Vernons PLAYER REVIEWS(473)
Michael Downes
27 October 2020
Comment from uk.trustpilot.com
Sad that Irish tote customers were reduced to this drivel site. Shame on HRI or whoever is responsible. Why?
Carly
21 October 2020
Comment from uk.trustpilot.com
Liars with unprofessional staff.One agent told me i was eligable for a welcome offer through an affiliate Next day different agent (LUKE - MORON) Outright lied and changed his lies througout a 30 min chat, claimed the offer wasnt valid, then that it was expired, then that i didn't come through the link, then it was a random site offering a fake offer (complete lies).Have filed an official complaint and contacted the ADR.ALSO THEIR COMPLAINTS EMAIL DOESNT WORK!
Tero multisilta
07 October 2020
Comment from uk.trustpilot.com
Bad bonus now and way too big wagering. 100 euros deposit you have to wager 1600 euros :Dd And now you have to have 2 bets on one slip, thats very hard to get right. This casinos supervisors are poor and they are just stealing your money. There are so many casinos that don't have wagering at all or its max 600 euros. And yeah I didn't lose my moneys I took 700 euros out but that was just 200% luck. Go play other casinos until they change the bonus terms.
Onur Sherif
29 September 2020
Comment from uk.trustpilot.com
It seems deposits from cards transferring manually and it takes time. I read the comments below and the same problem seems for most of people. You deposit but it takes a couple of days to reach them. Didn't had a time to try the site but deposit system needs a bit work.
Paul Farrel
14 September 2020
Comment from uk.trustpilot.com
This is worst place to play . DO NOT PLAY . THEY ARE REALLY DODGIES . DO NOT ENTER HERE
Vicky Branchflower
09 September 2020
Comment from uk.trustpilot.com
I like tote for couple reasons. Single bet markets only. Tote place pot. Old school betting one thing I don't like is you can't take SP. That's a big no no when comes to online betting. Many horses drift in the bookies favours especially favs at the start.
Charlton fan
08 September 2020
Comment from uk.trustpilot.com
Avoid the rouletteZero just came out four times in a row!! Sure that's impossible
Cheryl Heans
26 August 2020
Comment from uk.trustpilot.com
I at first really enjoyed playing slots on the website. When it came time to providing my proof of identification and payment for making my deposits to the website and retrieving my winnings is where I came into many round and round jump through hoops over and over again with still zero results and still no results till this day. I provided approved identification repeatedly and also provided documentation in regards to the pre paid credit card that I made my deposits with. Also gave documentation in regards to my personal bank account that I never made any deposits to the website as per required by the website even though I never made any deposits from my personal account but asked that my withdrawel be made to my checking account from the website. I didn't understand why they would be needing bank statements from an account that I never made a deposit to the website from. I was so excited about my 700.00 winnings right before Christmas and like most other people out there obviously had made plans on how and who I would be spending my winnings on for Christmas that I was eager to send all documentation that was required in order to recieve my funds. I had done this at least a half a dozen times In all different formats and sizes and it was always rejected. Never did recieve any of my funds to date. The website locked me out of my account denying me any access to my account or funds and still to date wouldn't let me access my account or funds. I recently sent my identification documentation yet again to the website only to get an email back informing me that management has made the decision to close my account indefinitely and was advised that if I opened up yet another account that they would again imediately canceled my account and seize my funds and or any winnings I may have. And along have seized my 700.00 winnings that I originally tried to withdrawel. Are casino websites allowed to seize money that doesn't belong to them? Are they legally aloud to fraud and steal hard working single mothers and fathers money? What kind of punishment if any do they get when this sort of thing happens and who do I turn to in order to help me or is there anyone or anywhere that I can turn to in order to recieve help and have them fined or punished for their illegal actions towards myself and poor illegal business conduct? Please help.....
Cosmin Teodor
24 August 2020
Comment from uk.trustpilot.com
They will do everything in their power to not pay you out your winnings, I have been using online sites for over a decade, and guts is the one place where every withdrawal is almost impossible to make, no matter how much you deposit, when you want it back you will face every single argument and issue under the Christmas ?.I have made a withdrawal to my bank that they canceled sayng It can only be withdrawn by card, then when I do the card they said that I can only withdraw to my bank acct?The customer service reps, lie and use advanced delay tactics. No phone lines.Callbacks are not working.I strongly suggest anyone having issues with them to email the UK gambling comision and file a formal complaint against them.They should not be operating in the UK with a license.I will update on my status.
joshua wright
15 August 2020
Comment from uk.trustpilot.com
the slots never pay ever you just cant win. football odds on lyon to win city they offered 6s when other sites were 11s.rubbish site
customer
08 August 2020
Comment from uk.trustpilot.com
DO NOT USE. Offer welcome bonus then don’t pay it using excuse of not available for uk. Rip off. Balance withdrawn and account closed. Worst one yet. Also reported to IBAS and gaming commission.
Rois
08 August 2020
Comment from uk.trustpilot.com
Signed up to this website,my verification was easily sorted and had no issues regarding refunds/withdrawals, but they literally Rob people in their slot machines. I have never won a jackpot or bonus ever after spending hundred's of euros, there's no customer loyalty as regards free spins,bonus credit etc. Worse website ever as they clearly just Rob people if their money, you would have more luck on a scratch card, avoid at all costs!!!
Klug Lajos
07 August 2020
Comment from uk.trustpilot.com
If you new in Betclic, they will let you win a little money. But then, nothing you get! In online casino i started to spin, and loose the bet 53 times in a row! In the 54. spin i got my bet back, then again nothing 34 times. This is a scam! They not let you to win a penny in absolute disappointing way…
Rasmus G. Kristensen
03 August 2020
Comment from uk.trustpilot.com
even if you win, you will never see your money again
Kevin Moriarty
03 August 2020
Comment from uk.trustpilot.com
Have to say ive been with bethard for 6 months now for their live casino. Great withdrawal service, fastest I've found, funds in my account within minutes
Joey
20 July 2020
Comment from uk.trustpilot.com
I would strongly suggest avoiding this site. I signed up and claimed the bonus deposit. It was showing in my account, but it was just showing as "initiated" and not "active". I emailed support asking to activate it for me, and literally emailed them back and forth about 8 or 9 times before they finally relented and activated it. I am sure they do this with everybody! It sounded rehearsed. Blatant scam!The reason they gave was "You had to email us before you placed any bets. Now that you've placed a bet, I can't activate your bonus." Uhh, what?It was only after I said I'll be forwarding our email to the gambling commission that they finally said they'll make an exception. I got my bonus in the end, but these guys are the shadiest bookie I've ever dealt with. Avoid!
Tracey
14 July 2020
Comment from uk.trustpilot.com
Opened and verified an account placed bets won some lost some. One day suddenly limited to £1 bets.This after I had lost 20% of my total bet amount. Apparently they ban losers, now no way I can ever get that lost money back.
Sérgio Alves
11 July 2020
Comment from uk.trustpilot.com
Tried to register with them, they required a bank statement and driving license. A bit pushy but alright they're not the only bookie that requires that and I can see why they would, so I submit the documents and two days later I get an email saying they have been rejected because they don't accept the high resolution colour scanned documents and want photos instead? What the hell?Looking through the other reviews I can see I dodged a bullet anyway, I'll take my money to other more trustworthy sites.
Dan B
06 July 2020
Comment from uk.trustpilot.com
Tok out some money and verified my account.Recieved the money i wanted to withdraw but they closed my account afterwards and it still had a balance of around 6600 kr that i had no access to.I would not recommend mobilebet at all.
Ryan
26 June 2020
Comment from uk.trustpilot.com
Ante post- Terrible company, as previous review states, I have accumulators with settled winners but they are returning only stakes, I am waiting on a 1/1000 shot which won’t settle in time, they are stealing £1400 in the process. I have raised with gambling commission and ADR and suggest you all do the same
MrWinnerrrr
18 June 2020
Comment from uk.trustpilot.com
Very bad. Belong same company with ComeOn betting site. You gona waste a lot time listening their bull* chat comments. Always need to go there and ask your freebets they promised you and they make it some long and difficult. Just go and find another betting site, your life is much easier like that. Don't care whatever they promise you couse theres always some tricks you need to do before betting bonuses they say they give you.And don't believe them being so good and honest when they come here and comment these negative comments about their company. If they would really care their players these comments would not be here. It's like they come here to talk us while they ignore us when talking their page chat. Very low moral company!
Annie
12 June 2020
Comment from uk.trustpilot.com
BEWARE KEEP AWAY FROM GUTS i only won £250 and they closed my account saying it was a business decision. When i asked for a withdrawal they want me to send them a selfie but it doesn’t state this in their verification t&c. I have no problem sending them my driving license, utility bill and proof of payment method but no way will i demean myself to holding up a piece of paper with the date on it when i did not sign up for those terms. I stay away from casinos who ask for selfies as they are usually the ones who are reluctant to pay out winnings. They have even stolen my initial £100 deposit. BEWARE and keep away if your thinking of signing up as you will regret it.
Iain Burt
11 June 2020
Comment from uk.trustpilot.com
Stressful experience. Provided all ID documents as required. They then blocked my account and had to answer questions about my experience with gambling. They then unlocked my account and after winning a few times with Sportpesa, and made a few withdrawals and deposits, I decided to deposit some more money and play this morning. They suspended my account whilst playing an online casino game. Checked my emails and they sent me one asking for source of wealth information requiring bank Statements and wage slips. They should clearly have information on their systems that I won a large amount of money from them very recently and have clearly deposited less money than what I have actually won with them. To me they are clearly trying to make excuses and as hard as possible to not pay out my recent pending withdrawals and haven't a clue what they are doing. So the request is unnecessary. This is the second time they have blocked my account in my opinion for no reason and certainly wont be using them again. Appalling customer service and clearly dont want my custom. Complaint to Gambling Commission pending.
John Luck
01 June 2020
Comment from uk.trustpilot.com
Faster card visa payment ever. Few times been under 12 hours. Process extremly quick. Verification done in like a hour or two. Customer service brillant.Games and roulette brillant. Increase my limit here will be using this site forever.
Dave
14 May 2020
Comment from uk.trustpilot.com
I have been using SportPesa fine and they were one of my favourite bookies. Then, corona virus hit and the UK (and world!) went into lock down. I am at my girlfriend's and we don't live together, but have my laptop with me. I signed into SportPesa and my account was closed due to logging in from different IP addresses.I understand that, but the decision was made without any chance of explanation from myself, my account was fully closed. This is more like a dictatorship and very sad as I thought SportPesa were ok.My advice: avoid this company, even though the world is in a pandemic, there was no understanding or flexibility. Disgraceful from them, use other bookies who are much more understanding!
07dani
14 May 2020
Comment from uk.trustpilot.com
Really disappointing experience so far with redzonesports, I joined the site on Tuesday, however didnt deposit until today, following a short run of some successful sports bets I tried to log in, it stated 'access denied - contact support' following an hour long chat the account is apparently frozen following a 'general inspection' and the account therefore now requires reviewing before they will reactivate the account. Really frustrating having only been with them for three days and making only one deposit!They didnt/havent emailed me since locking the account to explain or request any information and i have been advised to wait up to 48 hours for a response relating to the account being reactivated. I will update my review accordingly when a resolution is reached.
Davidc
07 May 2020
Comment from uk.trustpilot.com
Been using this site for a few days now had a problem with getting payment from winnings one email to customer service and it was sorted within hours . I must commend this company for their fast response I also had another issue which was sorted within an hour . I defiantly cannot fault. Don’t know why there are so many negative reviews. Definitely 5 stars from me .
Gary
29 April 2020
Comment from uk.trustpilot.com
I joined Sportspesa in November 2019, sent all my documents and got verified before I placed a bet. I’ve won and lost and i received all winnings within 48 hours.I would recommend to all gamblers who are thinking of joining this site is to read this first.They always block your account, wanting more and more details, why get verified in the first place.They want my wage slips, bank statements of all transactions. This could be a big headache for punters who have winnings in there account, lucky for me I didn’t. The cash out is poor, no live scores on bets and the casino provider is like watching you tube on magnetic balls.I closed my account today date 28/04/20.IF YOU LIKE DRAMA then it’s a good site for you.
Patrik Čvirk
20 April 2020
Comment from uk.trustpilot.com
i made deposite, money left my bank account but never arrived on my mobilebet account. I tried to communicate with support. They said me to send them screenshot of payment with my bank details and my name. I send them screenshot of payment in my bank app. There is not my name and its impossible for me to take recquired screenshot. I quess i never see my money again.
RMS
20 March 2020
Comment from uk.trustpilot.com
No winnings here, dead spins.
gary bradley
28 February 2020
Comment from uk.trustpilot.com
awful!!will not let you withdraw any money making up excuses about payment card having expired and instructing you to deposit further funds into account before balance can be released - i need to withdraw because i need the funds not because i want to bet more!avoid!!
Petros Petrou
31 January 2020
Comment from uk.trustpilot.com
They are scammers, they will not return your money, they will invent excuses like asking your passport twice, asking for bank statements, then they say they sent your money on the account XXX (they don’t write the full IBAN to have their asses covered on court), then wait 7 business days, they just don’t pay you. I am searching for people to join a class action LAWSUIT, email me at petrospetrougr1992 gmail.com
Ladyx
22 January 2020
Comment from uk.trustpilot.com
I signed up on guts.com last week. I am more of a sports gambler than casino, but I thought I would check them both out. I had no issues with the casino but the sports betting is a complete scam! I was able to place bets, no problem, but to get into my tickets, it would just scroll around and around and my tickets would not load. This past weekend I spoke to Andre, their "customer service rep" and we tried everything to get my tickets to load and nothing worked. I tried my phone, my PC and I had issues with the same on a different PC and network. I was told they would escalate it to their tech team (if that even exists). Later that day, my tickets were loading perfectly so I thought wow, it's fixed. I spent the whole day betting Saturday and no issues with my tickets loading. I was winning! I placed 2 bets later in the day, both had cashout options with the live games going and I decided to go their casino to play some slots while the games played out. One of the games I bet on was getting close, so I wanted to keep and eye on it, I tried to go back to my tickets and BAM same issue! My tickets were no longer loading! I spoke to Hayden and told him the urgency in my issue that if I can't see my tickets, I can not cashout! He replied that he would check with the "sports team" and find out what was going on. He came back and said the cashout option had been removed (at that time). He had NO CLUE how the cashout option worked and how it comes and goes with the live games. I was livid. I was not able to view my bet tickets until the next day and saw that I lost 1 game on both tickets. I have received a follow up email asking if i've tried logging on with another device or network, which if my report from 12 hours earlier was really file, they would have seen i did! I sent them the chat log. That was 4 days ago and I have not heard a word since. I followed up yesterday and they said they are waiting to hear back from their techs. TOTAL SCAM!!! I should have been given at least the money I bet, back in good faith but they have no concern whatsoever and refuse to see that this is THEIR issue and that it cost me my bet and any possible additional cashout amount. DO NOT USE THEIR SPORTS BETTING!!! I see other reports of the same issue so I am not alone and they have yet to do anything about their technical issues. Funny thing is, you can't see your tickets, but you can still place bets! BEWARE!!
kk
17 January 2020
Comment from uk.trustpilot.com
Buggy site but at least not a scam. Finally gave up on this site. It was down for at least 4 days so I decided to withdraw my funds. I didn't expect to get my money back but I did within a couple hours. Impossible to play at the sport section of the site but they seem legit after all.
Djengis
15 January 2020
Comment from uk.trustpilot.com
Not happy so far. Very buggy site. Right now it wont load at all. Tried 3 different browsers and 2 different devices. Also had the same problem earlier on a different wifi. It is impossible to place bets. The support claims that they have a high number of queries right now. No wonder if the site isnt working at all. I will be back later. Hopefully it works again. I havent tried withdrawing my funds yet. I hope it goes without any further pain. I cant play on a site as buggy as this.Edit: Mobilebet is actually down right now. It may only be temporarily but it is not the first time this happens and quite annoying. Hopefully it gets better when they are up and running again.
Sam
08 January 2020
Comment from uk.trustpilot.com
Scam company. Will let you deposit, but force you to deposit more funds via a specific method in order to withdraw.AVOID
MuggedOff
06 January 2020
Comment from uk.trustpilot.com
The absolute vermin of online gambling. Refused repeated withdrawals saying "our system is down, give us the details and we'll do it manually" only to not do it and ignore me.The scum of the earth this lot. AVOID LIKE THE PLAGUE!!!
Ensio Hassinen
31 December 2019
Comment from uk.trustpilot.com
Won not much 30e and they closed my account.. Now they wont open it different people in chat dont know shaische. They say open it but nothing happens. Money they will take but nothing else..
Teemu Saarinen
24 December 2019
Comment from uk.trustpilot.com
Buggy site and slow.Didn’t get my first deposit bonus - didn’t work (also the link they send for that didn’t work). Very bad, I don’t recommend palying on that site.
customer
22 December 2019
Comment from uk.trustpilot.com
Software bugs. Cashout auto cashes without warning of refreshed balance. Got ripped off first time and refunded. Issue still there today!Secondly, they block your account randomly. You cannot access your live bets for cash out and approval takes 48 hours minimum to verify accountIve verified 3 times!!Stay clear!!! Warning do not use site!!
Bence Ábrahám
17 December 2019
Comment from uk.trustpilot.com
I participated in the first deposit bonus promotion (100 euro plus 100 euro). Everything went well, I mean, I doubled the starting balance. Payout went very fast (within 2 days to credit card) and verification was just normal (ID, proof address, mobile number and bank card).I had overall very good experience with the site.
craigy boy
08 December 2019
Comment from uk.trustpilot.com
Software not bad but way behind.Glitchy at timesCards not very clear, sometimes get messages going through them that won't clear. Account was locked for no reason at all couldn't tell me why and couldn't even resolve the problem. In summary; mediocre software, poor customer service, not much variety, much better places to play poker
Ihavea newname
07 December 2019
Comment from uk.trustpilot.com
Awful slow, glitchy website (at least it is for a Samsung Galaxy S5 on Firefox) I've signed up and banned from ALL websites bar 4 in the UK and Guts i's truly the wor st platform of them all. Truly.
Christopher
15 November 2019
Comment from uk.trustpilot.com
I'll go with a contrarian viewpoint and give 4 stars. First off I've never had any bets canceled or my account randomly frozen. I will say that my limits were lowered once I hit a bunch of winners from a decently high number to $75 USD, which is annoying. Their app is decent, their site is a bit clunky but their odds are decent and move pretty slowly. Most importantly is withdrawl... I've been only paid out via international transfer and they were EXTREMELY picky with my banking information / documentation. I had to go back a few times to get it to their specifications. But once that was done, they paid out twice and I'm currently awaiting my 3rd payout. So, I don't think they're a scambook like 1Xbet and I've personally not had any real issues so I'd cautiously recommend but only if. A) You're ok with being limited if you win B) You're not placing massive bets C) Can put up with a mediocre site D) When you do cash out, are willing to go through a painful process.
kjopt acc
01 November 2019
Comment from uk.trustpilot.com
Want to lose all ur money? GO TO THIS SITE!! INcredible bad RTP, horrible customer service and lojalty program. DONT GO HERE!!!
Rafal
01 November 2019
Comment from uk.trustpilot.com
They cancelled my bets
Simon
24 October 2019
Comment from uk.trustpilot.com
Did write a simple review 6 days ago (se below) regarding a withdrawal I have not received. I did win NOK1500 and made a withdrawal 29th of September. I have still not received any funds, despite providing my bank statement several times. Customer service chat is just rubbish and gives me the same answer every time "we are still looking into it". Never using Mobilebet again.
Ivan
11 October 2019
Comment from uk.trustpilot.com
Okay site, okay software. Sometimes the table has already started but mine is still loading. Lose 1 1.5 BB before getting seated and loaded in.Withdrawals compared to other sites take too long imo (already verified) to a ewallet(much better?).To be verified it mmmmalso took them some time (1weekish).This site needs to step up to the industry standard in regards to a few things but 3 stars for the action available. Still have yet to receive a withdrawal or any confirmation. I'd recommend a few other sites before this one after my initial times playing here.
clive phillips
05 October 2019
Comment from uk.trustpilot.com
First they insist that all deposits are wagered so if you deposit £20 but only use £10; tough! They charge to withdraw your own cash. 50% of the online help agents haven't a clue about their t&cs and you get a different ruling each time! Avoid, avoid, avoid! Another bookie with no respect for the punters if I could give a minus rating I would. Time Trust pilot offered that option
Robert Sillery
06 November 2020
Comment from uk.trustpilot.com
From a dreadful start, where the site wouldn't accept bets and the staff seemed clueless, they appear to have progressed somewhat. A major irritant remains the location pop-up stating that if I am outside the UK, functionality will be blocked. Of course I'm outside the UK. I'm in the Republic of Ireland. Time to get your act together.
From a dreadful start, where the site wouldn’t accept bets and the staff seemed clueless, they appear to have progressed somewhat. A major irritant remains the location pop-up stating that if I am outside the UK, functionality will be blocked. Of course I’m outside the UK. I’m in the Republic of Ireland. Time to get your act together.