William Hill PLAYER REVIEWS(3519)
Maciek J
11 July 2023
Comment from uk.trustpilot.com
William i start feel not good because You stop be fair i play before and be very happy i know is Casino but we need more chance to win or some bonuses now for a 2monnth i lost money every play time please doing something for win rate better or give more chance to win if u dont wanna lost player's thanks and i think You change this
Stuart
11 July 2023
Comment from uk.trustpilot.com
Slots = rigged with ZERO return to player, like most of the companies hiding/based in a tax haven.Will keep account for betting on sports I think - usually decent odds, but seriously - avoid the slots like the plague. Alternatively, with each click of spin, imagine you're dropping another 20p into some billionaires slush fund piggy bank..
Adam
11 July 2023
Comment from uk.trustpilot.com
William Hill 5 free spins win Zero most of the time.What is the point in WH giving you free spins and bonus drop when you win either a few pence or nothing 99% of the time waste of time
Marion Powell
10 July 2023
Comment from uk.trustpilot.com
They banned me from any bonuses the day after I'd signed up without me even doing a single bet or a bingo game avoid like the plague
Gary legge
10 July 2023
Comment from uk.trustpilot.com
I tried my usual 3 acca football team boost but the boost didn’t pop up & wasn’t offered! I thought that’s weird seeing as tho I’ve used the acca countless times! So logged out tried again and still nothing! So I finally placed the bet without the boost! It wrangled me so I tried speaking to one of their people! They told me the 3 acca football bet wasn’t a bet! I then spoke to another person and they told me it was a bet but the boost wasn’t actually added until after the bet had finished ✔️ I knew this was utter nonsense because you would need to see the odds before you actually bet and! I’d done the bet countless times before and the boost always! Appeared before I’d bet! Wouldn’t it be quaint if they actually employed people who knew what the rules were
James g
10 July 2023
Comment from uk.trustpilot.com
Absolute vile site they take your promotions away from you but still let you deposit freely and win absolutely nothing because the whole site is rigged the slots are absolute dog sh!t this is the worst site of them all avoid at all cost because you will get no return whatsoever they are nothing but greedy scamming b@stards and I hope that soon enough they will loose their license
Shaunna Conlon
09 July 2023
Comment from uk.trustpilot.com
Absolutely disgusting!!! Was playing with a 20p stake and ended up taking £30 spoke to Mavi via live chat I asked to raise a complaint and for a manage he completed dismissed anything I said and clearly didn’t understand the issue!! Scam
customer
09 July 2023
Comment from uk.trustpilot.com
Finally deleted this rubbish I can honestly say that I’ve never played such a ripoff rigged one sided site it’s a waste of time and money even thinking you’ll win anything on this place it’s so bad it’s unreal just delete your account and save your money
Robbin Bridge
09 July 2023
Comment from uk.trustpilot.com
I'm going to keep it short and sweet.This is not a complaint it's just a fact stating review.You don't get fined £19m if you're innocent.Nuff said!!!!!
ALe
07 July 2023
Comment from uk.trustpilot.com
Deposits 1k and on my records when I’m paying I only lose 400 which still left me 600 left but then suddenly it all gone. Tried to contacts them no one answer and now they sent me the records I’m playing which totally incorrect on my records playing.Asking for explanation they just transferred and told me that’s my responsibility yes but why I lost 600 and the 2 records not even matches also I only playing a few games which is can remember but they given the records from them which totally faults. Avoid avoid…I’m gonna escalating this with my bank if I don’t receive back my 600.
Mikael
07 July 2023
Comment from uk.trustpilot.com
If you need support from live chat, don't bother will 'Bianca' ladylee' or Neil' and probably any of the others, will cut you off with no answer and will tell you to log off just to end the chat knowing the chat will close as you need to log in to talk to help staff...don't waste your time on this stupid site, there are others that are actually helpful if you need it
Michael S
06 July 2023
Comment from uk.trustpilot.com
As I recently experienced first-hand my…As I recently experienced first-hand my own positive review of William Hill being deleted by Trustpilot, I decided to conduct research regarding the online casino reviews found on the website. After selecting 30 top casino brands such as Bet365, Ladbrokes, Betfair, and Betfred in order to analyze their customer reviews, I noticed a tendency of negative feedback across the board.This led me to question whether these companies were all scam operations or if there was something else at work here. It further raised my suspicions about why Trustpilot had policies for deleting positive reviews, if indeed it was true that customers were seeing their remarks being taken down from the platform.Could Trustpilot be attempting to extort these companies for money if they want to open accounts and avail of its monthly services? These are some interesting questions posed by this research.Recent research into the reviews of major casino brands on Trustpilot, such as Bet365, Ladbrokes, Betfair and Betfred, has yielded surprising results: an overwhelming majority of the reviews are negative. As someone who has had a positive experience at William Hil by winning 1700 GBP and being paid promptly, I am inclined to believe that these reviews cannot be representative of the services provided by all casinos. I wonder then, what could be motivating Trustpilot to delete genuine positive reviews?Could it be that trustworthy casinos are paying for their good reputation through extortionate monthly fees imposed by Trustpilot? In order to examine this question further, we need to gain a better understanding of why Trustpilot feels the need to delete so many positive reviews.
Rachel Pooley
05 July 2023
Comment from uk.trustpilot.com
Terrible sight iv deposit nearly£400 in the last 2 months and iv never won anything bk hardly no bonus rounds either they obviously trying to make there money back tha they lost by not bein far in there games 😡😡
Ozturk Gunduz
05 July 2023
Comment from uk.trustpilot.com
I lost more than 10k total since I join wh . Impossible to win anything from this site . Last 2 days i lost £1000 from slot machine !! Still no bonus given . This is like a joke !! Scammer and greedy firm . Stay a way !!!
Daniel Stevens
05 July 2023
Comment from uk.trustpilot.com
PLEASE PLEASE PLEASE READ This is a 100 percent honest review and not an angry reaction to a bad run etc . But I plead with anyone looking to sign up to this account to avoid at every single cost . So I am a compulsive gambler and over the years I have played all the main players in the casino field . William hill is absolutely by far the worst I can not express how bad this site actually is . I have been playing this site for a while now due to only one o have access to and they without a doubt can see patterns in play and deposits . To sum this up i have deposited over £2000 in the last 3 days and max spin I will use is £1 . Sometimes it will spin through £300 plus to get a bonus scatter and when this happens the bonuses are awful and very rarely pay out over x20 the bet . I have never ever come across this from other sites and for William hill to state that it’s all a number generator luck thing I can’t express how much of a lie this is . I have no doubt something illegal is going on with the way this site plays and the lack of duty of care they legally have to offer . I can also state there has been a very obvious change in play once William hill was hit with the big fine . I am sure this will all come out one day when they are caught and this is made public . So please all just stay away and find a fair play site that follows duty of care practices
Daniel
05 July 2023
Comment from uk.trustpilot.com
William Hill is extremely unfair, I've been keeping an eye on my net deposits for around 6 months now, and it's continuously been red... 6 months down is an absolute joke and should be illegal!Been a regular customer since 2015, and I don't have a single memorable moment at William Hill, which tells me a lot about a brand that I put a lot of trust and loyalty in to.After looking at all these reviews, William Hill are obviously rigged to Hell and back, and are purposely causing gambling problems, by being inadequate towards every single customer they have, or so it seems.William Hill is literally punishing their players for getting a £19m fine... But they deserved it, and they deserve more!And you know every customer here, is right about what they're saying... You can't reply to hundreds of the same negative feedback, because how can that many people be wrong about the same thing?I believe a full investigation of William Hill is needed, I think all players should move away from their brand until they have no customers left to abuse... Can't make no money if there's no customers to rip off!⛔️ !!!AVOID!!! ⛔️⛔️ !!!YOU'D HAVE MORE LUCK AT A BLACKLISTED CASINO!!! ⛔️
Steven
05 July 2023
Comment from uk.trustpilot.com
Don’t be fooled by there slots games or there roulette there definitely rigged not to feature and pay out peanuts.I’ve got slot maxed out been like it now for over a day the slot won’t feature spin lose all the time very disappointingThis once was a great site to play but now I believe it is rigged i play the Blazing piranhas wnd when i get close to the feature i get little to none numbers to activate the feature and tonight it cost me over 10 pound at 5p play before i got the feature and twice within 7 days i have had the feature and to be honest it wasnt worth the chase trying to activate the feature as i got the lowest win if the game £1.50,its all a big con and they wont be getting any of my money, These are con artists so AVOID at all costs as you will never win unless of course you are associated to the company as for the feedback on here the only good feedback i believe are family or friends or members associated with the company AVOID !!! AVOID !!! or you will regret joining.
MrWacky
03 July 2023
Comment from uk.trustpilot.com
i don’t even know why people are hating i’ve been doing live blackjack it’s been the most fair expirence people need to stop digging into there loses and trying to win it back the website is top tier
Malisa Patel
02 July 2023
Comment from uk.trustpilot.com
I’ve literally played the past 3 days spending over 2000 doing £5 spins and not 1 feature on all the games I played and the max amount one on a spin was 60 quid! The RTP is absolutely outrageous. Just closed my account as they use to be great now their just stealing my money
Philomena Mooney
29 June 2023
Comment from uk.trustpilot.com
Despite a nice little win recently I'm still only giving 2 stars for a reason. I've been on this site a long time and would be a regular depositer A long long time ago, probably over a year ago or more I stopped getting any free spin emails and when I kept getting "communication error" messages on the free daily bonus drop after a few weeks I dropped them a message to tell them it was broken. It wasn't broken. I had essentially been banned from all promotions for 'unfair play'To this day I still don't know how because at that point I'd never even made a single withdrawal but plenty and plenty of deposits. I looked at the rules and this boiled my blood General restrictionsa. We expect you to be fair when you take part in promotions. We consider certain types of play to be unfair and to break these terms and conditions. These unfair types of play include the following.» Using ‘minimal risk wagering patterns’ (that is, a set pattern of bets or stakes that unfairly minimises risks).A multi million pound company doesn't want me to have 5 free spins in case they lose 50p because I'm being unfair by trying to stetch my money by betting low ? Yet It's not unfair to take hundreds of euro from me and have poor RTP? So they want me to maximise my risk whilst they line their pockets woth millions? I still don't understand this. Some people play for fun. Deposit 20 quid and try stretch their money with 10p spins. Of course it's minimal risk. It's also minimal payout if you do win anything on a 10p spin. I honestly felt like a criminal mastermind from oceans 11 🤣
Hughie McCullough
28 June 2023
Comment from uk.trustpilot.com
I wonder if someone from William Hill can tell me why, when emailing a complaint to William Hill, I was asked to open an account with some company? called Revolver? I couldn't go any further, after typing my comments and contact details to William Hill,unless I opened an account with this company?
Carley grattage
27 June 2023
Comment from uk.trustpilot.com
❌stay away from this site ❌ something as defiantly gone wrong with this site as it used to be fair and one of the best to play on. These last weeks all it as done is take and take money . Only ever see 2 scatters and if you are luck enough get 3 on a £1 spin you only win a couple of quid this is on King Kong cash, even bigger catch, fishin frenzy megaways, fishin frenzy jackpot king , big bass bonanza, bigger bass bonaz and gold bets. I was playing on the gold bet at £2 spin not once did the 3rd scatter come in even after depositing well over £100 same on King Kong cash 3rd scatter never come in even after depositing well over £100 and playing on £1.40 spins. These definitely need investigating as something ain’t right here and I’m not the only one to complain read through the reviews . I have recorded playing on here and I am looking into someone who can look further into this.
Jack
27 June 2023
Comment from uk.trustpilot.com
So I’ve waited to review the site, as I’ve been in the green in terms of net deposits but like with other sites they slowly claw back, which makes me believe some casinos use deposit tracking.However William Hill is by far one the best Casino on the market, I haven’t felt something dodgy is happening, I have had an unlucky day here and there, which is down to RNG, but unlike the casino crooks such as Entain Group (Ladbrokes, Gala brands and Coral), SkyVegas, SunVegas, PaddyPower, Monopoly.As stated I genuinely believe the RTP representative on William Hill. I’ll say my top 3 online casinos are William Hill, Mr.Q and Lottoland.Betfred and Betway seem decent but not had a long enough experience to rate them properly.
Pat Graham
25 June 2023
Comment from uk.trustpilot.com
Placed a bet last year around November 2022.the bet was 16/1& 20/1. 2 x £5 ew singles & a £5 ew double. Lucky for me both selections won. So I had a good return on my investment. Went to the counter to collect my winnings and the manager said I can't pay you till the next day, which I had to accept. But I said next time I place a bet can I for example put a bet on Friday and come in the next day and give you the money. Obviously not the manager replied. But I said it's OK for you to do it to me tho. I'm telling you now guys if you want to put a decent bet on in a high St shop and you get lucky and hit a good return 9times out of ten you will probably asked to come back the next day. These shops should tell you before hand that they haven't got the money to pay you if you come up trumps. Pour and underhand way of running a business.
Ryan Crichton
24 June 2023
Comment from uk.trustpilot.com
Absolutely fuming with you William hill IVE DEPOSIT £100s.. Not one bonus game not any free spins ya an absolute joke I'd stay away people if I was you AVOID big time they just take ya money and don't get nothing back and they say its Entertainment there a joke needs closing down
CJ
13 June 2023
Comment from uk.trustpilot.com
It's decent. Fairly fast withdrawal via PayPal, usually a few hours. The bonus drop feature is so so bad. It's definitely fixed. I say this because I do the bonus drop every single day and used to win everyday and now I haven't won a single thing for about a month. The thing I do like about William Hill is the 5 Free spins occasionally. Also, a friend showed me that you can get 5 free spins daily via the sports section which I didn't know before so that should be more widely known. It used to be my main slots go to along with paddy power but now I barely deposit on it. The app is quite slow too but not sure if that's actually my phone. Overall, decent
Liam
23 April 2023
Comment from uk.trustpilot.com
Absolutely disgusted playing that virtual sports 15 bets I had at tenner over last few days and every single one lost the time on there when u bet start always near half time and second half always start bout 75 mins into it so how that a chance for anyone to win its an absolute joke should be a shammed of your self's ill stick to going to the bookies from now on
Janet Riss
23 April 2023
Comment from uk.trustpilot.com
Well it would be great if William Hill vegas slots paid out as i have got q big win in which i have been trying now for over a week to get them to pay me .. I have had no excuses from them why they havnt paid me out ..it is ok for them to take my deposits yet when i hit a big win fare and square and it didn't pay out this is robbery this is and it needs to be looked into seriously .. I am not going to let this go no way. I have and its a good job i did aswell...! got a screen shot of my win plus screen shot all chat messages all from the 16th of April 2023.they told me the technical team has limited access to look at the machines that we complain about and could take up to 72 hrs that is a continuous chat message i always get from them Well mine has took over 200 hours !!! And i am still no further forward but i will not give up they ain't getting away with this its my big win which i deserve to have handed over to me !!!!
Carl Higgins
23 April 2023
Comment from uk.trustpilot.com
Terrible site another one that's a pay to play site promos are always the same my max bet on some markets are a lot lower than other peoples despite depositing frequently. Games are designed to give you little wins then take all your money
Tony Milne
23 April 2023
Comment from uk.trustpilot.com
William hill is a ripoff have not used one eyed willy hill for year and bit but also I was a victim of one eyed willy hill ripoff. Con stay away just look at the so bad reviews that the Scottish government should step in shut website down but the government is corrupted as well stay away from one eyed willy hill ripoff scumbags. Con ?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️???????????????????????????☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️?☠️ Should be jailed the Md of one eyed willy hill ripoff. Con
Liam
22 April 2023
Comment from uk.trustpilot.com
I like how when playing virtual if you put correct scores on its always ends 0-0 or aswell if yoy put a bet on a team to win they have about 10 scores and don't score 1 so all in all they take your money no problem what a great site this is
Ritu
22 April 2023
Comment from uk.trustpilot.com
Bunch of dumb peasants , I questioned these buffoons on the bonus price drop, after I stopped winning. Than these f clowns. Removed me from all promotions, It’s shows you how low and disgusting these pieces of turds are. Low life people. Absolutely amazing they think they can screw over the customers and get away it.
Dariju Polianskis
22 April 2023
Comment from uk.trustpilot.com
Unfortunately I have to give 1 star because I Don't have option otherwise I would leave -5 , can you get a win with them-, yes , can you take a cash-, yes ( very quick transfer ) but they do acc management I mean if you stake 20p and you will win 100 and take it after that you have to stake 300 to get a win of 50 and so on I mean you get a win after you loose but winning Don't cover your expenses they just managing this, sorry and good luck
Dan
22 April 2023
Comment from uk.trustpilot.com
I would give ZERO stars but it doesn't allow. APP and company is a complete joke. Constantly going down during the biggest games of the year. Super bowl. NBA playoffs. can't cash out for 5+ days. can't log in, can't transfer money to hedge bets. Casinos already have a huge advantage, William CHEATS takes it to a new level. Stay far away from this sh&^y company!!!
Mark
22 April 2023
Comment from uk.trustpilot.com
This company is an absolute disgrace. I went into the Harrow branch this morning to pick up a legitimate winning bet, and was told there was an issue with the bet.I was told to email their customer service with a photo of the winning slip and was then told I had to send a photo of myself to them.They also stated I had an online account, which I’ve never had and definitely a million per cent would never have with these people.I pay for all my bets with either cash or by card.So now I’m waiting for someone called Alex to get back to me.If I don’t hear from them today, I shall be getting my solicitor onto the case on Monday morning, and I will be making a compensation claim, plus my solicitor’s fees.Please please please, do not bet with this company, bet with any other bookmakers except this one.I can understand now why William hill high street betting shops are shutting down by the dozens.Hopefully their become extinct soon after their disgraceful behaviour this morning.
Luke Barnsley
21 April 2023
Comment from uk.trustpilot.com
STAY AWAY! TERRIBLE RTP... hundreds down constantly teases bonuses... put 100 in today and got two bonuses for 10 pound each... complete joke of a website never got a win over £50... joke.
phil reynolds
21 April 2023
Comment from uk.trustpilot.com
Absolute rip off, a low level £10 each way bet on the Grand National, Horse place 5th , a £14 win. No payout until i can provide photo id and utility bills.They take your money with no ID whatsoever but to pay out small sums, they make you jump through fu**ing hoops.Whatever you decide, do not use William hill, please share all over twitter and face book.
Ryan Davies
21 April 2023
Comment from uk.trustpilot.com
Following a big win my account got restricted, I received the following email: We wanted to let you know that after a recent review of your account, you’ll no longer be able to take advantage of our gaming offers or promotions. This restriction will apply to our gaming products, and stake restrictions may also apply in the future. Very corrupt and dishonourable.
rich brown
21 April 2023
Comment from uk.trustpilot.com
Was my favorite betting site, I used to get free spins every day for being a loyal customer. Ever since that fine they have made it so the free game pays no spins out (from winning 5 spins per day pre fine, now the last 9 days in a row have been losers). They are obviously taking out the fine for incompetence out on loyal players. I will be finding a new site soon, appauling.
SARAH BAKER
21 April 2023
Comment from uk.trustpilot.com
I used injoy william hill but something changed fishing pots of gold got bonus 15 spins and won 30 pence and whats happen to the bonus drop I used to win at least a few times a week now never it must be becouse of there fine slingo gone down hill has well don't think il be going on there has much now even the promotions spins u get never win anymore
Ian Ferguson
20 April 2023
Comment from uk.trustpilot.com
They have lost the plot. Just unable to access account despite live chats over many minutes. Very poor service!
David Howarth
20 April 2023
Comment from uk.trustpilot.com
For the third time in two weeks William Hill did not settle my winning bets on cycling events. I contacted them through their online chat but it still took over an hour to resolve the situation. They say that bets will be settled and winnings credited within 30 minutes of the completion of the events but they seem to have a problem settling cycling bets even after I had complained twice previously. The first time I had waited for over 7 hours before I decided to use their chat service. This time I waited over 3 hours before I contacted them. If you bet on cycling events bewwre that you could be waiting hours for settlement. The chat agent apologized saying that she also could not get through to the settlement team. Very poor service.
James g
20 April 2023
Comment from uk.trustpilot.com
The slots are absolutely disgusting on this site it’s dead spin after dead spin and when you do get a bonus or anything it pays in pennies it’s a joke considering how much you stake and wager nothing but robbing dirty b@stards
Jeff Walker
20 April 2023
Comment from uk.trustpilot.com
Disappointed that William Hill accused me of using someone else's card to bet??That's like putting money in someone elses bank account...I think their security people are way over the top ..especially as I've been using the same shop for nearly 40 years!!! Time to go elsewhere as I'm obviously not a valued customer!!!
Anne
19 April 2023
Comment from uk.trustpilot.com
The betting App is useless. It can always take your deposit okay though, never any trouble with that whatsoever, but try getting your bet on, it's either telling you to log in repeatedly when you're already logged in or it won't bring up the betslip. I'm ready for ditching it and going elsewhere.
Linzi Smith
19 April 2023
Comment from uk.trustpilot.com
Playing on game and then money just disappeared from my balance. Any advice on how to get this back. Surely this is against the law
Ramz Alkabo
19 April 2023
Comment from uk.trustpilot.com
worst shady gaming site on the planet bonus spins are flippin joke 3pound spins to win 13.80 Fix you site you and upgrade your poor gaming software
Anth
18 April 2023
Comment from uk.trustpilot.com
Another betting site where they restrict you from promotions and games . Absolute waste of time would not recommend . Typical They have also done something to the daily bonus disc as most of the time you get a X. Not happy . Closed account due to your ridiculous clause .
Brad Champion
18 April 2023
Comment from uk.trustpilot.com
Shocking company - always looking for ways to void winning bets, settle as losers or use their terms & conditions to rob their customers blind.
Michael
12 July 2023
Comment from uk.trustpilot.com
Was fine until I won money, not even a lot, £105 but they make that impossible to withdraw. Asking for documentation I don’t even have. Just thieves, offer you bonuses etc but if you ever win you can’t get the money, just steal it. Absolute con artists, hence why they’ve got such poor reviews. All that money for adverts comes from them stealing the money from people who have the audacity to win a bet. My account name is Cozza704, withdraw my money you thieves
Was fine until I won money, not even a lot, £105 but they make that impossible to withdraw. Asking for documentation I don’t even have. Just thieves, offer you bonuses etc but if you ever win you can’t get the money, just steal it. Absolute con artists, hence why they’ve got such poor reviews. All that money for adverts comes from them stealing the money from people who have the audacity to win a bet. My account name is Cozza704, withdraw my money you thieves