Virgin Bet Review

My account was closed on the 14th may because player protection was concerned that I took time outs. Their representative couldn’t add up and didn’t know the basic rules of horse racing.As I had an account balance I asked for it to be transferred to my bank account. No worries they said.On Friday the 17th I put in another request to get it transferred. They replied please allow up to 5 days and we are sorting it out now.On Tuesday 21st I again requested . Reply was you asked us on the 17th please wait.Wednesday morning at 2:10 am we have now refunded please allow up to 3 days.Compulsive liars and poorly trained staff.In 50 odd years of gambling this is the worst experience I’ve ever had.Cheers Bob

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Just wow, awful RTP rates!! I never leave bad reviews but wow 2 months and down -£2500 and not one payout they just take take take!

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Don’t put money in casino u don’t win anything absolutely scum bags save your money people looknat comments below says it all

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Joke of a company take my bet then block my account, ask for id i have sent this 3 times and all they do is say its blury scammers avoid no other bet company does this

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Absolute fraud site do yourself a favour and don’t put money in games are dead spins all the way the negative reviews are in my opinion 100% accurate don’t be fooled by the fake positive comments it’s fraud at its best I can’t believe this reply they don’t even care they know what they are doing it’s disgusting PARASITES

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Give you free best that don’t work properly app glitches designed to confuse you and if they reply with auto message just shows there so thick.

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Had a Canadian 5 selections 3 won, it’s saying bet was paid at 5.30pm? Havnt had the money, went on chat to customer services and she was telling me it gets settled in stages ie, double treble etc?? Ive never known this in 35 years of betting on horses.. complete nonsense… AVOID AT ALL COSTS… JOKE OF A COMPANY… I’ll never use these jokers again… Before you reply to this message don’t give me the nonsense of saying its settled in stages…. AVOID…AVOID….AVOID…..

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I left a review on the 14th of may and virgin bet replied to contact support@customerservices.But they always reply this way to make people think that they care and will sort it out.But it’s rubbish don’t waste your time.Player protection and they can’t add up also they were concerned that I study form for 3 hours a night.Better off giving this site a miss.As you can see they replied with the usual please contact us Thanks Robert

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Worst betting company and customer service I’ve ever encountered. Wouldn’t pay out on a winning bet and when I tried to resolve this they just kept passing the complaint about from pillow to post person to person. If I could rate the lower I would

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A very professional betting site, which looks after its customers by providing competitive odds and a safer gambling regime.

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Best gambling site I have ever been on , fast payouts great odds and can even watch live sport / racing , very very happy , also very excellent friendly cuatomer services.

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I was trying to lower my deposit limit so I talked to player protection.They closed my account.What bothers me is that they couldn’t add up they were getting mixed up with weekly and monthly.My weekly incoming is £414 and my outgoings are between £60 and £80.But what bothered me the most is that they were concerned that I took time outs.I thought that was responsible gambling.Also they asked me if I had ever regretted gambling so I told them about the time that I backed the wrong horse by mistake.I mean what a stupid question everyone who has ever gambled has regretted at one time or another.Very badly trained staff.Don’t go near Robert

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Love the site. I play the daily free game and fives Monday to Friday, they also have great promotions daily

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The app is easy to use. Lots of bonuses and offers which they give you almost immediately.

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Virgin Bet has problems to handle my withdrawal request and suspended my account for no reason. I used the same card to deposit and withdraw. They treat customers like a thief for their identification process. Rubbish. Try other sites. Reply to Virgin Bet:I don’t care if you are going to handle my case. Just got a standard robot reply from the CS trying to talk down using Terms and conditions with no reply. I bet Virgin Bet will just stall and take my initial deposit and few pennies of winning. Why did you take my deposit when I opened the account if you need a verification? Just think that the Company is dodgy. I have no problems with other bookers. Other players are advised to avoid. Better to give the money to charity than to play with them.Follow up:They first asked for selfie and ID.Then bank statement.It is not reasonable because they are not a banking institution or authority for a small amount of betting balance. And it seems that they are setting up obstacles for players so that most of us will just give up for the time and energy. I just let it go and report this case so that everybody knows. I agree with Alan said about his comments previously here.Ways to complain:1) UK Gambling Commission2) Gibraltar Gambling Commission3) Gamesys Management Board (Holding of Virgin Bet)4) Bally Casino (Parent of Virgin Bet)

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I just joined up today bet 10 pounds on eye if the Horus megaways not one single bonus or win then I got 100 free spins on eye of the Horus for joining up same again not one bonus and no win discusting never know anything like this and the customer support don’t care don’t even try and keep u as a customer I avise everyone don’t sign up to this place terrible worst casino I have ever been on

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Virgin bet app is simple to use and good offers and free games

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When opening account the bonus £30 came into my account quickly, the site easy to use (put on bets and find promotions).

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Are you going to be re thinking your approach to closing down good customers accounts now there is an amendment to the gambling bill. People are not willing to send wage slips and bank statements if you go in to Asda and buy two cases off beer and a bottle off vodka you don’t get asked for wage slips and bank statements

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Was very disappointed initially as I’d lost a few hundred pounds on The Goonies slots but I kept playing and I ended up with a nice profit! Fast pay out too! You win some you lose some! All the angry reviews are from people with serious issues who don’t understand the term ‘gambling! 🙄

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Shocking I ise to like this site now not at all.. looks like the longer u are with them less u will get even bonus are no good.. someone I know never deposit in site and he always have money added as bonus on they account mine nothing.. wins are non exitant they house edge is adjusted so all spins u loose maybe one out of 10 u will get help of ur bet… scaters empty loke I mean empty no point playing as u can’t even prolong the play it’s all lose

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This is the worst casino I have ever used , you just can’t win anything on their slots avoid at all cost , they need shutting down . Free spins at a £1 pay zero or next to nothing . Scam site don’t waste your money

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Place two back to back roulette spins. Both land on one of the four numbers.No money paid, their claim must of been a bad signal when placing the bets. Refused anything, after speaking with them. Played a few slot game to have absolutely everyone suddenly pay 0 through out. Not a penny. Kathryn-Ann.. her morals.. politeness.. ooo would give a well known German man a run for his money.Utter disgraceShe should be locked up before she harms someone. And as far as the company that is happy to take any deposit but not pay out at total of £123.. this multimillion pound company.. must be really struggling. Pathetic excuse for humans

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No problems at all from Virgin Bet. Customer service very quick to respond to queries

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I really like the site and the customer support. I’m a long time and consistent player, but I’m really disappointed with the games over the last 4 months. I play the same game, and it’s usually a mixed bag of results as you’d expect, but the last 4 months it’s been the same repetitive losing combinations one after the other. I don’t mind losing, it’s part of the game, but the same types of outcomes over and over has really changed my perception of the site. As I said, this is 4 months of play and not a knee-jerk reaction to one bad session. I’ve been left disappointed with the sudden shift of RTP, and I’m considering swapping operators as a result. Overall, good site, good support, but this is an honest review based on a genuine experience.

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It’s a good site, easy to navigate and prices on horses are good. Promotions are good but find the casino poor and very rare hit a bonus and low little returns classes as big win. I like the site but not keen on the payout in balance soon as race finishes on multi bets

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Very easy site to use and customer service is 5****

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Better in play cash out on horse and football do it like bet365

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Simple straightforward offers and betting site. Easy to use.

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Awful return 170 quid I threw at it and got free spins few times with a pound stake and very poor return Don’t waste ya time or money Worst site Iv played on

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Sent me a birthday bonus link and asked me me affordable questions then reduced my balance from £100 a day to £100 a month even though I only bet 1 or 2 times a week. I have £1300 spare every month and I don’t have any debt.Stay clear.Username BobNightmare

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when I would like reopen my account, customer service started asking me what my last payment was, what was the last bet for what amount????????????This is joke. Who remembers the details of what happened 2 or 3 years ago????????????? THe worst customer service- not pleasant, not helpful. Never again with virgin bet

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Horrendous slots! Nearly £2000 put on their slots. Ranging from 20 pence spins to £2.50 spins. This is a total honest review. Must of played more than 50 slots on this joke of a site. I have all the screenshots to prove it and guess what if you say anything to them they decide to freeze your account. Been back playing several of the same slots, day after day so it definitely tells me something is not right with their set up. Maybe some in-house fixing of the outcome. You cannot tell me that to place thousands of spins on some of their slots and they never give anything in return is not a stroke of bad luck but behind the scenes corruption! This company need looking into! If I was you and you like to play a slot, steer well clear of this site! Just an update. Your slots are not fair and I am going to prove this, so watch this space Virginbet! You cannot continually play slots and they do not pay anything substanial back to the player! Maybe you like other reviews have put just keep the losing players knowing you have given them a dud account like other casinis have been caught out doing!

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Anyone reading these reviews let me tell you this. I would have given Virginbet 5 stars too when I was using the site. The promotions were really good, I liked the app. But the reality is that this is not a 5 star site, they are a terrible betting company who only target losers. If you bet on sports and are half decent and breaking even or making any profit they will restrict your account very quickly and you won’t be allowed to take part in promotions. I know myself and of two friends who had the email saying you’re basically banned from using the site. So maybe you think they are 5 star but do you really want to bet with a company that will not allow you to win? Do they deserve to have your money if you lose long term? Virginbet are the worst betting company out there, they monitor every single user and only want to retain the ones who lose.

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Bet ID: 638494945206987196I placed a bet with them last night on the Arsenal v Chelsea game that should be paid out, but they are saying that the woodwork wasn’t hit. I saw Jackson hit the post in the 25th minute. I’ve also since looked at several text commentaries that also mention it. There is no obvious way to raise an objection on the app, so I suppose it’s goodbye £140 that should be in my account.

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General Site and offers really really good.Delay time after depositing is unjustifiably bad and causes extremely frustrating problems.Deposit prior to race, see the race go off as your money isn’t cleared to balance. Watch the selection win whilst your deposited money sits there once race is off. Especially bad as no in running bets. That isn’t a standard expectation across online bookmakers but near instant clearance of deposited funds is on EVERY single site I’ve ever used going back over 10 years. Like I say unjustifiable 🤷🏽Customer service leaves a lot to be desired also.All that being said the site really is good and the offers, games etc are also really good.I would recommend to others but really need to sort out the deposit delay.Thanks Mr Thomas

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Great experience, great support, and every now and then you do win especially on the free games

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As an avid user of online betting platforms, I recently decided to give Virgin Bet a try. While the platform itself offers a decent selection of betting options and features, my overall experience was significantly marred by the cumbersome and frustrating verification process.Upon signing up, I was required to verify my identity, which is a standard procedure for online gambling platforms. Initially, I didn’t anticipate any issues and proceeded to provide the necessary documentation, including a clear photo of me with my driver’s license with today’s date, as per their requirements.However, to my dismay, this wasn’t sufficient. Virgin Bet then requested that I take a selfie holding my driver’s license, with the added stipulation of including a handwritten date in the picture. This additional step felt excessive and unnecessary, considering I had already provided a selfie with clear and valid photo of my license with the required date.The entire process felt redundant and needlessly complicated. While I understand the importance of stringent identity verification measures for security purposes, Virgin Bet’s approach seemed excessive and frustratingly bureaucratic. It left me feeling disillusioned and questioning whether the hassle was worth it.In conclusion, while Virgin Bet may offer a decent betting experience, their overly complicated and disappointing verification process significantly detracts from the overall user experience. Despite my initial interest in exploring their platform, the frustration and inconvenience of the verification process led me to reconsider. Ultimately, I decided not to continue with the sign-up process and closed the account. I hope they reevaluate their procedures to provide a smoother and more user-friendly onboarding process for their customers in the future.

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Hi Everyone I’ve been at this game for to many years I cancare to remember, I don’t play casino or games just sports betting and will give an honest assessment The bonus free bets are probably better than some , you can get free bets playing a quiz , goals for money ( very poor usually ) and they have bet and get a free bet etc but that’s the only fee bets they give , withdrawal is usually between 15 mins to a few hours 8 hours is usually the latest so is pretty good but most of the top bookmakers withdrawals are usually between 30 mins to 8 hours , this as really improved all round .A massive chance for sports betting customers is cash out but I’m afraid Virgin bet is one of the worst for this , cash out gives you a change during the match/game to cash out your bet it may be a profit or loss , My last 10 bets on football , rugby and cricket i only had this option twice , Cash out can be suspended etc due to the goals scored or other things happening in the match . In my particular examples I never had the option at any time to cash out it was never available and these were high profile games so it was 20% were cash out was offered, well below bet365 , sports888 and William hill just to name 3 competitors So if you are a serious sports betting punter I would go elsewhere , I’m sure the Virgin bet team will reply this is a added option and not always available and can be suspended at any times due to things changing all the time in matches I agree but my examples it was never offered as a cash out to start with . In essence you just have to take the chance that they are doing cash out , in my case it was only available only 2 times out of the 10 games I recently recorded So in conclusion there are better on line bookmakers out there if you look round and check Have a good evening everyone Stewie

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Excellent choice of games!Excellent daily and ongoing promotions!Excellent speedy withdrawals!Overall I vote Virginbet.com to be the best UK site as of April, 2024

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Won’t win once you withdrawI play reel lucky megaways on this site, a game i play on multiple sites so i know when it’s playing abnormally. They say they have no input on the desired outcome of a spin, however i know this to be a lie. If you win on this site once and withdraw you will not win again. I had a little win on the grand national this year and decided to withdraw the winnings (Big mistake) since then i have probably wagered £120-£150 and the feature hasn’t even rolled in once LOL. Seems funny how once you withdraw you don’t even get a play. If you ready the reply they will no doubt give below, you’ll see they’ll deny it, then give you a response so generic and scripted it will show their character, They care so much they use a script to reply to their consumers. Avoid This one guys. There’s fairer sites on the market

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First time attempting a withdrawal requires id. Fair enough there are regulations but happy to let you deposit and play. Oh and account totally frozen out until you do. Problem is they require you to send sensitive id (passport / driving license) over email. No other option. Very unsecure method for such id to be sent. Agents totally unwilling to engage on the issue and give robot responses. Still waiting for a solution. Their own terms state data over internet is not secure and it’s at your risk! Joke. Will be filing a complaint with their regulator and the ico.

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Very professional company who seem to go out their way to help customers with certain questions ect. Would love you as a company to look into following other big firms who pay out 2 clear goals on football and possible give customers the extra time chance when the rugby union and league ends in a draw after 80min. One more thing is the in play markets on horse racing seems to be the in thing as well know these days. Anyway just my thoughts but carry on what you’re actually doing cause I’d give you a definite 9-10. Well done 👍

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I love the virgin bet 5s and i love the little offers you get during the week and to be fair on the btts bets virgin bet has the best odds

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I love the speed and clarity of presentation of Virgin Bet. No clutter like some of the rivals. It seems light years ahead of the likes of Ladbrokes and Coral. Withdrawals are fast too. Overall a very professional, user-friendly set-up. Highly recommend. Edit: I forgot to mention the generous free bets offered by Virgin Bet. I have taken up this offer several times (ie bet £10 and get a £5 free bet) and I think this is absolutely fantastic. I really enjoy playing at Virgin Bet, and that’s what it’s all about at the end of the day.

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Large range of options to bet on sports but small odds

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Excellent customer service. Lots of free competitions. Fast payouts. This is easily the best site that I’ve ever used.Easy to navigate site and plenty to look at.I’m 71 years old.Thanks Robert

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You can win, but once you withdraw you won’t win for a long time.They have the generic response of ‘every spin is random, they have no control over the outcome etc’ I believe this to be false, and here’s why: if you win money in this site, which i know you can, You then won’t win until you’ve re deposited at least nearly double your withdrawal amount. How would this always be the case if they have no input on the outcome?

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You have access to a lot of stats while you’re betting which helps to make informed decisions. The software is slick and responsive with very few clog ups. Promotions are also good and on par with the competition. Overall a very good platform to have your drible at gambling. I’m missing the poker on this site but I hope it might come back at one point but it’s thumbs up for me 👍

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Utter cowboysGot my attention to use their site with a “free bet if your horse loses” promo. I did the offer, placed the bet (which lost) yet no free bet came in. When I contacted them, they tried to say for weeks that I wasn’t eligible for the promo. My argument is that they offered it to me (why if I’m not eligible), they let me place it (without telling me I was ineligible) then refused to give the free bet. I have not let this go and ultimately got my way but it took forever and lots of robotic unhelpful responses. My advice to anybody considering using these people – Run a Mile !!!***typical robotic response. Maybe stop advertising promotions if they are not available?

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