William Hill PLAYER REVIEWS(3519)
Janice Tweddle
17 March 2023
Comment from uk.trustpilot.com
I won £85 on 1st March, I withdrew this on the same day. I am still waiting to receive this. I can no longer scroll back in My Transactions on William Hill to the date I won this.I did take photos of both my winnings and the transaction on William hill and am escalating this to the ombudsman as William Hill state I won £70 on 3rd March and withdrew this on 3rd March - clearly wrong as I my evidence.I only keep a float of £20 in William hill per month just as a bit of mindfulness - as a nurse you need to find something to de-stress, and, as a nurse I can’t afford not to have the money I won from William Hill. I will never use them again.
John Sanders
17 March 2023
Comment from uk.trustpilot.com
My suggestion is to complain to the Gaming Commission as if enough people do this then maybe something will be done about these arrogant cheating scammers
Chris. Weller
17 March 2023
Comment from uk.trustpilot.com
I have played with over twenty casino sites over the years and by far they have been the best. They pay out winnings promptly and their site is easy to navigate. It is the only site I will be using in future
Andrew Bates
17 March 2023
Comment from uk.trustpilot.com
Got a feature on machine in ossett pressed button went off and didn't give me the feature on £2 plays too fukkkkking scandless
J Baker
16 March 2023
Comment from uk.trustpilot.com
Why are Esports betting allowed when it is 100% proven to be rigged ? Dame as match fixing yet they are allowed !?!
Knobby
16 March 2023
Comment from uk.trustpilot.com
Id give them less if possible.used to be a good company but now they treat the customers so badly they should not be in business.they imposed such low table limits on roulette they took the fun out of it,they took enough cash off me over the years and thats how it works im not moaning but now they use every underhand trick to limit the customers chances of getting anything back.they do it legally but its unethical.Scumbags.better casinos out there.speak with your money friends.
brian carter
16 March 2023
Comment from uk.trustpilot.com
Been a William hill online account holder since around 2019 & used it for the odd small bets now and again. Decided to withdraw some of the money ( not a vast amount , under £100) which I thought I'd done but nothing in my bank account so contacted William hill to be told oh its on hold for security reasons. You need to provide proof of identity which I did not good enough ended up sending the same docs 3 times & spent considerable time on the online chat as " we don't have a customer service telephone number " which speaks volumes here. I verified my account when I opened it & have the email reply as proof. As others have said its nice & easy to add funds but extremely difficult if you want to withdraw YOUR money, this experience has put me off William Hill so I'll be checking reviews for the other online bookies before moving .
Kevin M
16 March 2023
Comment from uk.trustpilot.com
I'm surprised this disgraceful business is allowed to trade, they have closed my account and refuse to release my winnings after a Couple of larger than normal wins. Avoid them.
Davie Broon
16 March 2023
Comment from uk.trustpilot.com
Done a bet..Wrote it down wrong.ok tried live chat..useless .passed me onto help by email...Provided relevant details...No reply.useless
Paul Picton
15 March 2023
Comment from uk.trustpilot.com
Staying at Village Hotel Swindon tonight and disgusted listening to loud mouthed staff of William Hill staying here while they drink and smoke outside hotel on how they swindled and short changed people at Cheltenham today. How disgraceful. They laugh and joke about this So dis-respect-full to the people using their Service at Cheltenham and makes you wonder what happens in their betting shops?
Chevon Barker
15 March 2023
Comment from uk.trustpilot.com
I am ABSOLUTELY APPALLED BY THE TREATMENT OF YOUR STAFF!! Full disclosure I'm a black man from the West Indies. For a young woman to tell me " go suck your mom" and "I will call my "nigg*s" for you".This goes beyond the parameters of your job, you're now threatening my life! I work 6 nights a week and I can admit that gambling is not the best way to move forward with my life, but for the shop attendant to call me a"bum" and threatened my life is fully and totally unacceptable. Look at the footage! She called the police, refused to pay out and was down right DISRESPECTFUL!I'm a gambler that's a choice I made but I dont need the staff of the establishment I'm punting into to call me a bum.
John Sanders
15 March 2023
Comment from uk.trustpilot.com
NEVER use William hill either on line or in their shops. I opened an account with them won £50 and it only then that they wanted a copy of my bank card, BOTH sides with my security number on it, my passport, and proof of my address before they would pay out my winnings. They are scammers and cheats Leave well alone or you will be next
Sam
15 March 2023
Comment from uk.trustpilot.com
Went onto there chat service over something so small originally and was argued the toss with by Jolina for 20minutes straight before she refused to transfer me to a supervisor/manager once I was transferred it seems as though the supervisor just copy and pasted information to me about how unhappy William hill is when people have to complain and how they want you to have the best experience possible !! As I just said this inflation seemed to be copy and pasted by a SUPERVISOR avoid at all costs
Willy Hilly
14 March 2023
Comment from uk.trustpilot.com
Beware, they closed my account and kept my money. Referred me to a fictitious email they claim to have sent on how to get MY money back. A bit difficult when they didn't send it in the first place.I clearly had the audacity to win a few quid from them. Not the kind of "customer" they want.
Ben Pastor
14 March 2023
Comment from uk.trustpilot.com
awful to deal with, i deposited money then went to withdraw and they refused to do so, after 2 full days of back and forth and threatening further action they finally allowed me to withdraw, during this ordeal the agents i spoke to were rude, didn't listen and didn't care they were in breach of consumer law
Jordan
13 March 2023
Comment from uk.trustpilot.com
What a scamming company.Set up my account and played through some bets plus lost money on slots as you do then within a few weeks they remove promotions randomly and then lock the account down after id made another deposit. No reason just - sorry you cant login. No verification, nothing.I asked on live chat what's going on and there response is - sorry I cant provide any more information. so am i just supposed to lose my money and let you have it? Terrible company.
Mark Armstrong
13 March 2023
Comment from uk.trustpilot.com
William hill ossett, over £100 on diamond blitz @ £2 a spin and not a single win absolutely shocking. Then the roulette game freezes or the wheel skips, these machines need banning, I enjoy gambling but the machines in book makers are there for 1 thing to rip people off.
customer
13 March 2023
Comment from uk.trustpilot.com
I've been with William Hill since day 1. But since they were bought over everything has gone down hill. You use to get great rewards for loyalty. Now you get nothing but 5 free 10p spins on slots you never win 1p on. You have to place £10 bets on random stuff to get a £5 free bet back. Paddy Power rewards are much better. Up to £10 free bets for spending per week. And they've given all members 3 £5 free bets for Cheltenham.
Carl Higgins
13 March 2023
Comment from uk.trustpilot.com
Site isn't too bad win some lose some but my recent game was an absolute fix. Used about 75 spins. Could of activated the bonus 23 times in total and every single time was a loss. If that was based on sports betting they would offer me a million to one. Sort it out willy
Dave Harris
13 March 2023
Comment from uk.trustpilot.com
Really bad Customer service. Suspended my account permanently without any evidence and kept my money. Currently awaiting response from complaints team. Don't not deposit funds onto this site. Really bad.
anthony mann
12 March 2023
Comment from uk.trustpilot.com
I won a two tournaments today. On both occasions they did not pay out. They did refund the first time.But refused the second time.Will contact ofcom tomorrow.I tried to contact customer services - showed screen grabs of the win - as proof and still would not pay out. I had clear evidence - yet - totally disregarded.It is outrageous - if your reading this WH please feel free to contact me - i have the screen grabs.Terrrible
Shawn Terry
12 March 2023
Comment from uk.trustpilot.com
The best pay out for slots. I’ve had some big wins These guys pay fair. For the last 3 months I’ve been on slots I’ve stop my self from doing it.If I keep carrying on I will lose my money. I be back in one year. The only app on my phone, I’m gonna keep is William Hill. These guys are the best out there. I could name a few sites are real bad I be leaving my reviews on all of them ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️10 stars for William Hill
Tania L
12 March 2023
Comment from uk.trustpilot.com
Worst site I have ever come across depositing money no problems won some made withdrawal didnt receive any winnings had to send crazy amount of verification documents and then when they unlocked my account stole my winnings and making out I had no winnings biggest scam sight I have ever know stay well clear of this sight
Bill Graham
12 March 2023
Comment from uk.trustpilot.com
Stole my money as i forgot about an old account when i opened a new one, no refund or money back or transfer! Avoid Avoid Avoid
Roo
12 March 2023
Comment from uk.trustpilot.com
William Hill don't understand or respect people's right to privacy and security. They are blocking IP addresses associated to VPNs meaning they want you to be tracked by them, analytics companies, your ISP, and the goverment.For this, they cannot be trusted. Use a VPN friendly Sport Betting site such as SkyBet, BetFair, PaddyPower, Coral, Ladbrokes, etc...
Stephen Fox
11 March 2023
Comment from uk.trustpilot.com
Do not play poker on this site it's terrible they take your money and that's it don't be the fool don't deposit join gg poker it's real ths site is a scam
Robert Douglas
10 March 2023
Comment from uk.trustpilot.com
ITV TONIGHT PROGRAMME,OK we know the gambling companies prayed on vunerable people and they have the lost lifes to account for,The program showed the public that the gambling companies need to do more to help people with a problem....I HAVE A PROBLEM I CANT GET ON ANYWHERE, Online accounts restricted to pennys,Betting shops im treated like im going to rob the place,Especially William hill as i play on the pmu and compare the odds in france to here in the uk and i bide my time and i win,YES A WINNING PUNTER,BUT you know by now every gambling company stops anyone that wins so thats what? DISCRIMINATION against winning gamblers if the public knew that if you win youl get closed down would they gamble in the first place,with so called reputable (dont make me laugh) companies
Momma
10 March 2023
Comment from uk.trustpilot.com
Played with William Hill online for a while now and it was always my favourite out of the online casino sites. Always made use out of the free bonus/spins and usually i an quite lucky on them, last week i won £230 from a £2 bonus. I am also almost a daily depositor. Last week out of nowhere I recieved an email out of the blue that I'd had a 'review' of my account and I will no longer be able to participate in ANY future free spins/bonus/promotions. For ABSOLUTELY no reason. When I approached live chat I was given no real explanation just an apology. When I stated I spend a lot of money on there so I don't understand why I've been restricted, I was just asked if I think I spend too much and if I want gambling advice??? no real answer or explanation. They obviously don't like the fact I've won multiple times from the bonuses. Awful. They've lost my custom now.
Thomas Duff McGready
10 March 2023
Comment from uk.trustpilot.com
I've nothing of any good reviews when all I end up with is empty pockets and nothing of any winnings on slots .Yesterday at this Branch Tollcross and today at this William Hill Westmuir Street Parkhead. I lost 200 pounds yesterday at Tollcross and 80 pounds today at Westmuir Street Parkhead .Between yesterday and today apart from 20 pounds almost 300 out of my Benefits.Today I thought my luck was about to change be in when I got an extra 27 free shots . Those 27 free shots and the 80 pounds I played only to end up with the same as yesterday empty pockets and no money no messages. That was me playing at Tollcross and Parkhead. When I'm playing the one or two pounds stake . Those slots aren't even worth losing it all and everything to only bring your heart,spirit,soul right on down and break you very badly. They do without any fail change your life and into feeling right down depressed and gutted. I've had in the past some jackpot wins but not as much as I've played and put in lost . I put myself into this and me only me can get myself out of it without any pressure from others. That only makes it worse.
Mark
09 March 2023
Comment from uk.trustpilot.com
Awful company just lower your limits without telling you even when they are ridiculously low so go anywhere else it would be an improvement
Richard Lamb
09 March 2023
Comment from uk.trustpilot.com
placed a bet on a horse called lets be honest last night in the 7:55 at Tampa bay and i took the sp price. it won at an sp of 5/2 but William hills say it was 9/4 and have paid me £11.25 les than i should have got. I have checked this on sporting life results, sky results and called in betfred and asked them. how can william hills have a different sp to the rest of the fixed odds betting market also 6 weeks ago i saw them refuse to take a £20 bet on a dog at 9/2 the excuse given was because the traders couldn't lay it off I'm assuming that's what they have done to me. yet another reason not to go in William hills on Maltby high street
Michael B
09 March 2023
Comment from uk.trustpilot.com
This review is about the WH Betting TV service, which is chaotic for any user! The greyhound service has to compete with normal horseracing and their virtual races, with often no opportunity to see the greyhounds parade before entering the boxes. That leaves those of us who prefer to see the animal we are supporting.It would surely make a lot more sense if WH had a dedicated greyhound channel TV where there is an adequate parade of greyhounds as is the requirement at the tracks, and WH would surely benefit from a greater volume of betting. I, myself, have missed countless betting opportunities through the amount of competition the greyhound service faces. The boast is by WH that every race is shown, but that is not true. Many suffer also from reduced coverage, or not being covered. I find this dismissive lack of concern by a bookmaker to be an astonishing lack of understanding. What human beings need is to be treated maturely. WH would surely benefit from such a policy, instead of treating us like fools who don't deserve to be presented with true betting opportunities. Let us see the parades before the race in a way the animals can be seen. Then we will bet more!
Will Green
08 March 2023
Comment from uk.trustpilot.com
They are a good company up until they have decided you have won too much money. Then they lock your account 'due to multiple accounts' and make you jump through many hoops to try withdraw it.I have seen hundreds of other people be told the same excuse before their money is withheld. AVOID
R N
08 March 2023
Comment from uk.trustpilot.com
Sheffield branch incredibly sexist. Will fire a female employee but will do nothing to a male for the same mistake. This has happened on multiple occasions
Tony Richard Wood
08 March 2023
Comment from uk.trustpilot.com
this is a bad site closed my account as they said they was not satified i had ownership of the account but suplied them with all details of the account wouldn't sign up with them if i was you bad customer service to
Stuart
08 March 2023
Comment from uk.trustpilot.com
Everytime I deposit now I'm removed from any promotion, I've been a customer for many years now I can't even enter promos for a chance to win back any losses, right now virgin games seems to be better, this has been going on for sometime now
James Aspinall
08 March 2023
Comment from uk.trustpilot.com
So they keep pushing boosted odds, free bets, acca insurance etc etc However if you take advantage of these then they restrict your account.If you do not want to give customers offers then dont offer them in the first place. Advise to all users would be to close your account and move to another book makers.
Nicolai Kempf
06 March 2023
Comment from uk.trustpilot.com
Do not open an account William Hill. They let me open an account and pay money in and then I was not able to access it anymore as documents are missing which I have all provided. Since then I can not access my account anymore.
Justyna Gladysz
06 March 2023
Comment from uk.trustpilot.com
Scamming thieves.Rigged games. every single game rigged.Highly recommend to avoid.If you be lucky to win something its only because system wont work properly as they will do everything to mąkę u loose.stay away those shamless thieves will only rob you.
Nick Butler
06 March 2023
Comment from uk.trustpilot.com
Yeh read the reviews first, £10 spins and you get about a tenner back! It’s definitely one of the worst sites for slots, bonuses are very rare and they pay absolutely nothing, the reason they arnt bothered about giving customers a good experience is coz they make more money robbing people than the fines they get from gambling comission, witch are a waste of space aswell lol
AJ
05 March 2023
Comment from uk.trustpilot.com
Another thieving betting app. Cash out was unavailable for several minutes with a 403 error (website error not my phone) until the bet ended, disguising blatant robbery with an error code is just a pathetic low life tactic. IBAS will be recieving a complaint direct as William Hill are not contactable by email or chat. Time these stealing fu*kers were shut down for theft.
Phil Pearson
05 March 2023
Comment from uk.trustpilot.com
Absolutely taking the p### I had an online account with them for around a year when I tried to log on today was blocked and told my account had been closed after hours of chat trying to get my money back which was in the account was told I had to give them photos of my bank account and to get a photo of me holding my passport and driving licence both of which I informed them I don’t have then I was passed to a supervisor who didn’t bother to answer I them got through 3 hours later and was told they would just leave my balance of around £40 in the account that I am locked out of
John
04 March 2023
Comment from uk.trustpilot.com
I tried again.....400 spins on Goonies and King Kong...not 1 bonus round......a few measly in game wins. daylight robbery. William Hill just hste it's customers winning anything.
customer
04 March 2023
Comment from uk.trustpilot.com
After you have a big win, they lock you out of your account and you cannot access it to withdraw remaining funds. No response to emails or any contact. There live chat is a shambles. 6 months this has gone on for. Give them a wide berth ?
Christopher Martin
04 March 2023
Comment from uk.trustpilot.com
Stay away they have the worst returns on slots ever I had 12 winning spins above stake in my last 300 spins I've played 700 quid and not won one bonus over 8 pound it's rigged here I can go 1200 2000 spins to get a scatter then it pays 3 pound after losing 150 pound
Valhalla
04 March 2023
Comment from uk.trustpilot.com
Reopening account. Nightmare. Endless sending documents. Done it 3 times now. They confirm I am now verified. But still cannot log in. So I called up customer services. They don’t handle phone calls about verification any more, so phone goes dead. So I try chat bot firing generic stupid suggestions. Finally through to human. Human says he will take care of it then and there. I upload documents in the chat. He’s says the quality is too blurry. I suggest it’s more a reflection of their upload capacity as i was using an iPhone 12. He said he can’t read address, so I zoom in on address for both Bank statement and passport. He said it’s now invalid because it’s cropped. And hands me back to Will the chat robot. Utter garbage merry go round.
James and Karen
04 March 2023
Comment from uk.trustpilot.com
Here i am again as im tuthfull as u will get n although i neva won the best last last month i cud av cashed out a number of times but didnt ..i did n although it wasnt a mega amount i cant moan at at all..i was so paranoid if losing after having such a big win the month b4 wen it cudnt of come at a better time prob affected a lil how i played..so hey...just relax but have a buzz 2 as long as ya only playing with money u can afford ..cheers guys n girls n hope yas win ...always cheak out new games...not just saying this either but william hill games are mint payers 2 ..i love me irish 1s..the 1s by fire blaze 2 or A.O.T.G's or there us a lot My partner very similar but likes them were were u win it gets rid of win kine then u have a chance at more ...ect
Sarah
03 March 2023
Comment from uk.trustpilot.com
Got banned from playing free games obviously because I've never deposited any of my own money but have won £300+ on free games. Went to 'contact us' several times - the 1st 3 times I was told a supervisor would deal with explaining to me why and the supervisor just never appeared on the chat. Since then the agents are now closing the conversation. I simply want them to admit its because saying 'the bookie always wins' definitely does not apply in my case as I have been bearing the bookie. This is shocking as I've won fair and square! How they have dealt with me asking for a legitimate explanation is disgusting. I have screenshots of it all. Avoid William hill !!!!!! Avoid William hill !!!
David
03 March 2023
Comment from uk.trustpilot.com
Can everyone that has an account with these scumbags Williamhill close there account...I promise you,you be alot more happy. These lowlife scum are scamming the people..
Nick Butler
18 March 2023
Comment from uk.trustpilot.com
It’s a bad site, any bonus on 5 pound spins you get about 30 quid, trust me I’ve got the pics, dead spin heaven, constantly reloads the page then you don’t get a win for ages, probably the worst for spins
It’s a bad site, any bonus on 5 pound spins you get about 30 quid, trust me I’ve got the pics, dead spin heaven, constantly reloads the page then you don’t get a win for ages, probably the worst for spins