Virgin Bet PLAYER REVIEWS(950)

joao Vieira
17 January 2025
Comment from uk.trustpilot.com
Once again, do not play virgin bet casino.Played £10 on a game last night 20p spin's 50 spins. 50 penny's come back..That's ridiculous..Just to let people know that they worst casino online.. you have absolutely no chance to win... Shame on you virgin bet, I have been a customer for a couple years now, but you don't give a flying flamingo about it...

PETER BUTTON
17 January 2025
Comment from uk.trustpilot.com
Been a customer of Virgin Bet for sometime now and play Virgin Fives every week. A great free feature where each day after 1pm you are given a player and if they score in the coming weekend you earn money per goal. Can win anything between 10p to £50 per goal. Sounds great, and indeed on my first week I got Harry Kane at £2 a goal and won £2. However, this season I have done it EVERY WEEK and not once have I spun anything but 10p per goal. Virgin Bet says it’s random - doesn’t seem random to me and I get that every week. Can someone explain how I can influence the spin in any way please?

Mark Gasson
16 January 2025
Comment from uk.trustpilot.com
One of the most fixed and rigged sites out there. You can clearly see this is happening with the lag on the reels and the constant freezing during game play. So many better sites to go to. Do not register on here.

Michael .c
13 January 2025
Comment from uk.trustpilot.com
Didn't think I'd find worse than sky Vegas,,but eh then virgin came along and proved me wrong,,,what a rip off,,,doesn't even give you a run for your money,, awful just awful

phil
13 January 2025
Comment from uk.trustpilot.com
I played 12 mask of fire drums managed to hit a bonus round on a £9 a spin and began to feel excited only to see zero drums (none at all) drop within the 3 spin rounds given by the feature. Ive never seen that happen before even on lower stakes on any site with any rtp, always a few drums show up and win atleast something. Felt totally awkward and wow still feels awkward weird feeling a week later. I understand 94% rtp and game company is reel kingdom/pragmatic but that is ultra bad luck. Other than that in the past when i have won withdrawels have been ok and i quite like Virgin bet. Atleast not as bad as william hill and 92% rtp across the board on slots but still teaches me a lesson about stake value and to maybe spend on something else.

Michael Wiseman
11 January 2025
Comment from uk.trustpilot.com
Live chat total waist of time dont understand what you saying tried to place a bet no matter what stake horse racing stakes to high from1 pound to 50 total joke closed account waisted 30 min of my life

Steven Carter
09 January 2025
Comment from uk.trustpilot.com
As a customer i think tye cust9mer servuce is terrible and the slot machines are the worst on the planet i mean some othersites you can possibly win since i have startee its been loss after loss never mind jackpots cant evwn gwt a bonus unless you spend 100 each time

Hdi
09 January 2025
Comment from uk.trustpilot.com
they eating money in a very greedy manner and games are rubbish at paying out still glitches when it doesn't want you to win, stay away still stealing more and more

Harry
08 January 2025
Comment from uk.trustpilot.com
I have been using Virgin Bet for a while now, but I am absolutely frustrated with the platform. I have a balance of £1700 in my account, and every time I try to withdraw my money, I am stuck. The withdrawal process is a nightmare, with no clear guidance or support from their team. I have followed all the instructions and even contacted customer service multiple times, but I am still unable to get my money out.This has been one of the worst experiences I have had with an online betting site. The platform is unreliable, the customer support is slow and unhelpful, and it feels like they are intentionally making it difficult for users to withdraw their winnings.I would highly recommend avoiding Virgin Bet unless you want to risk having your funds locked in their system with no real way to access them. Worst betting site ever!

Destroyer
07 January 2025
Comment from uk.trustpilot.com
Documentation can be requested at any point from when the account is opened especially if you are winning some money as we are sore losers and moneygrabers. If you win money on our website, even deservedly so, we will make your life miserable, such as asking for the same documents over and over again in the hope that you will lose patience and give up on your money. We'll invoke fake technical issues and pretend that we didnt receive your documents or they're the wrong format. We will also reduce your stakes if you win or just freeze your account and we are so sneaky we'll tell you that's for your own benefit. But we dont care we have the approval of the Gambling Comission. Half of them are corrupted, the other half are brain impaired. Thanks for your understanding, the Virgil Bet team.

CRISTIAN DAMSA
07 January 2025
Comment from uk.trustpilot.com
Stay away from this site,this con artist bastards closed my account and kept all my money because i told them how pish is this site.Every week the game crash and they blame my devices.i play with the same devices on many other sites and are no issues.STAY AWAY 👎👎👎👎👎

Freudstein
06 January 2025
Comment from uk.trustpilot.com
Documentation can be requested at any point from when the account is opened especially if you are winning some money as we are sore losers and moneygrabers. If you win money on our website, even deservedly so, we will make your life miserable, such as asking for the same documents over and over again in the hope that you will lose patience and give up on your money. We'll invoke fake technical issues and pretend that we didnt receive your documents or they're the wrong format. We will also reduce your stakes if you win or just freeze your account and we are so sneaky we'll tell you that's for your own benefit. But we dont care we have the approval of the Gambling Comission. Half of them are corrupted, the other half are brain impaired. Thanks for your understanding, the Virgil Bet team.

Chris Mclaughlin
06 January 2025
Comment from uk.trustpilot.com
Very similar situation to other 1 star reviews. Virgin bet have a tendency to ask for document verification on attempted withdrawal of winnings and then will say that documentation failed their ‘security checks’ with no specific reasons for how or why they failed these apparent security checks. Checks will not be conducted on deposit regardless of how many you make, only in attempted withdrawal. Your deposits are not secure with this company. Even if you win they may make your balance void as their own discretion. Check other 1 star reviews and avoid like the plague

Anita
05 January 2025
Comment from uk.trustpilot.com
Account was closed with £1600 balance and this was subsequently declared void with no clear explaniton of why submitted ID failed 'security checks' multiple deposits made without verification. ID only asked for when withdrawl was requested. Failure of security checks not explained. £1600 balance essentially stolen. Be aware that they can apparently do this before opening an account. Help facility is deliberately obfuscatary and designed to send complaints on a merry go around of no resolution. Join up at your own peril. They may decide to you fail security checks at any moment and will declare your balance as void. Update (nice to see virgin acknowledge in the reply that documentation can be requested at any point and one can infer from this that they are can also declare that said documentation can fail their security checks for any reason they see fit if they don't want to pay out. Something for any potential customers to bear on mind)

shane
05 January 2025
Comment from uk.trustpilot.com
I worked for the company.the games are rigged, we have software that cuts off the games before a big win, hence why I worked in Gibraltar. rng is fake, avoid please. It's a scam

Paul H
03 January 2025
Comment from uk.trustpilot.com
As a bookmaker they are OK and have some good promotions on racing. I like the fact nibey arrives back in bank account quickly after withdrawing and you don't have to wait hours or days. The daily free promotions however are not great. The Fives is a nice touch but reality is you mostly get defenders who never score and usually only to £1 or £2. The Daily game Search For the Phoenix is pretty much a waste of time. I've never (after doing it every day for past 7 months) in a week got more than the 5 free spins and 10 free spins. The bigger joke though is the monthly "golden eggs" game. I've had 7 complete months of being able to pick 30 or 31 golden eggs and never got more than 7 free spins which created about 80p in winnings. Overall not bad, but a lot of things for then to look at.

PM
02 January 2025
Comment from uk.trustpilot.com
The last 6 months have left me really disappointed with the casino. The game providers seemed to change and since then, there has been a massive drop off in customer returns. Of course everything is regulated, but it’s killed the customer experience - a real shame as this was excellent before the change. Sports offerings are still good and the customer teams are pretty good, but the casino drop is enough for me to consider another operator.

Pewty
01 January 2025
Comment from uk.trustpilot.com
Based on using other sites, the free bets, daily games & bonuses you get are very poor. They say they use a random generator which is no doubt true but the amount of cash and free bets you have available to win is very, very low. Example: I had 28 golden eggs with Search the Phoenix, from all these eggs I received 7 free spins. These free spins then won 50p!! 😂😂

Laura Franco
31 December 2024
Comment from uk.trustpilot.com
My account has been closed on the basis of suspicion for being a duplicated account, despite me providing ID proof that there 2 different people in the household betting. The customer team does not allow any interaction and are extremely vague about ID not passing security checks. On top of this they kept the balance of my account, which is disgraceful. Gambling comission will certainly be made aware of this.

Hdi
31 December 2024
Comment from uk.trustpilot.com
£1300 down no free spins or win and games glitches and spins fast so you don't win, bet builder is rubbish they always voiding and cancelling the whole bet they also lie about players conceding fouls

CRISTIAN DAMSA
31 December 2024
Comment from uk.trustpilot.com
in my life I have never seen a site more stupid than this one, another week where the games are crash and when you talk to them in he chat and talk to an agent they tell you to empty the cache etc..ive send them print screen and they told me to try another device.Ive try,S10 S22Ultra,Pc and laptop.I will defo take this matter further because tjey just dont care about us.Fix this stupid site and stop blaming our device.This is the only site where they ask you to clear cache and clear data.Scammer full of bullshit

Josh
29 December 2024
Comment from uk.trustpilot.com
Virgin bet has to be the worst pay out for slots I have ever seen , there is no way these are random. Every over bookie drops bonus left right and centre on games like goonies , rick and Morty , King Kong cash ect , spent a fortune on this casino on these same games and never ever get bonuses . Complete rip of casino .

Jamie
27 December 2024
Comment from uk.trustpilot.com
Punters and racegoers alike will give horse racing a big swerve while the racing authorities and layers continue to deem horses like the two in the final race at Kempton yesterday to have run. It's nonsense and its got to stop. Had a Virgin Bet account up to the last race yesterday. Closed it straight away. Not going to accept it. More should do the same

Bioly B
27 December 2024
Comment from uk.trustpilot.com
Just closed my account with those bunch of scammers. spend £300 on £2 spins - that's 150 spins and i won fu****g 0!!! this site is a f****g joke! honestly. thankfully everything has been recorded and soon its going to be on YouTube just as a warning for everyone who want to bet anything on this site. it has been proved so many times that gambling commission got grants from those crooks but the articles were well hidden from publicAnswer for your shi**y reply just now - you are a fu***g crooks and thief’s that’s all no point to argue with your ready made replies which you have to post and you have prepared for every post here. TO ALL: DO NOT bet or gamble on this site!! They are thief’s!

Andre De Berto
27 December 2024
Comment from uk.trustpilot.com
Unfortunately sports betting is over in UK! finished, kaput! All bookmakers in UK including Virgin bet will restrict your bets to £0.10 MAX BET as soon they notice you are not retarded.I tried to place a bet on World Champ Darts, the MAX bet I allowed was £ 0.10 and I am not pro gambler and never made profit on Sports.In my opinion their game provider runs some sort of algorithm software that detects your betting causes risk of winning the bet and it automatically sends you email " after careful consideration our trading team decided to no longer take bets from you! "This software are using all UK/EU bookmakers, but some have stricter settings some on brutal mode.This is why your account may last longer on one bookmaker then on another. Lately I have noticed you don't have to make profit in order to get your account limited or closed, you can be down £1000's and get shut down.So in conclusion betting business makes no logical sense for any customer to open/register account for sports betting, because you are waisting your time, money and energy.Unless you happy to burn your money on Casino games.The only way Sports betting can be saved if they force bookmakers to accept Min £50-£100 Win for customer on sports betting.

E D
24 December 2024
Comment from uk.trustpilot.com
Good site, would recommend.

CRISTIAN DAMSA
23 December 2024
Comment from uk.trustpilot.com
No star.Game crash every 5-9 minute,on bonus my winning was 0.56 pence.Unreal stay away from this site

karen jones
22 December 2024
Comment from uk.trustpilot.com
Slots are a joke 10p spins spent 100 not one scatter, won’t be depositing anymore money on this site. Over the last 2 months it as been terrible you never win nothing, 1,500 spent and not one big win the odd £5. Not even a birthday bonus this year and iv spent a fair bit of money. Beware not a good site at all that’s why the owner is a millionaire. Well no more money coming from me cya

Rach
19 December 2024
Comment from uk.trustpilot.com
Very disappointed with the site I had been playing on fluffys and the game kept freezing an effected my playing when i asked customer service about this they said It was my fault I must have bad connection which I haven’t!! Also I signed up and deposited and was then refused my welcome offer as my bank wasn’t the correct banking ? So I wasn’t eligible for it which wasn’t at all in any way mentioned when joining the site it was ok to let me deposit but not give me the welcome reward? It wasn’t at all what I expected from the site! Very frustrating

Catherine
18 December 2024
Comment from uk.trustpilot.com
Stay as far away as you can the worst corruption ever makes n ladders robbing every player they allow it never pays

Stephen Jeffrey
18 December 2024
Comment from uk.trustpilot.com
Games cutting out constantly, every £10 deposit, was getting 26p back,and that's 15 deposits, avoid,total scam the lot of them,total robbers

CRISTIAN DAMSA
18 December 2024
Comment from uk.trustpilot.com
Unreal how many times game crash when you play,then you reset your game play and your chance to win something its zero,when you contact them they keep tell you to many people access the site at once, so fix the problem.Not to mention nobody called me back when they say they will. 0

anthony anderson
17 December 2024
Comment from uk.trustpilot.com
It's the worst site I have ever been on I deposited 150 pounds on 60p spins on bigbass bonanza and never got one bonus i would advise anyone to steer clear of this site absolutely discussing

Hdi
15 December 2024
Comment from uk.trustpilot.com
doesn't even worth the star on this comment I played 50 pound and when I got the free spins I won 80p stay away from these rubbish network

Carl Higgins
15 December 2024
Comment from uk.trustpilot.com
Hit a bonus, second feature in the game I won extra fish and 4 extra spins. The first 7 spins of my bonus won nothing at all, then a fisherman landed on the board I won £1 and every spin after that was a loss. Their casino is an absolute rip off, their promotions are dreadful and the whole site lay out looks like something from the 90s. There's a reason I use other sites regularly and this one hardly ever and I've just given 3 reasons why in this review. Avoid these at all costs

L R Dumas
14 December 2024
Comment from uk.trustpilot.com
these companies promote Bet responsibility now i only wanna deposit 10.00 pounds but the App is now saying I have to deposit 30.00 min why are you forcing me to put more money than I want to, Hypocrites

Stacey jones
13 December 2024
Comment from uk.trustpilot.com
Placed a bet on Marc Guiu to score 2 or more goals yesterday for chelsea… the second goal was originally given as an own goal but 5 mins later changed to he got the last touch so was given the goal. Virgin bet have refused to pay out the money which is £210. I have shown them so many different evidence from reliable websites that he scored the goal. Even from the official UEFA conference league website yet they still refusing to pay out! I think this is disgusting and would advise anybody to not use them!!

Richard Carpenter
12 December 2024
Comment from uk.trustpilot.com
fixed been playing 333 boom bank crap bonus wins when you get them, 3 safes build up and they build up one i have never won which is the red multiply safe which is x10 which is the highest but just keeps taking tokens the law of averages means i should win but NO and when you get a bonus it pays 10 to 20 percent of bet always the game is rigged VIRGIN.......Now i get the obligatory crap from you

Simon Wallace
10 December 2024
Comment from uk.trustpilot.com
Why do they take £100 deposit, then do not let you play, through limits I can only guess they set.It is impossible to speak to a human and then takes days to get your cash back. Absolutely never again, If people can't play for whatever reason do not take a deposit off them.

Derick Malone
08 December 2024
Comment from uk.trustpilot.com
About at all costs! States and I have seen them commenting on this post “our slots will have a return to player value which will be visible within the game info. Played £1000 over a month in £100s most ever won was my money back , In game bonus games generally play back less than played, Avoid!! Win more times On 10p spins but never what’s been sent on the game.Slots bonus are usually play £5 get 5 free spins , these free spins play pennys back so not worth the effort.Just placed £25 playing on 20p spins won £16 and that the first time I’ve won on that game and must have played 100s at £1.Has 5 which is a game were you can reverse a player each day that will be playing in a football match at the weekend then on Friday you spin a wheel and can a get a cash amount for for each goal they play starting this can be between 10p and £50 I first started it was £50 and decent players then began to reduce in prince each week currently in £5 and giving players that play In defence which to start with I was being given strikers and midfielders .Avoid Avoid Avoid

Hdi
08 December 2024
Comment from uk.trustpilot.com
ugly gaming experience games rubbish paying rubbish and connection is also rubbishthey only do both team to score and win on EPL which not got it you also play European matches

Chris Campbell
08 December 2024
Comment from uk.trustpilot.com
Imagine my shock when I thought my bet was doing OK, but it turns out they switch the both teams to score buttons around based on which is the shorter odds, so I end up picking No instead of Yes for 2 games 👎

customer
07 December 2024
Comment from uk.trustpilot.com
After playing for sometime with them , had a a win at the very beggining and then just loss after loss. So I closed my account. Today I went on their live chat in order to reopen my account and play a bit for the holidays time. This is what they forced me to agree with in order to reopen the account which I refused to do so. A part of the live chat with Emily.Are you aware that we use a random number generator on our website?nowhat does that do?When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds. Wins or losses on previous spins are not taken into account, each wager is completely unique, ensuring maximum fairness across the board.The random number generator is a requirement of the gaming licence issued by our regulators, the UK Gambling Commission. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.okso can you reopen my account?Do you accept this as a reason for not winning on site?to accept it?i don't know what that even islolThe random number generator which I just advised of, do you accept this?I can't accept something i know nothing about now can I?I did advise on this above however I will send this information below.When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds. Wins or losses on previous spins are not taken into account, each wager is completely unique, ensuring maximum fairness across the board.The random number generator is a requirement of the gaming licence issued by our regulators, the UK Gambling Commission. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

Anonymous
07 December 2024
Comment from uk.trustpilot.com
AVOID,TERRIBLE...YOU CANNOT BET MORE THAN A FEW POUNDS ON LIVE EVENTS BUT YOU CAN BET ANY AMOUNT ON ANY VIRTUAL GAMES,WHAT DOES THAT SAY ABOUT THIS ONLINE GAMING COMPANY.EVEN WHEN YOU LOSE ANY AMOUNT,YOU CANNOT VIEW ANY LIVE EVENT AS THEY SAY YOU HAVE TO HAVE MONEY IN YOUR BALANCE.TERRIBLE COMPANY...BET ELESWHERE...

ozzy & Nige
07 December 2024
Comment from uk.trustpilot.com
Please whatever you do, do not deposit. Play slots no feature, if you get a feature you win less then deposited. Played one game for £3k never never won, it’s rigged more then you can believe, please do not deposit.

Daniel Stepien
06 December 2024
Comment from uk.trustpilot.com
Got an email bet £5 get £20 in bets. Deposited £30 and bet it on greyhounds. Waited 3 days for free bets and nothing. Tried the chat but worse experience I've had with any bookmaker. Everything is done by bot. Impossible to communicate with a human even on chat. Had to close account to avoid insanity

Web Grand Designs
04 December 2024
Comment from uk.trustpilot.com
I never write reviews but this is the biggest scam fot casino online dont use tbese bunch of cowards not one win give me my mo ey back ive used loads of online casinos but these stay away guys

Courtney Kemal
03 December 2024
Comment from uk.trustpilot.com
Absolutely shocking, had account for months and months deposited thousands never withdrawn anything or won big at all!!

Besnik Hajdarmataj
02 December 2024
Comment from uk.trustpilot.com
Personally I like Virgin Bet if you spend money and play the games always the games give you bonus and chance to win Very enjoyable games There are more online casinos You spend hundreds and not give you nothing back Virgin Bet it’s Seriously good 👍🏿
mickluvin
17 January 2025
Comment from uk.trustpilot.com
Why do I always get 10p spin on fives been playing for over a year and never had anything but 10p (buggy app maybe)
Why do I always get 10p spin on fives been playing for over a year and never had anything but 10p (buggy app maybe)