William Hill PLAYER REVIEWS(3519)
Inna
17 November 2023
Comment from uk.trustpilot.com
Didn't like all the verification drama here. I really expected more of their casino, too.
Anna Gladysz
16 November 2023
Comment from uk.trustpilot.com
Scam artists biggest thieves in UKgambling industry.Shamless cheaters who rigg games and scamm players.highly recommend to avoid those thieves
Msmadam msmadam
16 November 2023
Comment from uk.trustpilot.com
Second review, machine still rigged even now, 262spins no scatter, 4months no win even 200, while I put more than that every week. Someone wrote on reviews that it will show same sets over and over, that's true I have noticed that even took screenshots, It's time this side have to be checked and fined again hopefully this time money will go to people they are ripping off.
Jack
16 November 2023
Comment from uk.trustpilot.com
Just closed my account, absolutely dreadful site.The last I won anything substantial, I withdrew £20.Never touching them ever again, they definitely blacklisted my account from winning, and that isn’t a conspiracy when you get lagged out of games, they crash and restart then all of sudden you don’t win nothing.
Naomi
15 November 2023
Comment from uk.trustpilot.com
Robbers. I had 1300 spins on their fruity burst game £6500.00 worth and again it’s highest pay was £250. Since their massive fine they are robbing people even more. Steer clear you cannot contact them and then they will just put a stop on your account. Horrendous!!!
Mawar
15 November 2023
Comment from uk.trustpilot.com
They must scammers ever is the William hill I advise you guys don’t ever come near it ever they took all my money an I don’t have to Survive
Curtis Lane
15 November 2023
Comment from uk.trustpilot.com
Its the casino i like the most but the rates on slots is unreal £3 at 10p spins and EVERY spin was dead wth are these rates? Not even a 10p win 😂 definitely not depositing on this scam app. Been the same for as long as i can remember.
Mr Stirling Halsall
14 November 2023
Comment from uk.trustpilot.com
I used William hill for years never really bet on sports when I have never won anything my preference is slots slingo ect enjoy after work using daily promotions tbh never really won anything a couple of quid which Isnt worth anything so spin it away but last week won couple quid only £10 to £20 ish that I used on other games won £50 to £100 ish built it up on prize lines playing from 20p upto £1.40 if I spun to last one on left game Till I had money continue game now they banned me off all spin promotions but still allowing me sports ???? Most I've been down in a month is around £40 maximum I have 2 businessess yet I get banned but my friends and his partner and my partners ex does max spins lost thousands ££££££ yet there promotions are still active
Greg
12 November 2023
Comment from uk.trustpilot.com
Scam companyMake deposit play for a few months and then didn't play for a few months. When I tried to login they said my account was closed but don't give reasons.How come they are allowed to get away with this. Disgusting behaviour
AJ
12 November 2023
Comment from uk.trustpilot.com
Placed a bet on Golden State Warriors under 115.5 points which won, when the game ended they changed it to Cleveland and a loss, raised it with Beth in customer service with the bet reference number who gave nonsense replied like "there was no bet" and "it's yours" which made no sense at all. Closed my account, customer lost.
Anonymous
12 November 2023
Comment from uk.trustpilot.com
How is it that the gambling commission allow this to happen to people what are they doing the games don’t play it is a blatant rip off all dead spins and bonus teases the rtp is minus 90% you don’t stand a chance they are just so greedy they need shutting down but they are allowed to carry on what does that tell you
Wayne Botelho
11 November 2023
Comment from uk.trustpilot.com
William Hill are a joke of a company and if I could rate them zero I would. So there theory of safer gambling is restrictions to all my bonuses but let me deposit and lose over £700. They are happy to take your money. Will never use this company again. The customer service is completely non existant.
John Fordyce
10 November 2023
Comment from uk.trustpilot.com
What went right customer service can only be described as utter crap and on chat you wait on a supervisor for about 1 1/2 hours then they cut you off
Amy
10 November 2023
Comment from uk.trustpilot.com
Sham of a company another £100 down in 10 mins not 1 bonus not one go on shark slingo again hunderdds and hundreds down on this game this site is vile i keep saying but this time it can f f f rite off scruffy scruffy pigs
Sox
10 November 2023
Comment from uk.trustpilot.com
Ive been with wh for years, just recently I’m restricted from free spins and bonus drop! I contacted them and said nothing they can do and sent a link for ‘safer gambling’ yet they let me deposit? Really?? Taking the p@ss out of us regulars. Avoid them like the plague they are up to something and I for one will be spending my money elsewhere.
Kevin Fitzgerald
09 November 2023
Comment from uk.trustpilot.com
Recently WH sent an email saying they were making changes but you could still have fun with them. They reduced their return to players down on their slots from an already hopeless level to even lower.So now you can have ‘fun’ losing even more money…just a joke of a bookie!Their customer services are useless as well so there is no fun playing with WH!
Neil Cartwright
09 November 2023
Comment from uk.trustpilot.com
Stunned at their bad rating , compared to some sites out there they offer regular free spins and disc drops where you actually win money.Clearly the disc drop has an on / off switch as you you used to win 5 free spins almost every day then they pulled the plug around 6 months ago no you win very rarely but still so much better than most out there.Regularly offer epic odds and £5 free bets every so often , my favourite site out of what appears to be a right old mixed bag of chancers and criminals with some good sites mixed in among the bad ones.
Telling it like it is
09 November 2023
Comment from uk.trustpilot.com
Among their many sins this company made punters come a real cropper a few days ago. Their online site's functionality went seriously awry for a couple of hours & instead of voiding bets they left us all out to dry without "cash in" options. No real compensation or apology was offered & now they're saying they've lowered the payout percentage on their slots...as if they ever gave punters back over 90% of their stakes in the first place! No wonder they get fined so much & have such a bad reputation.
Justine Tanner
09 November 2023
Comment from uk.trustpilot.com
Run for the hills literally. Received an email and not only were their slots already awful for paying out…the cheeky b@stards have now dropped their RTP for specific slots even further 😂 some going from an apparent 96% to 90% ahaha they are absolute frauds of the highest order! Disgusting from a site that never pays nothing anyway the jokes!
Adamski
08 November 2023
Comment from uk.trustpilot.com
Stay away they are quite happy to take deposits but then restrict you for losing or winning the bonuses are rigged to only let you win around the amount you have deposited or less if at all. Also on william Hill blitz the bonus never lands when you stake more than a couple of quid it then lands when u reduce your stake ive seen this many times its a total scam and a con . Ive now self excluded for 5 years i will not return and i hope they go out of business for the huge amount i have lost to them over the years
Vitali
08 November 2023
Comment from uk.trustpilot.com
1000 spins and no even bonus game. This site is rigid. Never give your money to this scammers. Scammers Scamming people. App Deleted!!!
James
07 November 2023
Comment from uk.trustpilot.com
These are con artist I have just played a £100 pound through big bass splash and in all the spins it gave me one tease for the bonus the rest were dead spins this site has been took over by 888 casino one of the worse sites over the last 10 years please keep your money in your pocket
Eddie T J Naylor
07 November 2023
Comment from uk.trustpilot.com
ever since they got there fine they have been ripping eveyone off from high rollers to low rollers they have no shame and dont care about anyone, used to be one of the best in the game but now just hell bent on taking everything from everyone shame you had to let 888 take you over being one of the well known stains on the gambling industry aswell if you bet big go else where these guys will take everything i have been here for years hence why i know what i say is right.Fishin' Pots of Gold: Gold Blitz™ 50p spins 225 spins no bonus sick company.
Alikhan Sedanov
07 November 2023
Comment from uk.trustpilot.com
William hill.es has suspended my account 2 weeks ago, because I have won there. I can’t withdraw neither my funds or winnings. They are stealing deposits and winnings ! I will be filing a lawsuit against them.
Steve Ditchburn
06 November 2023
Comment from uk.trustpilot.com
William Hill are one of the worst online betting companies for returning funds. They have checks in place which attempt to force you to return funds to the same card that you used to pay them in - thus when you receive a replacement debit card (because the end date has been reached) all sorts of problems occur (because you can no longer refund that card. The management have not thought this problem through and they don't seem to care about it.
Kathryn
06 November 2023
Comment from uk.trustpilot.com
I enjoy chatting on the bingo sometimes play Penny bingo but don't always bother as never win. I tried slots as I enjoy them but it's been no win no win and I'm sick of seeing my loses down. I haven't had a decent win and reluctant to use it but bingo is fun to use for chat so use that. I deposit say fiver and get zero wins. Joke it can't be bad luck all the time surely or just greed.
ChelseaDad
05 November 2023
Comment from uk.trustpilot.com
W&nkers Spent thousands here over decades.888 buy you out and you limit me to £50 per month.Wait all month to deposit a paltry £50 and in meantime sign back up for Mr Green.You BAN me from all your products! Why, you C*Nts??
Steve Mccall
05 November 2023
Comment from uk.trustpilot.com
I played the eye of horus slot for 20 minutes and got the feature up three times1st 40p2nd £13rd 75pJust how crap is that,this is the worst site on the internet go to bet365 it’s so superior.
Natasha
05 November 2023
Comment from uk.trustpilot.com
I would rate -0 if I could..please avoid avoid avoid this is the worst scamming company ever..don't ever expect a reply from a negative review because they really honestly could not give a dame..they will rip you off and still expect you to spend even after asking account to be closed..they have no concerns or consideration for there customers..there is no live chat and expect to wait at least 12 hours for a reply which is not personal to your issue but bot generated..I am currently in the process of taking further with gambling commission all they are about is taking money from customers but giving nothing back in return...please people listen to me and DO NOT SPEND 1 PENNY ON THIS SITE AVOID AVOID AVOID and I will save you a lot of lost hrs of stress and annoyance simply down to there disregard and uncooperative response and attitude..I do not leave many reviews but please be warned avoid like the plague if you don't want to be let down or scammed..if you are fortunate to win a bonus or promotion don't expect to receive it and if you do expect to be blocked from any further promotions without receiving winnings and have to fill out numerous safe gambling questionnaires even if lifetime deposits have been less than £135 lmao..avoid avoid avoid..they are still happy to take my money may I add BEWARE AND DONT BE FOOLED LIKE I WAS
Justine Tanner
05 November 2023
Comment from uk.trustpilot.com
15 bonuses yesterday on fishin frenzy…8 of those the fisherman appeared 0 times in the 10 free spins I had one 15 spin bonus and he come out twice I had the rarest thing to happen on this game I got a 5 scatter bonus ( 20 free spins) he come out 3 times I won £3.20 and the other 5 was once or twice in the 10 free spins 😂 my highest win was £5.30..20/40p stake….96.12% RTP is a load of garbage…as stated you don’t get fined 30 million in recent years if you’re not up to something dodgy. Clear they’re recouping their loses from their fines by altering the RTP or they outright black list accounts…haven’t made a single withdrawal in 9 months just consistent loses..I’m not sure on the algorithm or the RNG as it seems to drop the same paylines 4/5 times in a row and 1 or 2 scatters continuously…then if you’re lucky enough to get a bonus you accumulate absolutely nothing back. Might see further down the line that they’ve been hit again with another fine because I highly doubt this site will ever be fair..also owned by 888 another site known for outright shocking wins/returns 👍 go wary or you’ll find yourself in a deep hole!
Gaz B
05 November 2023
Comment from uk.trustpilot.com
Cash out is a joke just stops when you get ahead The slots give a few small wins and then bang total shut down on paying out they just go into scam mode absolute joke Apart from those issues it’s not bad but what a shame that they get so greedy
stuart gibson
04 November 2023
Comment from uk.trustpilot.com
Dont use them, not allowed to cash out when you are have the chance to win, they block your cash out option and even wont let you see the bets you placed. Avoid them as they are bare faced charlatans who have set it up to win at all costs. Walk away from them and don't give them your money
TED OSBORN
04 November 2023
Comment from uk.trustpilot.com
A complete rip off and illegalThey advertise BEST ODDS GUARANTEED But you bet on a horse at 14/1 it wins at 20/1 they pay you at 14/1 and tell you that you don’t qualify for BOG Even though I had used them for 10 years.Bet elsewhere, I now do
Tony Beck
04 November 2023
Comment from uk.trustpilot.com
FRAUD. Living off of old name. If they were a new company would be out of business. Refusing to let me withdraw despite complying with regs - will use RESOLVER to assist now. Heard many , many similar stories, they dont pay out if your account is winning. AVOID AVOID AVOID(not real name used here)
Luke Barnsley
04 November 2023
Comment from uk.trustpilot.com
2nd review... sites terrible... 70P BONUSES AFTER PUTTING 50£ IN TO A GAME.... CONSTANT FREE SPIN TEASES SCREW THIS SITE.
Ian Davies
03 November 2023
Comment from uk.trustpilot.com
Lucky to get 1, their customer service agents are the rudest laziest un knowledgeable morons in the industry
Tim Cullingham
03 November 2023
Comment from uk.trustpilot.com
They make it impossible to withdraw your funds yet very easy to deposit. I talked to customer service and they told me a bunch of lies and assured me it was being worked on, but nothing happened, and now I have to keep bugging them so that they dont just steal my winnings. A bunch of fraudsters
Daniel Moffat
03 November 2023
Comment from uk.trustpilot.com
the machines in William hill bookies in. L in Broomfield road are rigged only get small wins 10p 20p
Naomi
02 November 2023
Comment from uk.trustpilot.com
Absolutely horrendous site and since they got that massive fine they are now clawing it back unlawfully . Can you get to talk to anyone NO. Bigger thief than khan! Thieves
Andrew Munsey
01 November 2023
Comment from uk.trustpilot.com
I use the Shop on The Wickham Road in Shirley and the interior of the shop is appalling . The Stools in the store are dirty, shabby and not for purpose . The lights in the shop are all flashing and have not been repaired in 4 weeks . The Lights behind the counter are not working the staff sit in the dark. Whilst the staff in the shop are extremely pleasant , the environment in the shop is a disgrace to any company. Is it surprising all your customers now visit the clean and pleasant environment at Corals just up the road !Please can these issues be fixed as a matter of urgency.
Renata
01 November 2023
Comment from uk.trustpilot.com
Spent a lot of money and came to the conclusion they limited the earnings on the only game I play! Never managed to have a big win anyway but I had lots os free spins paying max £5. Please please stay away! Verification is horrendous and they always restrict you when you try to withdraw money. All the number generator story they try to sell is a lie because I spent £250 in 2 days and had about 30 free spins paying between £1 and £5 so this is such a coincidence isn’t it? Please don’t play there!
Sally Brewins
30 October 2023
Comment from uk.trustpilot.com
This site has got terrible when I first joined it paid out great now I have hardly won anything at all for months
Philip Evans
30 October 2023
Comment from uk.trustpilot.com
I used to like Wm Hill but they are no longer very competitive and will take away your 'special offers' for no reason at all treating many 'customers' as 2nd class punters. They do however keep e mailing you with their special offers that you are not eligible for! Total joke of a business nowadays. They are not alone but if you do restrict accounts at least man up and tell customers why. I am amazed that the gambling commission does not investigate stories about these numerous restrictions which often fly in the face of their TV and newspaper advertising.
Natasha
29 October 2023
Comment from uk.trustpilot.com
Very poor customer service takes hours for each response. I received a pop up msg saying I had won the bonus vault it didn't say how much but I was so excited I hadn't won anything like before but when I tried to claim it it was nowhere to be found... After hrs trying to use live chat which is no longer live I was given £2 conciliation?? Which I had to go back on chat for more hours to receive. Next day logged in for free daily promotions to find I wasn't able to receive any. They had been removed and I received numerous emails about safer gambling..I completed assessments successfully but still no promos. Then another 5 hrs on chat and still waiting..I don't have a problem with gambling and only play for fun and have only spent with these lifetime net deposits of less than £138 lol..if everything is resolved and I would especially like my £100 bonus vault prize then I will remove or update this review.even tho my opinions on customer service will not change..it is something they really need to sort UPDATE IT GETS WORST INSTEAD OF TALKING TO ME TO RESOLVE THE ISSUES THEY HAVE NOW COMPLETELY BLOCKED ME FROM SITE WITH A 404 SERVER ERROR.. AVOID THESE LIKE THE PLAGUE THEY ARE ROBBING SCAMMERS THAT ONCE YOU SPEND MONEY ARE NON COOPERATIVE.. PLEASE READ OTHER REVIEWS BEFORE JOINING LOL
Eddie T J Naylor
29 October 2023
Comment from uk.trustpilot.com
William hill frenzy slot is the worst 7pound in 10p spins to get a bonus paying 10p the mark up is trash and greedy.
NEIL
29 October 2023
Comment from uk.trustpilot.com
Used my £5 free bet and accepted.Looked to check the bet and would have won, only to find it now only on the betting slip and not placed. This is not the first time Williamhill have done this.
Renata
28 October 2023
Comment from uk.trustpilot.com
PLEASE PLEASE STAY AWAY!!!!! Worst website ever!!!!! Not fair payouts, had lots of scatters paying max £2. Never seen that before!!!
Charles Smith
28 October 2023
Comment from uk.trustpilot.com
Absolute crap customer service still not solved ! Was waiting online for 2hrs for a response, was told I was being put through to a supervisor by Jelly then someone came on an hour later (Kim) and they weren't even a supervisor. Had to explain twice, they didnt even read the previous conversation despite saying they were.I will be closing my account and using my other accounts with other bookmakers.
Jack
27 October 2023
Comment from uk.trustpilot.com
Has gone way downhill, and this isn’t RNG, it feels more like how 888casino is now whom is their parent company.They’re now clawing back money, for either the purchase price or that fine they received earlier in the year.Please heed my warning, keep clear. They’ve either blacklisted my account from winning, because the amount of times my games lag out, crash, close etc etc, is too convenient when you’re on a winning streak.
Nikki Jeffries
17 November 2023
Comment from uk.trustpilot.com
Not sure if they allow you to see but £430 down in 30 minuets playing break da bank again hyper spin but the game is incorrect because you don't get the hyper spin featureNow this week Friday again £400 down in 35 minuets, got the free spins and won 0 off it.What they like to do is let you deposit 100s, then give you half your money back only if your lucky, then minuets later take it all away.I always bet £2.25 per spin.They call 90 odd % payout rate to be fair, seems wierd because I must always be in the 10%.Over £20,000 down since I joined them.Maybe its time to leave.I suggest everyone else leave also and those who wish to join, DONT!!!!Stick to something with a better chance of actualy winning, like Crypto
Not sure if they allow you to see but £430 down in 30 minuets playing break da bank again hyper spin but the game is incorrect because you don’t get the hyper spin featureNow this week Friday again £400 down in 35 minuets, got the free spins and won 0 off it.What they like to do is let you deposit 100s, then give you half your money back only if your lucky, then minuets later take it all away.I always bet £2.25 per spin.They call 90 odd % payout rate to be fair, seems wierd because I must always be in the 10%.Over £20,000 down since I joined them.Maybe its time to leave.I suggest everyone else leave also and those who wish to join, DONT!!!!Stick to something with a better chance of actualy winning, like Crypto