Virgin Bet PLAYER REVIEWS(950)

Josh
13 December 2023
Comment from uk.trustpilot.com
Easy to use, good odds and plenty of promotions 👍

Grant Bedford
13 December 2023
Comment from uk.trustpilot.com
Had interesting conversation with player protection team absolute joke idiot company no problems on there site what ever I will see virgin bet in court absolute disgusting behaviour from a tramp company never complain about anything they will just close your account as they know there are problems and don’t do anything but they are ok stealing thousands of pounds see u In court virgin trash

Matthew Barnes
13 December 2023
Comment from uk.trustpilot.com
Got offer for fee bet on man utd game. Said place bet before match and get £5 in play. They didn't honour it and weaseled out of crediting me the £5 as it apparently excluded certain pre bets. Checked the offer and it's in tiny text in a long list of terms and conditions. Lost a long standing customer who has betted a lot with them over their sharp practice and lack of good faith. Be careful,their marketing of offers is deceptive, deceitful and their customer service unhelpful. Avoid a bitter experience, there's much better sports betting companies instead with much better odds and better service.

customer
12 December 2023
Comment from uk.trustpilot.com
Easy to use website someGood features

Ravi Bassi
11 December 2023
Comment from uk.trustpilot.com
I have to say I’m very impressed with Virgin Bet. The interface is extremely user friendly and simplified. Ive put a good amount of bets on and only 1 out of 15 roughly don’t get placed within a couple of seconds due to odds change but compared to other bookies this is much better for a bet actually being placed. I think the mantra of dishing out free bets to loyal customers when asking on chat for the amount of play or money deposited is being phased out across all bookmakers as it may encourage more betting and with safer gambling a big thing now I reckon is the reason why. However, in a month of being with Virgin Bet I’ve had an unexpected email to say I’ve got a free £10 bet that requires no turnover by X amount of times. Little things like that do make a difference as you do feel rewarded for loyalty but not having free bets thrown at you all the time as a way to deposit more is a good thing. They definitely have the balance right in my opinion. Overall more satisfied than expected playing with Virgin Bet and I don’t feel the need to play with anyone else.

Tyler nedd Wheaton
11 December 2023
Comment from uk.trustpilot.com
Invited me to play and deposit £20, tried withdrawing £25 they rejected then closed my account and i cant have my money back. Scam casino

Mr Galpin
11 December 2023
Comment from uk.trustpilot.com
Shocking!!! Offered a promotion then blocked the payout. Awful customer service avoid at all costs.Standard hollow reply already contacted CS no transparency over why Virgin pulled an offer for the sake of £3

Ginette Attwood
09 December 2023
Comment from uk.trustpilot.com
Taken hundreds in a couple of days, wins have been a real disappointment to say the least, started off not too bad then slowly stopped altogether, the wins you might say are random but the way its played over these past few days have been questionable!As for gameplay being constantly interrupted by error messages and then reloading is also more frustrating, funny how it's always after you put a lot of money in??

Grant Bedford
09 December 2023
Comment from uk.trustpilot.com
Just proves how corrupt these trash online casinos are and they don’t like customers telling them they ban your account for problems on there site instead of sorting out issues but they are happy to steal £1,000s of pounds from customers pathetic service reported and taking you muppets to court absolute scam dirty thieving tramps with a 0.03 return to player over 50,000 spins absolute joke virgin bet should be closed down for good 💩💩💩🤡🤡🤡🤡 more bull reply’s but u are happy taking money not sorting ur problems and then happy banning accounts virgin can go and f ik themselves dirty corrupt thieving tramps

CARL HIGGINS
08 December 2023
Comment from uk.trustpilot.com
Sports betting is terrible offering lower odds than nearly every bookies out there. Has anyone ever actually won anything decent on their casino too? Barely any wins and when they do land it's usually lower than your stake. Every sitting I've had on their games has lasted less than 4 minutes. Scatter/bonus symbols so hard to come by. When you get two on the board and need one more it always lands below or just above the pay lines and that's a constant thing that happens. Can't say much about their promotions either, I do like to play their fives game however it seems a bit pointless racking up all those substitutes and defenders to win 10p or 50p a goal. In my opinion the full site needs a shake up and has done for a long time which is why they can't compete with the big boys in the trade. The only thing they compete with is taking your money quicker. Sort it out vbet.

John Wilkes
07 December 2023
Comment from uk.trustpilot.com
Really enjoying the easy to use site.kee

Grant Bedford
07 December 2023
Comment from uk.trustpilot.com
These dirty rigged tramps don’t deserve a licence they are so rigged and thieves it’s unreal cost u £120for 2 bonus rounds that pay 0 on 40p stake 15 dead spins and 40p on 20p stake 12 dead spins and they say they play fair I have never ever come across a casino as scum and cheats as this they are happy taking £2,987 to pay back to player 0 and they put it down to bad luck not that they are dirty thieves and corrupt get laggy spins, internal error service messages then games pay nothing absolute ridiculous rigged scum casino avoid this trash at all costs they are happy taking but break so many of there own terms and conditions reported hope these tramps get closed down for good

Rob Simpson
07 December 2023
Comment from uk.trustpilot.com
Abysmal site gives you loads of free stuff that you win nothing off casino is shocking 10 features on the trot and nothing over £2, error occured, system management cant be reached ,complain ye get suspended and the betting is prehistoric and to top it off TRUSTPILOT ASK YOU TO VERIFY TO THEM WHO YOU ARE SO THEY CAN BLOCK YOU. LAUGHABLE

Grant Bedford
01 December 2023
Comment from uk.trustpilot.com
Call urself a live in play betting site what an absolute joke scam tramp casino there’s a game that’s kicked off I have a bet on in my accumulator and u are not even showing the scores so I can’t cash out what rigged rubbish u pill every single day absolute joke casino

Emma
01 December 2023
Comment from uk.trustpilot.com
0 stars from this god awful set! Lucky I can't say what I really wanna say. £1 a spin 8 free spins 45p back ABSOLUTELY DISGUSTING THIS SITE. I WILL BE TAKING MY PICTURES TO ALL SOCIAL MEDIA! WILL BE TELLING EVERYONR TO STAY THE F*K AWAY FROM THIS GOD AEFUL SITE! ABSOLUTELY ROBBING GETS!! THE REVIEWS ON THIS PAGE ARE FALES 100%!!!I will be deleting my account! And never returning. Disgusting.

paul binks
28 November 2023
Comment from uk.trustpilot.com
Customer service are like bots. Site is always down for maintenance issues were sorted it would be ok. But for the site going down I expect free bets as compensation for not forewarning customers about maintenance. Honestly. It takes the mick

Andrew Porter
28 November 2023
Comment from uk.trustpilot.com
Really like Virginbet. Only mild complaint would be deposit limits could be a bit better, otherwise excellent.

Paul Irwin
28 November 2023
Comment from uk.trustpilot.com
It's a good app but I feel it could do more for the players who actually spend money on the app . Yes ubget a free daily game but tye odds of actually winning the top prize is not that good. Yes you get to play the free fives game but as like the daily free game u only ever get defenders and let's be honest defenders do score many goals . . I feel like maybe more free promotions like free spins or free bets without having to play more money would help to. Ring more players to the app and for the loyal ones lime myself it would Intise us to play more. But overall it'd a good app

gary laycock
28 November 2023
Comment from uk.trustpilot.com
Very fair with promotions, more needs to be done on casino bonuses though

Thomas Egan
28 November 2023
Comment from uk.trustpilot.com
No Nonsense no drama you win or lose they settle the bet I’m not with the company very long but I have had no issues.

james
28 November 2023
Comment from uk.trustpilot.com
Fives is really fun. App is easy to navigate and no hassle whatsoever.

Stephen Rose
28 November 2023
Comment from uk.trustpilot.com
A decent betting site,easy to use,with free spins and fives game

Billy
28 November 2023
Comment from uk.trustpilot.com
Only recently returned to Virgin and was happy to see the offers available. Discovered the free Fives game and really enjoy playing .I’m not a big player in the betting field but I am glad to be back with Virgin .Keep it up and I’ll be going nowhere.

joao Vieira
28 November 2023
Comment from uk.trustpilot.com
Nothing changed. Play a new game it stopped when I was about to win.. error 211. Contact them and tell me bla bla bla .. After that lose after lose after lose.... Very restrictive, and predictable, you have no chance of getting a win. Avoid big time..

simon latham
27 November 2023
Comment from uk.trustpilot.com
Garbage site still holding on to my deposit , worst site I have ever used, Branson the banana is probably sailing round the Caribbean with my tenner in his bin and as for the customer service I got more sense out of the bot. Keep away peeps you've been warned ⚠️

Pawelll
26 November 2023
Comment from uk.trustpilot.com
Stay away from them, I won 205£ and they blocked my account hahaha what a fckkkkkkk thief's, before you create an account, check opinions about these scammers, unfortunately I checked but after my deposit.. Too late :(

Grant Bedford
24 November 2023
Comment from uk.trustpilot.com
Live betting not up to date football game 2-2 at 83 minutes a goal scored still showing 2-2 5 minutes after 5th goal what a rip off corrupt site just like every other gambling establishment just take ur money and don’tCare how they steal from customers

Vinny 200
24 November 2023
Comment from uk.trustpilot.com
Usually fine BUT, Crazy Time Wheel should have landed on 10x 50p and 10x Crazy time 50p which is the bigger one...100% of Chat and the Current Host even agreed. Support didn't help. Just passed onto sending emails etc. The Clip slipped on the Pin but by a silly margin, it was going so slow when it rolled back on both of them. Ended up on a 1x rather than 10x Crazy time. Everyone went mad and were still talking in the Game 1hour later. After that happened I would definitely not recommend Live shows, particularly Crazy Time to ANYBODY. I know sometimes they "slip" but this was forced, like the piece at the top was damaged. The Host called for Help. This happened at 23:08:20 On Thursday the 23/11/23 I have a video after it happened but not during. So mad.

Emma
23 November 2023
Comment from uk.trustpilot.com
100% you use fake reviews. This website is absolutely dog sh**e. I wouldn't even bother wasting your money on here I really wouldn't! Wish I read reviews before joining because I'll tell you something now I would never have joined! STAY AWAY FROM THIS GOD AWFUL WEBSITE!! THEY WILL TAKE AND TAKE AND GET NOTHING BACK.

customer
21 November 2023
Comment from uk.trustpilot.com
great website good offers easy to use

Michael
19 November 2023
Comment from uk.trustpilot.com
It’s getting worse just wanting money and giving nothing back,I’ve put in heaps of money in there app and now that I’ve stopped going on it so much I just get nothing on the free game all the time just ridiculous being too greedy don’t know if I will bet on app again cause not worth it

OD
19 November 2023
Comment from uk.trustpilot.com
The gaming return is deplorable. I sympathize with the people who have typed a review regarding the games. Spin after spin after spin and never a bonus and on the Random Number Generator that you do land a bonus round you get a ridiculous insulting return of 10p-£1! Shocking site.Also ... What's the story with trying to put a football accumulator on? I place one or two inplay bets on which you allow because your computer probably works out after the 5 second delay that the bet has a low percentage of winning but when I place a football bet on with a decent return over 2k you keep refusing the bet ! Why?! Is there that chance it could win that the computer says NO?!Your Internet is terrible as well. How can the Internet ( which is the highest speed I've paid for btw ) have connection failures or slow connection in bad weather when the wires are underground? How many times do you keep upgrading the connection saying it's the best ever when it's no different than the last but more expensive.

Andrew
18 November 2023
Comment from uk.trustpilot.com
Signed up and made a series of small bets, utilising the promotions advertised on the site. Received an email after just a month saying "After reviewing your account, you'll no longer be able to take part in any more promotions.". Feels really misleading to draw you in with lots of offers, and then say "no more" when there is no mention of the short term nature of this on sign-up - very much a case of being hooked and then dropped.

Liam Moore
18 November 2023
Comment from uk.trustpilot.com
I love the site but is seriously so hard to get a bonus playing games I've noticed you have to spend at least 50 100 to even get a bonus even though the two scatters come out literally most spins but you can't get three let alone get the 5 scatters so for me this site can only have a three and before you come back say all games are tested yeah we all know but what we want to know why it's so hard to even get a bonus on here

Robert Paton
17 November 2023
Comment from uk.trustpilot.com
Good betting site but they operate a 24 hour system which is is the most stupidest thing about. If I put £100 on a horse at 4:00 I have to wait until 4:00 next day to put a bet on .Absolute ludicrous.I'm now going to cancel account lost money waiting for this stupid rule

Mr Evans Chris
15 November 2023
Comment from uk.trustpilot.com
Everything on the website is user friendly.Very professional and easy to navigate.Some very good promos too.

chrys b
15 November 2023
Comment from uk.trustpilot.com
I opened my account , I did my verification and I made my first deposit.After I won my first bet my account was blocked.They ask for documents, which i provide (picture with my ID and the date etc)More than a week and my account it is still blocked and nobody looks to respond anymore to any email

Emmanuel di folco
14 November 2023
Comment from uk.trustpilot.com
What whent wrong was I put a bet on live roulette and I placed my bet the wheel was running but as I placed my bet I won and the wheel was still turning and stopped on black that I won.as soon as I entered my bet it just came up won like predicted and I've placed bets on most numbers and the only 5 I dont bet on suddenly come up trumps lol.what can you say ???

Consumer
14 November 2023
Comment from uk.trustpilot.com
Tiered system in place for members which is denied when questioned directly. Ts&Cs also lie and claim that promotions such as 5s game are “random” which is untrue.Some members on 5s are only ever able to win 10p, 50p or £1 per goal while others get £20 £50 or even £100 per goal every week. Game rules state this is random. This is not true. For almost 2 years this has been repeated and denied when explanation sought on live chat.I have no problem with promotional games being different for different members based on level or spending or other variables but to deny it and actively lie about the fact this is the case is rubbish.

Mark Crawley
14 November 2023
Comment from uk.trustpilot.com
Great site loads of fun games 😄👍world class customer service 👏 team very helpful always available and get back in quick time. Big shout out to Bradley and callum 👍👏.

Tristan
14 November 2023
Comment from uk.trustpilot.com
I have been using Virgin bet for about a week now, and it is one of the best sites I have ever used. The Sports book is excellent with live streaming on most events, plenty of promotions and price boosts. I have received Withdrawal payments very quickly too. I use the app which runs very smoothly.

Colin Neary
14 November 2023
Comment from uk.trustpilot.com
The 10 acca return on two 10 pounds bets in a week. Is a great idea. You feel like your getting something back if your bets are down.Also your winnings are in your bank straight away. Unlike most other sites

James garner
14 November 2023
Comment from uk.trustpilot.com
Amazing experience odds were great shame the teams did not play like they should

Bicuda
13 November 2023
Comment from uk.trustpilot.com
Absolutely no, deposited almost £300 and got bonus £ 9 . Moved to a different game and you get the same. Very careful!!!! This is how they make money! Bonuses are so so low and you get nothing back from them. From the beginning of the game you can figure it out when the pay out it's 30p or maximum 90p on 60p stake .stop playing because Bonuses will be the same. 2x or 3x and its Absolutely nothing in return. I won on a different site and give them my money. Someone should report this site.

David Rooke
13 November 2023
Comment from uk.trustpilot.com
This has to be one of thee most unfairest site that I have been on in so long!!! Deposited £150 and and I know that gambling is a major risk at any given time, but seriously I spun one game over £190+ times and I got free spins once and it gave me less than £6 back and that was gone in no time, lesson learnt from now on i shall just give this site a massive no!!

Grant Bedford
13 November 2023
Comment from uk.trustpilot.com
Be more productive how can u spin 2000 times to get bonus rounds for £1.85,£1.40, £2:14 but u have so many dead spins but I are happy enough taking customers money for a corrupt cheat service just as bad as all the other corrupt thieves 33 spin bonus rounds pays £2.14 on 20p stake after taking £380 corrupt rtp is an absolute joke say responsible gaming how about fair play corrupt dirty site

Steve W
13 November 2023
Comment from uk.trustpilot.com
Awful service.£80 was taken from my bank a week ago.The £80 was not showing in account balance/gaming history/banking history, therefore this was not a deposit or a case of fraud as there is no trace of it in my Virgin account.I complained on live chat immediately and was given a stock answer and email address to send proof of this too.Which I did, I sent the ‘ARN number’ they requested, 4 days later I receive a reply saying there is no proof of deposits from the bank account in question (there has been multiple). So they request bank statements, to which I obliged straight away, 3 more days later I get a response that talks about a previous deposit 3 days before the disputed transaction for £50 (not £80) and told me how I spent said £50.No mention of the £80 I’m disputing, despite this being a very different amount and in the email trail it has all the dates/times etc. Tried live chat and again, stock answers and feel like I’m getting nowhere, very frustrating and no end in sight.

Ginette Attwood
13 November 2023
Comment from uk.trustpilot.com
This site used to be really good but my experience over the past 24 hours changed my opinion about virgin bet..so much money in less than 2 days, a lot of money played on so many different games and nothing...NOTHING!!! how can you possibly think that this is OK? I can honestly say that this has never happened to me in the years of gambling, I mean that.I only ever had good, positive things to say about this casino up until now..I expect to lose mostly regarding gambling but never like this..this past 24 hrs on your site has been a very miserable and frustrating time...money gone in minutes, no fun!

warfare warrior
12 November 2023
Comment from uk.trustpilot.com
It's impossible to win, No bonus in sight and it keeps crashing AVOID.
Ginette Attwood
13 December 2023
Comment from uk.trustpilot.com
Funnily enough and despite being blocked from playing due to me leaving a disapointed review on here I played the free game and won £10..Woohoo!! Or so I thought..I played £5 in one game which after putting over £3 in on smallest bets my game abruptly stopped as I was given yet another error code?!?!?! I chose another game and it's a game that I play regularly but this game had no scatters at all, the reels were spinning and the scatters were showing up in the background but not when the reels landed???? A whole £5 and no scatters at all..just screams wrong..also just before the money ran out I had yet another error code..and you tell me I should try some troubleshooting tips? I never have this problem on any other site I play on so please don't insult me any further and just shut my account indefinitely.
Funnily enough and despite being blocked from playing due to me leaving a disapointed review on here I played the free game and won £10..Woohoo!! Or so I thought..I played £5 in one game which after putting over £3 in on smallest bets my game abruptly stopped as I was given yet another error code?!?!?! I chose another game and it’s a game that I play regularly but this game had no scatters at all, the reels were spinning and the scatters were showing up in the background but not when the reels landed???? A whole £5 and no scatters at all..just screams wrong..also just before the money ran out I had yet another error code..and you tell me I should try some troubleshooting tips? I never have this problem on any other site I play on so please don’t insult me any further and just shut my account indefinitely.