William Hill PLAYER REVIEWS(3519)
Kstar
22 December 2022
Comment from uk.trustpilot.com
Played a christmas game minimum was £2 stake. Tge game took a full 60 with not a single win!!! Corrupt jokers!!
Michael Rossiter
21 December 2022
Comment from uk.trustpilot.com
There robbing people, tech team was supposed to get back to me about 4 weeks ago cos the game I play was skipping and flickering and it would go very slow at times , they should be reported , I don’t like losing but I hate being robbed because there games are not working properly
David Coxson
20 December 2022
Comment from uk.trustpilot.com
Christmas magaways william hill. Had a good week on horse bets so thought I would try this at £1 per spin. After £400 spent maximum win was £24 No Free spins won after probably 600 spins. now that isn't fair gaming . This game is wrongly named it should be break your Christmas spirit.
Adam
20 December 2022
Comment from uk.trustpilot.com
Worst site out there for communication, set a £100 monthly deposit limit on my account, which I only found out by no being able to deposit. Now contacting them due to not being able to deposit having only deposited £16. It is revealed that I also have a £500 yearly deposit limit. Again nice knowing yet it’s my account and apparently they are able to check your financial situation without permission? Not sure where the legal aspect to this lies. Another site in this poor country that has more power then the customer. There customer service staff also have no clue and just fob you off with automated responses. No site is any good but this site is probably the worse for the above. Either don’t bother or lose all your money elsewhere!
Gary Oliver
19 December 2022
Comment from uk.trustpilot.com
I used to rate william hill as the best and fairest of the sites. I play spins and the odd bet on football. Whist the betting odds are good the slots are literally a joke nowadays. The cash wowpot is so badly named. I was actually wowed how bad it is. No decent wins at all, I've not even seen the cash pot give anything away at all. In fact it's a joke. This game is just cash riches (another scam) dressed up in very similar clothing. The fact you don't value your customers enough to at least offer something back at all in the way of decent wins is a flawed business model. Your making good customers look elsewhere for a gaming experience and are just taking money off ppl addicted to slots. Either way it's a form of corruption. In a world of money grabbing maybe you should look at your ethos as a company and play more fair
Thomas Newlands
19 December 2022
Comment from uk.trustpilot.com
Almost instant reply and my problem was dealt with within a couple of minutes
salman akram
19 December 2022
Comment from uk.trustpilot.com
sshyttt app,. always delayed.. end up stopping you placing bets when a game has been running for 15 minuites still can not palce bet... very delayed go to bet365 better markets more options on different bets rubbish app soooo slow
Beth Cole
18 December 2022
Comment from uk.trustpilot.com
An absolute scam! I clearly won a bet and they aren’t paying out, avoid them at all costs!
Scott Williams
18 December 2022
Comment from uk.trustpilot.com
I play online slots, William Hill is probably up there with the worst, over the past month I’ve played with a lot of cash, had next to nothing back, bonus features paying out pennies. No fun with this casino. It’s just take take take, avoid at all costs
SLSY
18 December 2022
Comment from uk.trustpilot.com
New customer with William Hill and being treated like a crook. I co-operate with them and submitted the documents multiple times in different format. Now the risk management team is requesting for a selfie with the bank statement PRINTED out. What age are we living in to print out electronic bank statements? The whole process is tedious and the chat personnel are not helpful. Account is now frozen and they refused to allow withdrawal of amount. I should have listened to those negative reviews below before signing up with William Hill.
customer
17 December 2022
Comment from uk.trustpilot.com
Without a doubt the best site I’ve ever used and I’ve tried a few the slots seem fair the odds on football are brilliant and fast payout unlike the terrible ladbrokes or coral you actually have a chance to win with William hill 5 ⭐️
David Coxson
16 December 2022
Comment from uk.trustpilot.com
I play online slots Vegas with William hill recently came across a game fishing pots of gold. Youll only catch bankruptcy with this game . I had a good go at this and awful pay outs no freesspins or payouts above minor. £15. When the little fishing man appeared it was always less than £10 in fish value . Definitely bypass this game.
Lil Saint Morgan
16 December 2022
Comment from uk.trustpilot.com
Pi$$ poor excuse for a casino and betting shop avoid at all cost they just take money for fun no pay outs and they ban you from everything when you deposit alot and don't win customer service is also a joke no help what so ever use any other site or casino.
Kieran Davies
16 December 2022
Comment from uk.trustpilot.com
Rigged casino Do not use there online blackjack! It would be nice if it was so god damn obvious I played 9 hands dealer got 21 5 hands 4 20s I never seen anything like that was on 2 separate tables you get a 5/6 against my 20 you get 21 it’s complete and utter scam 2 tables. All the same outcome. Prosper tramp of a company
Matt
15 December 2022
Comment from uk.trustpilot.com
Had an account with hills for easily over 10 years actively used never had a single issue with them went to log on other night accounts locked .. live chat straight away got sent this It's always been our pleasure to have assisted you and your business with us had been much appreciated. We always aspire to hold a long term and professional relationship with all our clients and to provide the highest standard of customer service and gaming experience possible. We can assure you that this decision was not taken lightly and that the Management have considered several factors which unfortunately, we are unable to specify and divulge. It was never our intention to end our business with you. Thus, we have to comply with the decision to terminate your account with us in accordance with the security check held.What a joke and a let down of a company
Ryan
13 December 2022
Comment from uk.trustpilot.com
Great service yet again! Were quick to solve my query and give me the odds I was looking for
ROBERT R DIAZ
12 December 2022
Comment from uk.trustpilot.com
From my experience personally I have experience terrible service. The Buffering problem during a Bet will change your point line on its own. I have experienced nothing but excuses when I call to address legitimate issues. Even speaking with the gaming commission I was told I am by far not the only one with concerns. I have won more than I have lost, but W.H tried making it far harder and unfair as possible. DO NOT USE THEK UNLESS YOU WANT FRUSTRATION AND DELAYED BETTING.
Lee burton
12 December 2022
Comment from uk.trustpilot.com
Always manage to get my bets on, prices requested etc. Seem to like me compared to other betting companies.
Francesca
12 December 2022
Comment from uk.trustpilot.com
DO NOT JOIN THIS SITE ..you won’t win. Their chat rooms are full of aggressive people. Same winners look out for Caz , luck of Irish , wozzle, the live chat is useless. It’s a fix . DO NOT WASTE YOUR MONEY ITS A FIX
Marcus Green
11 December 2022
Comment from uk.trustpilot.com
Won over £1500 on the world cup footballthey lock my account due to safe gambling excuse you are nothing but a tiny little betting shop !If you afraid people winning don't be in business my friendyou are a fukking thiefWill be sending proofs of the bet winnings account details on my phone to the gambling commisionAlso to my legal team You are nothing but a LITTLE THIEF
lianne salem
10 December 2022
Comment from uk.trustpilot.com
Friendly fast and out of all the places I've been to they are quick to reply to resolve an issue
Jordy B
10 December 2022
Comment from uk.trustpilot.com
William hill WAS my favourite site a couple weeks back when i won roughly £700.. Since i won that money everything went downhill for me and my william hill account. I can no longer win ANYTHING at all, not even a penny (slots) . They have also restricted all the free bonuses on my account for no reason at all! BASICALLY IF YOU WIN ANYTHING DECENT , WITHDRAW IMMEDIATELY AND NEVER USE THE SITE AGAIN
John Last
10 December 2022
Comment from uk.trustpilot.com
If there was a zero star rating then this would be given.My Son died recently and had around £200.00 left in his William Hill account, to all those out there with the same predicament, don't bother trying to get it back as you will be met with total blank wall of a havent a clue what you are on about mentality attitude from their staff. Email after Email sent trying to explain situation copies of Death Certificate Bank Details Etc that they ask for, total waste of time you get shifted from piller to post with all these incident numbers etc. William Hill are a disgrace they are a multi million pound company who it would seem don't want to reimburse a Dead persons winnings.SHAME ON YOU WILLIAM HILL.And i would be grateful if you could respond.
Ellie
10 December 2022
Comment from uk.trustpilot.com
This is the worst experience i have ever had with any betting company, or any company actually. They are thieves and criminals. I placed multiple bets which they were happy to let me do without verification then when i wanted to withdraw they locked my account and have been making me do ridiculous checks ever since. It has been a week and i am still having to send stuff through. I also receive no correspondence from them regarding the progress of my checks i have to spend 20 minutes talking to a boy to find out what’s going on. They sent me a list of things to send aswell and now are saying i haven’t sent things over that they didn’t even ask me for ?? Clearly just a bunch of crooks that just want to keep all your winnings
Ashley bourne
09 December 2022
Comment from uk.trustpilot.com
Garbage company. Placed a football bet on Wednesday offered a cashout Took the cashout they rigged my bet and have now refused to pay me out and also the plus card people promised a good Will gesture. Like heck have they. Not even stuck to there promise. Absolute disgraceful people. I hope they get shut down.
Jordan Aubrey
09 December 2022
Comment from uk.trustpilot.com
terrible site! the games don't pay at all. no bonuses stay clear.
Patrick Coughlan
07 December 2022
Comment from uk.trustpilot.com
Worst gambling site going. Slots are definitely rigged. Avoid at all costs.
Eddie T J Naylor
06 December 2022
Comment from uk.trustpilot.com
bounus drop win? never for something serious..... winning more then you deposit doesn't happen the slot's are riddled with cheating as other's have said dont't win anything from the slot's they just take take take i have lost bare since i got 2.5k on the sports side lost 200 quid on 10p spin's last month its a sham dont trust these crook's and if your reading this now then you have already been mugged off.
Callum Cassidy
06 December 2022
Comment from uk.trustpilot.com
Absolute joke of a website I have played £2000 on slots this month and won absolutely nothing won’t be playing again as surely I should have won something but didn’t the date I started depositing was the 30/11/22 that’s just this £2000 everything gone now
Andrew Evans
06 December 2022
Comment from uk.trustpilot.com
The was an error when I signed up and the free bets were not automatically credited to my account. I raised this with William Hill via Twitter, and they were very helpful and promptly credited them.
AH my thoughts
05 December 2022
Comment from uk.trustpilot.com
Absolute rubbish. 3 numbers covered making my odds 13/1. Over 60 spins and didn't land on any of those 3 numbers. Chances of that are almost impossible
S V
05 December 2022
Comment from uk.trustpilot.com
They take my moneyi won bet and they dont let me login in my accTerrible customer support
Yab
05 December 2022
Comment from uk.trustpilot.com
Was advertised a sign up offerDeposited £20 via moblie app.Account got instantly locked pending a ridiculous check.I cannot complete the check as I cannot print documents to take a photo withI cannot withdraw as I am not verified.At this point I just want my money back and never to have to deal with these people again. Live chat is unhelpful.These guys are criminal
James g
05 December 2022
Comment from uk.trustpilot.com
This site has got worse dead spins on every game you play no matter what day or what time it’s the same result the bonus drop is shocking lucky if you win 2p on that one since the takeover from 888 William hill has become one of the worst sites out there it is a shambles oh and you deposit to find the funds have not gone into your balance but they have taken the money from your account so I speak with customer service and all of a sudden my deposit is going to take 24 hours to appear on my account even though it left my bank immediately just a complete joke of a company time to close my account these people are nothing but thieving scammers
Col
05 December 2022
Comment from uk.trustpilot.com
Do not play William hill slots or Vegas...nothing pays out anymore..must be keeping up there profits in there time of need as people spend less due to cost of living and there Xmas bonuses...you've been warned ?
Gary CITY
04 December 2022
Comment from uk.trustpilot.com
Great honest service so friendly helpful Compli.ent them in every way
Lapres Tang
04 December 2022
Comment from uk.trustpilot.com
Be careful, You will not able to get your money back! I recently opened the account and made a deposit. The account is frozen immediately after that. I contacted with CS and requested for identity proof. I am not willing to proceed because it is bit troublesome to provide and requested for refund. Interestingly, they require me to do same identity check before I got my refund. I don’t think refund to the account which I am depositing will violate the money laundering law. I even not making my first bet to make money! If verification is needed, the company should do verification before people can do deposit. I can do refund even I sign broadband contract. How come I can’t here. It is not about a £10 but it is about the process in your company not making sense!
Lee
03 December 2022
Comment from uk.trustpilot.com
Site crashes all the time this time I was on bonus feature on Vegas guaranteed when this 2 Bob company fixes this problem I won't be on bonus feature. Complex disgrace from a company who prays on vulnerable people whilst getting fatter off its profits
kreller
02 December 2022
Comment from uk.trustpilot.com
AVOID THIS SITE AT ALL COSTSThis is an update from my previous post. Still no withdrawal coming up on 6 weeks. Have sent my bank info with there desired criteria but keep getting rejected. Turning out to be one of the biggest scam betting sites I have ever come across.Previous Post Been trying to withdraw for 3 weeks…Been trying to withdraw for 3 weeks now. Have provided multiple statements proving that I deposited the money and still no money from them. By far the worst run company I have come across. I’d advise anybody to avoid this company unless you are prepared for a battle to get your money back.
David Down
01 December 2022
Comment from uk.trustpilot.com
I have been trying to get answers from William hill regarding my account sent 6 emails been on live chat which is hopeless got to speak to 3 different people who where no help at all if everything very unhelpful as a customer you expect better but sadly it’s a big no no am now got to write to their head office regarding this matter so hopefully you don’t need help from hills customer service because it’s totally shocking
sons B
01 December 2022
Comment from uk.trustpilot.com
I would not Recommend them based on my experience. I never normally Use betting services but with the World Cup on and seeing 50/1 odds on England to beat wales I thought I would join. England beat wales but William hills refuses to pay out my £50 free bets. Apparently I am a previous customer, this cannot be right as I mentioned at the start I don’t use beating service and this is the first time I am betting with them. I am not sure if they do this with everyone that joins just to get you in but would not recommend. Also at the same time joined sky bet as they had good promo for new customers. Sky bet paid out straight away without issue
MrKing
30 November 2022
Comment from uk.trustpilot.com
This is the chat I've had with this dirty vile company it was ok as a betting company till this happened, I've copied all the chats I've had with this betting company but voiding winning bets is beyond a joke and gambling commission and ibas will be informed!!! (can't copy and paste the chats I've had with this betting company) I'll copy and paste this for proof though ? Poland v ArgentinaEnhanced Odds LiveJulian Alvarez Over 1 Shot On Target - Live (WAS 29/20) @ 3.00VOIDEDRef No. O/16477172(deleted rest of bet code) Refund: £8.00 (and check on opta stats the player had 3 shots on target as you'll see that's a winning bet)
Scott Brown
27 November 2022
Comment from uk.trustpilot.com
Online service js a joke ubhave suspended my acoynt fornnongoid reason allowed me to bet and soend money then susoended account and provided nonproof to why its susoended inhave sent over 40 emails to get reasoning for why or to getvit reipeond but i have had no response so unprofessional i wantvmy acccount reopend now today
Laura
27 November 2022
Comment from uk.trustpilot.com
Gone down hill just likes to take take take! Always depositing never withdrawing, actually become boring I'm done! William hill has become a complete con not enjoyable in the slightest game play doesn't even last just likes to take
John Hamilton
26 November 2022
Comment from uk.trustpilot.com
Customer service was excellent. Used the twitter help page. Customer assistant sorted me with a complimentary bet. Very happy
Wedonou
26 November 2022
Comment from uk.trustpilot.com
Spent thousands on casino no problem what so ever finally hit a max win get back to even from all the deposits & first it was bank statements sent this then it was deposit to register the card & now it’s picture after picture to ‘verify’ for the 10th time the website is an absolute disgrace 13 days this has been going on not to mention the withdrawal was split into two payments one to card and other transferred the first one was completed but the 1600 pound one is somehow being help up absolute p**s take
Lee Edwards
26 November 2022
Comment from uk.trustpilot.com
£500 down over 2 days, I can't believe what I just witnessed, £1 spins, thunderstruck storm chaser, played over 4 hours, no bonus, master if Valhalla, max bonus won, 21x diamond sands, spent £96 on £1 spins, to get the bonus finally, paid £12.50 back, William hill have changed since the take over of 888 owners, they are a scam site, William hill now are 888, it's sad to see, this use to be a very fair gambling site, you use to get at least some of your money back, it's shocking, over £1000 down in a month, just waiting to see if my football bet comes in then closing my account, please do not waste your money, just makes you angry.
Col
26 November 2022
Comment from uk.trustpilot.com
absolutley shocking compared to other sites,no way is there a 96% payout..more like 0.96AVOID AT ALL COSTSSHOULD BE INVESTIGATED BY THE GAMING AUTHORITIES !
Edward
25 November 2022
Comment from uk.trustpilot.com
William Hill and their Kiosks are the most unreliable and worst service I’ve experienced. There is always something like system down, kiosk malfunctions, employees that act like they hate their job and employees that don’t open as scheduled. If I ran such a company like this I’d be more hands on, knowledgeable of its failures and it’s customers dissatisfactions. If I were CEO, I’d clean house!
Aidan
22 December 2022
Comment from uk.trustpilot.com
They will let u win ones or twice when u start then does nothing but rip your eyes out for ever stay away form this app it's ?
They will let u win ones or twice when u start then does nothing but rip your eyes out for ever stay away form this app it’s ?