William Hill Review

Opened account. Deposited £10. Instantly got locked out of my account. Unable to reset password and gain entry again. Appalling customer service. Was asked for lots of proof of ID: including my driving license, bank statement, oh and a picture of me holding them all ! Cut me off the chat numerous times. I’ve told them to keep my hard earned money the robbing b*stards! Never thought to look at reviews of such a well known company name!

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Don’t even deserve a star tbh the bonus drop is shockingly crap there roulette freezes kicks you of and still takes the money without spining customer service for live chat act like they got a problem onistly 888 are the best out there I don’t get none of this crap with them I’ve been so loyal to william hill for years and onistly one of the worst bet makers out there

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Everyone report these to the gambling commission let’s get them fined for what they are doing to us customers in closing our accounts.

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You can tell 888 casino is taking over William hill for months know its been so bad the bonus on the slots are a joke and every promotion you have to deposit I’ve been on this site for over 10 years 888 are making it go down hill even the prize drop has gone down hill as well for the past year i have got 5 spins of nothing don’t know why the cash amount is on there you won’t let it land in it so what’s the point

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Last 2 months on playing slots, I can’t bonus there games, not sure if there’s been a change in RTP, 170+ spins on the big catch, not very hard to bonus, NO BONUS IN THEM SPINS, 21 TEASERS, I mean? Will continue to spin this slot, and videoing all this, amongst other slots, showing there’s no fun, an basically being scammed, William hill was a very good, fun site to play on, something’s changed these last couple of months. Be warned, looks the part, but it’s just not.

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easy enough for you to deposit money but difficult to withdrawl scammy b*stards

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WilliamHill is the worst betting site ever. They don’t accept an in date, valid passport, that I went away with last week as ID, neither do they accept a provisional license. When I spoke to the supervisor called Frances he was incredibly rude.

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I Put 20 quid on the slots at 10p a spin for fun, it was fun to see the reels spin. Out of 200 spins I think I got 70p as the maximum hit no bonus no wilds nothing. And that is a very familiar trend with not just William hill but all of the sites. We all write reviews saying boycott it “I’m sending prove to get you shut down !!” blah blah blah but we need to sort our own addiction out first. If none of us risked it for the biscuit these clowns wouldn’t continue to rinse our money let’s be real. so if you are reading this before depositing I beg you do yourself a favour. Get a takeaway or some cigs or beer or whatever the f@#k you do with your money. Just don’t put it on because 90% chance you’ll lose??

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Absolute joke Settled my bet as a loser and didn’t pay out – had to complain took me hours to get it sorted – basically abused by the staff on chat cut off numerous times. Explained they were making me anxious didn’t read what I said and kept just closing the chats.Now locked my account and refusing to contact me for a week – basically tried to steal my money and then refuse my access to my credits and bets on my account Really poor service overall will be raising my complaint with the gambling commission.

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Please someone, make a owner of this.. do a 3 deposits in row, its just way toooooo slow on androids

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Avoid like the plague. Rude customer service closed conversation on me and then closed my account been a customer for years. Will play elsewhere

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Thieves thieves thieves.Scamming cheaters with rigged games.people stay away from those dirty rats

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So this is the living prove that they can manipulate our winning since ive uploaded a bad review about WILLIAIM HILL ive not even won a tenner despite i carried on topping them up this company is really a con company no game play is fair nor there costumer servis, you’ve definitely lost me as a customer and many more to go hopefully, these company is the reason why Somerville end up been labeled as gamblers.

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Poor site I have played £600 over 2 week’s without 1 win or withdrawal Avoid and stick with alternatives

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Closed my account after over 15 years and won’t tell me why. Complete jokers since being taken over by 888

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Absolutely disgusting site played thousands of spins with zero return William hill is a joke and seriously the rtp on here is 0 there is no fun to be had on this site they just rob you blind you can deposit hundreds and get 0 return hope William hill go down the pan as everything on here is rigged to the max to make sure it’s impossible to win anything just like it’s bonus drop it’s nothing but a pile of dog sh!t

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I have been a customer for a few years now. They used to be a good casino , fair play . Not anymore all they do is take ur money I’m disgusted with the service they are providing and think they need looking into as its Definitely not fair play. Will probably be closing my account as many people are.

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Always offering worst odds in the shop than Online. Some odds on horse racing are nearly a point worse than online. Also extra places are not honoured. It seems they don’t want any business…Avoid

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After being a customer for nearly 2 years they’ve suddenly decided they want to give me another age verification check when I want to withdraw some winnings. I passed the first time and they are now saying my DOB was incorrect (not possible). They’re doing everything they can to not pay me out the money I am owed. I’ve spoken to live chat several times who have also told me to go into store but the store claim they have nothing to do with online. I’m going round and round in circles. Any time I present them with a screenshot of proof of my last conversation, pay out page or proof of verification they change the route they send me down. Some of the things I’ve been told:- Create a new account – Resubmit ID- Go into store to sort it- Go into store to claim my money – The pay is pending Full on trying to scam customers out of money!!And to top it off, now all of a sudden I can’t get through to live chat ?

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My account was suddenly banned from making deposit and withdrawal. They asked me to verify my account which I’ve done before. I’ve all docs they needed but keep saying my account was not able to verify and need more docs!!! My account was restricted for nearly 2 weeks and till now still not solved.

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always a great deal going on , great and easy to use , and casino spins a new deal every day

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My card was used to out money into account to be used. The bank refunded my money and now william hill have taken it through the bank again. Terrible bot service to discuss issues. Hide behind emails and instant message. Avoid online here. They won’t help to solve the issues.

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Sooner these thieves casino is closed the better…as for there horseracing prices they don’t give too much away… greedy thieving scum…there’s people in prison that has done alot less then these thieves.

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Very happy with everything, good quick customer service. I’ve used a few online betting companies and William Hill are by far the best. Good offers and promotions to keep it exciting.

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Stopped ACCA club a while back never get credited free bets anymore. Probably the only bookmaker to do so bonus drop never wins. Scratch of the day is irrelevant. Promos are awful better bookmakers out there.

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This is a copy of my transcript with WillHill customer services.Please do yourself a favour, use an honest bookmaker.”Hi! You’re speaking to Will. I’m your Digital Assistant? I’m still learning so I can’t help with that yet. Please select from the 5 options below and I’ll find someone who can help:Will – 21:17Todaymy cash out Chelsea V Spurs was not activated or honoured even though I had cashed out seconds prior to the fourth goalYou – 18:27Hi Robert A! You’re speaking to Will. I’m your Digital AssistantLet me help ?Select from the 4 options below.Will – 18:28Bet SettlementYou – 18:28OK, let’s try and sort that out. Select from the 4 options below.Will – 18:28Football ⚽You – 18:28OK, now select from the 5 options below.Will – 18:28Something elseYou – 18:28Please provide the specific bet reference so a member of our sports team can check this further for you Will – 18:28Ref No. O/0554613/0000730/FYou – 18:30 Let me get one of the team to help.I’m finding someone to help you right now, so please bear with me. Thanks for chatting with me.Will – 18:30You are being transferred to an advisor ?. This can take up to 15 minutes but when we get really busy a little longer. Just minimise the window and you’ll see a notification as soon as you are connected to an agent.Hi, you’re through to Kemberly.Thanks for waiting. Just so you’re aware, you can minimise the chat and lock your device without ending our conversation. As we’re no longer a Live Chat, our replies will not be instant however, we’ll reply as soon as we canInfo – 18:30I CASHED OUT £135.00 BEFORE the fourth goal! Why has this not been honoured & applied to my account?You – 18:32Did you received a confirmation that your cash out was successful?Kemberly – 18:34yesYou – 18:35As I checked, cash out for this bet didn’t go through. I understand your frustration for not being able to cash out. Please be reminded that our cash in facility is not a guarantee and markets are subject to be suspended at any time.We can check this further by raising it to our technical team. I need you to provide the following:Bet receipt:Time of Cash Out:Cash out amount:The device you are using (make and model):OS version:Type of internet connection:Your current location (the Country):Screenshot :Kemberly – 18:37Err hello! this message means nothing to me. Are you going to honour the cash out or not?I cashed out before the fourth goal! FACT. You have the time records berried in your site. Please check!You – 18:39No, as stated Robert if the cash out was successful you should’ve received a confirmation.I’ll connect you to my supervisor since you do not believe what I’m saying.Hi Robert. In these situations my best advice would be to ensure that you have a stable connection and to regularly check on the match in order to see if there is Supervisor Frances – 18:44I have already provided the transaction number, the cash out was two or three seconds prior to the fourth goal & I am using an apple mac with a hi speed broadband connection. If you are not going to honour your own rules, I will close my account and bet elsewhere in future. Real shame you try to rob your customers this way as this is a genuine claim & I have been with willhill on line for many years. Never had a problem with the site before today. ( and yeas I have used the cash out facility before. No payout, then please close my account.You – 18:47I have attached a link to our help section and there you will find a number of reasons why a cash out may not be offered.(I have had to delete the link to their excuse page to post this review)Not interested, I play by the rules, & so should Will Hill. That is 100% the last deposit you will ever receive from me. Heard of bookies dodging their payouts but never thought it would happen to me.You – 18:51I understand we’re you coming from Robert and I will respect your decision but I’m afraid bet will stand. Thanks for getting in touch, have a great day! ?Supervisor Frances – 18:53Conversation closed by the agent – 18:53How would you rate your conversation with us today?Survey Bot – 18:531 ⭐You – 18:53Appreciate your feedback. Bye for now ?Of course I have deleted my last comment because it breaks family & my own usual high standards,AVOID, AVOID, AVOID

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Baddd slots only play big bass splash so far just take take take take take take lol

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Vegas games absolute rip off, take take take take take no features and for last few months not even any small give back to keep you interested. Don’t know what’s happened this last 8 months guess they taking a leaf out of the fuel companies books and just profiteering and taking of folk. Avoid if it’s the online casino you enjoy.

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THIS COMPANY HAS FROZEN MY ACCOUNT AND KEPT HOLD OF £221 OF MY MONEY WITHOUT EXPLANATION… THEY ARE A DISGRACE ..KEEP WELL CLEAR

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very happy with the service ,except for losing the free daily drop.

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No they are not good I thought

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Extremely poor RTP as the % displayed is over hundreds of thousands, and Extremely rare to land any in game features, and all complaints go through a digital BOT and all customer service agents are of foreign descent, how convenient.

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Poor value but who cares never win any thing Please don’t play

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Good site and nice free bets

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William Hill must be so desperate that they resort to bulk, fake reviews every month. An uneducated four year old might summon up more imagination during this exercise and try to spread these out over the course of the month. However, this wit and brainpower is sadly lacking in the Hills top team.Dreadful, unscrupulous charlatans! Avoid at all costs!

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Relatively new to betting online and so far the benefits compared to betting in shop have been considerable. Just to emphasise the above does not mean the shop experience has been anything but exceptional. My local shop has superb staff and customer service.Many thanksGary higgins

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Great betting company would strongly recommend ?

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Only give one star cause you can’t give less played on big bass splash now and each time been on bonus board with extra fish fishermen and hooks and out of 12 spins only one fisherman paying £9 WOW william hill is really taking pisx last week was same put me on board 3 times and highest win £10.10 yet again played £270 plus the bits I won but hey it’s a good site apparently I think those possitive comments are from there customer service team trying to bull them up avoid at all cost they are just here to rip you off big style

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I just played over 400 spins on 2 of there games and did not get feature once, play there 5 free spins quite often hit feature, as soon as you play with your own money absolutely nothing. lucky if any win doubles your stake, sport or racing there ok mad to sign up to use casinos, don’t waste your money, no doubt someone wins sometime, but the majority of us are absolutely ripped of, 400 spin no feature that cannot be fair play

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Awful service. Staff haven’t got a clue and very very slow and extremely rude do not join they don’t provide customer service they don’t give a damn about their customers amnd they continually avoid answering questions

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Best bookie site for me. Easy to use, instinctive, bright and looks good. Extra places on loads of races, BOG, RPRs, RP analysis. Odds competitive with the rest of the market, no better no worse on average. Plenty of tools to keep a track of your account.

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Good or better than most

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Really great site to be with never let’s you down

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Not a bad site can read prize lines like a bookie ha need to give better freebies but hey KEEP IT FUN! STOP WHEN YOU NEED TO PLAY RESPONSIBLE !!!!

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Supervisor Martin, the customer services is disgusting. You should lose your job. No help at all, blunt and the attitude is gross. Been trying to verify my account for 2 days, send pictures of my passport, holding my passport selfie, selfie with piece of paper with my username, my bank statement in PDF, even 2 bank statements. And they still not verifying me, they still want more stuff to verify. Doesnt make sense, asking me to take selfie with bank statement even tho i have paperless statements and telling me go library to print it out. Bunch of unprofessional agents.

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I feel that William Hill are fair and give their customers a very good idea of the help and tools required to help them keep within their limits

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I concentrate on horse racing and like ante post prices.Hills always seem to be first with prices

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Never had any problems with William hill,

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Vegas games are complete a Ripoff

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I have used several gaming sites But none can match William Hill. There app is the easiest to use, There freebies are a welcome Sight and l also like there bog Prices. Keep up the good work. Alexander manson.

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