Virgin Bet PLAYER REVIEWS(841)
Christopher McDermott
10 August 2023
Comment from uk.trustpilot.com
Was awarded 5 free spins but didnt catch the name of the game it was on. Other betting apps have a profile section for free bets/games available to find the bonus awarded easy. Tried Live Chat and the bot asked me really irrelevant questions then the agent did the same and told me they couldn't help. The monthly game is bad enough but this is poor for any betting app.
David Lewis
09 August 2023
Comment from uk.trustpilot.com
I like the site very much,the free games are and the best odds guarantee is the best I have come across.the one thing I don't like is bet amount being set at £10 and going straight to an accumulator I have accidentally done a £10 accumulator when I wanted to go do a Yankee I only bet in small amounts and this took a lot of my budget and it wouldn't let me cash out
Knuckles
08 August 2023
Comment from uk.trustpilot.com
Casino (slots) constantly crashes mid game. Too long to update results on horse bets. Balance doesn’t change after placing bets immediately. On 2 occasions bet placement has failed, then re-done and it’s processed twice. Just a shoddy website (and app)
Gee
08 August 2023
Comment from uk.trustpilot.com
Very good offers. Odds could be a lot better but consistent offers which is better than most firms
David Long
08 August 2023
Comment from uk.trustpilot.com
Recently you changed the rules on best odds guaranteed from 9am to 10am. I would like to receive a email of any major rule changes. Its all very well changing these things on your promotional adverts but what regular punter checks this before placing a daily bet? So if there are going to be any changes to promotions or offers in the future could i be notified of it in advance please? Other than this the site is fairly good.
Mr Phipp
08 August 2023
Comment from uk.trustpilot.com
Offers not really typical of any of my usual bets.Best Offers seem to be aimed at inviting new customers rather than pleasing your current audience!When I am tempted by a promotion, it always needs scrutineering to the point I lose interest in the bet.
MR A C SANTOS
08 August 2023
Comment from uk.trustpilot.com
A very enjoyable bookie to punt with. The bookie that definitely gives back more than any I’ve ever used before. Whether it’s the daily/monthly free game, FIVEs or the ladder. You don’t need to spend big to have a good time with VirginBet! I also enjoy the free £10 weekly bet when you place 2 £10 bets on sports accas. Money back on places on horse races is a personal favourite too!
Mr S Klosinski
08 August 2023
Comment from uk.trustpilot.com
Quick withdraw, easy to read app. Fair prices, just great to be part of them although I wish to win more money but that just my luck lol
Ms Alison WALKER
03 August 2023
Comment from uk.trustpilot.com
I've always previously given a five star rating as I have been with virgin bet from the very start. I have always believed customer loyalty gives better benefits, Withdrawals are super fast and trouble free I only play casino and slots, I've also had some of the biggest wins on this site than any other but this last 3 months have been very frustrating, the game play feels very different it takes a hell of a lot of spins to achieve a bonus and then the bonus was a small amount. But for me the most annoying part was a new game called eggzz, Its a great game one I enjoy playing and it pays well, it's a progressive game so even if you don't get a bonus you have possibly progressed to winning one, for me the frustration came when i logged in to play only to find it had reset the eggz back to the beginning without any bonus win, 60p a spin over a period of a few weeks all three progressive eggz were ready to hatch with the bonus and its re set, this is my frustration. The entire game experience and slots feel very different on the site and i wish it would refer back to being the great site i loved so much. I will persevere as I always do because this is by far my fav site but for now I will play less and hope the glitches and game error codes also stop. Will come back as always and review should things get better.
Mason Watton
03 August 2023
Comment from uk.trustpilot.com
Absolutely horrible experience. Won a bet and have been trying to withdraw my winnings, once withdraw is made they disabled my account. When contacting customer service and having to supply 5 different forms of ID to prove I am who I am. Once all details had been sent account was enabled again for around 10 minutes, tried to withdraw my winning and they disabled my account again!!. Absolutely no help at all, still waiting for my money. Stay well away from this company I can't stress this enough. They will take your money and when it comes to paying out they will just disable your account. ABSOLUTE JOKE OF A PLACE AND HOPE NOBODY ELSE HAS TO TO THROUGH WHAT IM GOING THROUGH.
Darren Metcalfe
02 August 2023
Comment from uk.trustpilot.com
My favourite betting account at moment for slots and games loads of great freebies. won a prize of 1k just for playing a game in there 1m giveaway only thing I could moan about really is you don't get to cash out on your lucky 15 bets like you do with bet 365
Thomas Mcauley
02 August 2023
Comment from uk.trustpilot.com
Virgin bet is the best app out there super fast and no glitches... I think on a personal level when a goal is scored or there is a wicket in cricket for example you take a long time to re calculate the odds compared to others and also you asked me a couple of years ago about how to improve fives and even though it's free and pretty good it's went backwards but other than that overall it's the best app out there
Dianne Jefferson Abrahamson
01 August 2023
Comment from uk.trustpilot.com
Plenty of gambling available, sports and gaming. Free spins and free 5s game. Don’t like the delay in updating balances when betting!
Neiltcsmith
01 August 2023
Comment from uk.trustpilot.com
Virgin bet seem to get a lot of bad reviews but my own experiences with them have been fine. The app is easy to navigate and Deposits/ withdrawals are really Quick. The only gripe I have are they aren't very forthcoming with free bets. I can bet quite heavily on Horses/ Greyhounds ( mostly singles) and don't recieve any free bets whether I win or lose.
Allan
01 August 2023
Comment from uk.trustpilot.com
I do like using Virgin bet as a new customer the web is very good but sometimes its confusing with the special offers as it happened to me. It was a spend £5.00 get 5 free spins so I clicked on the box to play but then I had played what I thought was the slot but it was a slightly different game. What would be great is when you click the play box it would be good to take you straight to the offer.
Calum2003
01 August 2023
Comment from uk.trustpilot.com
Unreal siteGreat customer careGreat bonuses Loyal bonuses to long term users Highly recommend
Mr M DUKE
01 August 2023
Comment from uk.trustpilot.com
I can only review football gameplay as it’s the only one I use. The weekly ‘Fives’ competition keeps an interest in the football going. However, deposits and withdrawals are slow to complete and the platform isn’t user friendly unlike SkyBet) which is much easier. Sky also offer more bets and easier to follow in game stats. On the plus side is the £5 free bet following certain conditions
Mr Timothy Andrew Williams
01 August 2023
Comment from uk.trustpilot.com
Very good service, sometimes may have better prices on sports in other companies, but they are competitive. Good bonuses with the fives and weekly games. Always get a good return on them. Withdrawals can be slow. Other than that, good app and service
Wappy
01 August 2023
Comment from uk.trustpilot.com
1. This app is easy to download and use. The platform is stable with very few problems2. It is easy to deposit and withdraw money. Post betting payment wins are instant.3. There is a wide variety of sports, casino and games betting options4. The online support is just about ok. The telephone assistance seems to have disappeared though which is disappointing as I found this easy to use. 5. I like the safe gambling tools available.
Allan Buchan
01 August 2023
Comment from uk.trustpilot.com
The app is really easy to use , has a vast array of markets . I particularly enjoy the variety of the football markets . I like the bonuses and the daily casino feature and the competitions to win free bets ect , overall my favourite betting app and basically the only one I use now
Matthew
31 July 2023
Comment from uk.trustpilot.com
Been a customer for years now the monthly special game is getting worse and worse i use to win anything from 100-250 then it went to 60 and now to 18 free spins winning 3.70 devaluing there customers month to month year to year no matter how much you spend HOWEVER the FIVES game is good
James
30 July 2023
Comment from uk.trustpilot.com
Useless scammers. If you win a little bit they restrict your account. I withdrew £70 few days later I can't access any promotions, can't make a sport bet. No explanation, no warning, no courtesy. What a great company hahaha. Makes me even happier to have won £70 from these scammers hahaha.
Charlie
30 July 2023
Comment from uk.trustpilot.com
Shocking once again! Absolute joke.of a site!! 1 deposit not a single win. 1 of my deposits over 100 wagered not a single bonus! Todays deposit once again after wagering hundreds on the site no bonus! Its clear to see you have a massive issue with paying any bonus on the slots! Not random.what so ever. You DO NOT pay bonus rounds on the slots! Fact! Absolute shocking site!
Melanie
29 July 2023
Comment from uk.trustpilot.com
Theyll put limits on your account so you can't play slots and can never get ahead so you hit the internal loss limit of the tiny sum of £100 and be restricted all month it's really awful what they do to winning accounts very suspect how I Was up for a few months then suddenly started hitting the stupid spending mechanisms really put me off this place.
T Graves
27 July 2023
Comment from uk.trustpilot.com
Great customer service and very generous when it comes to free bets and spins. Easy to use app which works extremely well on android (I assume I0S too, but I ain't an apple guy)!
Spayne
26 July 2023
Comment from uk.trustpilot.com
Overall a good experience and a nice platform. Loses a star for recent outages that forced me to use a different supplier who stole my deposit. Will stay here as they treat their customers fairly.
Stephen Montague
26 July 2023
Comment from uk.trustpilot.com
I love the daily game , I love playing on your casino competitions. Most races have special prices on the horse racing, which makes a better option than just normal betting.
kerry.n.youngtalktalk.net
26 July 2023
Comment from uk.trustpilot.com
Virgin are gradually improving their offers and compete well with the likes of my other a/c with Skybet.The website works well and is easy enough to navigate.My only gripe is that BOG does not start until 1000am. 0900 would be better for us desperate punters! Generally WELL DONE guys!
riggaboots
26 July 2023
Comment from uk.trustpilot.com
Great free weekly games plus the ladder sports quiz.. prompt pay outs on withdrawals..BOG on the UK and Irish horse racing and overall excellent sportsbook 👍
James
25 July 2023
Comment from uk.trustpilot.com
Doing maintenance to often early in the morning. When you want to bet your horse you’ve missed the price
Gary Dabner
25 July 2023
Comment from uk.trustpilot.com
Although I like a little bet, I find it somewhat deceiving to say I have a free bet when in fact it's not as I am told to put a bet on before I get the additional bet. A bet is only free if you don't have to pay anything at all. Saying free is an incorrect description
Krzysztof Maciąg
25 July 2023
Comment from uk.trustpilot.com
I really don't like it when you interrupt the polonowanie with an ongoing sports meeting, I know that you do it on purpose, there have been so many times, you gain from the fact that you block the so-called taking money.It is not very professional, I played in various establishments but I have not met anywhere
Noel Downes
25 July 2023
Comment from uk.trustpilot.com
good site, easy to navigate and some decent promotions. Not always the best prices, but best prices guaranteed does tend to negate some of this
David Evans
25 July 2023
Comment from uk.trustpilot.com
Tried placing a bet so deposited a further £10 into account but when tried to put it on money still not in account, realising me a £35 loss as unable to place bet!!Emailed customer services whose response was totally unhelpful and derogatory,saying you should try logging out and back in! This does not happen with other online bookies that I use?!
Paul Smith
25 July 2023
Comment from uk.trustpilot.com
Fairly easy to navigate around and get used to, colourful(lovely red) colour and sharp graphics and to date I've had minimal issues with software problemsSome interesting and creative promotional ideas that offer decent rewards and entertainment and I am looking forward to the football season and what bets you have to offer - I have a clear preference for William Hill on their range of bets compared to other sites and i will be scrolling virgin from mid next week, encouraged to look at yours to see how good you are !(in my opinion of course)I'm hoping you too will offer easy accessible cash out options on premier league/EFL matchesYour live casino is much same as Hill's offering same games similar level of promotions and pretty good overallAll in all 'well done' and keep developing your promos especially on the new football season ahead, perhaps a weekly/monthly/seasonal competition with attractive prizesMaybe horse racing could be improved with race and meeting winning distances for example plus other new inventive type options All the best Paul
Jeremy Davies
25 July 2023
Comment from uk.trustpilot.com
Bring back monthly review and the quiz game where you can win free bets.I do enjoy virginbet but not as much as before as promotions are not as good
Gary Coombes
25 July 2023
Comment from uk.trustpilot.com
Playing a game on casino I tell you not biggest con ever got about 10 free spins numerous of times gave nowt hardly stay away from these fixed.
kevin beck
25 July 2023
Comment from uk.trustpilot.com
Only joined Virgin Bet a few weeks ago but enjoy the horse racing match betting, and the free games a bonus each day, doing more bets on Virgin than my normal bookmaker, Keep up the Good Work.
Shane Norris
25 July 2023
Comment from uk.trustpilot.com
I've used VirginBet for over a year and it's been fine, great app, great offers and great casino. Winnings paid as quickly as deposits are taken. Various games such as FIVES and The Ladder have been great fun. Great company.
Mr David Holling
25 July 2023
Comment from uk.trustpilot.com
I feel you are the best betting site out there You are always offers great odds and if you could guarantee them after 8am rather than 10 I would bet with you everyday I currently bet with bet365 as they do offer odds after 8 I place lucky 15’s daily at every meeting I also love the free bets you offer and if you could guarantee me best odds after 8am daily I would bet with you everyday
Stuey lowe
25 July 2023
Comment from uk.trustpilot.com
On downside all Bonuses gone downhill compared to what I used to get after spending a lot on site and other gambling sites have better bonuses.On the plus side the responsible gambling limit now is from start of month till end of month to make it easier for customers
nigel smith
25 July 2023
Comment from uk.trustpilot.com
Half the time I can't bet because of time limits or deposit limits that have been changed by v bet
edward
25 July 2023
Comment from uk.trustpilot.com
In the past I have used different betting sites but none come even close to Virgin bet on many levels. The free games are the best by far, and so many to use that are genuine. The customer service again is superior to any that I have used before, if you want to speak to someone on the phone you can do so easily, many betting sites do not offer this. When I email I always receive a fast response even on busy days.The staff that I speak to during telephone conversations again are the best, they are always friendly and helpful and speak clearly, something other sites can learn from as callers are directed to Asia and I found a communication barrier often. The site layout is superb, easy to navigate and has a good range of betting available.
LCFC
25 July 2023
Comment from uk.trustpilot.com
I used to yourselves regularly and felt a valued customer. I was supposedly a VIP customer then all of a sudden I wasn't. No notifications no anything. Since moved my custom elsewhere where my loyalty is rewarded.
Jason O'Neil
25 July 2023
Comment from uk.trustpilot.com
All the chances at free bets. It makes you feel valued as a customer. The Ladder, Fives and other offers are brilliant opportunities for free bets that is beyond all your competitors. 🤩
George Gemmell
25 July 2023
Comment from uk.trustpilot.com
ExcEx Ellen promotions bet 5pound on bet builder get 5pound free bet plus money back as free ber if horse finishes 2or3
sonnie
24 July 2023
Comment from uk.trustpilot.com
Spent a lot of money on 1 slot, nothing back! Then when finally got on a different slot that was starting to pay back i get kicked off!!! Now it won't let me log on!!! Don't like winners....
joao Vieira
23 July 2023
Comment from uk.trustpilot.com
Avoid.... Very predicted casino. Keep records of your games and you will see. Making a record of my game history, to make a report to the Gambling standard's.
Nick Hayes
22 July 2023
Comment from uk.trustpilot.com
Whatever you do make sure you don't win anything. They will ban you. I have been barred from all promotions (even casino that I haven't taken part in).Stake restricted to zero overnight. Virginbet are notorious for not liking any winners, so tread carefully, or preferably avoid this site.
paula field
10 August 2023
Comment from uk.trustpilot.com
I play many slot sites, this is without doubt the worse one. It literally takes 100’s of spins before hitting a bonus. Then the bonus payout is very poor average is 20x stake. I have had free spins awarded that I can not find to use. The site layout is not user friendly at all.
I play many slot sites, this is without doubt the worse one. It literally takes 100’s of spins before hitting a bonus. Then the bonus payout is very poor average is 20x stake. I have had free spins awarded that I can not find to use. The site layout is not user friendly at all.