Virgin Bet PLAYER REVIEWS(950)

Gambling dude
08 September 2023
Comment from uk.trustpilot.com
Another bookmaker Losers need only apply. Get so fed up with these so called bookmakers who don’t ever want to lose. If you win anything they will look to restrict your account to £0 quickly. Maybe virginbet and others should remember they’re in the gambling industry winners and losers. Absolutely pathetic company go anywhere else but here.1 star way too much

Carl Higgins
07 September 2023
Comment from uk.trustpilot.com
Terrible site. The sports lay out is horrendous looks like something from the 90s. Their casino side is on par with being one of the worst on the market. Low paying wins. No chance of hitting bonuses. Their daily free game I stopped playing a long time ago you could see how rigged it was. Definately not the same as it was when we all first joined and won loads of spins off it, funny that isn't it. Their fives games is equally bad as many others have said its mainly defenders and midfielders that it gives you and you usually get 2 pound or below per goal. I did actually manage to get 50 pound per goal one time but that was when covid hit us all and the games were scheduled to be cancelled that week. Everything on this site is staged so you're better off going else where apart from here and livescorebet.com (their other site) avoid.

Consumer
06 September 2023
Comment from uk.trustpilot.com
Virgin bet have two free games to entice customers The Daily free game - where I have not won in 2 years!! And the have FIVES- totally novel, however the most you can win is 50p with 10p per goal the norm. Not being funny but what can you buy with 10p?? I’d need 9 goals just to win a mars bar!!!! Totally out of line with reality and stops me from wagering with them.

john Sly
06 September 2023
Comment from uk.trustpilot.com
Best guarantee odds free bets and fives big thumps from me

Mr Ian Butter
06 September 2023
Comment from uk.trustpilot.com
Quick pay out, easy site to negotiate and reasonable odds.

Richard Griffiths
05 September 2023
Comment from uk.trustpilot.com
Few bets not settled on time ( waited 14 hours or so ) but understand that virtual racing was playing up ... home page is good .. not keen on the tab on the bottom right able to swipe straight over to blackjack, best site out there overall and odds are great

Richard Steele
05 September 2023
Comment from uk.trustpilot.com
Easy to navigate website making it easy to place bets on any sport.Good promotions available on the App.

Colin ThebigYin McMillan
05 September 2023
Comment from uk.trustpilot.com
Basic site that is nothing special and difficult to navigate at times. The cash out is non existant and the odds make you try other sites especially in bet builder. Free bet offers always linked to a higher bet first.I use it only occasionally

Terry
05 September 2023
Comment from uk.trustpilot.com
Plenty of bonuses and very fair odds on football and horse racing

terence
04 September 2023
Comment from uk.trustpilot.com
Use account for horse race betting a couple of times a month and restrict bets to £50.00 maximum a month. Usually ignore any free bets on casino etc., but last week thought I would take advantage of free spin offer and have a go. Played for about 5 mins won a few spins but then stopped when free spins no longer available. Now have a message stating restricted to no more free offers and do not contact as reason will not be given !!. Why ??

Ms Alison WALKER
04 September 2023
Comment from uk.trustpilot.com
I'm back again as always i've been with VB since the beginning and Until a couple of months ago loved it. A lot of the tech issues seemed sorted I had previously complained about a change in style of the spins very juddery etc but this last week everything seems fine again, disappointed with the free phoenix game harvest resulted in zero its lost its excitement maybe add a different game, good that we have a recently played game now to enable us to carry on with a game we like, would be nice to have an add to favs section, some cool new games too I previously dropped this down to 2 stars and I review every few months just because people can be quite harsh with reviews, I think a regular review always helps to show that the site overall is good or bad and in all honestly whatever was wrong seems to be okay now, hoping to win a daily or a jackpot one day deposit and withdrawal is super fast no issues, I dont use the betting side. Not experienced a win on the live slots yet but may give them a go at some point to let you all know. I do review a lot of online casinos because I love to play, I always play with what I can afford and you can always set safety measures in place. Not quite the 5 stars yet i've enjoyed sticking around and as always will be back in a few months with positives and negatives if any. Thanks.

Nick
04 September 2023
Comment from uk.trustpilot.com
Awful bookie, promotion restricted at the start of the year but was recently able to opt into a free bet promotion on their site so assumed I had become eligible again. Not at all the case, just crap software that still shows customers offers and let's them opt in despite being ineligible. Poor.

Michael Parry
31 August 2023
Comment from uk.trustpilot.com
Do not use their slots or online casino. Over a thousand pounds down and not one half decent return, I plucked up the courage to email them, and just got given the old responsible gambling advice and told that it’s all ‘random’ as if I’m some kind of idiot. And to top it off, had my account suspended for asking if it’s fair that I’ve lost that much and not had anything back, so now there is 0 chance of getting anything back! Disgusting customer service.

zoran jankov
31 August 2023
Comment from uk.trustpilot.com
SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS!!!!!!!!!!!!DON'T EVER OPEN THIS SCAMMERS SITE GUYS THEY ARE THIEF'S THEY DON'T WANT TO PAY JUST THEY WANT TO TAKE YOUR MONEY AND DON'T BELIEVE THOSE 5STARS REVIEWS THEY BEEN WRITTEN FROM THEM PERSONALLY THEY ARE SCAMMERS NO ONE WILL GIVE THEM 5STARS NO ONE.THIS IS MY 12TH REVIEWS FOR THIS SCAMMERS GAMBLING SITE AND WILL NOT BE THE LAST THEY OWN ME MONEY FROM 12/01/2023 I WON TICKET AND THEY STILL DON'T WANT TO PAY THIS IS OVER 6MONTHS TIME SO DO NOT LOSE YOUR TIME WITH VIRGIN BET ALSO THEY BLOCKED MY ACCOUNT AND JUST THEY REPLY TO ME PLEASE GET IN TOUCH WITH OUR SUPPORT TEAM AND WILL BE HAPPY TO HELP YOU....BUT THEY NOT HELPFUL THEY JUST SAYING WE DON'T KNOW YOUR FROM MARCH ON STEP3 INVESTIGATION AND WE DON'T KNOW NOTHING MORE...SO IF THEY DON'T KNOW NOTHING WHAT A HELL THEY REPLY TO MY COMENT FOR THIS SCAMMERS GAMBLING FAKE BET COMPANY.THEY NEED TO PAY ME IN TOTAL 2629.52 POUNDS ALMOST 7 MONTHS SO DON'T EVER USE THIS SITE IF YOU DO NOT GET IN TROUBLE WITH VIRGIN BET SCAMMERS GAMBLING FAKE BET COMPANY.SCAMMERS PAY THE MONEY

car que
31 August 2023
Comment from uk.trustpilot.com
S C A M ERS signed up for the offer of £10 for two free £10 bets then after auto verified, and placed a bet you find that you can not log in with the password you used even though i know it is correct.Try to reset this, and an error message comes up. Contact the scamers then they say they want all sorts of ID uploading. No thanks SCAMERS keep your free bets there is better out there you must need the coin after cosmic girl failed 😉

Robert Paton
30 August 2023
Comment from uk.trustpilot.com
This company looks after their customersalways giving free completions that you can win money at their expense. Also fast payouts and a very good sports layout.

Ondrej Tomasik
29 August 2023
Comment from uk.trustpilot.com
It's not bat at all bit what I hate is that free game on goas when I win 2 £ and less what is all time I hate that it's not point even play. Soru 0 be beter then 50 p

robert baillie
29 August 2023
Comment from uk.trustpilot.com
Plenty of free bets and the fives football is a brilliant addition the only thing I don't like is the free game you never seem to get past 5 free spins 10 free spins or 5 pounds better to reduce the main prize of 750 pounds and give more to the other ones but in general I like the site

Consumer
29 August 2023
Comment from uk.trustpilot.com
This is a very easy to use site with all sports covered and other games to play.There are Free games every day of the week for the chance to win cash into your account so you can use as you please and when.There are gambling controls you can use to help you while you can still enjoy betting on your sport.I have and am still using other betting sites but this is by far the best for me.

zoran jankov
29 August 2023
Comment from uk.trustpilot.com
SCUMBAGS SCUMBAGS SCUMBAGS PAY MY MONEY.GUYS DON'T EVER OPEN THIS SCUMBAGS SITE THEY NOT PAYING WHEN YOU WIN THEY KEEP MY MONEY FROM 12/01/2023 AND THEY STILL DON'T WANT TO PAY MY MONEY WHICH I WIN AND REST OF MY MONEY WHICH DOESN'T HAVE NOTHING WITH THE TICKET IN TOTAL 2629.52 POUNDS.NEVER OPEN THIS SCAMMERS SITE AND DO NOT BELIEVE THOSE REVIEWS WITH 5 STARS THEY WRITTEN BY THEM LIERS.SCAMMERS SCAMMERS SCAMMERS PAY THE MONEY

Dan Collins
27 August 2023
Comment from uk.trustpilot.com
Took advantage of the welcome offer, after that I hardly used the account as the site was not user friendly at all so rarely used the account unless there was a good promotion. Received an email recently saying I was blocked from all promotions which was nice seeing as I hardly used the account, recently tried to use the account to place a bet and even tho they accept my deposits they have blocked me from placing any bets, it took the second live chat agent to tell me this as all the others just quoted terms and conditions to me. Avoid this betting provider at all costs, it’s a Micky Mouse show!!!

Abe Lincoln
27 August 2023
Comment from uk.trustpilot.com
With all due respect to the response to my previous review, you're talking absolute nonsense. Pardon my French. You're a laughing stock now, the big appeal was decent bonuses. Funny how when I was staking several thousands of pounds per month I was "randomly" given great bonuses. Then your free to play games suddenly became utterly chronic.You're fooing nobody, you're preying on the vulnerable. Shame on you.

Hassan Edwards
25 August 2023
Comment from uk.trustpilot.com
IMPORTANT NOTICE I Joined virgin bet site in good faith that this was a decent fair playing site to join. Only to learn this is the worst betting site I could of join. They was happy to take my deposit of cash also happy I was losing account was fine. Soon as I won account started to play about freezing out call there customers service which repeat the same thing like robots over again absolutely the worst customer service then try to access my account had been block with my balance and winnings also had open football bets running I try to contact there customers service there reason for my account issues is I mentioned I'm sick of company treating there customers this way. They now saying they block me because there concern on my mental state this is a scam company over a week ago I try to resolve it still my account is block and they still have my cash absolute scam company I've past my details of the issue to the ADR independent betting agency I will be contacting the betting commission also

FireThemIn “FireThemIn”
25 August 2023
Comment from uk.trustpilot.com
Great app and site , I only play slots but very fair and you don’t need to jump through hoops to get your money back when you win +++

Bill
25 August 2023
Comment from uk.trustpilot.com
Awful bookmakers, unless you pay and pay alot they give you nothing including terrible odds.Fives is a joke to, alot of effort to get a load of defenders for rubbish teams when goals are the objective lol then the wheel and boom! 10p per goal, my god such kindness And finally, a free bet is a FREE bet, not wager £5 or £10 to get it, how is that free? do you employ people of diminished mental capacity? Your even emailing these to me as if your actually giving me something.

Johnny Halliday
25 August 2023
Comment from uk.trustpilot.com
Pathetic warms. Restricting account when you win, hahaha what a disgrace and the useless gambling commission let these imbecils continue as they please. Idiot people all around. AVOID THESE SCAMMERS...

Daniel Mccaig
24 August 2023
Comment from uk.trustpilot.com
Received my later, lower value withdrawls, however the higher amount that was my first withdrawl is still sat pending! make it make sense!Reply: Already done that and I still have not received my money, as per other reviews, this is a scam company who will take your money witihin seconds, but if you win it's held to ransom!I will be reporting you to the Gambling Commission

Abe Lincoln
24 August 2023
Comment from uk.trustpilot.com
Used to be a great bookmakers a couple of years ago. Since then, bonuses have been absolutely crippled, the app has changed for the worse (can't see prices of your selections anymore, what is that all about?) the Virgin bet chatbot is possibly the most annoying thing I've ever encountered, needs about 10 attempts to actually connect to a human and lastly the withdrawal times are absolutely scandalous. Ladbrokes, skybet and unibet are all instant withdrawals, I have the money in seconds. By the time that Virginbet has transferred YOUR money it's worth about half it's original value.Shoddy shoddy company and a shadow of what it was.

Mark Stevens
23 August 2023
Comment from uk.trustpilot.com
There are so many better sites offering a greater frequency of free spins on new slots that customers might otherwise bypass for they're personal favourites. Nobody is going to get rich off 3 free spins but you might win a few quid which still isn't enough to withdraw so customers can only bet they're balance again. Invariably any money given out is returned promptly. Other sites also offer free bets on important football or horse racing days but Virgin bet always seems to give the impression of a smaller, less generous operator that fails on most levels to incentivise.

customer
23 August 2023
Comment from uk.trustpilot.com
The daily promotion is very poor, never won anything other than 5 spins which then leads to 12p max.All i get in fives are defenders that arent playing. Poor.

Mark
23 August 2023
Comment from uk.trustpilot.com
Signed up just 5 weeks ago and have already had my account restricted promotions and stakes. No reason behind it and decision final. I won a bit and lost a bit so not sure what the issues is. Joke of a company.

Hassan Edwards
23 August 2023
Comment from uk.trustpilot.com
This app has block my account to avoid paying my winnings do not use virgin betting the customer service is absolutely the worst I have come across.

Andrew Bradshaw
22 August 2023
Comment from uk.trustpilot.com
High quality experience. Good joining offer, two £10 free bets and plenty of good offers once joined, some free to play too.

Rich Jukes
22 August 2023
Comment from uk.trustpilot.com
No free bets for customers, and never win on your free games or promotions

Robert
22 August 2023
Comment from uk.trustpilot.com
EaSy site to use , some very good free bets too. Recommend playing the “fives” game (free). Only thing I don’t like is no scorecast betting.

Tadas G
22 August 2023
Comment from uk.trustpilot.com
Everything it’s ok. Lots of deposit option lots of sports to bet but to get 5 stars you need to have search option

Gareth Horler
22 August 2023
Comment from uk.trustpilot.com
The Casino slots quite frequently crash and need to reload, generally a good platform though.I would prefer if the minimum bet was 1p rather than 5p. Also when I do an accumulator of more than 8 teams I can’t select all multiples. This is a downside.

Karl Rio Howard-Hope
22 August 2023
Comment from uk.trustpilot.com
Greats odds, Fun games, More free bets would be exceptional

Eddie T J Naylor
22 August 2023
Comment from uk.trustpilot.com
i can not trust a company that makes me exit a game with errors all the time 1gb a sec internet top of the range pc no excuses! let me play a slot for so long then hit me with an error to exit the slot why are you in this sector if this is the state of your site 5 errors and made me exit the slot in the last half hour disgusting.

Hassan Edwards
22 August 2023
Comment from uk.trustpilot.com
This is the worst betting site I won a multiple of bets which this betting company kept my winnings when I try to contact them via there live chat I was then closed out my account with open bets running also my balance of money there reason I mentioned I'm sick of these sites holding on to peoples winnings. They are concern that I said I'm sick that there reason for locking my account keeping my cash from me avoid this site if you dont wanna go through same issue scam company

Gary Coombes
19 August 2023
Comment from uk.trustpilot.com
Please beware I bet a 15/2 winner £7.50 Ew when I checked they've changed it to different horse. I always bet Ronan Whelan something strange happened when I went to check my winnings screen flashed then I was on a loser dodgy practice please beware.

Elaine Briggs
18 August 2023
Comment from uk.trustpilot.com
Been with virgin bet for years used to get called every month to discuss account enjoyed the personal touch customer services applied the site must be changing or hav new customer service people spoke to a guy called Jack what a ignorant disrespectful man monthly reviews are finished I was told bye I think it's because of my deposit limit I have on so really now they know you cant lose too much they dont give a damn but lately payouts on casino are non existent I'd try somewhere else if I were you as gone totally downhill

Alex
16 August 2023
Comment from uk.trustpilot.com
I am a blind user, so website design is really important to me, especially functionality with ScreenReader software such as JAWS, NVDA, and VoiceOver on Apple devices. The site works fairly well in this respect, and the big plus is the excellent friendly customer support, which you can telephone if necessary! You can't beat talking to a human being when you need help!!But the e-mails I receive are useless because they have lots of pictures/graphics in them, instead of regular text, and so screenreaders cannot read text within pictures as they think it is simply part of an untagged image. So 99% of what I get sent cannot be read and therefoire goes to the trash folder!

Kevin Gunn
16 August 2023
Comment from uk.trustpilot.com
I am enjoying the time you take to offer your free bets as they are always enticing for myself personally and because of this I am sticking with you to see if the good initial service is going to continue. I must add that there definitely is a feel good factor about your entire site and business and I am surprised but very happy,so far!

Mr Turner
15 August 2023
Comment from uk.trustpilot.com
As a negative, You do not have the range of bets of other bookmakers especially in football and bet builders. As a positive some of your special offers and free bet offers are quite competitive .

Poppy Dale
15 August 2023
Comment from uk.trustpilot.com
They are useless con artists. If you win a little bit, your account is restricted. After taking £70 out of my £2000 investment, I could not access any promos or place a sports wager for a few days: no courtesy, no explanation, and no forewarning.If you are looking for a place where you can get a good value on money, then I will advise you to use Plutonium Investment.

Donna Gwynn
15 August 2023
Comment from uk.trustpilot.com
I love my virgin bet app but, unfortunately I’ve had quite a few issues with error codes on games and when I did everything the support team advised me they told me there wasn’t anything else they could say. These games played through different apps so I know it wasn’t my device. When bringing this to their attention again, they simply stopped answering me. I was getting kicked from games, having games reload from the beginning alot and error codes.It appears to have corrected itself at the moment but for how long I don’t know. I do hope it’s a permanent fix because I do really like the app and games it offers.

Raymond
15 August 2023
Comment from uk.trustpilot.com
Good for quick payouts to pay pal around 5 mins which is good but the odds in I running football matches is horrendous evs everywhere virgin and live scores around 1/2shoking least Robin Hood wore a mask

Andy B
15 August 2023
Comment from uk.trustpilot.com
Plenty of options to bet on, easy to navigate the site and App and regular free bets and bonuses eg free spins and fast pay out of withdrawals Could improve by giving loyal and regular customers more rewards -
Georgia Biggs
08 September 2023
Comment from uk.trustpilot.com
First time using the site and I’m really quite pleased was easy to use I had a win on my first deposit and withdrew some got some free spins and had a nice little win again and with drew some more 🥰 only reason for 4 stars is I’m yet to see how quick it takes to enter my account but all goes well I’m happy to stick with this site as I prefer it so much more to all the others 🥰
First time using the site and I’m really quite pleased was easy to use I had a win on my first deposit and withdrew some got some free spins and had a nice little win again and with drew some more 🥰 only reason for 4 stars is I’m yet to see how quick it takes to enter my account but all goes well I’m happy to stick with this site as I prefer it so much more to all the others 🥰