Virgin Bet PLAYER REVIEWS(841)
James
02 October 2023
Comment from uk.trustpilot.com
My deposit of £20 has left my bank account but is not showing in my virgin bet account I even did a second deposit which has gone through. Where is my other £20? I have a bet limit in place of £20 so should be impossible for both to come out my bank. Online chat is just a bot so no answer there.
David
02 October 2023
Comment from uk.trustpilot.com
Had trouble logging in. Lost money on a bet I could not place. VERY FRUSTRATING. Now I want to close my account and withdraw my cash. Now the site is not working. Since Saturday I am getting ABSOLUTELY NO RESPONSE from the richardheads in the so-called 'customer services'. They are a complete waste of space
IKM
01 October 2023
Comment from uk.trustpilot.com
Poor service. I agree with the negative reviews that say the site keeps crashing because of running on poor signal. Very frustrating!
robert hope
30 September 2023
Comment from uk.trustpilot.com
Honest review Virgin bet was good I have changed my opinion due to the website keeps going down all you get from the online chat is try again later but if you have football on it sort of stops you doing what the site it made football on a Saturday website goes down. Soon as football finishes the website it fine Account is being closed will be using skybet from now
tyrone ratcliffe
30 September 2023
Comment from uk.trustpilot.com
Site keeps crashing and it's getting annoying looks like I'm going have look for better one now
Luke
30 September 2023
Comment from uk.trustpilot.com
Virgin bet once again delivering top notch service. Currently 15.30 here in the U.K loads of football on yet can't log in to.my account because Virgin runs on poor software. Always crashing and having problems. Useless
Francisco Fernandes
29 September 2023
Comment from uk.trustpilot.com
Virgin bet is the worst in the betting industry.they never let anyone win anything.when we stake £6,8,10 pounds the payout is actually worse than £2 stake in the bookies.i lost almost £2700 in just 2 days. They are so clever as soon as you loose big money, they will put deposit restrictions to make it even harder for punters to recover their money.first of all bonus hardly comes in their site even if you’re lucky enough to one they don’t pay more than £250 to £300 for the stakes of £6 £8 £10. We win £500 jackpots staking £2.i beg you people don’t ever open the account with virgin bet.
MrP
29 September 2023
Comment from uk.trustpilot.com
Nothing but 25/50p wins on £1 when you do eventually get a winning spin. Feels like you’re just waiting for bonuses that barely ever come in and when they do are only a few pounds. Been playing here for a few weeks and still waiting on my first withdrawal.
Mark Sinclair
27 September 2023
Comment from uk.trustpilot.com
Free bets are the best would be better if i had more
Gavin Caffyn
27 September 2023
Comment from uk.trustpilot.com
I enjoy using virgin bet.its very fast and easy to use.and has great offers
Eddie T J Naylor
27 September 2023
Comment from uk.trustpilot.com
Looks like they have banned me for gaming frequency and are acting like the ss, said they have restricted me as they rung me and couldn't get through and would restrict me untill i spoke to them if that is not harassment and blackmail and also weird i dont know what is lol how do they think they can act like a shrink when you keep winning and make it about your well-being obviously im spending my winnings at other sites and your sites and coming back when i win constantly below is the email and my reply to them loved this site had bad times like spinning for half an hour with no bonus but overall was good what a way to treat a customer. Hey Edward After noticing a change in your account activity, we’re just checking in to see how you’re doing. We attempted to call you today but were unable to reach you. It is important to keep your contact details up to date, so if you have an alternative contact number that you would like us to use, you can update details in "My Account" You can reach us 24/7 on 0808 169 9552 and quote reference ....... or reply to this email with a convenient time and we’ll give you a call.Unfortunately, restrictions have been applied to your account until we’re able to speak to you. We take responsible gambling very seriously and it’s important to only bet what you can afford and set yourself sensible limits.We have a range of tools and tips available to support you, from Cool-offs to Deposit limits, everything can be accessed from the homepage via More > Responsible gambling. Further information can also be seen here - .......... Take care of yourself.Hey thanks for the weird email i don't need to talk to you really do i? Delete my account please im fine to be honest but not really now that I'm getting weird emails saying I have to talk to you or I will get restrictions until I do lol and by the way I don't need a check up call not only is it weird it is harassment really for no reason only company in my ten years plus of betting who is forcing me to talk to them for nothing thanks for the winnings but once again not only is this strange it is weird lol have a good day ps. Thanks for the laugh 😆
d.winder
27 September 2023
Comment from uk.trustpilot.com
Only complaint is the insulting 10p 'Fives' prize / goal. If they don't want to give anything meaningful then don't bother with this offer.
Garry height
26 September 2023
Comment from uk.trustpilot.com
I love the brilliant range of bets on football. The fives game is also exciting
Renata
26 September 2023
Comment from uk.trustpilot.com
Absolutely Rubbish! Very little win compared to what you spend all the time!
Eddie T J Naylor
24 September 2023
Comment from uk.trustpilot.com
Quite like your site it is fair and I enjoy my time here but that has just been destroyed by the fact I was spinning just now for 32 mins at 40p a spin on return of kong megaways without no bonus I did not think that was right and it has made me think twice about coming back now, shame might come back one day but for now it won't happen.
PRINZ ALVEEZ
24 September 2023
Comment from uk.trustpilot.com
This website is the worst sport bet platform I have ever used. I placed first bet which I have not been able to confirm if it either went South or not. Because ever since I couldn't log into the account anymore. Any attempt to login is greeted with "error occurred ". Am sure it's a delay tactics to avoid giving the much advertised welcome bonus which elapsed a week after the first deposit. Too bad.
lee jenkinson
23 September 2023
Comment from uk.trustpilot.com
good experience up to now. Slots rtp seems very fair in bonus and standard play. I'm yet to make a withdrawal yet but hoping it will be a easy process.
Delmooreio
19 September 2023
Comment from uk.trustpilot.com
Your rewards are very poor in comparison with other betting sites and too much has to be bet to get free bets....plus what is the point of the Squads game as it's always full of defenders and 10p's....come on, a 10p return...give us a decent chance to at least win something back!
Mark Hanson
19 September 2023
Comment from uk.trustpilot.com
When having problem go on live chat to many questions you then ask about what selection I did only able to do that by looking at history then not be able to continue chat as left to look at history. Them can't be bothered to go through again so give up. You win again
Adele Thomas 59 Hunt Lane Bentley doncaster
19 September 2023
Comment from uk.trustpilot.com
It's brilliant it's fun plenty of slot games plenty of sports bets easy to use and fast withdrawal
neville naton
19 September 2023
Comment from uk.trustpilot.com
Easy to use, plenty of promotions, competitive odds, great for betting.
customer
19 September 2023
Comment from uk.trustpilot.com
Had an account now for just over a month and now I can’t receive any of the offers / promotions. I have done a couple of bets and I am £35 in profit so not sure why my account has been restricted. Shame as I enjoyed the layout with Virgin Bet but now I will be looking elsewhere.
Zubaida
19 September 2023
Comment from uk.trustpilot.com
Need more development in order to play freely
Shannon Townsend
18 September 2023
Comment from uk.trustpilot.com
Banned for winningeasy enough website to use but the minute you take a few of their offers or win a bit of money they restrict your account... why give offers if people are not allowed to use them.
Claudia
17 September 2023
Comment from uk.trustpilot.com
My account has been closed- I have around 190£ on it. Have lost access to the email registered on the account. When contacted virgin bet no one helps. Literally the customer support is not bothered to help - just keep saying I need to wait a reply from the compliance team- but to where???? Because I have no access to the emails. Agents are ridiculous and useless and all they provide is robotic answers which does not help at all as they are doing this just to keep the 190£ I have on balance on an account they closed with no reason. I am going to move this forward and complaint. Very bad service - the worst I have seen.
Paul Randall
17 September 2023
Comment from uk.trustpilot.com
I'm very upset with a slot on there casino eye of horus rise of Egypt I was using £1 spins I was £153 down it eventually gave me a bonus round of 12 spins and paid me £2.50 .. I will never use there slots again after this experience and customer service was useless as I wanted it investigated and I was ignored
Nahida
15 September 2023
Comment from uk.trustpilot.com
You will never win a penny despite spending thousands ...mr.Q is much better with 100% win probability ..tryed many games but no luch , probably vjrginbet designed such an algorythms for their games to make it virtully impossible to win ..maybe you will win as a new customer and tgen nightmare starts .
Scott Mcintyre
14 September 2023
Comment from uk.trustpilot.com
Absolutely the worst online slots everPlayed it for months,same game.800+ from 900 spins with no win.bonus 4 times paid zero.300 spins in a row no wins higher than £4 same again all but 2 bonuses paid zero.I complained they closed my account then said they would open it again if I agreed to saying it was fair???And that above is just a portion of the losses.the mug you off with RTP and fair gaming.
Davis Reynoldson
13 September 2023
Comment from uk.trustpilot.com
Heartless company used just a handful of times £5 probably every 4 months over the last year or so. Was deposit blocked and asked why and how I was funding using there site. I told them I have had cancer and depression and only use them for fun and don't spend a lot. I only use the money I make off surveys or selling my old stuff on eBay which isn't a lot. As they could plainly see in my deposits I have made over the time I've been with them probably £30 in total. They have no compassion or empathy and sent me a email shutting my account down.
Luke
13 September 2023
Comment from uk.trustpilot.com
This company gets worse and worse, I've noticed since I left a bad review a few months ago I literally stand absolutely zero chance on the slots, rarely go on now but when I do it's a total wipe out every time, no fun at all, no bonus play etc just take all my money, £110 deposited playing 50p a spin gone in less than 20 mins. Some patronising, condescending fool that works for this thieving company will come on and write a reply on how its fair and randomly generated etc total bs. Listen I've got proof where the free daily game and fives etc is completely fixed, I've got 2 brothers both have a virgin account and bet really low (£30/£40 a month) where as me being the fool I am can easily lose upto a thousand in a month, however I always get decent amounts on fives, £10, £20, £50 quite regular where as they've never had over £2 ever, not once. Coincidence or fixed? Trust me stay away from these scamming con artists
Shaun
12 September 2023
Comment from uk.trustpilot.com
I like the bonus game called fives and you offer several bet and get free equal bet.
Mr Gary Cameron
12 September 2023
Comment from uk.trustpilot.com
I think your company is doing everything well as any other top betting site It be would be good if you did every £20-30 spent fee bet £5 but you do give a lot back already so just a thought
Paul
12 September 2023
Comment from uk.trustpilot.com
My experience with virgin bet so far been very good. I feel that it's fair and even itself out. The fives game and daily spins are excellent too. I also enjoy the bet offers and feel it probably the best site out their. Only negative I would give is sometimes they send me offers and I get the spins, then they send again and I think I am getting free spins when I have already had them, it's kind of frustrating.
Kirsty Robinson
12 September 2023
Comment from uk.trustpilot.com
Why does every other user get to take part in the ladder tournament but I’ve never been aloud to play it once in my whole life time 👎👎👎👎
Paul “Joebananas” Robinson
12 September 2023
Comment from uk.trustpilot.com
Good site - Just annoying you seem to have to log into casino again after logging into sports
James Spink
12 September 2023
Comment from uk.trustpilot.com
Can't fault it. Does what it advertises. Fun free games. Daily pick and 5s. Good bonus scheme.
Mr.Grumpy
11 September 2023
Comment from uk.trustpilot.com
Some reasonable bonus offers but consistently seem to offer the worst odds of any bookie. Just pick a participant at random for any horse race or football match, compare with ANY other bookie & you'll see what I mean.
Zdenek
11 September 2023
Comment from uk.trustpilot.com
They are best around,every week I'm getting 20-35£ from daily bonus game plus once a month another 70-130£ on monthly bonus game, withdrawals are in my bank in 15 min,No1 better than them
Stan
10 September 2023
Comment from uk.trustpilot.com
Can not really put more on that. Just join yesterday, placed first bet, but unfortunately it changed from 154.5 to 155.5 line without my consideration. I checked in settings and it was correct - does not accept changing odds. However today wanted to place a bet on e game- based over goals was frozen- that i wanted, under was active. I already withdrew my balance, the website looks like doggy.
Marcin Dryjanski
09 September 2023
Comment from uk.trustpilot.com
Don't trust this company!!! They are liars and thieves!!! They don't want to verify my account even though I sent them all the documents they wanted even notarized. They don't want to give my money back and there's nothing I can do about it.
Georgia Biggs
08 September 2023
Comment from uk.trustpilot.com
First time using the site and I’m really quite pleased was easy to use I had a win on my first deposit and withdrew some got some free spins and had a nice little win again and with drew some more 🥰 only reason for 4 stars is I’m yet to see how quick it takes to enter my account but all goes well I’m happy to stick with this site as I prefer it so much more to all the others 🥰
Gambling dude
08 September 2023
Comment from uk.trustpilot.com
Another bookmaker Losers need only apply. Get so fed up with these so called bookmakers who don’t ever want to lose. If you win anything they will look to restrict your account to £0 quickly. Maybe virginbet and others should remember they’re in the gambling industry winners and losers. Absolutely pathetic company go anywhere else but here.1 star way too much
Carl Higgins
07 September 2023
Comment from uk.trustpilot.com
Terrible site. The sports lay out is horrendous looks like something from the 90s. Their casino side is on par with being one of the worst on the market. Low paying wins. No chance of hitting bonuses. Their daily free game I stopped playing a long time ago you could see how rigged it was. Definately not the same as it was when we all first joined and won loads of spins off it, funny that isn't it. Their fives games is equally bad as many others have said its mainly defenders and midfielders that it gives you and you usually get 2 pound or below per goal. I did actually manage to get 50 pound per goal one time but that was when covid hit us all and the games were scheduled to be cancelled that week. Everything on this site is staged so you're better off going else where apart from here and livescorebet.com (their other site) avoid.
Consumer
06 September 2023
Comment from uk.trustpilot.com
Virgin bet have two free games to entice customers The Daily free game - where I have not won in 2 years!! And the have FIVES- totally novel, however the most you can win is 50p with 10p per goal the norm. Not being funny but what can you buy with 10p?? I’d need 9 goals just to win a mars bar!!!! Totally out of line with reality and stops me from wagering with them.
john Sly
06 September 2023
Comment from uk.trustpilot.com
Best guarantee odds free bets and fives big thumps from me
Mr Ian Butter
06 September 2023
Comment from uk.trustpilot.com
Quick pay out, easy site to negotiate and reasonable odds.
Richard Griffiths
05 September 2023
Comment from uk.trustpilot.com
Few bets not settled on time ( waited 14 hours or so ) but understand that virtual racing was playing up ... home page is good .. not keen on the tab on the bottom right able to swipe straight over to blackjack, best site out there overall and odds are great
Richard Steele
05 September 2023
Comment from uk.trustpilot.com
Easy to navigate website making it easy to place bets on any sport.Good promotions available on the App.
Colin ThebigYin McMillan
05 September 2023
Comment from uk.trustpilot.com
Basic site that is nothing special and difficult to navigate at times. The cash out is non existant and the odds make you try other sites especially in bet builder. Free bet offers always linked to a higher bet first.I use it only occasionally
R Scott
04 October 2023
Comment from uk.trustpilot.com
Fast payout, easy to navigate through the site areas. Promotions are very good and I always seem to get a win in return. Please add some slingo and penny games virginbet that would be ideal.
Fast payout, easy to navigate through the site areas. Promotions are very good and I always seem to get a win in return. Please add some slingo and penny games virginbet that would be ideal.