William Hill PLAYER REVIEWS(3519)
Msmadam msmadam
15 January 2023
Comment from uk.trustpilot.com
Stay away...their slots rigged...when u catch scatter you will see the 3rd wheel being pulled down, the system will lag for no reason at all n work properly after that.
Jason 'Tilton' Taggart
15 January 2023
Comment from uk.trustpilot.com
Always advertising odds that you do not get !Today for example they advertise 125/1 for Nketiah to score a hatrick v spurs when to click on it and try to place a bet you can onky get 80/1 ??Massive difference.You cannot contact them ?They advertise a free bet to match the one you place if you place a build your odds bet i have placed the bet and got no free bet ??Again cant contact them.They are scam merchants
Ben
14 January 2023
Comment from uk.trustpilot.com
Joke...classic making you think your getting something off THE BETS THEY CHOOSE FOR YOU TO BET ON....ohhh il take my 5 free spins every day on 10 pence Are you shitting me!! Wat a fukn joke
Kristopher Flynn-Hutt
14 January 2023
Comment from uk.trustpilot.com
Had a niche query about a reimbursement and these superstars resolved it so quickly! I love you William Hill ???
McKinley Sayers
14 January 2023
Comment from uk.trustpilot.com
Absolutely shocking site … total scam deposited around £600 in last 2 month not as much as 3 free spins on slots !!! Won nothing … they just TAKE TAKE TAKE !!!!! Will not be returning !! Absolute SHAMBLES!!!!!!!
Jac D.
14 January 2023
Comment from uk.trustpilot.com
I took an account break and my account was due to be reactivated 5 days ago. Still can’t login. Online chat said it is being escalated. Haven’t received any follow-up. No one can tell me why my account remains locked. But, after reading these reviews it’s probably a very good thing. With all the gaming options out there - no reason to choose this one. Horrible customer service beyond the chat people.
Eddie T J Naylor
14 January 2023
Comment from uk.trustpilot.com
Won a bit off the slots for a change yeah, I'm gobsmacked too, and also won a 600 football bet so they take all my promos away from me stating......... We’ve noticed a change in your recent gambling activity, and we’d like to take this opportunity to advise you that, in line with our commitment to responsible gambling and the safety of our customers, your access to our promotions and bonuses has been temporarily limited. You will receive invites notifications to our promotions once they become available to you again.So me depositing and withdrawing means I can't use promos, talk about rewarding continuous customers, also i can still deposit just not use any promos so yeah they really care about my wellbeing.
Steven Jones
14 January 2023
Comment from uk.trustpilot.com
Just don’t do it. Worst gambling site known to man. I questioned the win ratio of the games. They responded with their standard “the games are all run by RNG software”,So I accused them of fixing the games as there is nothing random about losing all the time, so they banned me. Terrible company. Gambling is gambling and is fun but being robbed really isn’t, stay away.
James Moir
13 January 2023
Comment from uk.trustpilot.com
I've actually started using the betting side of W.Hill N it's just as good ? as W.Hill Vegas the slots which I really like also.. there's always the new games on there ..apart from free things also..n the betting.. even if u don't win u mite get a free bet just 4 putting 1 on ect...love the site n so does my partner who's over the moon with them at mo..thanks lol ? n cheers ?
Chris
13 January 2023
Comment from uk.trustpilot.com
William Hill gone Downhill.William Hill , I'm still waiting for a reply back from you about my complaint which was raised in September 2022 (as promised by your staff/robots) , what's going on? I know someone from W Hill reads these Trustpilot reviews. Absolutely shocking service from such a big business.I would advise anyone to stay away and NEVER EVER play their, or anyone elses Casino games / Slots etc , they are all rigged but they hind behind the 90% something RTP (Return To Player) , load of BS , they know it and i know it.Don't do it folks , think about it , all these different types of games are operated by computer software designed to try and get you hooked , but you never actually win.Very easy for William Hill and whoever provides the Software for those games to easily set the computer that runs the games to just Take Take Take.It can be hard folks, but don't give in to Temptation , walk away and keep your money in your pocket.Or if you do like a bet , stick to something like Football or the Horses because at least we see with our own eyes what happens. The outcome isn't decided by some computer software.
James and Karen
13 January 2023
Comment from uk.trustpilot.com
Here i am again 2 thank W.hill 4 my really unexpected win l.night...at this time of yr too..over the moon..it was actually on a slot by W.H b.t.w W.HILL GOLD Its called n still if u thinking about becomin a customer you prob c that not many bother to reveiw wen winnin just when might have been a prob but Pls may i add customer service is still bang on-- theres also a thing, were u can always put a cap on wat want to spend or not..daily/weekly/or monthly ..its all explained wen u sign up - which again if Any probs use CHAT with them or contact by phone- which ever u prefer n they will talk u thru EVERYTHING.. they still givin free spins daily ect And more And my partner more so but niw myself R using the bettin bit to... im still lovin n learning but my partners well away with it all..lovin sport also..plus u can free bets ..or win extras bet boosts 4 nothing again im learning but ive liked it..still my pref is slots but each to own.. if u have a good experiance try put a few words up guys...they arent 1 of biggest around 4 nothing eh n im just ya litural regular love a little gamble n especially in this weather at home in the warmth..anyway Cheers W.HILL THANKS LOADSSSS MWAHHHH HA XXXXXXXX happy playing yall karen n james
John Wantling
13 January 2023
Comment from uk.trustpilot.com
Placed an anti-post bet on the Arc 2022. My horses were pulled out. Did not run. William Hill say they LOST, so the bet is down. They did not lose. They say that is the rules. They offered me £20 back, I refused. I am writing to Head Office, but I fear they will not reply. If they don't, I will not place any more bets with them again. Meanwhile BET365 did return my money. They seem good. No more William Hill or me. Keep a distance from them. Criminals!
Dave lee
12 January 2023
Comment from uk.trustpilot.com
All vegas games gone to s&it. Daily drop pays 6p if you are lucky. I'm sure payouts have been reduced. Try somewhere else Sick of being robbed by these pirates
Sandor
12 January 2023
Comment from uk.trustpilot.com
Very unfair service I bought for €50 10 free spin on the big bass game, and won €1.
tukoramerez
12 January 2023
Comment from uk.trustpilot.com
Impossible to speak to someone, no complaints department except a computer which in the end is a waste of time. I play penny roulette, trouble is on opening the game it doesn't give betting options & opens on minimum bet 10p but the total stake must be a minimum 50p. Clearly not 1p roulette. The games allow me to withdraw funds but then rob it all back & more. Mayfair roulette is so fixed, the ball can land on your number & then jump out. This happens constantly.
Nasko Dimitrov
11 January 2023
Comment from uk.trustpilot.com
I have a problem with this site, please tell me how to fix it. I have 2 bets of 10, one of 7 pounds and won 440 on the slots but they don't want to pay me, they don't want to acknowledge the documents I send them
Russ Mellor
11 January 2023
Comment from uk.trustpilot.com
Used to enjoy Vegas even if I didn't win I used to get bonuses which made it more interesting . Now it just gives pathetic little wins and swallow your money. Boring to play now so on to others
Martin Dubber
10 January 2023
Comment from uk.trustpilot.com
William Hill refused to settle a bet based around an assist when it was settled by other bookmakers. It is not the money, it is the principle, I have held an online account for 15 years+ betting several thousand every year and this is the first complaint I have made. They have not reviewed, just suggest I email their Second Opinion service who have not responded or even acknowledged my complaint. An unfair decision compounded by appalling customer service
Brian Wilson
09 January 2023
Comment from uk.trustpilot.com
Odd one. Started well, in that despite losing /redepositing, they were giving the odd boost and even gave me some reload offers. Then about a day or 2 after offering me £15 for betting £15 (which I availed of & lost but was never credited the £15 free bet), they sent me an email saying no more promos.So I'm losing, I'm owed £15 and I have no idea why. Apparent from other reviews that (for a huge, long-standing name in the game), William Hill are doing the dirty to players - If only there were regulators worth their salt in the UK.
Malcolm Hattersley
09 January 2023
Comment from uk.trustpilot.com
Joined as I was offered £40 free bets when I spent £20on a single bet I've spent £60 contacted them ,had no reply ,keep away
Luna Ingnam
09 January 2023
Comment from uk.trustpilot.com
, they stopAllYour promotions and the games gets stucked, customer service is really bad, stay away from William hill
CHRISTOPHER
08 January 2023
Comment from uk.trustpilot.com
Zero stars if I could! William Hill is the only betting shop I know that when you place a bet on your card and win it takes up to 5 days to be refunded! I think I will be sticking to Ladbrokes, you win a bet and the money hits your account instantly.
Miggy sergi
08 January 2023
Comment from uk.trustpilot.com
casino went from being legit to you need to stop winning and messning up odds times even game titles are wrong odds on bets will appear and dissapear you can place bets on games that are even finished? it has happened twice in the span of 6 years (yes i remember these things) costumer service have no clue just a big pile of stinking dog garbage i would not recommend and instead tell everyone to avoid
Jen Hughes
07 January 2023
Comment from uk.trustpilot.com
I come back to there site after being on gamstop for 6 months, promotions now they have taken this away from me no more free spins and no more gaming promotions they said for the future all because I went on gamstop which I did myself after 6 months I came back just for promotions this site is ridiculous ,people need to stay away not for the customers at all. When coming back I had to phone willam hill for account back they were happy for me to have my account included promotions and after they give everything back they asked me why I wanted to come back I said for the free things and that's why they took this away . DONT GO ON THIS RIDICULOUS SITE BE AWEAR PEOPLE!!!
Paul Calvesbert-Rearden*
07 January 2023
Comment from uk.trustpilot.com
Poor avoid.Lots of promos but if you win using then, they ban you from using them!
Angie cook
05 January 2023
Comment from uk.trustpilot.com
Won’t stop sending me their horrible harassing messages. I’ve been in touch with live chat and apparently they can’t help me, why? Because I don’t have an account. I signed up for William hill plus card and since then they’ve bombarded me with text messages that say you can opt out by texting a number that does not work. These news reporting.
Mark Taggart
04 January 2023
Comment from uk.trustpilot.com
Absolutely rubbish, put a bet on,then,when I'm winning, it won't load my bets up to cash out,then the next thing I know is when it loads up,the bets over and I've lost,very poor,sky bet done this to me,I left for will hill,now they keep doing the same,also vegas will take all the money you have got,on to another betting site now,always trying to getting you to bet all the while aswell,and don't bother getting in touch to say we will look in to it,heard that off skybet,it's all lies, even my mates have said the same,that's how I know?
Gonzalo Sanchez
04 January 2023
Comment from uk.trustpilot.com
What a terrible life decision. You are unable to enlist their help. Don't approach them. Send the whole amount of money to For Tune Group LLC. They are the best, and dealing with them as I have will surely benefit you.
Mariah Phillips
04 January 2023
Comment from uk.trustpilot.com
What an awful life choice. You are unable to ask for their assistance. Don't go up to them. Send For Tune Group LLC the whole sum of money. Dealing with them as I have will undoubtedly be to your advantage because they are the best.
Linas
03 January 2023
Comment from uk.trustpilot.com
Worst gambling site ever, would definitely not recommend took over £700 off me, doesn’t give no bonuses no matter what and then they lock my account??♂️?
Jason
03 January 2023
Comment from uk.trustpilot.com
I had a problem with claiming my 3x £10 bets & I contacted customer service through their Twitter page. The matter was sorted within minutes.
Helen O'Mara
02 January 2023
Comment from uk.trustpilot.com
Used to enjoy a cheeky tenner on WH bingo, but for the last few months something just seems a bit dodgy. No wins, not even little ones, and the same names keep popping up "winning" the top prizes. Not giving them any more of my money, no fun at all now.
Elaine S.
02 January 2023
Comment from uk.trustpilot.com
I have had an issue twice with this casino. I get alerts on my phone when a withdrawal is made from my bank account. I made three deposits totaling $350, but they took out two additional deposits increasing the total to $550. When I called the customer service line it was closed, so I sent an email. They denied it and I am out an extra $200. I had a similar issue in October, and I have closed my account. You can't really argue with the casino and they don't believe you and never get back to you with any proof.
damian kelly
31 December 2022
Comment from uk.trustpilot.com
This company are robbing us look at the payout % on each game they have dropped it so you cannot win and on the games I was playing Cleopatra, fishin frenzy big catch, are not paying, it is a gamble when you play these sites but this site is robbing us blind, I have played on this site for years and had good and bad but in the last 3 months I have had nothing and when I called them they don’t answer. Pi@@ poor customer support
Gotscammed
31 December 2022
Comment from uk.trustpilot.com
There is not one thing good or legit about this casino at least under Turtle Creek in Michigan. It is a 100% reverse ATM. put 26,000 into the account, never won once. Tell me that is legit? Your call, but most folks that read this will already be significantly disappointed unfortunately.
Nathan Sidney
31 December 2022
Comment from uk.trustpilot.com
Not anyone’s fault but my own just hoping I can warn other people not to make the same mistake I’ve made. Been on this app a month or two nearly 500 pound down in total not one bonus feature on any of there games over this time span. I’m fully aware there’s only ever one winner this is totally just for fun but there’s absolutely no fun in it what so ever if you getting nothing back. Seems as tho this site is somewhat rigged so that you don’t win or if you do it’s not very much!
Natalie Cooper
31 December 2022
Comment from uk.trustpilot.com
I'd love to know who wins the jackpots!? Same winners everytime in bingo.. £30 staked on a slingo game with a 20p return! Shocking site , save ur money ...
Stuart Wade
30 December 2022
Comment from uk.trustpilot.com
I placed a ten pound introductory bet on the World Cup which won and received £40 in free bets when the Competition ended only for them to disappear two days later, I feel absolutely robbed and will not use this company again, lurking in the t&cs was the condition that free bets would expire 30 days after the original bet was placed, considering my original bet wasn't settled for 28 days I consider this appalling and sneaky customer service at best.
Shanny
30 December 2022
Comment from uk.trustpilot.com
16/12/2022 Quick enough too take your money but takes weeks to refund was told money be in my account with 4 hours days down the line still waiting no one too contact just everything via live chat not being taken serious there stolen my money and will not return it :(
Wayne Roberts
29 December 2022
Comment from uk.trustpilot.com
been offered free spins on several occasions but when you try to use the free spins, nothing works. You need to keep having to contact customer support. I have had luck of the Irish pots of gold and William hill frenzy and they don't work. You would think they would sort this without having to contact customer support regularly. It's a pity because most of the other games work fine.
Modestas
29 December 2022
Comment from uk.trustpilot.com
Avoid this fu***ing site!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Two times 800 hundred play on eye of Horus and no free game?????????? You fu***ing idi**ots!!!!!!!!!!
Carley grattage
29 December 2022
Comment from uk.trustpilot.com
Don’t know what as happened to William hill but recently , no wins constantly happening, only ever see two scatters never a third and if you do get a third on a £1 spin only pays out after 8th spin resulting in peanuts. Spins keep sticking and jumping. When you message them they keep saying oh it random generated when you win it’s all down to luck, we’ll William hill I must be one unlucky player as i have constantly lost , lost , lost over the past couple of weeks in my eyes it’s called robbing people. Can anyone reading this post honestly say they have had a decent win on slots these last few weeks it would be interesting to hear from you. These need investigating as they aren’t being fair like the other sites I have played online.
jack kiari
29 December 2022
Comment from uk.trustpilot.com
Please beware there are many fake bitcoin mining/clouding out there, I got scammed twice and I can tell its not a great experience, it was after my experience I made use of the service of an investigator who helped retrieve my crypto. Ever since I made this horrible mistake, I took it upon myself to ensure that every victim of crypto fraud gets back their stolen funds, it’s the least I can do. Please reach out to recbtc17 at gm ail dot c0m to get help. I strongly recommend his service, you can also text or reach out to him on what’s app. +15187224413
Paul Mitchelson
28 December 2022
Comment from uk.trustpilot.com
Im spending more than i should on slots and getting nothing back at all. How can a casino get away with literally just taking my money giving me nothing in return? Gambling is supposed to be fun, you tell us to have fun but just drag us into a problem by taking everything so we spend more, this isnt responsible from your part.Im fed up of the bonus not dropping when im spending hundreds what are you playing at.Get rid of william hill they are bad apples
W U
27 December 2022
Comment from uk.trustpilot.com
So I join them years agoSo I join them years ago , deposit going up down no win really just get some my money back in return this year I noticed only take take take with very low return no payout , for example big bass bonanza never see this £1 stake 98% spins empty , bonus locked, win 0.50 -2 on a spin , 100 down nothing another 100 nothing and another, got bonus win not even 20 , shocking. No matter what game I play is just take, finally checked my life time deposit and I'm in shock over 8k down with them in 4 years and they hardly giving £1 in return Definitely not feeding them any more ,haven't see anything like this on others sites, never down so much and always get return or even a bit win to put me on profit Shocking, never even get any bonus from them , only 3-5 free spins what never give a £1 and everyone can get them on daily free bonus drop game , or gold strike they will give a £1 after you go 100 down vsmith2009 happy to look in my account as Definitely something not
Josh Joynes
27 December 2022
Comment from uk.trustpilot.com
Rapid response to an incorrect bet which should have been & was eventually paid out.Only 11 minutes & it was resolved, this is why William Hill are the best betting company. Easy to deal with & rapid response. Thanks!
Martin
25 December 2022
Comment from uk.trustpilot.com
I'm on several gaming sites and WH is defo the worst, wins are minimal, bigger wins always come after huge loses, I've withdrawn maybe 10 times in 10 years (no joke) thousands in loses in that time, if you question WH they make out you have a gambling problem, no, we just want fairness
Gotscammed
25 December 2022
Comment from uk.trustpilot.com
Easy to deposit over 20k. Impossible to withdrawl and in an order of magnitude harder to win. unfortunately if your reading this you've probably already found this out on your own the hard way, but the managers that run this place should be audited and investigated at the least.
Mark Reid
25 December 2022
Comment from uk.trustpilot.com
Absolutely avoid these con merchants! & I'm a new customer. I deposited only £20 to play some poker ( have bet on the horses with them) & my £20 disssapeared. I transferred it from my normal account to poker it vanished. Got through to chat, & the guy said I had lost it on playtechpoker. I was never sat at at a table or seat to play anything to lose. He put me through to someone else, after asking what is playtechpoker, it was never explained, after continually asking, I a m going to Trading standards with this, I photoed the chat. After speaking to nob 'Ed number 2, I was put through to a supervisor Steve. Then when I got no explanation as to where my money went, I started getting questions about my account behing hacked, & what time did i deposit, when the they guy had already put up the time of my deposit in the chat.It was plain to see from the chat, & the card valid with my account. I was then threatened with my account being blocked. " Why because I'm asking awkward questions?" I wouldn't let it go, ( the £20 was transfered to my poker account after all the grief, but I still wanted answers about partytechpoker. None of the 3 if them gave me a reply. I have now been locked out & they haven't refunded me, kept my money. Trust pilot should have 0's & - minus points. I was on there for about an hour, absolute disgrace. Stay away.
Stuart Johnson
15 January 2023
Comment from uk.trustpilot.com
Opened an account a month ago, then when I attempted to withdraw winnings they requested I verify my account. Attempt after attempt and rejection of photos I'm going to have to give up and lose the money I won fairly. I'm new to online gambling but it's probably a good thing this has happened and I will not be doing it anymore. STAY AWAY FROM WILLIAM HILL. No customer support and they keep your money.
Opened an account a month ago, then when I attempted to withdraw winnings they requested I verify my account. Attempt after attempt and rejection of photos I’m going to have to give up and lose the money I won fairly. I’m new to online gambling but it’s probably a good thing this has happened and I will not be doing it anymore. STAY AWAY FROM WILLIAM HILL. No customer support and they keep your money.