll see exactly what I mean it'll be all happy in the beginning but you know it now that the witch rolled requests are gone you don't get nothin nothing nothing I just had no so I put in about Euro 200 in the past 2 days nothing Nothing and I'm a big winner guys that's the thing in any world I can be very simple solid have a good time but this was something I really needed to know I'm looking to I remember these guys have 23 or 4 websites of the same
First of foremost when you want to write something or get a response with this quota customer service all you give us artificial intelligence responses no matter what This group is so corrupt beyond reasoning now I know the responsibilities of gaming online for example are usually your sweet Swedish Crown I went over the year recently but compared to what Quinn was in the past with the withdrawal request in stealing people’s money in that way not understanding that’s getting rather blind actually not even illegal is it ? But it gets worse because when you do win those big bonuses I’m believing I have proof of this on a screenshot when you do when the mega bonus are like a grand bonus or whatever they do was called freeze framing and then claim that there’s something went wrong don’t use twin these guys are corrupt beyond you’ll see exactly what I mean it’ll be all happy in the beginning but you know it now that the witch rolled requests are gone you don’t get nothin nothing nothing I just had no so I put in about Euro 200 in the past 2 days nothing Nothing and I’m a big winner guys that’s the thing in any world I can be very simple solid have a good time but this was something I really needed to know I’m looking to I remember these guys have 23 or 4 websites of the same