Vickers Review

Read the reviewe below because it is indicative of my experience. However, I got a resolution to this within minutes by using Resolva that I found out about through the Gambling commissions website.If you are struggling to contact them use Resolva. Money is in my bank with an hour of listing my case on their.Sent email, they lost my withdrawal, send bank statement for bank transfer. Did this twice, various emails.The care at vickers.bet email address no longer accepts incoming emails.The info at vickers.bet email address is not answered.Messages through website are ignored.If and this is a big if you get through on the phone then they fob you off. In the info it states if you call then it will be sorted in 2 minutes. Simply untrue.Live chat doesn’t answer within the time required and you are logged out of this site.The reason they are doing this is that IBAS, who oversee bookmakers, require a final decision from the booker before they look into the matter. If they just ignore you then IBAS can’t really do anything. I’m going to try the UK Gambling comission next but I’m not sure how much help they can be.Don’t pay any attention to positive reviews, they are most likely from people associated with the company.

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Worst bookmaker everIt’s been 10 days since i requested my withdrawal of 97£ and it’s still showing me pendingNo agent talks on live chatIt’s been 3 days i have sent then the mail and i have not received any update from themAnd the websites just auto logs you out so you need to do the whole process again

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I shut my account and they have kept my 88 pounds ignoring emails and ignoring trust pilot sent 2 reviews over the past 2 weeks

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I wish I’d looked at reviews here before I signed up; they are also withholding my money like so many others I see.Currently IBAS are investigating for me.

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Sent you 5 emails to info vickers.bet no reply regarding you not giving me money after I shut my account due to your poor customer service you have my email trinathomson85 gmail.com this is a continuance of the email below

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went to withdraw , they stopped me depositing with my initial card to relay card details after they wiped them after they migrated , and stated i needed to transfer but could not accept my initial card for this!! so my money was trapped they then asked for wage slips!! i told them this was too personal and to give me money and shut my account at which point the cut me off chat!! and now ignoring emails they have my 88 pounds

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Had an account with Vickers for several months. I’d placed bets around the time they migrated to a new site however these seem to have vanished including one that would’ve won me £25ish. I’ve been in contact with Vickers on a semi-frequent basis, trying to chase this up but continually get fobbed off with the “we’re looking into it and they’ll contact when they have an update” spiel. It was escalated for urgent review on 22nd September, but there continues to be no response. I certainly can’t recommend Vickers as a good bookmaker to use, better off putting your money and bets elsewhere.

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They state it takes 2 days for them to process a withdrawl then up to a further 6 days for your money to arrive with you. This ridiculously long time is probably in the hope that their customers forget about the withdrawl so they can get away with keeping your money – because 8 days will come and go, and it still will not be with you. And by this point, customer services will have disappeared and will no longer respond to you

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Absolute criminals.Requested a withdrawl back in Sept. For £150, never received it. Last month, I was sent an email them telling me….”We are writing to inform you of an error that occurred from the 14th September 2024.After conducting a thorough investigation, we have identified that the issue arose during the migration of your funds to a new provider, which inadvertently resulted in the removal of your account balance, amounting to £ 150.78. This system error affected several accounts, including yours. We understand how concerning this may be, and we sincerely apologise for the inconvenience it has caused.”….This was on 20th September. To which I sent them my bank details. 14th October today and still, no payment made.Just been on live chat now to which the “customer service” representative rudely cut the chat short without letting me get a word in.Awful web site, steer well clear.

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I am being totally ignored by this company who i have funds in an account I cannot access. They aren’t responding to the phone number , email address or even the chat on a fresh account I had to set up to be able to speak to somebody. I need to reset my username as I only had email address and password but cannot speak to anybody to do so.

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I used to be a loyal customer of Vickers bet however since they migrated to a new platform I have stopped using them. I placed a bet on a game that won however as this happened during the migration the “data” appears to have been lost and my account balance was reset to zero. They are supposed to be investigating this further however I haven’t had an update for nearly a month and none of the email addresses work to get in touch with them. Truly disappointed as they used to be a great bookie but not worth the stress or inconvenience dealing with them.

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Unfortunately I have to say that Vickersbet are a dishonest company. I joined up with them because I saw an advert on facebook I believe, for a ‘bet £10 and get £10 free welcome offer’.I checked their odds and whilst they weren’t great, I thought I give them a go with the free offer. So I joined, up and placed the £10 bet and lost.No problem, I waited a few days and went back in, but couldn’t find the free bet. I then went to their help/chat and asked them where the bet was, and I was told I wasn’t eligible for the welcome offer and would not be refunded my £10 bet. In fact I wasn’t eligible for any offer ever with vickersbet because I already had an account with another one of their ‘brands’.What, they have other brands!? According to their facebook page they are an ‘independent family run bookmaker’. There’s nothing about them actually being a huge gambling empire.I do have accounts with most of the well known bookmakers, but if one of them was a problem WHY didn’t they bother to tell me that there was a problem with my account. There was no message sent at all, either through their website or to my email, they just took the money knowing they would never deliver on their promise.In fact even now, when we both know I am not eligible for a promotions, my account is showing that I have 6 promotions available to me including drumroll….. The bet £10 Get A £10 bet offer that I joined for in the first place.Unbelievable, either this is false advertising and illegal or they are just incredibly bad at what they do. Either way I strongly recommend that you don’t gamble with them. I will also be reporting them to the gambling commission.

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Prior to the rebranding I would have given these a 4-star rating. Now, 1-star is being kind. You would be hard pushed to find a bookie offering worse odds on horse racing than this lot. And football isn’t much better.I had a few tabs open yesterday, one of which was StarSports, with whom VB used to share odds, as well as BOG. A short priced horse on SS was 1.36 to win. On opening VB they were offering 1.17! And no BOG. Why anyone would take the awful odds offered by Vickers is beyond me.

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Used to be a great company fair odds, weekly bet club but however since migrating to the new platform it has been horrendous very low odds compared to competitors no more bet clubs, and customer service is poor sent a live chat left unread for days and never had a response, had no choice but to move to a competitor now as odds are shocking and nothing to reward loyal customers anymore.

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This used to be a good company to do business with, but since changing to a new platform on July 20th it’s become a nightmare.I’m now unable to access their site, getting told ”access denied”. The customer service is no help at all, and that’s if they bother to reply to you.I have asked them to forward my outstanding balance to the card used for depositing but so far nothing.They are behaving like criminals and I will be taking further action to get my monies. PLEASE do yourself a favour and avoid this so called company.They now appear to be thieving scammers.

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Absolute scam. Signed up with the promise of a bonus bet which they never provided then was given 50 free spins instead. On these, I won £7.45 which I was happy with however they then said I needed to wager another £372.5 before they would let me withdraw this because it was a bonus. I have submitted a subject access request and will be filing a complaint with the ASA and gambling commission

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Used to be good solid bookmaker offering decent value for its size. They recently migrated to a new site and removed their weekly bet club, also removed customers free bets they had already qualified for, which is against the UK gambling commissions rules. They stop responding when you try to chase up what you are owed.Betfred did something similar recently moved to a new updated platform, they gave all existing customers free bets as they couldn’t access their accounts for a short period. That’s how you treat your customers, not like these jokers!!!

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Now part out of scam company that uses horrendous software, has poor odds, barely works on a phone and charges £1 to withdraw…. site sold to the highest bidder money withdrawn and will avoid

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Vickers has been sold out to AG Communications Ltd., which are borderline scammers with how horrible their odds are compared to other betting sites.Stay away and choose another site to bet on.Just read the reply to my review and it should tell you all you need to know about Vickers 😂

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Spent a fiver on a game won 100 pound and then never got my withdrawal of 90 pounds closed my account gave me the stake back and then ignored all my emails and complaints u call them they just say can’t do anything with the compliance team and can’t get hold of them other then emails rubbish company avoid don’t know how they are licensed

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Worst site i have ever been on first deposit i won nothing and i mean not even 1 win and the bonus games are no where to be seen. So i go ahead and put more money on oh and what a surprise no win again this site should be shut down SCAMMING T****. I can honestly say i will never be playing this site again but what do they care when all they are doing is ROBBING PEOPLE!!!!

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Like many companies you cannot contact them with a query. NO PHONE, NO EMAIL. NO CHAT.This make’s contacting customer support impossible.Other than this I like Vickers, I only gave 1 star in the hope they might reply to me.

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Logic dictates that reviews for betting sites are only rated when things go wrong. This is one such occasion. There is no live chat assistance – everything has to be addressed by email. Unfortunately the customer service do not write/understand English. I have just endured a bewildering encounter with a ‘johann’ who appears to be using a bad version of Google translate. The translation is nonsensical. I am none the wiser as to why Vickers are (possibly – this is a guess) requesting further verification when my account has been operating for years. Usually when a password has been input incorrectly it is possible to reset – but not with Vickers. I shall attempt again tomorrow when hopefully I will access a fluent English speaker.

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Worst company I’ve every had the unfortunate not by choice to have do work was supposed to replace rotten woodwork and rectify loose tile and reroute a drain pipe had scaffolding put up 3 weeks later turned up while I was away on holiday the 2 cowboys that came our covered part of the rotten woodwork with plastic facia board and left after several complaints to thirteen housing and vickers they agreed to come and do the job properly turned up 2 weeks later looked up at the job and disappeared stay well clear of this company

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If you don’t send in 3 months of wage slips, bank statements and basically your entire financial history, they will close your account.Pray you don’t have any funds in there when they do.

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Well Iplayed on here for the first time yesterday, I won a decent amount and it was in my account before lunch time today. I was worried after seeing the reviews but needn’t have been. will definitely play on here again

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been on all the big firms for years in my experience this family run firm beats the lot no problems withdrawingin with in hours its gambling only bet what you can afford i give them 5 out of 5

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I highly recommend. BOG-but only after 9am. Quick repayment-a couple of hours. Free £5 bet each week No bet restrictions. Sadly they closed me down as I was unwilling to send them private information about my bank. Apparently some people do send very private information to bookies-more fool them!

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These crooks need closing down

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Very unusual situation. Came across them at Thirsk races, opened an account & it got suspended before I’d even placed a bet. They told me that it was a ‘business decision’. No idea what that means but I’m concerned about the security.

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This company is so awfully run, I’m amazed I got paid when I won on things they can’t control. I won on Monopoly Live and horse racing. I played one slot, “Gold Cash Free Spins” on £1 stake over about a 1 week period and lost £1000 without even rotating £1500. They claimed they rewarded me for this by adding £6 to my balance. This is a disgrace. I have vast experience with the aforementioned game and it simply does not play as it does on this site. This isn’t a sore loser post, it’s an ignored customer post. I’ve tried contacting them for the past two days and all I have had is some idiot on Instagram telling me I would get a response – still haven’t. Awful company, almost impossible to contact and completely unfair. AVOID.

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Absolute ripoff company I joined a few days ago they’ve had thousands from me already I’ve banked nothing the games are full of dead spins and if you do win if you up the stake you lose even more you’ve lost my custom you fraudsters

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Suspended me after l won some money am now waiting for a payment but they don’t answer emails scam site.well if threatening is asking for my money back, yes l did and l won’t let it go that you still owe me 2 hundred quid you scammers.

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Lowered and lowered my max wage on bets. Why? Becuase I winning money, if this was the other way round I would guarantee this wouldn’t of happened. Typical gambling company can’t take when the punter is winning.

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How do i contact you, i need to know where my free bet is, email was returned cant see a phone number

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Suspended my account without any notice, no live chat, money is still in account, sent email no reply in 3 days so far, don’t know what too do

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Just joined and everything fine good layout and bets excepted with fast returns cannot understand negative reviews

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I opened an account and I lost about £600 and now they suspended my account. They say I self exclude myself three years ago. This company is a scam they take your money don’t open it

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Avoid this company. Amateur organisation with no live chat support and not answering emails. They do not honour their own promotions. Have had a free bet owing for weeks now, no likelihood of getting it.Edit: and now they have replied to show what liars they are. Not replying to emails and definitely did not honour the promotion.

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Absolutely shocking. Played £50 first time on here today . Won a few bonuses and ended up with 3 quid on them . Played my last game and spent 8 quid and gut the bonus to win not 1 penny o. n it. Your disgusting . I get lots of emails from other sites telling me like 888 as gone under. Its happening to these disgusted companies all the time and I’m pretty sure yours won’t survive. You won’t receive another penny from me . By the way I play on 2 more sites and they make yours look pitifulAnother thing. I won £8 something on a bonus and it never paid out . You make me sick !

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Never had any issues with this site verification was quick and easy game selection is great and withdrawals are quick within the hour during the day and in my account by 11am the next day everytime if its during the night.

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Regarding my previous review I managed to get through to customer service and the woman I spoke to was great Helpful and informative 👍🏼

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love this site and ive played at many,great variety of slots,ive had some super wins,easy to deposit and fast payouts,cant fault it 🙂

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Terrible company don’t give nothing away AVOID AT ALL COSTS terrible prices and cash out cannot be relied upon

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Absolutely disgraceful!!!!!! I will be closing my account as of right now and never going near them again. Betting had its own specific rules and these guys are out here making up their own rules as they go!!! Has anybody ever ever ever heard of a basketball bet placed pre game on total points to include overtime if not specified?!!!!!! 2 of my games went to overtime whilst under the points amount that I had and apparently (even though they offer NO markets specifically including overtime) their own house rules are that every bet placed is including overtime whether it says that on your bet slip or not!!!!!!! I’m no genius but if my bet does not specifically state that I want to include overtime then that means I do not want to include over time!!!!!! I will be going to the gambling commission with this.

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Terrible company never respond when you email them and no other way to contact them also some of the industries worst prices AVOID AT ALL COSTS

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Another scam money making site. Minimum wins, bonus symbols barely non existant, and if you are lucky enough to get a bonus it will give you a minimum win. All I can say is ” stay away from this site”. The only people to benefit from this is the site. YOU CERTAINLY WON’T. I have now closed my account.

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Signed up enjoyed playing. Placed a deposit limit on my account and they didn’t enforce it! Worrying! Seems like others have experience same.

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Joined Vickers and had problems from start to finish. Put a deposit limit in place and they ignored this. They do not adhere to responsible gaming procedures. Also games kept lagging and crashing whilst playing. Closed account and joined more well known places!

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Not sure why the bad review sounds like one from a compulsive gambler. Vickers are trying to make a go of it in a massive minefield, you need to look at the big boys for bad service and bad customer service, more recently Betfred 1.7 million pay out and tried to wriggle out of paying. Give Vickers a chance they are doing the job right and I find them fine.

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