William Hill PLAYER REVIEWS(3728)

Chris Davis
20 April 2024
Comment from uk.trustpilot.com
Stay away..Had £64.28 on a gaming Bonus with waggering, check how waggering was going puff balance 25.48! Talked to customer services "the game was working fine" yes game was but ur server isnt... on hold for the "supervisor" person sat next to them in the call centre.... wont even close my account on requst so sent complaint to gambling commision..

Gorilla Trading
19 April 2024
Comment from uk.trustpilot.com
In my humble opinion this along with all other bookmakers are criminals given the green light to inflict crime on to the hard working genuine people.All of there casino games are rigged beyond belief.These machines say they have a good payout ratio to entice you into playing.One would expect after putting £80 into the machine that you would have a payout of more than 50p.It doesn't suprise me at all as I said these bookmakers have been given the green light to commit crime.Don't give them your money when there systems are heavily (RIGGED)

customer
18 April 2024
Comment from uk.trustpilot.com
Without a doubt the biggest rigged ripoff site of any casino cannot put into words just how bad this place is it’s shocking how bad all the games and promotions are along with the totally useless customer service it’s amazing they’ve managed to maintain a 1.6 rating here

FPS9908
17 April 2024
Comment from uk.trustpilot.com
Another joke of a gambling company.These companies really need more pressure put on them when it comes to the problem I am encountering because I have come across this time and time and time again with every gambling company I have ever used except Betfair.It has now been 5 weeks that William Hill have been holding on to money in my account. They decided, after years of using them, that I required one of these "affordability checks" or whatever they are. I dread the day people ask me for mine because my finances are not set out like these people want so because it doesn't flow with a standard pattern they have a meltdown and either completely exclude me or put me on something pointless like £200 a month.After explaining my situation to them I still get the same scripted responses from customer service drones over and over so I say "look, it's fine, I am happy to not use your site, I'll just have my remaining funds and be done with". As stated, that was 5 weeks ago. They, despite 4 long phone calls and 30/40 emails, have still not paid it out after saying that they would.Can you imagine any other company in this country holding over £600 of a customers money for absolutely no reason whatsoever and there not being some hoo ha about it? It would genuinely end up as one of those daft bits in the news where there's a headline "This company kept my money for 5 WEEKS!" with a picture of me looking dishevelled and sad beneath it.They're a joke.

S C
17 April 2024
Comment from uk.trustpilot.com
Really appreciate for Customer Service Advisor- Ms Tina at Weoley Castle, William Hill Branch. She is very nice, polite and cheerful. Answer my enquiry instantly and giving outstanding solutions instantly. Really appreciate for her professional services. Thanks again.

Alan Estrada-Hindle
16 April 2024
Comment from uk.trustpilot.com
Wow, absolutely shocking company. The hoops I had to jump through to release the £10 I was owed back into my bank account was appalling. 100 do not use. They’re like the sports direct of betting companies. Short of signing a document in the excrement of Christ himself I wasn’t sure exactly what they weee expecting of me. Wasted more that £10 worth of my time getting it back, much more, but it’s the principle and don’t want them keeping my money in their grubby hands any longer than they have.

customer
16 April 2024
Comment from uk.trustpilot.com
Placing football bets at William hill is like…all 22 players on the pitch OVER 6 shots on target each and the keeper to score 4 goals odds2/1 honestly this place is a joke these days just scammers stay well away. And don’t even start me off with the slots

Eoin Kennefick
15 April 2024
Comment from uk.trustpilot.com
On 4th of March, I opened a William hill account for the Cheltenham Festival, on 8th of March after slow checks I was finally emailed to confirm the account was fully verified. I deposited €500 and subsequently lost this during the Chelt festival.A few weeks later I made a further deposit of €1000, after placing a few bets that William Hill voided, I still had €1000, I then went to withdraw my money and the option was no longer available, I was unsure to why as they had not made any attempt at communciation. After spending hours on their AI like live chat and mail they requested a tonne of unnecessary documents, proof of funds, my writing my name on pieces of paper and holding them next to my face. These checks are ludicrous and as such I was happy to close the account and take my business elsewhere. Of course William Hill were happy to go against Gambling Commission rules of asking for further documents upon withdrawal which could have been requested much earlier. Bear in mind, I have not won a single penny off William Hill but they have now decided they won’t be returning my balance unless I provide said documents. Which I will not do, I am now trying to get an IBAS escalation number and SAR off them which they are hesitant to provide. All in all, do not bet with William Hill, even if unlike me you are able to win some money, chances are you won’t get paid.

steven thorpe
15 April 2024
Comment from uk.trustpilot.com
I keep giving it the chance of redemption but keep getting screwed over on obviously simulated. Not. Random. R. N. G.Whatever these idiotas are doing they need to review the R. N. G. For poker. It keeps giving roulette results.Xxxxxxx con...Date of experience is 2019 to 2024.Cranks.

16 26
15 April 2024
Comment from uk.trustpilot.com
Just seen an advert on tv. Join william hill vegas. After 6 months of being massively ripped off by them. So thought I'd give william hill another review. Please stay away from this site..

Mick hick
15 April 2024
Comment from uk.trustpilot.com
Had a go grand national said online payout upto six place for national.went bookies collect winnings said sorry nothing I'm afraid only upto 5th place.i said it says upto 6 place online.he said yes it pays upto 6 place if bet online ha ha so what's the difference. Phoned 0870 help number to check.kept me waiting approx 7mins finally got through was on 2 mins and they said same.cost phone call £4.60 for less than 2 mins.so anyone phoning them dont bother just another money making number.tried beforehand online chat = another waste of time.

monroe
15 April 2024
Comment from uk.trustpilot.com
after 14 years being with will hill now they want to dictate how much I spend nad put a limit on my accountand they could not even be bothered to give me a call and give me a reason fornote contactind customer service there you have to pay £1 a minute

K.Choudhury
15 April 2024
Comment from uk.trustpilot.com
Stick to football betting on this site. All casino slot games are RIGGED. I can guarantee you could spend hundreds or thousands and still win nothing.

customer
14 April 2024
Comment from uk.trustpilot.com
30-40-50 dead spins without a single win this place is by far now the worse casino out there it’s just horrendous how they’ve managed to keep a 1.6 star rating is beyond me when there clearly ripping off customers constantly the rare bonus you do receive is 20-30X your wager or lower AVOID this rubbish it’s a scam

Why
14 April 2024
Comment from uk.trustpilot.com
They suspended my account as I was winning off their promotions. Asked me for face passport pic and documents after 6 months of being a customer.Stay away from these cowboys. Total robbing bar stewards.Other bookies out there.

Wayne Northeast
14 April 2024
Comment from uk.trustpilot.com
Been banned from receiving promotions, impossible to speak to anyone but a robot.Absolutely at a loss but it appears that I am not the only one. Why offer promotions if you don’t like it when someone wins ?.Plenty of other bookies about happy to take my money.

Robert Douglas
13 April 2024
Comment from uk.trustpilot.com
JUST BEEN UPTO ALFRETON DERBYSHIRE GRAND NATIONAL DAY...LADBROKES RAMMED,BETFRED RAMMED,WILLIAM HILL 4 PUNTERS IN THE SHOP,I THINK WORD MIGHT HAVE GOT AROUND THAT THEY DONT PAY OUT ON WINNING BETS AFTER ALL THEY GOT POLICE TO REMOVE ME FROM THE PREMISES AND A LOT OF PEOPLE I KNOW WERE IN THE SHOP AT THE TIME 🤣🤣🤣🤣🤣🤣

Yasser Hussain
13 April 2024
Comment from uk.trustpilot.com
If there's any such ratings like half a star or nil that's what this bookie deserve!!!Absolutely pathetic to say the least. I was on hold for hours end and then spoke to an incompetent advisor absolutely no clue what so ever. I made a deposit the other day hoping to get into odds boost with only £1 available as I was seriously stake restricted. However, every time I placed a £1 bet it wont even I mean even £1 bet !! So I decided to take back my £10 but it seems I cannot withdraw my £10 and I was waiting here for 2 hours and after all that the supervisor came and they informed me will email me but since then nothing!!! This is one of THE worst company I have ever seen and be warned of this bookies stay away. They not only interested not only your money but also no interests what so ever of your wellbeing a certain level of customer service.Thus matter will now be passed over to UKGC and IBAS for full investigation as they unlawfully withholding my funds.

Taner and karolina
13 April 2024
Comment from uk.trustpilot.com
Biggest scum in every way imaginable. If only I could have my way with you. Hope you got rinsed at Aintree. WH you are a embarrassment to society. You can only beat real punters by cheating aswell as having the advantage with odds.

JAMES PERCY
13 April 2024
Comment from uk.trustpilot.com
Used them for years but got to the stage where i only bet once a year on the national. This year i found myself locked out of my account after a password reset still no joy. The only contact ive been able to gain is with the live bot which told me my account has been banned and couldn't let me know why.So be careful as it seems they can just ban you and keep the money you have in there anytime they want, awful service and actual theft!

con
13 April 2024
Comment from uk.trustpilot.com
Robbing bast****, £300 on absolutely no return on the vegas market, and to top it off all the odds are awful and the promotions are also shi**

Darren
13 April 2024
Comment from uk.trustpilot.com
William hill you can shove your site never had any problems than you decide to close my account for no reason what wrong because I am not spending enough money or what o well never mind I take my custom else where don't recommend this site to no one really poor site good bye

liam
12 April 2024
Comment from uk.trustpilot.com
I placed a few bets on William Hill and one minute later these bets were replicated and the money taken from my account. When I made a complaint they told me that the bets would stand and immediately cut off the chat. If I wanted to escalate my grievance, (which I was eager to do) then I would have to open a new chat and go through the whole process again. This was after waiting for over an hour for a reply. Awful company. Take your business elsewhere!

Paul Bailey
12 April 2024
Comment from uk.trustpilot.com
Shocking company. These charlatans banned me for winning yes you heard right. I was winning from free bets and they banned me.

Robert Douglas
12 April 2024
Comment from uk.trustpilot.com
Had an email today from William Hill saying they want a bank statement for february,march and april showing the transaction to William Hill on 12th march (Thats only time ive used my card with them) The winning bet they are refusing to pay out 4 week after its won!!!Can you imagine going into a shop and them asking "Can we see your bank statement to see if you can afford to buy this item?" The country would go bankrupt,Now remember i paid this bet on with my DEBIT CARD, So funds were in the account,Now ive had paperwork saying they wont take a bet of me in that shop, i know that anyway!!!It doesnt say anywere i am banned from the premises,i was informed that il be assested if i go in again,Looks like i should get arrested day after day what are they going to say to the judge? MR DOUGLAS WAS BANNED BECAUSE HE HAD A WIN🤣🤣🤣🤣 IM NOT SENDING MY BANK STATEMENT FOR 3 MONTH ITS NONE OF YOUR FU##ING BUSINESS,ALL YOU LOT NEED TO KNOW IS IF YOU HAD ASKED ME FOR A BANK STATEMENT BEFORE THE BET WAS PLACED I WOULDNT HAVE HAD THE BET,YOU TOOK THE BET ,TOOK THE £6000 NOW PAY UP THE £39,000 YOU OWE ME....HOW MANY OTHERS WITH ONLINE ACCOUNTS DONT GET AN AFFORDABILLITY SEND DOCUMENTS TILL YOU PRESS THAT WITHDRAW BUTTON? 1000s daily...MOST CORRUPT BUSINESS SECTOR IN THE COUNTRY AS IT IS NOT REGULATED PROPERLY

Felix Blau
12 April 2024
Comment from uk.trustpilot.com
It saddens and frustrates me that this plat form enjoys denying users their win nings. I now rely on pay ments from "Autom atron Inves tment" to meet up with my deadlines. They have numerous rewar ding prog rams especially the prem ium package which has been giving me more than 50% in ret urn

Liam
11 April 2024
Comment from uk.trustpilot.com
Would not trust this company they a re scammers play alot of money to win nothing back was award two bonus which was never given went to live chat supervisor luna the absolute was of space manager lied through her teeth they don't care about customer at all disgusting site

Tonny
11 April 2024
Comment from uk.trustpilot.com
Very poor service I type promo code T60 but they said I didn't do that. Second thing my account get restricted from the beginning, on my stakes, and them are very low. They told me that even if them register my bonus T60 I won't be able to use it because my stake restrictions. Totally wasted of time...

KAM BKK
11 April 2024
Comment from uk.trustpilot.com
Worst customer services ever! I recently opened an account and placed a bet of £745 on an accumulator, the bet was accepted. Upon logging in this morning I saw that my account had been closed. I immediately contacted customer services who said there’s nothing they could do and that they needed documents from an account which was opened years ago. I explained that until the issue is resolved can I have my bet voided until we get my account cleared up. The agent said they were unable to do so as there was a restriction on my account. Agent clearly didn’t want to help me and now I have zero control over my bet. I would avoid and use their competition who clearly value customers more than this company

JokE
11 April 2024
Comment from uk.trustpilot.com
I have been with William Hill for several years and so far there have been no problems with withdrawals or depositsthe only thing that disappointed me was the drop bonus, if you don't make a deposit you won't get anything, plus a 10% roulette promotion, more promotions made for deposit without paying attention to players who probably deposited enough into William's account

Robert Malinowski
10 April 2024
Comment from uk.trustpilot.com
Recently I was playing casino and won a jackpot of 1600 I soon after withdrawed the winnings and the amount disappeared this company is a scam and should be shut down

WannBamm
09 April 2024
Comment from uk.trustpilot.com
Your slots are an absolute F##king joke you parasites.All you employed there go F##k yourselves.

Shane Obrien
08 April 2024
Comment from uk.trustpilot.com
So theu claim that you have daily free spins. Until you keep winning and don't deposit money. They stop you using the bonus stuff. Claiming they don't know what's wrong. I'm not the only person. I have heard loads of people experiencing the same thing. So they bring you in with free games and then turn them off. Sounds like a drug dealer.

customer
08 April 2024
Comment from uk.trustpilot.com
Another game played for days constant losses and finally get a bonus 10 free spins seven completely dead and a whole 85p won. This place is 100% not random and just keeps happening no question it’s rigged AVOID the worse casino there is

Robbin Bridge
08 April 2024
Comment from uk.trustpilot.com
£160 in 20 mins, max 50p spins. No features one win over £8 just pressing start and losing 95% of the spins, yes I expect to lose but a run for my money is an expectation. Not a fun company to play with at all

Eddie T J Naylor
08 April 2024
Comment from uk.trustpilot.com
another month like 6 months on the trot and another dead session if it was truly random then it would not be constant losses each month sick and tierd of the manipulated rtp on slots here it would not surprise me if they lowerd all the rtp on slots yet again! disgusting place to play and you are better of burning your money!

Grey-wolf
07 April 2024
Comment from uk.trustpilot.com
They're costumer service stinks a supervisor tried to be funny with me very unprofessional would never recommend William hill to anyone stay clear of it

Shae Mills
07 April 2024
Comment from uk.trustpilot.com
Been on the online chat for around 24 hours trying to report a potential data breach and all it says is searching for an agent. I’ve also tried ringing the customer service number that’s on google and it goes engaged and hangs up. Poor service

chris sunderland
07 April 2024
Comment from uk.trustpilot.com
Absolutely terrible customer service your in the middle of having a conversation with them and they'll just leave and shut the conversation off! Your supervisor Lucy was an absolute waste of time and rude.

Adrian Smith
06 April 2024
Comment from uk.trustpilot.com
Been with hills for years use to be really gd often had free bets and at one time you could acculate loyalty points for cash.All that's finished first free bet I had of them in years was over the Cheltenham festival 4x£5 free bets.Now we all got a £1 free bet for the national WOW but the biggest shock no best odds guaranteed any race in Ireland.Even the small independent bookies give best odds guaranteed in Ireland what is going on???

Turco Bazaar
06 April 2024
Comment from uk.trustpilot.com
gammon00070will definitely report to the trading standards and any other legal authorities! they ask for a photo id with a selfie which can be acceptable however they ask for the paperless bank statement with a selfie as well. They think people are their monkeys.

customer
06 April 2024
Comment from uk.trustpilot.com
Terrible epic odds today is Phil foden to have a shot on target but he’s on the bench and was just informed by a supervisor that if he even comes on for two minutes at the end the bets will stand surely all bets should be voided straight away massive ripoff

martin
06 April 2024
Comment from uk.trustpilot.com
please be warned i put a bet on Phil Foden to have 1 shot on target against Palace as he was not playing attempted to void to this i got very short shrift with blunt if hes on the bench bet stands all other companys give you your stake back or at least offer an alternative bet be warned william hill are crooks.to add insult to injury ther is no cash out DO NOT DEAL WITH WILLIAM HILL.BE WARNED.

Michael Allibone
04 April 2024
Comment from uk.trustpilot.com
Random true to life poker just pay to play its great! What an absolute load of garbage it is in reality. Miracle river cards every hand to turn the hand on its head. Obviously written in to the programme to see pocket AA KK beaten by what ever calls against it. Its ridiculous. When are these firms gonna be forced to advertise the poker element for what it is rather than claim its a legitimate fair and random game? Its a computer game version of poker where the cards are manipulated to create action and some programmers idea of excitement its tedious. I walked away from playing online for this reason and only recently returned. To my lack of surprise its the same old nonsense every time you play and if anything its gotten worse. The same names cash and sit there at the tables in tournaments with huge stacks every single tournament. It appears to me they either know how the software reacts or they are not real players at all and are placed in just to reduce the field down and finish the games more quickly for the benefit of the sites profits. By all means play on these games but be aware they are just games and in no way reflective of anything like a realistic straight poker game. Cheers.

Stephen Crossley
03 April 2024
Comment from uk.trustpilot.com
Keep well away from this Outfit,they just Suspend your Account if you put a complaint in.Even when you have a Bet still Runnning,and have Money still in your Account.Custermor Service was good at 1 point,Not now though. Unprofessional.They keep saying we will look after our Loyal Custermers.Thats Rubbish.Stay Away.

customer
01 April 2024
Comment from uk.trustpilot.com
Every game the same it doesn’t matter what you play dead spins bonuses that pay zero and massive losses this place is horrendously easily the most rigged site out there just terrible desperately needs investigating again

Mark
01 April 2024
Comment from uk.trustpilot.com
Asked can I only deposit £5.97 for the rest of the year?? Supervisor Jo looks into it and said look out for notification. 7 mins later she closes the chat without answering the question. Spoke to Beth today and gave me an answer within in 5 mins. Speaks volumes about the management team. And as per the review below this. I too have been told different time, dates and amount before. What is the point of the gambling tools???

Wayne Thompson
01 April 2024
Comment from uk.trustpilot.com
I beg and urge anyone to STOP using companies like this and please try and quit gambling. You’re doing nothing but feeding them more and ruining your life. Companies like this are nothing but legal crooks that need to be taken down for good! A list of the worst things to ever grace this planet would surely have companies like William hill sitting firmly in the top 5. These lot do nothing but take, give nothing back and ruin lives. Absolute SCUM. Deactivate your accounts and sign up with Gamstop 🙏

dave ainsworth
31 March 2024
Comment from uk.trustpilot.com
This is a second review but on a different slot game.More unusual suspects,slot game.They let you have some wins and maybe a hit on the bonus just to hook you into thinking it's gonna be a good game.But just like my other slot review.No big wins ,and the no bonus activation.Now decided to go elsewhere and DELETE William hill for good.Good luck all , go elsewhere if you want to actually make some money.
Jenni
21 April 2024
Comment from uk.trustpilot.com
Well after reading reviews 😲😲 just no wins whatsover. Shame cos i like william hill for their offers, you get better promotions than say sky bet. But just wondering if you ever do really win? 🥹
Well after reading reviews 😲😲 just no wins whatsover. Shame cos i like william hill for their offers, you get better promotions than say sky bet. But just wondering if you ever do really win? 🥹