Vernons Review

Ik snap al die negatieve reacties niet zo goed. Ik ben alweer een tijdje lid van Guts en alles was snel geregeld wat betreft verificatie.Als ik een withdrawal aanvraag dan staat het soms al binnen 45 minuten op mijn prepaid creditcard bijgeschreven. Na Unibet is Guts mijn favoriete online casino.______I don’t understand all those negative reactions. I have been a member of Guts for a while now and everything was quickly arranged for verification.When I request a withdrawal, it is sometimes credited to my prepaid credit card within 45 minutes.After Unibet, Guts is my favorite online casino.

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I want to share my horrible experience with this company. Not only their customer support is the worst I ever had a chance to deal with, but the head of the customer service and senior members of customer support are horrible human beings too. As a problematic gambler, but the adult person i have to take responsibility for my actions and it was naive to think they would ever refund some of these impulsive bets i places. Although after playing for £20 a bet i went to placing all my savings of £500 pounds a bet and lost £2500 in an evening. That, of course, did not raise any questions from their side, because I was losing my money. They did not require any identity confirmation or documents for me to lose thousands of pounds, but when I realised I lost all money for rent and food, I contacted them. What they did in reply is for you to judge.They closed my account and froze all the balance that i had there. £400 pounds that would’ve at least gave me a chance to survive till a next payday. They did not reply for two weeks at first, then told my complaint about asking to refund at least some of those out of pattern impulsive bets was not valid. The head of the customer service told my balance was already sent and will be with me soon. Then out of nowhere one week after they start sending me emails asking to verify my identity. Bank statements, proofs of address, pictures of my bank cards and so on. Every day a new email with new requirements. And that’s after two people from their head office already confirming the money is on the way. Does not matter that i already complained to them it’s my; last money to survive and I’m feeling suicidal. They only care about profit and don’t think their customer’s wellbeing or even life matters.

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I once won with SportPesa and didn’t hv trouble withdrawing my winnings. Some people claim to hv had different experiences.

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Signed up, made a deposit, got 10 pound double as promotion, won that double and withdrew winning without any problem. Although I did have to upload documents as proof of identity.

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Rubbish Company misleading customers, on welcome bonus. They see everyone as people who can not understand English.please do not try this bookie, very dangerous

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Looks like a great platform. I’d play again, but it wouldn’t be my first choice. Odds aren’t as good as other providers but it has a good casino section.Looks like things have changed as it used to be a great site.

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Betclic casino scam. Be warned. £75 On Scruffy Duck. First few spins put me to £77, then all downhill from there. Never even landed a bonus(but so many teases) because hey, how else can they manipulate people to keep spinning if they don’t pretend the game is fair? 96+% RTP? LOL. Scammers. Avoid.

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Do yourself a favour and stay away from them. you will never get your money on your winnings. no live chat, no reply on your mails.

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Same problem as others mentioned before. Redzone took my money from my account without any warning. It’s against their T&C. Support was completly ignorant. Avoid this pigs.

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Made a withdrawal, never got the funds. Customer support takes weeks to respond and keep asking for bank statement in pdf Even though my bank only gives me excel version. This was about 2 months ago. Stay away.

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scam avoid. no live chat no support no phone

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Their website is to be honest a bit old fashioned and not so easy to navigate. The in-play and live betting interface is also old-fashioned and you may not like it, but if you want a functioning and easy to use interface, then you should consider it. Their customer service hours runs 24/7 plus they have a live chat platform.

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Without warning I got a message from them saying my account has been inactive for 6months so from now on they will charge £5 a month to keep the account open. Disgusting.

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After a few months of not using vernons, I received an email titled "about your vernons account". I thought perhaps maybe I had some money left in there or they were going to entice me back to play again but no….. it said after a review of your account you will be unable to ever use vernons again.

I dont know who "vernon" is but he obviously does not like customers, I hope he enjoys bankruptcy when the site runs out of people entirely!

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other sites are easier to navigate … Overalll pretty good…

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Poor odds, but they have honoured ACCA refunds etc. TBH – that is all they are good for.

This should not be your main bookie. Get the bonus and that is about all they are good for really.

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The Thursday Night quiz,Well although some people do try an play it is the same 3 people who win every week,This week the Host was actually telling players when next question was if they never answered she would wait for her before she asked the ?s ,The Chat Moderators are the worst i have ever seen,They have their faves an dont like it when other people ask for help,Yet when one of there little friends ask it is immediately answered!!

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tried to change an address but they do not accept Water Bill online bills 'because of procedure'. Customer services kept talking over me and saying'procedure, procedure' over and over. Wouldn't put me through to the Manager-lied that he was unavailable and wouldn't offer a callback. Now saying it takes 72 hours for a Finance team to look at a proof of address (a 'procedure' that takes less than 20 seconds).
I would'nt recommend them – poor odds, poor service, no interest in delivering a good customer experience

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I spent two weeks on this website and I had an experience that I still can’t believe happened. First, I was insulted by their Live Chat. And I mean that literally. They basically called me an idiot and spent 10 minutes insulting me when I asked for help. I can only assume I caught someone on a bad day, but I don’t expect to be treated like this either way. I did finally receive a half-arsed and half-hearted apology for this, but then things got worse.

I was then forced through the verification process, which is fine as this is common. But nothing about this process was common and it was made abundantly clear that they just didn’t want to pay me.

They asked for my passport. I sent them it. Then they insisted that I take a picture of me holding my passport. I sent them that as well. They then said that they needed ANOTHER form of Photo ID, because apparently my passport isn’t proof enough. When I informed them that I don’t drive and don’t have a driver’s license, they implied that I should get a driver’s license and then send them it.

They knew I didn’t have a driver’s license because this was mentioned when they requested my passport. So I know for a fact that the only reason they asked for this, is because they knew I didn’t have one and were hoping I would give up.

I mean, seriously. This actually happened. And this is a reputable gambling company? I think not.

I also had issues with utility bills and credit card statements, all of which they asked for and all of which I sent. But nothing, no matter how exact or clear, was accepted. They told me a letter was too blurry, even though it was not. They told me not to send cropped images, even though I did not. I was waiting for an excuse of, “No, sorry, we only accept black and white images taken with a Kodak ZX2 camera made in 1992”, because that’s how ridiculous this was.

There was just no way of winning. In the end, it was very clear to me that they were just messing about and had no intention of paying me the £1,300 they owed me. I’m fairly sure that if I had applied for a driver’s license, opened a new bank account and acquired a new credit card (all things they expected me to do, even though I had given them everything they asked for) they would have started asking me for samples of my blood and DNA. And even then, I’m sure that would not have been enough, “This DNA is not good enough. We also need your fingerprints from when you were 18, as well as your first pubic hair”.

I have passed my complaint onto the gambling commission and will be doing my best to spread the word about this despicable scam of a company. Unfortunately for them, I make my money in digital advertising and will be using my time and my money to ensure all of their prospective customers avoid them like the plague that they are.

This company needs to be avoided, because if you ever win any money, then believe me, they will do their best to avoid you.

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Vernons have had 1000s of pounds from me over the years. I went through a couple of years of not winning. I was even with them when they had an awful site with software that never worked properly. I've played bingo and slots. Recently I had a few wins I was delighted. When I've had a few problems and complained I've been looked after I wrote amazing reviews for the support staff and thanked them. I got a few bonuses for my birthday and so on. Everything seemed great. Not until I won a lousy sixty quid and now they're asking for ID. After years of being a customer I resented this. To ask for a personal photo of you holding your ID is perfectly ridiculous and everyone knows with any accomplished artist you can photoshop it. (I have a post graduate in multimedia) Anyway the kind Eric who's a really good guy sorted it out for me. I understand their need for ID I get it but they were being awkward and I've been with them for years, even wrote to the CEO. He's just a person like us. Anyway good site and you can actually win on here brilliant for a virtue fusion site. Why don't their machines pay a jackpot?? You never get five the same of the higher wins ever. Surely there is something very wrong with that. However vernons you do. I've won four times on Marine Mayhem got the dolphins which is only 40 quid but it's a 20p multiplayer and they are rarer than hens teeth.
ON other sites not so much. (never)

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AVOID this website at all costs, they do NOT pay out the sign up offer matched bonus which is promised on the website, their customer service is absolutely diabolical, open the live chat & sometimes do not get a reply for up to ONE HOUR!!.. i asked for my account to be temporarily closed due to them not giving me my matched bonus, they then added a self exclusion to my account so that it can never be reopened.. completely against my will.. AVOID vernons at all costs people, have also reported them to IBAS so hoping they face some disciplinary for adding a self exclusion to my account without my permission.

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Before registering with them i have asked if they require any documents in terms of account verification they said yes, ID copy and Proof of address. I sent my document to relevant department just before depositing. And after 2-3 days i have received an email saying that they don't accept electronic version of POA. I said ok i will send the one coming to my address. I sent it straight after. 5-6 days and they will still check my documents and verify the account and then i will be able to withdraw money. Withdrawals takes 48 hours to process. Mine never processed and i have lost all my winnings during this period. They are blood suckers they will do anything to lose your money. Don't even register with them. Their live chat off most of the times responding times is very slow sometimes you wait 30 minutes to get answer. Emails not being answered either. Dont register with them…

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Played on various Casinos but not many or even any come close to vernons. The graphics are amazing and the ease of use. I love it! I would recommend it to anyone, anytime!

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