Virgin Bet PLAYER REVIEWS(874)
CRISTIAN DAMSA
23 December 2024
Comment from uk.trustpilot.com
No star.Game crash every 5-9 minute,on bonus my winning was 0.56 pence.Unreal stay away from this site
karen jones
22 December 2024
Comment from uk.trustpilot.com
Slots are a joke 10p spins spent 100 not one scatter, won’t be depositing anymore money on this site. Over the last 2 months it as been terrible you never win nothing, 1,500 spent and not one big win the odd £5. Not even a birthday bonus this year and iv spent a fair bit of money. Beware not a good site at all that’s why the owner is a millionaire. Well no more money coming from me cya
Rach
19 December 2024
Comment from uk.trustpilot.com
Very disappointed with the site I had been playing on fluffys and the game kept freezing an effected my playing when i asked customer service about this they said It was my fault I must have bad connection which I haven’t!! Also I signed up and deposited and was then refused my welcome offer as my bank wasn’t the correct banking ? So I wasn’t eligible for it which wasn’t at all in any way mentioned when joining the site it was ok to let me deposit but not give me the welcome reward? It wasn’t at all what I expected from the site! Very frustrating
Catherine
18 December 2024
Comment from uk.trustpilot.com
Stay as far away as you can the worst corruption ever makes n ladders robbing every player they allow it never pays
Stephen Jeffrey
18 December 2024
Comment from uk.trustpilot.com
Games cutting out constantly, every £10 deposit, was getting 26p back,and that's 15 deposits, avoid,total scam the lot of them,total robbers
CRISTIAN DAMSA
18 December 2024
Comment from uk.trustpilot.com
Unreal how many times game crash when you play,then you reset your game play and your chance to win something its zero,when you contact them they keep tell you to many people access the site at once, so fix the problem.Not to mention nobody called me back when they say they will. 0
anthony anderson
17 December 2024
Comment from uk.trustpilot.com
It's the worst site I have ever been on I deposited 150 pounds on 60p spins on bigbass bonanza and never got one bonus i would advise anyone to steer clear of this site absolutely discussing
Hdi
15 December 2024
Comment from uk.trustpilot.com
doesn't even worth the star on this comment I played 50 pound and when I got the free spins I won 80p stay away from these rubbish network
Carl Higgins
15 December 2024
Comment from uk.trustpilot.com
Hit a bonus, second feature in the game I won extra fish and 4 extra spins. The first 7 spins of my bonus won nothing at all, then a fisherman landed on the board I won £1 and every spin after that was a loss. Their casino is an absolute rip off, their promotions are dreadful and the whole site lay out looks like something from the 90s. There's a reason I use other sites regularly and this one hardly ever and I've just given 3 reasons why in this review. Avoid these at all costs
L R Dumas
14 December 2024
Comment from uk.trustpilot.com
these companies promote Bet responsibility now i only wanna deposit 10.00 pounds but the App is now saying I have to deposit 30.00 min why are you forcing me to put more money than I want to, Hypocrites
Stacey jones
13 December 2024
Comment from uk.trustpilot.com
Placed a bet on Marc Guiu to score 2 or more goals yesterday for chelsea… the second goal was originally given as an own goal but 5 mins later changed to he got the last touch so was given the goal. Virgin bet have refused to pay out the money which is £210. I have shown them so many different evidence from reliable websites that he scored the goal. Even from the official UEFA conference league website yet they still refusing to pay out! I think this is disgusting and would advise anybody to not use them!!
Richard Carpenter
12 December 2024
Comment from uk.trustpilot.com
fixed been playing 333 boom bank crap bonus wins when you get them, 3 safes build up and they build up one i have never won which is the red multiply safe which is x10 which is the highest but just keeps taking tokens the law of averages means i should win but NO and when you get a bonus it pays 10 to 20 percent of bet always the game is rigged VIRGIN.......Now i get the obligatory crap from you
Simon Wallace
10 December 2024
Comment from uk.trustpilot.com
Why do they take £100 deposit, then do not let you play, through limits I can only guess they set.It is impossible to speak to a human and then takes days to get your cash back. Absolutely never again, If people can't play for whatever reason do not take a deposit off them.
Derick Malone
08 December 2024
Comment from uk.trustpilot.com
About at all costs! States and I have seen them commenting on this post “our slots will have a return to player value which will be visible within the game info. Played £1000 over a month in £100s most ever won was my money back , In game bonus games generally play back less than played, Avoid!! Win more times On 10p spins but never what’s been sent on the game.Slots bonus are usually play £5 get 5 free spins , these free spins play pennys back so not worth the effort.Just placed £25 playing on 20p spins won £16 and that the first time I’ve won on that game and must have played 100s at £1.Has 5 which is a game were you can reverse a player each day that will be playing in a football match at the weekend then on Friday you spin a wheel and can a get a cash amount for for each goal they play starting this can be between 10p and £50 I first started it was £50 and decent players then began to reduce in prince each week currently in £5 and giving players that play In defence which to start with I was being given strikers and midfielders .Avoid Avoid Avoid
Hdi
08 December 2024
Comment from uk.trustpilot.com
ugly gaming experience games rubbish paying rubbish and connection is also rubbishthey only do both team to score and win on EPL which not got it you also play European matches
Chris Campbell
08 December 2024
Comment from uk.trustpilot.com
Imagine my shock when I thought my bet was doing OK, but it turns out they switch the both teams to score buttons around based on which is the shorter odds, so I end up picking No instead of Yes for 2 games 👎
customer
07 December 2024
Comment from uk.trustpilot.com
After playing for sometime with them , had a a win at the very beggining and then just loss after loss. So I closed my account. Today I went on their live chat in order to reopen my account and play a bit for the holidays time. This is what they forced me to agree with in order to reopen the account which I refused to do so. A part of the live chat with Emily.Are you aware that we use a random number generator on our website?nowhat does that do?When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds. Wins or losses on previous spins are not taken into account, each wager is completely unique, ensuring maximum fairness across the board.The random number generator is a requirement of the gaming licence issued by our regulators, the UK Gambling Commission. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.okso can you reopen my account?Do you accept this as a reason for not winning on site?to accept it?i don't know what that even islolThe random number generator which I just advised of, do you accept this?I can't accept something i know nothing about now can I?I did advise on this above however I will send this information below.When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds. Wins or losses on previous spins are not taken into account, each wager is completely unique, ensuring maximum fairness across the board.The random number generator is a requirement of the gaming licence issued by our regulators, the UK Gambling Commission. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
Anonymous
07 December 2024
Comment from uk.trustpilot.com
AVOID,TERRIBLE...YOU CANNOT BET MORE THAN A FEW POUNDS ON LIVE EVENTS BUT YOU CAN BET ANY AMOUNT ON ANY VIRTUAL GAMES,WHAT DOES THAT SAY ABOUT THIS ONLINE GAMING COMPANY.EVEN WHEN YOU LOSE ANY AMOUNT,YOU CANNOT VIEW ANY LIVE EVENT AS THEY SAY YOU HAVE TO HAVE MONEY IN YOUR BALANCE.TERRIBLE COMPANY...BET ELESWHERE...
ozzy & Nige
07 December 2024
Comment from uk.trustpilot.com
Please whatever you do, do not deposit. Play slots no feature, if you get a feature you win less then deposited. Played one game for £3k never never won, it’s rigged more then you can believe, please do not deposit.
Daniel Stepien
06 December 2024
Comment from uk.trustpilot.com
Got an email bet £5 get £20 in bets. Deposited £30 and bet it on greyhounds. Waited 3 days for free bets and nothing. Tried the chat but worse experience I've had with any bookmaker. Everything is done by bot. Impossible to communicate with a human even on chat. Had to close account to avoid insanity
Web Grand Designs
04 December 2024
Comment from uk.trustpilot.com
I never write reviews but this is the biggest scam fot casino online dont use tbese bunch of cowards not one win give me my mo ey back ive used loads of online casinos but these stay away guys
Courtney Kemal
03 December 2024
Comment from uk.trustpilot.com
Absolutely shocking, had account for months and months deposited thousands never withdrawn anything or won big at all!!
Besnik Hajdarmataj
02 December 2024
Comment from uk.trustpilot.com
Personally I like Virgin Bet if you spend money and play the games always the games give you bonus and chance to win Very enjoyable games There are more online casinos You spend hundreds and not give you nothing back Virgin Bet it’s Seriously good 👍🏿
David Bray
02 December 2024
Comment from uk.trustpilot.com
I opened an account with Virgin bet, I deposited 160 pounds and while in the middle of a blackjack hand, my account was suspended. At the time my balance was around 250.They are saying I have another account which is excluded, which I don’t or at least can’t remember this. And now they’re saying they are confiscating all funds in my account including the deposit! Literally robbed me of my money. Horrendous.
Louise Wingate
01 December 2024
Comment from uk.trustpilot.com
Won't let me withdraw £100 blaming my bank. Keep being told different things by the online chat, been given an email address to contact someone.Website is good and easy to use which is a good thing.
kayatot
01 December 2024
Comment from uk.trustpilot.com
Read this comment carefully, as this comment will either stop you from opening an account with this company or do everything it can to get your account closed! I'm saying this upfront: Stay away from this company!I’m writing in all caps: This company DID NOT pay the MEGA BONUS JACKPOT despite me hitting 15 icons a few weeks ago, and they are avoiding making the payment! I am taking legal action and will do everything I can to have this company's gambling license suspended. As for other matters: I have been playing online casinos for 8 years and know the launch date of every game on this platform! I have spun the reels not thousands but millions of times in this industry, and I’ve never come across a setup as rigged as this one! Here are the key issues: 1. The moment you increase your stake, the games change drastically, and you keep losing nonstop.2. This company has the longest bonus round (Free Spin or Scatter) activation time among all game providers. 3. Do not, under any circumstances, play even a single game from Games Global, Red Tiger, or Blueprint Game. The losses are enormous, and their RTP adjustment is ridiculous! They have games that don’t give a Scatter for 48 minutes and only make you lose. 4. Switching from one game to another doesn’t protect your money. I feel like their system monitors your winnings across all games. Even if you switch to another game, the system follows you. 5. Do not believe in the fairness claims or RNG. They have created a setup where they advertise games with 96% RTP, but it’s calculated over 1,000,000 spins. In this setup, it’s impossible to win! Forget about it! 6. The manipulation starts with your deposit amount—it’s all systematic. These companies already know how much they’ll take and give out in a single day. Whether you play with a 0.20 or 20 stake, if your win isn’t pre-programmed, you won’t win. This isn’t luck; it’s the system. 7. Let me give you an example: In the Genie Wishmaker Jackpot game, compare how often you get a bonus round when playing with a small stake versus when you increase it. The moment you increase your stake, you stop getting bonuses because winning with a big stake isn’t programmed. This isn’t luck! 8. I’ve been familiar with Free Spin and Scatter payout ratios for years. In this company, even with at least 5-6 Scatters, you end up suffering! At a 0.20 stake, you might win 100x, but just the other day, at a 12 stake, I only won 4x! Can you believe this setup? You can’t stand against this system—you’ll just keep losing! Also, the games have technical issues! If you encounter a Multi Game error, close the game immediately and stop playing here! 9. Regarding jackpots: I have notes for you to read carefully. I tried the Red Tiger Jackpot every night! Do you know what happened for 11 consecutive nights? I spun 500-600 times without getting a Scatter. Then, the moment I hit a Scatter and entered the Free Spin round, the Jackpot was awarded! This happened for 11 consecutive nights! If this isn’t manipulation, then what is? In short: Stay away from this company! File complaints about the issues you experience! Report them to IBAS, the Gambling Commission, and ECogra. Start a petition or do whatever you can, but please stay away from this platform! Tomorrow, I’m taking the first step by filing a claim regarding the Mega Bonus Jackpot that I won and can prove.
John Mcclintock
01 December 2024
Comment from uk.trustpilot.com
It's got to be one off the hardest sites to win on I've ever experienced...
michael gallagher
28 November 2024
Comment from uk.trustpilot.com
It shouldn't even get a star .This website and app are a joke - I have had issues and keep notifying them and getting told to troubleshoot the app or website. every time I have played and I end up on bonus rounds the app crashes and it doesn't pick up where you left off as they claimed it should but it doesn't. I get told it's my luck or it needs to be uninstalled but nah it's wrong and it's not fair gambling when you are about to get a big win or a win the app crashes and prevents you from getting one and I have had enough now - yes I have used the word fraud and scamming in my emails because it is how it is and it's not justified that they don't give a crap they will take your money and when you complain you get one reply and that's its - it's a total joke
Consumer
28 November 2024
Comment from uk.trustpilot.com
Wow! What can I say about this woeful site thousands off spins not one bonus , I mean the site I’ve played are not great but this site is just on the take keep clear thy are out for their Christmas money & the only bonus is their Christmas bonus with your cash ! Be warned
Hdi
26 November 2024
Comment from uk.trustpilot.com
no both team to score and win rubbish well at least in some of their selected matches also rubbish ,horse racing odds Always changing and not best price as they claim only April fooling ya , apparently the odds only gets better to the horses you don't choose maybe best odds last second before the race I choose a horse that was 13/1 here but somewhere better the odds were juicer 33/1 and guess what horse placed and also my other horses won and placed but due to the lack of high odds return was little. slots payout is rubbish an advise to ppl out there a virgin always going to be poor in the entertainment business😉 else where might be better
Alyson
26 November 2024
Comment from uk.trustpilot.com
One of the worst slot sessions in my entire life on this site 1200 pound on 1.20 spins gone 25 50/50 pie gambles for free spins missed in a row not 1 natural bonus all on a slot that is known for bonusing easy enough immediately excluded my account horrendous to say the least
enya hall
25 November 2024
Comment from uk.trustpilot.com
Avoid this site if slots is what you play because the odds are definitely not in your favour even on the lowest bets they don't give out bonuses much and when they do its next to nothing put that much money on this site but nothing worth taking out and I've put atleast 300 on avoid this if it's slots that you play.
joao Vieira
24 November 2024
Comment from uk.trustpilot.com
Every time I play on casino games I lose. Play on a game that gives a bonus off 20p , and £0 second time on the bonus...That's the most fixed casino I have seen, absolutely ridiculous. I don't know how this is legal... So my advice to anyone is ; do not play on virgin bet fixed casino you will lose...
kayatot
24 November 2024
Comment from uk.trustpilot.com
And yes, this happened too! The RTP management was already terrible, clearly designed to make players lose, and I managed to line up 15 icons with a £1.75 stake, but the game suddenly crashed and reopened. When I returned to the game, I saw that the **Mega Jackpot was not awarded, and the 15 icons were displayed as 14 icons! They don’t care and keep saying, "There’s no issue on our end!" Starting tomorrow, I’m initiating all legal procedures, and let’s see who comes out on top when I demand their gambling certifications be frozen as a result of this process!----------------------Edit for VirginBet reply: Dear VirginBet team,I have emailed you 5 times, including screenshots, but your team hasn't even bothered to address the issue! The screenshot I provided was sent for technical testing, and despite all icons being aligned and the image being official, you rejected it! Capturing 15 icons in this manner can only happen when you win, and I had this situation confirmed and documented by technical teams. Yet, you showed no interest and merely sent me a few rules.Tomorrow, I will present this to the print and visual media and officially file a complaint with the Gambling Commission. If I manage to reduce your operations by even 10% with the proof I have, that will be enough for me. Because my issue is not about money—it's about your approach to the situation.If you'd like, you can find me through the emails I've sent—ask your support team about me.--------------------------------
Michael
23 November 2024
Comment from uk.trustpilot.com
Used them for a few years for sports bets and had no real issues there. The casino can be little lacking, seems to crash a lot and kick you out of games so near always played casino games on another bookies. Not sure why they locked down my account (did have a small win the week before). Only way to contact is via chat on the site but it is just a bot and sends you around in circles. Managed to get an e mail address by looking online. Here I am told my account is suspended as they are reviewing my account. No contact to tell me this was happening at all. E mail is then sent to me saying I can not get back in. But when doing so it is still locked out and you need to use the aforementioned chat bot. Again I cant get it to let me in. Fed up I just said to delete my account. No idea why the sudden 'review' happened, did have a win last week and wonder if that was too much.
Ruben D
23 November 2024
Comment from uk.trustpilot.com
So I opened an account, had no issues depositing or withdrawing for two or three days, the moment I win over £1000 on some ufc bets, the account gets disabled, I contact support via the phone and was told that I had an account on self exclude with a sister account ( livescorebet ) which I’ve never even played on! He said I opened the account two years but there was no activity what so ever on that account so how could I be self excluded from a site I’ve never even played on! Then goes on to tell me that the self exclude was up after 9 hours so ring back after that time period and they’ll sort out opening it back, he told me if I want my balance transferred to my card whilst I can’t access it to go on live chat, which I did and was hit with a completely different story and tried to say I had a duplicate account and gave them wrong details to by pass being self excluded on their sister account! I signed up with my full details and again I have no knowledge of a livescorebet account!!! Said my winnings were now invalid and void!!! Disgusting from a big company like virgin!! I will be taking this further with the Ibas, total scumbags who will try to throw any excuse not to pay out!!! Waited until the moment my bets won and disabled the account, crook moves!’
Kestas Ivanovas
20 November 2024
Comment from uk.trustpilot.com
Theave company every thing is fake customers service is shit all the time ignoring I have lot of video live casino it's leagal theave Live casino all the time no body answer live chats all the time blocked theave and liars
phil
20 November 2024
Comment from uk.trustpilot.com
i think i,m up overall in £ so 4stars , the games load fast and plenty of them. Can be hard to get any wins above small values but now and then they can come in and be really entertaining. Just have to treat it as entertainment and not for a guaranteed making money strategy and set your stall up carefully for how much money you wish to part with for this 'entertainment' and all is fine.Had some nice wins so far and not had to speak to any customer service agents they have just payed me out with no hassles or inquiry. Not sure on thesholds for Sow etc but so far so good, play now and again but not too much.
Kerry Dare
19 November 2024
Comment from uk.trustpilot.com
AVOID AT ALL COSTS !!! I have only ever used them once and deposited £10 4 months ago , not signed in since , yet some horrible person has managed to take £910 out of my bank and empty it and plave bets on there site throughmy account , yet it is impossible to talk to a real person, and they couldn't care less when you do manage to get through to someone on there chat , so there just happy they have the money , they take no responsibility strait away. Instantly saying it's my fault as I've clearly not kept my details safe to sign in , which is crap as I had to search my emails to even find my username so it's been safe 🤦♀️ mum of 3 2 disabled now left with no money at all because there security is terrible
Dada Oleja
19 November 2024
Comment from uk.trustpilot.com
Shame on virgin bets. When you make deposits, everything works very fast, but when it is time for withdrawal, you have to wait until eternity. Also, the slots keep throwing you out of the game, which is done on purpose due to their server configurations. I have gone on to find Solick.Unity for great withdrawal options. No delays like here and no mastercard info like virgin bet will ask to provide for deposit
anthony grady
17 November 2024
Comment from uk.trustpilot.com
Amazing site love it
DaveS-UK
17 November 2024
Comment from uk.trustpilot.com
Quick enough to accept a Mastercard debit card for a deposit but it takes 1 to 3 days for the winnings to be withdrawn. Shame on you Sir Richard Branson. Until this moment you were the entrepreneur I admired the most!
Andy
16 November 2024
Comment from uk.trustpilot.com
Literally can not win anything doesn't matter what you deposit or what your stake is or how many spins you go though absolute joke of a company don't waste your Time on here people there are far better sites than this one.No such thing as a radom generator or anything about skill or luck use are a fraud and a scam Don't bother replying underneath with how it's radom and also random generator completely nonsense.
Adrian black
15 November 2024
Comment from uk.trustpilot.com
This company is take take take no bonuses on any of the games I have played 😤 absolutely disappointed i have played 200 to get nothing back avoid
anthony grady
13 November 2024
Comment from uk.trustpilot.com
Shocking site never win anything on slots fixed
Doreen Morfitt
12 November 2024
Comment from uk.trustpilot.com
Reacently had a bereavement so went a bit mad gambling. Virginbet reached out to me and gave me some very good advice and put a block on further bets. It made me feel like I was being treated like a human being and not just some punter who was being taken for all their money. Fair play to them.
MR S HURLEY
10 November 2024
Comment from uk.trustpilot.com
((((( WARNING! ))))) Oh what a nightmare gambling site VIRGINBET.COM are in 25 years of using the internet this has to be the worst there promotions are lets just say there nothing more than a con I put into the account a total of £80.00 and when i went to withdraw my funds of £45.00 the customer service agent just closed my account & the balance disappeared. ((((( L@@K ))))) i contacted PayPal to report the issue they told me to cancel my account with Virgin Bet as a unsafe site so if your wanting to open a betting account stay well clear from virginbet.com otherwise you will have your fingers bite off As the money has vanished ive been told to contact the Police Fraud department & seek legal advise. i will keep Trust Pilot up to date as ive decided to spend a total of £150.000 that's right its not fair that a big company like VIRGIN keep getting away with claims.((((( WARNING! ))))) After that amount of money has been used another £250.000 will be added they should have some idea who i am by that point the surname says everything. As i have said its not the money its the way i have been treated & causing me great stress to the point of me having a epileptic seizure. ((((( WARNING! ))))) All this for £80.00 So this is a true account of how they operate & just close you're account with out being able to claim the balance first. REAL SHAME THIS HAS HAPPENED BUT NO SUPRISE WHEN ITS ANYTHING TO DO WITH VIRGIN THESE DAYS.((((( L@@K ))))) This will end up in the media as ive said if they had only worked out who i am there would have been no issue so i'm doing this to expose there treatment of disabled customers.((((( WARNING! ))))) If i could give 0 stars i would have for the first time ever in my life. ((((( YOU HAVE BEEN WARNED ))))) I am also open to my review being sent to virgin bet as what i have said is 110% true & if they treat me like a human being im willing to lisson or for a outcome settlement to be made. Any other issues i would ask that virgin bet use there legal department so no misunderstanding any tel calls that are made to me will be recorded if a copy of the recording is required this can also be sent to there legal team. But will take up to 30 days as the recording will be listened to by my legal team & it may also have to be given to the Police as it would be part of the evidence for the courts.
Nam Nguyen
08 November 2024
Comment from uk.trustpilot.com
People stay away from this site , I bet and won but they settled it as lost . Contact customer service they say bet once settled can not be change so what ever they put on you you have to take it . Big scam ✖️✖️
metot
07 November 2024
Comment from uk.trustpilot.com
This company and its sister company, livescorebet, are two sites I've recently tried and trusted by name, but they've been a huge disappointment. Here’s why:1) Their customer representatives are extremely harsh and short-tempered. They don’t listen to you and always act as if they're right. I came across 1-2 good representatives, but most are terrible.2) If you lose, they don’t message or email you, but if you win a bit, they immediately start a “Safer Gambling” protocol, and your account gets disabled 2-3 times.3) The games are like other companies, with miserable RTP (Return to Player). However, there’s something unique here that I haven’t seen even with the smallest operators—when betting above a 2.00 stake, spins seem to lose about 90 out of every 100 attempts. It's unbelievable! If you enjoy playing with high stakes, I’d say absolutely don’t play here, especially with Red Tiger and Games Global games.4) When you first join, there’s no limit, but the moment you hit a few big wins (which takes a long time), they suddenly introduce loss and deposit limits. Play knowing this, but honestly, I think it's best not to play. I’ve wagered over 10,000 and can say it’s one of the worst I’ve encountered.
E D
24 December 2024
Comment from uk.trustpilot.com
Good site, would recommend.
Good site, would recommend.