Virgin Bet Review

Ultimate in customer gamcare Always asking if everything’s ok on site and actually caring for the customer rather than just taking their money Great bonus gamesGreat football daily bonus gameGreat quizzes to give you free betsGreat oddsLiterally have recommended over 30 people to this site and not one bad review from either Only thing that can make better is maybe a few more options on their football betting Great site

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Nice selection of slots and withdrawals paid promptly. Great competitions/ Tournaments (when they work). Difficult to use the same platform for too long (Google, Safari, etc), as there is a tendency to suddenly revoke access to any slots, unless you change over from one to the other.

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Can’t access any games I usual play,the site has changed so much, always blockers popping up saying error .that’s on all the IGT games,I can play the same slots on other sites with no problems.I’ve reported it time and again I’ve sent numerous screen shots answer is always the same tech can’t find anything wrong ,it’s clearly a system error as I can access any other games on the site ? I’m afraid I’ll be sitting this one out from now on .no point playing games you don’t like

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Trying to make a deposit seems to take ages and have missed out on a few winners at the horse racing because the deposit has taken so long we’re as other bet sites seem to be seconds before the deposit is through. Also with horse racing soon as the race is off you cant get a bet on it even if the race is 3miles long.. why not in running bets on the horses..??

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The website is up there with the best! Easy to use, great outlay and excellent variety of bets on sport!What i dont like is the fact that deposit limits are agreed to and put in place on merit which is fair enough, however then u got the spending mechanism stopping u putting a bet on which is very frustratingLet punters bet to the agreed timescale and limit thats fair enoughSpending mechanism is a big NO from meCustomers will just bet elsewhere

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I no longer able to use full screen while playing games in virginbet app. I informed ur agent few days ago but he didn’t care to solve this problem however, I uninstalled app and reinstall app agian but problem still exists on this app.

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Virgin bet is a very well thought out service that does all it can to protect the customer. Virgin Bet also provides an excellent gaming service. With very generous odds applied above and beyond the standard market betting prices.

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Firstly, a disclaimer. I only use the site for football betting and slots so cannot coment on other markets. Overall the app is pretty good. It’s easy to navigate once you get use to it and the markets are varied. Good to see it does a bet builder market. Negatives are the updating of football scores is a bit slow compared to other sites. Cash out could be quicker in response to changing events and a wider range of slot game providers would be welcome as a slot player. I tend to have to go elsewhere to play slots as the choice is not so good compared to other sites. Rating on slots would be good rather than great.

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what i didn’t like was the free bet offer for putting on a bet builder. The first time i used the offer I had to contact the customer service team to receive my free bet. The second time i used it i followed the link on the app to what i thought was the bet builder page only to find it was a match special bet i put on and not a bet builder so was told i didn’t qualify. I only put the bet on to get the offer so feel i wasted my money. customer service was too matter of fact for my liking.

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Like the fact that if you are lucky enough to have a win the payouts are very quick,Dislike the number of games that its impossible to get a payout from,the advertised RTP is ficticious i am afraid and is very,very disappointing.

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Not great. Horse racing betting I do not useas they do not give best price guarantee on all race meetings.Boyle sports is an example for best price guarantee on all races.Football betting matches are really hard to navigate. Matches are spread all over the place.Not a very good sports app.

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It’s very enjoyable, however the only little fault that I find frustrating is with the App, and that is the size of the App within the screen of my iPad, it only resides in the central area of the screen, which is not too good for players who suffer from Visual difficulties, it would be a lot better if it was to fit the whole screen.

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Unfortunately when i raise issues with player relations most of the time they are reluctant to address the issue and try to resolve it. Also rewards i notice have markedly reduced in the last 3 months. I feel a reward for loyalty is better than a reward for losing. My activity is reduced recently because i feel my issues werent resolved . G Bown

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Poor customer service with settling of free bet. Time lag when making a deposit so can’t get net on in time. Balance shows as nil for several minutes after successful deposit. Free bet issue was 1.50 at leopardstown. Cash out offers are plainly ridiculous.

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Awful. I accidentally put £10 on a bet instead of £1. As the app stupidly fills in the slip out as £10 before hand. I spoke to an advisor, as it was over 20 mins away from kick off to see if they could void the bet but instantly refused. Will not use again

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Top betting site with good offers. I have not had any problems with them so far. Money back if 2nd or 3rd on two horse races every day is a great promotion. They don’t log you out every 4 seconds like other online bookies. Wide range of sports and good odds too. I would recommend 🙂

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Customer service is brilliantFriendly helpful staffEasy to use app for a old timer like myself Odds could be better on football Been a loyal customer for 3 years now and wouldn’t go back to the bigger bookmakers Once again big thank you to customer service team

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The worst gambling site I’ve encountered thus far. LIARS, LIARS, LIARS When you win, they don’t like it. they close your account after that.

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SANDEEP!!!!!!Report them to Resolver and Gambling Commission they will pay the money definitely but is taking time for this I also Report my issue with them if Resolver or Gambling Commission not help me then I will open case against this poor scamers betting company.I wrote here because I can’t reply to your review.and I put your date of the report.

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Been using them for a while now 2 years or so, sites alright that’s about it. The daily free game is a waste of time, wudunt bother wasting the time to load it up. Daily fives really nice promotion. They dont do double odds on Lucky 15s like every other bookie, which is very annoying, and there ante post odds are really uncompetitive (poor). Site easy enough to use though. They can also take anot longer than other bookies to settle bets, especially price boosts. But all in all would not recemmend or un recemmend.

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Fraud! SCAM! Reply here the questions of answears asked by people Dont recommend them to go to the Customer Advisors over the Live Chat, Everyone is well known with the fact you have Live Chat service but unfortunately no one is helping there thats why people choose these platforms, but you people have no fear. I created the account which you verified then allowed me to deposit and play when I won you asked for additional verification where you asked My ID and address proof I sent you 4 diffrnt address proofs every document you are rejecting without any reason. I WANT TO KNOW THE REASON What is the reason of rejecting my documents. Your Live chat team not even over the phone you team is able to give me answer of this. Please advice what is the problem with my documents you people have holded my £4400 I need that I am not going to tolerate this injustice with me.

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GUYS DO NOT OPEN THIS POOR VIRGIN BET GAMBLING SITE.I won tickets 12/01/23 stake 400£ total returns 613.33 this I 3weeks ago I contacted virgin bet many times they keep saying we doing investigation…..investigation on what…all the world has confirmed that match only virgin bet cannot confirmed because they don’t want to pay. And also they blocked my account which I have rest of my money 2016,19£ which doesn’t have nothing with the ticket which I win, can’t do withdrawal can’t bet can’t do nothing and when I’m asking why they blocked rest of the money which is separate from the bet which I win and the keep saying we doing investigation….investigation on what on my personal money is this wear or what….banch of scamers scumbags criminals. I want to upload a photos everyone to see it but I can’t see option for that.I also report them 3days ago to RESOLVER AND GAMBLING COMMISSION

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Been on this site 2 or 3 years i have the odd 20-30 quid on slots and never won and never had a bonus im actually in total disbelief what a shocking website hahahahahaha!

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Had a profitable account only a few hundred and seems they have banned me because of this… no explanation shocking – worst bookie around… customer service say it’s at trader discretions but I’m now unable to place any bets or even use their free games. Easily the worst experience I have gambling. Email support and get absolutely no where.

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I’ve played at a lot of different casinos and Virgin Bet has the worst RTP I’ve ever experienced. You never win more than 5 times your bet, you never get free spins or bonuses and when you do, the payout is laughable.Virgin Bet will say they use a random number generator blah blah blah but that has nothing to do with the RTP. I asked for my overall RTP and they said they couldn’t give it to me. Funny that.I’m genuinely surprised that this site is still running. They are either paying the auditors to turn a blind eye or they aren’t being audited. Do not play slots here. There are loads of other good casinos sites with great payouts.

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I like this broker, however, they used to do more promotions before like the ladder but seem to no longer offer it and free bets have become more about wagering although I wager in hundreds but never seen many free bets.

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DONT BOTHER OPEN AN ACCOUNT WITH VIRGINBET THEY WILL CLOSE YOUR ACCOUNT FOR NO RESON , STILL MONEY IN THE ACCOUNT . MY ADVICE TO YOU DONT OPEN AN ACCOUNT . GOD BLESS!

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I requested payment of my account balance on 19th December 2022 and have still not received my money (today being 13th January 2023). Virgin have requested so many identification details that I’ve run out of things to send them. I’ve even had to send my drivers licence as proof of identity! They are running a very obvious delaying tactic of requesting information over and over again when you want to close your account, in order to hang on to your money for a long as possible. Their support team is abysmal. Do not use this betting site. I would give a rating of less than one star if possible.

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Bad site. I deposited tried to place bet of 5 pounds said bet stake exceeded. Went on live chat agents are so useless. Wanted 40 minutes of my time. So deposited another fiver just to withdraw my money back. As they raised my withdrawal form 5 to 10 pounds. They are pure con artists but I also know every trick in there book so unlucky virgin bet. When my horse bet settles in march I will be closing my account if they haven’t already. Which I think they will to make it even more difficult if my horse wins. Pathetic people. Waste of time I hope virgin bet closes themselves down they should be ashamed of themselves.

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Bunch of jokers.Had a couple of wins between Virginbet and LivescoreNothing even bigBeen effectively blocked simultaneously from bothStake restricted to less than the minimum bet of 5pObviously this group does not like gamblers who bet responsibly.I would take your money elsewhere if I was you folks.And yes if LS even bother to respond I know you will say as yours is an account specific blah blah blahLook at all the other reviews saying exactly the same thing. You need a wake up call or just pack up your business!

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I placed 4 tennis bets and they all won and one bet was cancelled and the other 3 are still unsettled a week later, I’ve contacted live chat and they say they are waiting for results as it would be unfair to cancel my bets in case I win however they cancelled one of the bets so they must have had results to cancel one of my bets? I’ve contacted every day and they keep ending the chat on me and lying and saying 24 hours and then nothing happens, if it was a few pounds I wouldn’t mind but we are talking thousands do not gamble with virgin bet because if things go wrong they are no help whatsoever and to the virgin bet robot reading this do not reply saying contact live chat they are absolutely useless

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If you join Virgin Bet to make money, simply don’t join. When you are a loser they treat you like a king, when you start making money they restrict your account and stop giving you any offers. If you want to make money don’t join them because they will not allow it.

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Bad bad bad. 1 bonus. Over 80 spins. Rest were dead spins. Just joined today.

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One of the worst shitties betting site!! Never register once you win you will receive your money and after they block you reffering “stake amount exceeded”And yoh are unable to bet anymore!! This is just to invest nothing to win from them!!Contacted several times never received reply to the email and after contacted agent they just left the chat!! W t f seriously?!? Stick to your broadbaand and leave other bookies to do this!They saying reduce bet or select different bet?! 5 days in a row tried with £0.01 even and different sports nothing works??This is a joke seriously stop wasting your time with them!!

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My father used my bank card with my permission to deposit £10, was told he would be refunded and now has lost £10 and given nothing back. This was three weeks ago now and currently they have stopped replying to his emails for the last 10 days. Is it possible to get any help here?

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I was playing fishing frenzy big catch and got onto the scatter and won £30+ but my balance didn’t change. When I contacted support they said it was a lost and nothing they could do, but they did say I had won £30 on eye of horus 10 minutes before. Absolutely ridiculous as how am I to prove it unless I take a screenshot of ever win. Will never recommend this company to anyone.

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I decided to take a break from gambling, which gambling sites say you should do when the fun stops.And, during that break, I got restricted from any future promotions. They say it was “carefully considered”, too, as if it wasn’t automated, but it probably was. No reasons given, so it must have been my inactivity.You tell people to be responsible and take breaks, then punish them for it when they do.

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Hello everyone, virgin bet (casino). Well what can I say? Alot to be fair, I was playing there online casino game Ted on the 06/12/22 at £1 per spin, when the bonus round came in, this means 6 Ted faces or more across the reels. However it didn’t trigger the bonus round, anyone who plays these games knows its the only real chance a player has to win a decent payout. The next day I rang virgin bet and explain to them what had happened. Thinking its a upstanding film they’ll sort it????? The response was, we’ll be in touch within 48 hours by phone????? I received an email saying they were looking into my query almost immediately, I waited 48 hours, Nothing. So I decided to ring them once more with my query. The response was it’s with the technical department, we will contact you by phone within 48 hours….. 48 hours later Nothing, so I wait another 24 hours Nothing. I’d just like to say I took screenshots of the reels after the 2nd and 3rd time it occurred and sent them as evidence to thier technic department. Still Nothing, no email no phone call nothing. So once again I spent my time ringing them hoping to get the problem solved, given the photographic evidence and times on the screenshots they would recognise a mistake on thier part had occurred. But oh no, man on the phone said technico see no problem. No explanation, no video, no data, no email, no reference, Nothing. So basically tuff what u going to do about it. I want to upload the pictures that have the time and date, anyone can ask me for them to see they haven’t been modified in any way. When my money is gone in thier pocket its gone, but if these slots are flawed then I want every single penny from every single individual spin I’ve ever spent back. Also anyone who has experienced the same please leave a note, together we can sort this kind of fraud out. This is a reply to virgin bet. Already done that as stated in my review, several times. By phone and email. I would like to upload the screenshots for all to see.

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Joined this company on 02/1/23, I qualified for the welcome offer, the following day i tried to use the 2 free beta and found i was stake restricted according to the error message on the bet slip. I got customer service to help me place the 2 free bets eventually. I then found an email from Virgin Bet sent earlier that day that i had been excluded from their promotions, this was within 24 hours of joining! So much for a welcome!! Avoid!!

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A new approach for the New Year withdrawal requests usually deposited back into your bank account within two hours been waiting for nearly 12 hour’s and withdrawal request still pending. The general average punter do’sent want to wait for up to 3 working days for any amounts of winnings no matter how small or big. Surely be taking my custom elsewhere if this is going to be the new normal. This is the most important rule a punter relies on quick payouts overall good betting site

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Alright for a flutter on football. No cash out on horse bets which Is not really food to b honest. Free games are worth a play 5s is decent but the slots are a no-go you could quite easily bang in 150 without getting on the board once I’ve found the cops and robbers one is by far the worst on the system and throughout days where there is no football or racing the slots are even worse is rigged the right word to use.Only gamble what you can afford but there are better sites guys. Overall an average site good for football not so good for much else.

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Placed 4 team acca for end of season in September, checked yesterday and it has completely disappeared , went on chat for help and was told to send bet I.d. which I dont have , if bet comes in, which it might well do , I will put a complaint in.

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AVOID!!! Do not use this ‘gambling’ website. They allow new customers to sign up and confirm their identity electronically, then they take their money and refuse to give the free bets promised for signing up or the winnings and suspend the account for no reason!! They are also part of livescorebet who do the same thing! Stay well clear. Im very unsurprised about the other 1 star reviews, these thieving criminals should be shut down.

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I enjoy using the Virgin betting site. Sometimes you win, sometimes you lose, but that’s the name of the game. Really like the daily free game and the Virgin Fives. Occasionally get to play the Ladder which you can get free bets from. Used to bet with William Hill but switched to Virgin a couple of years ago and am very happy.David Crawford

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Been stuck on 6X for the football slot bonus round for weeks now and no surprise there isnt ever a bonus!!! Disgusting!!

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Signed up for World Cup then started enjoying the promotions with the horses . Now they say I can’t do that . Why have promotions and free games etc if they don’t want you playing them ? . Weird .

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Take your money all day long and have some good promotions but as soon as you take advantage of the promotions a win they take them away, when I questioned why ? my account got closed with credit in it and to top it said I requested it. Gambling is about win and loose on both sides not just their advantage. Stick to bet 365 not many promotions but very fair.

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Scammers.Deposited 1500, lost it. There was a bot in the viginbet table who would only play when you would play and would leave when you would leave.Deposited another 3000 to play again, then they reduced my bet size to £1 bet sizes to stop any chance of recouping losses.When i spoke to advisor he then threatened to Close my account and withhold the 3000 in my balance.Avoid this casino like the plagueThey owe me the 3k left in my account, already contacted the UK GAMBLING commission as well as IBAS.Username TagglesEDIT: My account has now been locked and I cannot access my account or funds

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So bad, not a place for medium/high level gamers.Joined, started playing and after one session got bombarded with “we have noticed your normal gaming patterns have increased”?? How do they know?Anyway, next got demand to speak to Responsible Gaming Dept. Arranged call, spoke to nice guy for 25/30 mins – after learning of my finances set a high limit, all good.Since then (6 days) I have had 6 warning emails of my deposits (. miles under my limit) and endless onscreen messages. Funny one was 10 mins after withdrawing a £2k profit I got another warning basically saying my losses were high??It’s all bizarre but as stated, if you are playing decent sums go elsewhere. Shame to close account but it’s just hassle with them.

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Shocking when all you ever do is deposit on here! No returns no bonus no withdraw just deposit. Shows how shocking it is when its all take take!

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