William Hill Review

Trash customer service. Needless back and forth. Waste of time. Not worth it. Bet365 is much better.

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Just reopened my account again thanks kenneth are kar for the help

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Problem placing a free bet. Resolved swiftly via Twitter message. Great service

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Do you use!! Proper scam never seen anything like it! So I played three hands and I’m not kidding the dealer had BJ 3 hands on the bounce I then moved tables and had two 2 seats and had 20 and 19 against a 2 the dealer goes and pulls 21 so I played again had 15 and bust hit on 16 got 20 dealer gets 21 so I moved table again and dealer only gone and got 21 again on very first hand I’m sorry but that is beyond a joke proper scam! Lost £750 on space of 5 mins due to scamming hands!! What a disgrace and don’t reply saying investigate nothing happens

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I CAN’T CONTACT THEIR CUSTOMER SERVICES. ON THEIR MAIN PAGE. EVERY TIME I TRY I AM STUCK WITH A BLANK PAGE !!!

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Excellent service , really enjoy using William hill!

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William hill are an absolutely disgusting site for months and months now it been nothing but dead spins on the slots it just takes your money with no return whatsoever I know gambling is a risk but no one can have that much bad luck seriously they are rigging the slots to fill their pockets it’s a joke the bonus drop and scratch of the day are nothing but a pile of sh!t it’s just sheer greed at William hill you are manipulating people and your rtp is not what you say it is I know that for a fact and enough is enough time to take this to the gambling commission because fair play doesn’t exist on here and as for it to be fun and entertaining well that’s not possible when all you do is watch your money disappear every time you come on here and it’s like that all the time the best part is I’ve written this review knowing that they won’t respond to it as costumer care doesn’t exist on here and they know what they are doing so all I can say is fu@k you William hill and I hope you get caught out when I report this to the gambling commission you dirty robbing b@stards hope you all rot in hell anyone reading this don’t open an account and let them have the pleasure of taking your money for nothing anyways one more thing to say on William hill your nothing but a bunch of low life w@nkers

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Bonus drop use to be at least 5 bonus spins if your lucky, today I noticed it’s now 3 spins , no point in playing it was hard enough to get any win with 5 spins no chance now with 3 spins , guess that’s it for me now no more on this site

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I contract Hills Twitter regularly to price up Your Odds bets and they’re consistently quick to reply and price up the requested bets.Many other bookmakers don’t even bother to reply

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What the jewis are doing with William Hill right now is unacceptable !! They reduced rtp, poor chances for a bonus and when you hit, you will win max 10x the stake, the lowest odds on the British market, they often give boosts, which are often lower than other bookmakers, free spins are dead spins only !!

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Fastest withdrawals on the planet about 30 seconds ?

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Quite simple really slots are all rigged to not pay out anything decent and getting a bonus is impossible played fishing frenzy big catch Megaways almost all dead spins finally got the bonus on £1 spins and it payed £14 absolutely disgusting stay clear people they are robbing you blind and are being allowed to get away with it filthy scamming scum

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If I could give minus stars I would. I’ve been on William for many years just playing slots and always managed to win some lose some but always fair. Since about April 2022 I’m down £300-£400 every month and I believe this is since their take-over. I’ve not won a single panny and up until April this was my favourite slot site. Don’t waste your time and money, William had become greedy and thieving website. Idk about casino or sport bets but as far as slots it’s horendess and all I can call William Hill now is a thief. Pure daylight robber. Never again.

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Worst customer care ever! Will never use again.

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Very upset about this company probably they try to stolen everybody’s money or I don’t know but they don’t want to pay my bets out Stay away from them !!!

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Had a issue with an error message occuring on an offer, the Twitter team acted swiftly and pulled some strings for me and sorted the issue within ten minutes. Very very pleased

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Signed up and happily deposited money before my account was locked. I thought that was fair enough as I’d not yet completed any verification checks but it was weird that they were happy to accept a deposit and then locked the account immediately after. Regardless, everything was sent as requested and then they respond saying that my online bank statement is not enough proof of an address as they don’t accept Monzo for some bizarre reason. Not only this, but they also rejected a very clear and in focus ‘selfie’ of me and my passport which they requested. It’s in date and completely valid etc so I have no idea as to why this would be rejected. They refuse to send the deposit back to the card it came from. Awful experience and they clearly do this regularly looking at the other reviews. Awful awful awful

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Never again, big scam

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I’ve just had the most horrible experience this morning with William Hill online customer services, there is absolutely no customer service whatsoever. I’m amazed to see that they have three stars on trust pilot out of five ? I’ve just looked through several pages of the reviews and they’ve only achieved one star? I have spent about an hour on this asking on the online chat to speak to somebody and have been constantly reverted back to the same questions when . You cannot actually speak to anybody and this wastes a lot of time and makes you very frustrated and angry. I’m surprised that they don’t realise that they are will lose lots of customers? I am not able to get into my online account for some reason, I was logged out of it and I cannot remember my login details. I looked on the Internet for all possible numbers to call William Hill, one of the numbers registered was invalid another number was invalid they clearly don’t want to speak to their customers. This company have no respect for their customers whatsoever and clearly do not value them.I resorted to the online chat that was the only possibility of contacting somebody and wasted about 45 minutes to an hour getting absolutely nowhere, the online chat service did not recognise my email which I have used for the last 10 years and constantly reverted back to the same answer that they couldn’t do anything as it was an invalid email address. Even at the point I said I was going to have a heart attack over this they reverted back to the same answer. This is heart attack making and it is the most appalling customer service that I have ever encountered.A great deal of companies now use online chat but you can speak to a member of staff if the issue is not resolved. This is clearly not possible at William Hill. I shall be calling their head office on Monday morning and I shall be making Making a big complaint To the regulating body I have screenshot most of the conversations on live chat so I have evidence of the conversation. once I get into the account I shall be closing it is because it’s the most appalling customer service as I said that I’ve ever encountered. Essentially they are withholding my money in their account which they are denying at me access to.

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UNCONTACTABLE UNTRUSTWORTHY Shocking experience with this company Do no value customers wouldn’t recommend them to my Worst enemy

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Document verification is unreasonably difficult to get through. The team just keep rejecting the documents so that you can’t log in and remove your money from your account.

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No customer service, all automated so takes ages to get nowhere.

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I’ve been with William hill for 10 plus years and I’ve tried nearly every other gambling site but always come back to WH. Fast payouts and very generous. Thanks so much ?

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Deposited over 100£ today, and same 3 days in the row before that, staked 20p and 50p, not a bonus been given not a good play, just hungry and greedy c…s , would take your last penny if they could. There is no way it’s a best online casino, far from it. Wouldn’t recommend to anyone, don’t even start here

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Sick of them and the way they make loyal customers loose all the time you win but never enough to cover any losses you will loose more then they give back so take away the withdraw option and just leave the deposit button lol

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Horrible experience, tonnes of docs required just not to pay welcome bonus. Stay well well away.

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I tried to register on this website but couldn’t do so due to some bizarre verification checks they wanted to carry out. I’d have thought that a driving licence, utility bill, and credit card statement would be sufficient proof of identify, and other bookmakers would seem to agree. But William Hill insist that all of those things are supplied to them in the form of a selfie of you holding the document. Very weird!Providing this with a driving licence is do-able because everyone has a physical card, but who these days is receiving paper copies of bank statements vs receiving them electronically? William Hill seem to be living way in the past on this one; maybe one day they’ll get up to speed and bring in an actual verification system rather than a system of people sending selfies while holding pieces of paper. It’s impossible to discuss the matter in a reasonable way with them via email or live chat. They are very arrogant, basically their view is “you don’t have bank statements or a printer to print them out, then that’s just tough”. Fortunately they hit me with this before I was able to deposit. Sadly there seems to be cases where they’re withholding funds until their verification checks are met, which they keep moving the goalposts on (e.g. requesting un-redacted bank statements with sensitive financial data). Terrible behaviour. Do not sign up with this company, your account could be locked at any time and then you’ll be having to do things you’re not comfortable with in order to stand a chance of getting your money back.

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Played over £1500 never won absolute con

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I have been using William Hill for over a year and have not had too many issues. The app is not the best and do find some of the icons do not work.The promotions are pretty good except for Scratch of the Day. I have used this promotion every day for three months but I never get a win. I have asked William Hill to look into this but was told “the promotion is fair and there is a very good chance of winning”. I would not describe not winning after 100 attempts as “a good chance”. They also stated I was having a “run of bad luck”… run.. more like a marathon!I was just trying to point out a potential system issue but they have intention to investigate.

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Do not use at all I was playing 1v1 on black jack won a couple of hands of him busting. Then all off a sudden boom I couldn’t win a hand no matter what 12 on the bounce I lost I just had to leave I hit 20 he had 21. I never seen anything like it. I was getting dealt 19-20 constant against a 4/6 and boom 20/21 every time. It’s unreal. Will never ever use this site again

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This is the worst site ever, the security checks do not accept Monzo as a bank account! I have no other way of proving my address. Waste of time DO NOT USE

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20p play on Eye of Horus megaways.After £18.20 spent I receive bonus. Pays 0.56 pence.Change to Eye of horus vegas millions. After £12.00 spent playing 20p I receive 24 free spins and get to the Eye icon.I “won” £1.20…Afterwards a message comes up and says you’ve been playing 1hr…YOU KNOW I HAVE, YOU TOOK £50 off me in that hour! Scandalous, all advertising should be banned in the UK.

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William hill have allowed my sons friend to deposit on my account with his card to gamble for 5 months whilst hes gamstop banned. Hes made over 150 deposits and 30 withdrawals according to him and lost £15000 in that process and William hill wont reply been over 4 weeks I have so much evidence and there silence is proving there guilt so I’m.gonna Donald in my power to stop this happening to anyone else and get the poor boys money back obviously he has an addiction and hes banned so how could this happen for so many months ?? my name is yasmin khalid and his name ends in singh

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please everyone start recording all your game play these sites are robbing us and the sooner they are brought to justice the better. i’m aware oflosses but these sites are another level especially during cost ofliving crisis they are on the take even more absolutely despicable evil people

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I mainly play Katmandu Gold slot. 96.2% RTP. I play it on 888 and Sky Vegas too. This slot will usually give you a bonus every £10/£15 spent on 20p spins. Well William Hill Vegas I’ve now put in £190 without a bonus landing. On a 96.2% RTP?! Make it make sense??

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Total disgrace they had new game advertised genie jackpots big spin frenzy well i only spin 20p per shot easy enough get 3 bonus symbols for shot at bonus game well before i know my £10 was got and before i know ive put 6 £10 deposits so it wiped me out £60 at only 20p a spin and still refused to bring the bonus in totally disgusting

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I like this casino, the games pay and the promos are good. I honestly cannot fault them at all and I have never had to contact chat as everything seems to work how it should or how they say. I do not normally write good reviews as I only feel the need to review a site when i have a complaint but on coming across this page i was shocked to see such negative reviews and felt they need some help as I have a fault free time ,and now I even consider them to be one of the best in the UK.I have played near on every casino and played a lot of cash on them and WH seems like one of the best to me.

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Played bonus drop daily since Xmas has not come at all and the slots are rubbish

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I’ve deposited a total of £125 and won £0 I have proof of transactions! Bonus’s on games NEVER come in, this app is a fraud! Electricity prices must be hitting this site badly LOOOL! Scam artists

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Excellent service customer service really helpful

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Do not bet on slots you will loose all your money. Williamhill slots must be the worst payout in the world, it Daylight ROBBERY

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Richmond Sheffield. The staff are awful especially the management. So rude. Should go on a training course dealing with public

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I spend so far 10000£ on that site. This month I put 6000£ in and literally it’s giving nothing back 40£ spins on reel king payed back 300£ after losing 4000£ then I was doing some 10£ spins on book or ra that’s payed absolutely nothing no bonus at all after spending 2000£ then I done some bets where I won 200£ and had to argue over the chat for an hour that they scammed me on money good I had screen shot of the bet and the winning was suppose to be 256£ So they lady on the chat refound me 56£ so far just bad experience and when it’s also come to slots for some reason every time when I hit something the slot website restart its self which is very annoying and strange and so far it’s the worst casino site I ever played for the money I spend I expected at least 1000£ win ? but honestly on 40£ bet after spending 4000£ and having max win 300£ it’s embarrassing I wouldn’t recommend anyone this website stay away if you are high roller otherwise you just wasting your time and before that my another 4000£ what I spend I literally tryed every game on 2£ spins and my return was again 0 because that place just don’t pay out so far I am down -10000 and I am not coming back there it’s better to forget that website I also play on 888 and I have to say that casino it’s 1000x better when it’s comes to money return to player that’s only casino that I am actually in + with money my total deposit is 14k and my return so far is 31k so it’s incomparable with Williamhill I just never experienced such a bad place to play also the roulette it’s keep freezing and it’s just feels horrible.

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another site where bonanza and extra chilli bonuses have been removed. oh and fishing frenzy and big bass. repulsive how they can remove bonuses i don’t understand who the testers and regulators are. the uk casinos are a joke now we are being RINSED without l u be

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Maybe ok for a bet now and again the slots you may get a win at the start but gradually the noose tightens until a win will be like finding a hen’s tooth ..Be warned!!!

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I have had the same issue as others here. They are ok to take money from my account without the correct ID in place but would not pay out. I don’t have the documents that request and have tried in vain to get a straight answer to how to rectify. Find staff in live chat dismissive and rude and no help at all. I have now found the email for complaints (second_opinion @ willhill.com) and am awaiting a response. I will not hold my breath though it seems William hill are happy to take but not willing to pay out. Avoid!

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Absolutley shine firm robbing bastaxds £83 on big bass splash and not been put on board and only gave £6.60 in winnings WOW ROBBING CUNXs DONT DESERVE A LICENCE TO GAMBLE

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Terrible site with staff to match avoid at all costs try bet365 far far better and give you free bets weekly

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They say that slots are rng so 50 spins at 10p a spin should at least give you a small win not compensating your loss at all so with rng in mind imagine them 50 spins were 1 pound a spin you have just lost 50 pound with no win at all welcome to williham hill how much are you willing to give them that’s the only question.

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Well this lot still do not list on uk gambling commision site as 888 who are not even 888 now, as they were bought over lmao. If you can keep up with the owners of these sites goodluck because the u.k gambling commision sure aint doing that job. Its a free for all in the u.k to rip off customers as there is no regulation and this site is a perfect example. Pizz poor play, utter ballocks bonuses and software that has sent my tracker software of the scale, so bad my computer keeps freezing.

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