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Vickers PLAYER REVIEWS (50)
Harsh
19 November 2024
Comment from uk.trustpilot.com
Worst bookmaker everIt’s been 10 days since i requested my withdrawal of 97£ and it’s still showing me pendingNo agent talks on live chatIt’s been 3 days i have sent then the mail and i have not received any update from themAnd the websites just auto logs you out so you need to do the whole process again
Worst bookmaker everIt’s been 10 days since i requested my withdrawal of 97£ and it’s still showing me pendingNo agent talks on live chatIt’s been 3 days i have sent then the mail and i have not received any update from themAnd the websites just auto logs you out so you need to do the whole process again
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trina thomson
18 November 2024
Comment from uk.trustpilot.com
I shut my account and they have kept my 88 pounds ignoring emails and ignoring trust pilot sent 2 reviews over the past 2 weeks
I shut my account and they have kept my 88 pounds ignoring emails and ignoring trust pilot sent 2 reviews over the past 2 weeks
Reply
Christine Douglas
20 November 2024
Comment from uk.trustpilot.com
Read the reviewe below because it is indicative of my experience. However, I got a resolution to this within minutes by using Resolva that I found out about through the Gambling commissions website.If you are struggling to contact them use Resolva. Money is in my bank with an hour of listing my case on their.Sent email, they lost my withdrawal, send bank statement for bank transfer. Did this twice, various emails.The care at vickers.bet email address no longer accepts incoming emails.The info at vickers.bet email address is not answered.Messages through website are ignored.If and this is a big if you get through on the phone then they fob you off. In the info it states if you call then it will be sorted in 2 minutes. Simply untrue.Live chat doesn't answer within the time required and you are logged out of this site.The reason they are doing this is that IBAS, who oversee bookmakers, require a final decision from the booker before they look into the matter. If they just ignore you then IBAS can't really do anything. I'm going to try the UK Gambling comission next but I'm not sure how much help they can be.Don't pay any attention to positive reviews, they are most likely from people associated with the company.
Read the reviewe below because it is indicative of my experience. However, I got a resolution to this within minutes by using Resolva that I found out about through the Gambling commissions website.If you are struggling to contact them use Resolva. Money is in my bank with an hour of listing my case on their.Sent email, they lost my withdrawal, send bank statement for bank transfer. Did this twice, various emails.The care at vickers.bet email address no longer accepts incoming emails.The info at vickers.bet email address is not answered.Messages through website are ignored.If and this is a big if you get through on the phone then they fob you off. In the info it states if you call then it will be sorted in 2 minutes. Simply untrue.Live chat doesn’t answer within the time required and you are logged out of this site.The reason they are doing this is that IBAS, who oversee bookmakers, require a final decision from the booker before they look into the matter. If they just ignore you then IBAS can’t really do anything. I’m going to try the UK Gambling comission next but I’m not sure how much help they can be.Don’t pay any attention to positive reviews, they are most likely from people associated with the company.