William Hill PLAYER REVIEWS(3519)
Richard Leather
04 April 2023
Comment from uk.trustpilot.com
I have left a couple of five star positive reviews in the past and have enjoyed betting with William Hill but things have gone downhill rapidly recently.The bonus drop used to win every time and you maybe win 50p or a pound, fair enough it's free money which obviously you bet on the site but now you always lose, I mean every single time.Scratch of the day used to be good, bet £5 and get a free £5 or £2 bet was a typical example,now it's bet £5 and get a free £1 bet on a four way accumulator, waste of time really.The odds have reduced greatly too, I'm not a big gambler but like a bet on my favourite sports and cannot understand why now,in a two way match, with no possibility of a draw ( darts,snooker, table tennis etc) both players are odds on before it starts,it didn't seem to be like that previously.Surely there must be favourite and an underdog with accordingly favourable odds, isn't that the whole concept of betting, ie give us a chance to win more than we put on ?I didn't realise William Hill have just been fined £19 million pounds and maybe that is the reason they now seem to be penny pinching and spoiling the betting experience.Time to look elsewhere to win or lose a couple of quid but at least feel it's fair in doing so.
Richard Hooper
04 April 2023
Comment from uk.trustpilot.com
I SEE OTHERS HAVE DEPOSITED ONLY TO LOSE THIS MONEY, WELL MAYBE A CCJ AGAINST YOUR COMPANY WILL SORT THIS OUT! DO NOT DEPOSIT THEY COPY AND PAST SUPPORT AND STEAL DEPOSITS
James g
03 April 2023
Comment from uk.trustpilot.com
Just dirty b@stards obviously because they have been fined they have rigged their slots even more played £100 and every spin was dead avoid these dirty scamming robbing b@stards at all costs I hope the owner dies a painful death the fu@king scumbag
customer
02 April 2023
Comment from uk.trustpilot.com
I’d love to give these clowns zero stars it’s honestly the worse place to place bets or play slots such a ripoff it’s unreal dead spin after dead spin on slots and penny payouts customer service is a waste of time and they haven’t got a clue about any problem you might have no wonder they were fined massively it’s just a shame there still operating
Lucy
02 April 2023
Comment from uk.trustpilot.com
Had a really awful time setting up with them, the company offers free bets which were not awarded and customer service is so poor, I put in to start up and won’t be spending a penny more with them. Customer service needs to improve massively.
Luke Jones
02 April 2023
Comment from uk.trustpilot.com
Just deposited £10 into my sports account and nothing has been put into my account even though the money has gone from my bank. When you finally get on live chat the advisors never know what you’re talking about they’re useless to say the least. I got on live chat to 6 different advisors and every single one of them blanked me. If you choose to sign up to William hill it’s your own Fault something will 100% go wrong especially now they have been fined 19million
Robert Douglas
01 April 2023
Comment from uk.trustpilot.com
Ive been into local Alfreton (Derbyshire) shop this morning,One of my mates goes in there everyday till yesterday...THEY HAVE BANNED HIM FROM USING BETTING TERMINAL because mick has followed the pmu market in france for the last year after i explained to them how to beat the odds,The manager informed mick that he was on his list of punters who could not use the betting terminal,Bear in mind mick will put £100 on the slots each time hes in that hills shop,Mick not being very happy, Informed them thats discrimination...Unfortunatley Micheal thats what im treated like in every betting shop in nottinghamshire and derbyshire
Andrea Arbuckle
31 March 2023
Comment from uk.trustpilot.com
Think I'll stop betting on William due to one team being cancelled on my football acca they deducted 60 odd quid bit much for one timePure con
Andrew Brownsword
31 March 2023
Comment from uk.trustpilot.com
By not offering best odds william hill are by far the worst bookmaker, in our area ladbrokes closed and we got stuck with hills, today backed sympathise ew and took 40s returned 150s which is an extreme example but almost everyday I get caught one way or another
Kieran Davies
30 March 2023
Comment from uk.trustpilot.com
Absolute scam artist!!!! Never seen anything like it! There blackjack complete scam and slots! I payed £400 on £2 spins on William hill gold most I won was 8.60 then spent £1,600 on blackjack my god I never seen anything like it dealer doesn’t bust it’s an absolute disgrace!! Please avoid please people! There needs to more regulations in place! There scam artists and this place is the worst!!!!!
jackpalance1
30 March 2023
Comment from uk.trustpilot.com
Stopped all free promotions for no reason other that the fact I used them !!! Some clever person ?decided this boy ain’t getting these no more ??
Tony Weston
29 March 2023
Comment from uk.trustpilot.com
The "FREE" bonus drop gives the same error everyday.Oops Communication error. Try again later.William Hill restrict people who bet infrequently. If you have a free promotion everyone should be entitled to a go. William Hill are the worst gambling company online.
Alan Barclay
29 March 2023
Comment from uk.trustpilot.com
£19 million fine ( small change to them), by the gambling commission , who were never going to suspend their licence, due to the government takings , especially from the fobts.William Hill will be laughing right now, at the commission board ,for being spineless, pathetic, while secretly they will be finding ways to continue to fleece customers.The bottom line is companies like Hills, Ladbrokes, coral etc don't care about us.Fobts are a lifeline to both them and the government (and as for that stupid green/ red bar on roulette, is a gamble before a gamble, which defies belief !! ) but unfortunately the only way is to make them pay for the misery they cause is to withdraw your custom. I have self excluded from William Hill, but will in the next few weeks ( without placing a bet ), will enter a few off their premises, and see if I'm challenged.
Jim Black
28 March 2023
Comment from uk.trustpilot.com
This mob are scum of the earth and should have their licence revoked by the commission.This disgusting outfit are more hell bent on ruining people's life's and that of their employees with all the shady internal investigations carried out, especially in the Lanarkshire area that are conducted by their rogue area and corrupt shop mangers that carryout this dodgy crap at the Wishaw branch.I knew someone very well that worked in this area and they experienced this first hand by the scum tyrants.Get it right up you hills down with the entire organisation ?
Gaz Bell
28 March 2023
Comment from uk.trustpilot.com
At last they been fined heavily now start by treating your customers with respect instead of ripping them off like my self bunch of rip off merchants not stepped in any bookmakers since guess what have more money in me pocket wake-up folks stop filling the rich man’s pockets all you doing
Diane Ball
28 March 2023
Comment from uk.trustpilot.com
What a glorious day.. I've wrote many reviews about William Hill over the years, warning people about their disgraceful treatment of customers, and stating they should have their licence revoked.. Well, it so nearly happened, but a 19 million fine is a very satisfactory outcome... Well done Gambling Commission...
Kadie Williams
28 March 2023
Comment from uk.trustpilot.com
Having trouble winning anything it just take take take even the bonus drop i am refused anything they have moved their 10 free spins to 5 and now to 3 they also refresh games when you start winning and slow games down purposefully avoid people!! I been a loyal customer for over 5 years had no trouble winning last year just from january really!
N C
28 March 2023
Comment from uk.trustpilot.com
19 million pounds fine for not looking after it's customers !! That was my cue to close my account !! Not the best payouts , bonus rounds few and far between and when they do come they don't pay out. No wonder people are spending 23 grand in 20 minutes. Goodbye WH you lost another customer to greed
Kay Young
28 March 2023
Comment from uk.trustpilot.com
Put money on and it’s logged me out! Can’t log back in apparently an error …….. haven’t used any of my deposited amount. Or will it disappear again like it did before lolAvoid
WannBamm
28 March 2023
Comment from uk.trustpilot.com
Best news I've had all year..19 million pound fine for rigging the slots...when you spend 200 pounds on big bass and you don't get 1 win, you know the slots are rigged to death.. thank god these thieving corrupt scumbags have been busted...Stay away from this scam of a corporation...
James g
28 March 2023
Comment from uk.trustpilot.com
The best news ever today with William hill being hit with a £19 million fine just shows everyone now what dirty corrupt thieving scamming b@stards you really are with your rigged games im glad you have been fined please people don’t give William hill a penny they don’t deserve it if anything the only thing they deserve is to have their license removed and to be closed down one word for William hill scumbags
Quantumleap
28 March 2023
Comment from uk.trustpilot.com
Just been fined world record 19.2 million by the Gaming Commission.When l had a gaming licence, the customers never paid their customs & excise duty.I was taken to court, and won.Also fought customs & excise, and won.But the gaming board at the time, revoked my gaming licence.But, bookies like William hill breaking all the rules, as long as they can pay millions in fines, then still keep their licence.How can they be fit to run a business, when they clearly don't care about their customers, health & mental health.People have killed themselves losing so much money on William hill websites.Did they ever bother ringing people up, and asking can you afford this?Answer is probably NO.The way the gaming commission has fined them, but allowed them to continue in business.Is like letting drug dealers continue selling, as long as they pay fines.They closed my account, without any warning, and whatever was in the account, just kept it.When has the gaming board, ever revoked a big bookies licence.Probably never, and they would never revoke a big bookie license, as they've the means to pay millions in FINES!
Barry Carson
27 March 2023
Comment from uk.trustpilot.com
I won £200 in free bonuses on free or 4 and recieved just £100 in free bets. They told me that the £1 million prize pool was hit and that customers winnings would be split due to terms and conditions. Now knowing that over a million or close to a million people plays this free game. And due to the volume of winners should the prize pool not be far more than £1 million. This is False a advertising promotion and still running it should be advertised free or 4 to win £100 in free bets and not £200 as they cannot pay out this £200 due volume of winners due to terms and conditions.
Minever Welch
27 March 2023
Comment from uk.trustpilot.com
I played for couple years on slots on william hill and was ok but the lmore then half year now seems to be impossible to catch any scaters , freespins . Every spin no win . Made a deposit limit and even if don't reach it cant deposit anymore as they have made me a deposit restriction. Often games are freezing and slow . Was my favourite site but now disappointing . It dosnt make me having fun when I do just deposits all the time . Not recommending
Tara Jones
26 March 2023
Comment from uk.trustpilot.com
Rigged online casino tables, for more details +44 07550617181, had me off over 50k over 10 years.
Jonathon Milburn
26 March 2023
Comment from uk.trustpilot.com
Perfect, dealt with my problem straight away and fully understood the problem I had, you have a now gained a loyal customer, thanks
Asim khan
26 March 2023
Comment from uk.trustpilot.com
If ur brown or black stay away from here I can prove to u 29 off of us Freinds 22 brown 6 black in 4 years we had 126 withdrawals on white Freinds account not single one with much more depositing then him he’s laughing at us way to obvious blind person can see not only a scam place but racist or agree totally agree a coincidence up to u
Jaii
26 March 2023
Comment from uk.trustpilot.com
I had £100 free bets four £25 bets I used two then came back in abit later to see the other two have been used somehow so I go on live chat to ask about it and see if I should change my password and get my bets back then the person on live chat his name was Marki was so rude and was saying things I’d ask questions or ask to explain and they’d just keep putting the same thing then ended the conversation without getting it resolved so now I’m just waiting while they’ve suspended my account haven’t got my bets back either so now have to wait 2-3 days to see what will happen.. great company lol it’s actually a joke.
customer
25 March 2023
Comment from uk.trustpilot.com
If you like losing money then this is the place for you 99% dead spins it’s genuinely laughable that they get away with this honestly it’s the worse place you will win nothing and they will keep taking constantly. So rigged it’s unreal zero bonuses or big payouts maybe a few pence if your lucky just don’t bother and find a fair regulated site ?
Lee
25 March 2023
Comment from uk.trustpilot.com
I have placed a bet on Harry Kane to break the England goal scoring recored. It's now 48 hours since this happened and I am still waiting for my winning. Customer services is extremely poor compared to other firms. Furthermore live chat is a 10 to 15 minute wait and they have no understanding of the bet I have placed. Very poor.
Crotts
25 March 2023
Comment from uk.trustpilot.com
Made an enquiry after incorrectly thinking I had opted in to a free bet offer on email. DMd william hill help on Twitter and had it sorted in ten minutes. Wasn’t happy that the email link didn’t work but was sorted by advisor asap so can’t moan at all.
Adam
25 March 2023
Comment from uk.trustpilot.com
Woeful. St Saviour store, Jersey is a black hole of losing.Safe to say ive learnt my lesson from this questionable outlet. Ive never in my life continuously lost in a bookies like this one.To say theyre fixed odds, is highly believable! Dont go, dont spend, its actually depressing how the machines in there are unentertainingly rigged!
Eddie T J Naylor
25 March 2023
Comment from uk.trustpilot.com
Deposit 160+ last 4 days and I get 3 spins on a slot from the bonus drop today disappointing. update put in another 20 pound today and got nothing but dead spins and one bonus that paid x2 madness.
John milner
24 March 2023
Comment from uk.trustpilot.com
Deposited £500 3 weeks agointo my online account. Lost most of it then had a £700 and a £100 win at Cheltenham. Tried withdrawing these funds into two bank accounts I had deposited from. Received an email asking for documentation to verify. It is now 9 days since I tried withdrawing. Can’t speak to anyone, only virtual chat. Eventually getting no where, put through to someone via chat. Sent bank card details, council tax statement and driving licence photo’s several times. Keep saying unsuccessful, try again. In the past I have had a problem withdrawing funds. Won’t ever use William Hills again. Imagine all the interest they are making holding our money.
William Hill
23 March 2023
Comment from uk.trustpilot.com
Honestly. This is causing me so many issues. I place bet in shop and they ask for my POI. I sent this in 2021. I am still on the “refusal of service” list to this day until this is resolved. I have sent again and now they require my bank statements. They are withholding my 3 shop bet payments from Cheltenham. They don’t understand how this is affecting peoples customers health. Not through the betting itself but through the whole procedure you have to go through and contact things having to be sent. It’s an excuse not to pay. Please whatever you do if using the terminals. Do not cashout voucher. Use the winning payslip on terminals to get your winnings from other shops.
dave mannion
23 March 2023
Comment from uk.trustpilot.com
Was on £3.60 and then spun another win. The game crashed then lost all funds. Customer services gave me £1 to compensate????Lucky it wasn't more. Watch put for this happening. They will keep your winnings
Katriona Wyer
22 March 2023
Comment from uk.trustpilot.com
Very poor trying to withdraw my winnings the last week. I've sent numerous proof of address and I've been declined every time
Chris
22 March 2023
Comment from uk.trustpilot.com
Been betting with them for years then in oct 2022 my account was locked they said it’s because I bet too much after many arguments 6 weeks later it’s ok then last week I used the app in the morning then in the afternoon it’s asking me for two forms of I.d I tried to do it with there live chat and it crashed they are a disgrace after years of betting with they now to authenticate my account I will never use them again it’s as if they want to lose there customers if u try and phone then it says a message then cuts u off just can’t understand why they want two forms of I’d when I’ve been betting with them for years will never use them again they are disorganised fools
Liam
21 March 2023
Comment from uk.trustpilot.com
Please be carful when playing the bonus box I've played it this morning to drop the ball onto the cashpot once I did this bang it came up with restrictions have been applied I only spend a tenner a day if that Contracted them to ask what had happened was told first no restrictions are on the account to then 2 secs later there are restrictions on it. not saying I would of won 1000 but I landed on it but didn't get paid anything. Supervisor Earl was just going round in circles saying if there are restrictions you won't get paid it but the restrictions wasn't on there whe I played it Orse it wouldn't let u on. Then he just left my chat without sorting it. But if they can do that on the bonus box are they doing it for the games too
A S
21 March 2023
Comment from uk.trustpilot.com
Great wins when first joining I was £640 up in profits/losses history . Two months in , well could a site take anymore money from a customer !!! constant deposits , pennies back if anything no decent returns mostly empty spins your slots don’t pay out, funny how they did when you’re new . Oh then there’s your bingo rooms just as bad fixed at same player names count on one hand who’s going to win . Another rip off site screwing the customers . Disgusting !!! Fair gaming what a joke . I believe you block customers accounts red flag people to stop you winning no matter how much money you spend Avoid !!!! Mecca , 888, bet fair , betfred, betvictor , MrQ all dodgy sites so now William Hill you are in the top disgusting rip off sites I’ve come across .
Jack
21 March 2023
Comment from uk.trustpilot.com
I joined the site via a Facebook promotion (£20 free play) and used that and played the free play fine. As soon as I put £30 of my own money into my account all of a sudden I've been locked out. Contacted customer service who said due to a security review they've closed my account and decision is final and that my £30 will not be refunded. So basically I got scammed out of my money for no reason and I can't do anything about it. Will be reporting to gambling commission for this foul play when I was literally a new customer and I can't do anything now to get my money back.
Jamie Gray
20 March 2023
Comment from uk.trustpilot.com
This is actually the worst experience I have ever had with a company. William hill had an error with there deposits and there system actually deposited £40 instead of £10 that I had set out to for Cheltenham racing. Not only could I not enjoy the racing by dabbling on the horse racing with my £10 they still hold my money 4 days later. Their contacting system is terrible. Live chat only for online accounts. The first person you get transferred to can’t actually authorise anything so you get transferred to a ‘supervisor’ which they don’t come through to the live chat. I just want my money back and I will never use William Hill again.
Hemanand Sombarydoss
20 March 2023
Comment from uk.trustpilot.com
William hill is trying to scam me.. They are saying my account is under review and the security team is doing checks immediately and they will contact me once done.. It's already one week and when I contact their livechat, everytime i'm being told to wait for their email once checks are completed... One week has gone by and they are still kicking me like a ball saying to wait for the concerned team.. I have read their reviews on trustpilot and I can see many people are having these same issues.. They are trying to scam people.. I have money with them and they are refusing to pay saying that no transaction can be done on my account when it's on review.. I have been a custome for over 8 years.. I do not recommend anyone to open an account with them as they will scam you at certain point during your business with them.. I will go to the ombudsman and will file a case in court if need to.. Beware guys..
Petroescu Radu Florin
19 March 2023
Comment from uk.trustpilot.com
Not recommended. I have 7 years with them, and my account is - 15000 £ . I don't know how to load pictures to show you guys, but please be aware with this site. One of the worst experience with a gambling site.
Patrick Davison
19 March 2023
Comment from uk.trustpilot.com
Been a William hill customer many year always been good for prices and occasional bonuses but today they removed all my bonus off me and put a restriction on my account not to stop me from betting but to stop me from taking part in any promotions I bet responsible and don’t wager as much as I use to so they have decided because I’m not wagering as much they have restricted me from any promotions which I was taking part in because there not making enough money out me so I believe William hill are not bothered about responsible gaming like I do they want individuals to be addicted and waste all there money on betting SHAME ON YOU WILLIAM HILL
Linda
19 March 2023
Comment from uk.trustpilot.com
I'm at a loss as to how many people have had a bad experience with william Hill. I'm not disputing anyones account as what most have experienced on WH I've experienced elsewhere! As far as WH goes for me personally ive been with them 5yrs + , I deposit every other week and only play 10p/20p spins maybe 40p if I'm feeling flush lol. I've had some great returns having withdrew £160 last week and only deposited a tenner , although over the years I've withdrew a lotttttt more! I just hope I don't eat my words after writing this review tho lol. But I genuinely have only ever had a positive experience on this site so far.
Liam Barnes
18 March 2023
Comment from uk.trustpilot.com
I joined William hill on the 07/03/2023 deposited £170 no documents needed to join played on into the night up my bet to £5 a spin won £6550 on bonus game (big bass splash) withdraw my winnings to wake up the next morning asking for id and that my withdrawal as been put on hold all id sent and accepted withdrawal still on hold to this day just keep saying my account is under review states on there web page account verification upto 24hrs absolutely ridiculous I will never deposit with them again and I will get my money owed even if I have to take it to court what a joke of a company I understand they have to do checks but this is outrageous!!
George Hooker
18 March 2023
Comment from uk.trustpilot.com
Awful - opened an account on 15/03/23 with £10 just to have a bit of fun on Cheltenham - website was awful for a rookie gambler - managed to get one bet on for total £2, tried to place other bets and it kept saying I needed to contact their customer services (it doesn't exist) - to cut a horribly long story short - they have (via robotic chat and then their "supervisor" called Ang), they have closed my account and kept the remaining £8.00 and I have been told their decision is full and final and "great chatting with you, have a great one" - well I would like to have a "great one" and poke it up somewhere.
Aisha
18 March 2023
Comment from uk.trustpilot.com
I previously posted very low for William Hill, but last week I bet £40 and won £1100, obviously I have times where spins are dead or wins are littleBut overall I at least break even
Stephen
05 April 2023
Comment from uk.trustpilot.com
Let's have it right William!! No best price till 9a.m on day of race and odds always shorter especially on horses that have been backed!
Let’s have it right William!! No best price till 9a.m on day of race and odds always shorter especially on horses that have been backed!