William Hill PLAYER REVIEWS(3518)
jakebremner
11 August 2022
Comment from uk.trustpilot.com
Have had no problems with William Hills.I find most of the promotions are very good and better than other sites I use.The only weak point is the bonus drop which you very rarely win on.Overall probably the best site I use at the moment.
Mrs m cornfirth
11 August 2022
Comment from uk.trustpilot.com
I don’t mind William hill. But if 888 has taken over I know now what the problem is. The promos on slots are really good but lately stake £10 get 10 free spins ok but when you do get your free spins theirs nothing at all won . Same with the £10 stake n get 5 free spins. Just lately these promos have given not one penny. It makes it then so you can’t play any of the other slots as you’ve spent all on the promotions. I still like the site but I’ll give it another week to see if the promos get any better if not I will close it. If I’ve been on chat I have no trouble they are very nice. It’s going to be a shame if this is happening all the time. I’d be sorry to close my account but if this is regular then yes I will close it down.
Robert Cathcart
11 August 2022
Comment from uk.trustpilot.com
Good honest firm.....best odds
Terry Birch
11 August 2022
Comment from uk.trustpilot.com
This is a great site easy to use and great offers
Peter Smith
11 August 2022
Comment from uk.trustpilot.com
I enjoy the William Hill app I just back on line because the app is easy to use and I like the freebie’s now and then I mostly back the horses and I get to watch the racing live on the app saves running to the bookies shops
Wayne Tuck
11 August 2022
Comment from uk.trustpilot.com
Plenty of bonus and extra place races make William Hill a good bet
customer
11 August 2022
Comment from uk.trustpilot.com
I like to bet on William Hill as there always better odds on any sports.
Jan Harris
11 August 2022
Comment from uk.trustpilot.com
excellent site better than the others
Michael Tomlinson
11 August 2022
Comment from uk.trustpilot.com
Absolute rubbish can't speak to no one all computerized
Christopher F
10 August 2022
Comment from uk.trustpilot.com
Awful company!!After winning the small sum of £60 they decided to withhold payment pending further investigation? No explanation or customer service. Indian call centres and no phone number.Leo Vegas is light years above the incompetent fools!!!!
robert sharp
10 August 2022
Comment from uk.trustpilot.com
william hill are a total disgrace i withdrew £35 on Saturday the 6th august it is now the 10th august still not received my funds loads of chats to agents been promised to have the funds twice today still no received give the site a wide berth
Anthony Hughes
10 August 2022
Comment from uk.trustpilot.com
I put a bet on the 6.45 at Ffos Las on the 10/08/2022 online with William hill it was a £10 free bet the horse was 11/2 which = £65.00 - £10 = £55.00 it showed I would get £55.00. it was a dead heat so winnings should be half which = £27.50 after the race it showed £22.50 winnings so I contacted them online messages they said they calculate it after the race if it is a dead heat so half of £65.00 = £32.50 then - £10 = £22.50 so that obviously shows they make up the rules as they go on o well its there loss over a petty £5 they lose a good customer they also cut me down on a golf bet at the open championship when I got an each way . and so it's goodbye from me plenty of others to bet with.
Acm Ramon
10 August 2022
Comment from uk.trustpilot.com
great app and website
Lucas
08 August 2022
Comment from uk.trustpilot.com
!!!Behalf of my mom !!! She registerd there she bet everything was fine, next day try bet again account blocked check email...She checked email and they want verify account ok she send passport , bank showing pending transaction as proof, photo of statement and account number as proof of address...Now they asking for selfie with passport in hand...that very good to send it via email if someone get it with this proof can get even loan !!! asking for 3 months clearly showing top up to william hill...yes my mum will show them how much money she got on her account....horrible company !!!!!!!! if they will hold money thats mean criminal offence....if they want proof they can come to her address and she will tell them ***** ! never register with them....stay away !!!!!!
Liam
08 August 2022
Comment from uk.trustpilot.com
Best thing about this company I'd how much control they have over the games and how they can make u win or lose well lose all the time tell me its random tell me there not fixed but your all lairs definitely moving on now ill go somewhere else love the football side but just can't be bothered with how much u scam people
gwyneth bryant
08 August 2022
Comment from uk.trustpilot.com
Am outraged that having won on a slot machine, the machine shut down and the manager said he can't do anything about the win, only give me what credit I had. He agreed to call me when the people who fix the machines looks into it as only they can determine what was won. I think it's a very iffy situation. I wanted to complain to William hill but, unsurprisingly none of the numbers on the website work. Even the head office one rings once and then cuts out. Wonder if its due to too many complaints about the scam?
VauxVXD Notts
07 August 2022
Comment from uk.trustpilot.com
Trust me please read my review and stay well away from this scam artist company Only been with them 3 months I’ve put on close to £1200 and I struggle to get a bonus in on any slot game and when the bonus does come in it’s like the game is rigged because it won’t pay higher then £10 my partner also had the same issue on her account so she range up to see if there was a bonus block on her account and they took her account of her for weeks so u can’t even ring and complain about what’s going on cause they will just take your account away from you I play a couple different slots on William hill that I also play on a totally different site and trust me they play like there not even the same game 888 are full of scams we spent loads on sing bingo and they took the account from us for nothing if you take my advice stay well away from them and find somebody not linked to 888 your just wasting your time with them And I hope you are reading this William hill I am going to log a formal complaint with somebody to look into your little scams u got going on why rip people off when they are choosing to come and spend money with you Your scum and I do hope because my review my account don’t go missing
Alan Bond
06 August 2022
Comment from uk.trustpilot.com
This must be the worst bookmaker for saying watch race Live and then not showing it
adrian igr
06 August 2022
Comment from uk.trustpilot.com
Jews from Israel bought William Hill and since then you can not win anything on slots, the lowest odds on the British market, daily free spins are not bad manipulation because you will not win anything anyway because they are just dead spins. Good luck I have already closed my account
Alex Lewis
06 August 2022
Comment from uk.trustpilot.com
I've been a depositing customer at William Hill online for 15 / 20 years. Today I keyed in an erroneous number by mistake, a typo and instead of placing the intended 80p I actually put 18.80. I scrambled to get to an agent to cancel but the bet was on virtual racing and they run every 2 minutes. I asked the agent just look at my betting pattern to see that I don't ever bet that amount, nowhere near and it is an honest typo mistake. Response "Race is ran, bet is settled" and basically too bad! I'm going to IBAS with this because there is literally no recourse to cancel an erroneous bet and that's so ridiculous it's got to be deliberate. Absolutely fuming!Update. I asked them for the last three conversations I had with an agent. They sent me them, with the second missing. This was the comment in which as I was typing a response, agent disconnected and told me they can't refund a bet I didn't mean to make and I asked why, unlike other live or virtual games, the dont have a cancel bet option for the player who may add an extra 0 on the end. And now I go to log in and it states "theres a problem with your acct. Please check emails we've sent you." I check, nothing. Is it part of your operating licence to delete customers relevant info from their account as you please to hide the face you know the agent deliberately took something I said, spun it, took it out of context deliberately, and now I have a gambling problem for asking for a misplaced bet to be refunded because they don't have that optionDay later, get out through to supervisor "JV" who won't give me his/her name for IBAS? Anyhow, heres the transcript and what to expect if you decide to play there...."Your account is already being reviewed and raised regarding the said dispute. There is no update for now. We'll advise you thru email once there is one. (Supervisor JV - 14:07)"So that money could be anywhere, nobody knows if I can have my money or when until a diff dpt decides because you, a supervisor, can't himself? Is that's what your telling me?Me - 14:09""Kindly wait for our designated team's update for now. This has already been raised, and we'll aim to advise you the soonest." Supervisor JV - 14:13"Problematic gambling behaviour. Ok well let me just tell u J, any accusations you make about me better have a solid basis or its slanderous and your lible.So please tell me what this behaviour your colleague observed is? One last thing....Are you standing by your colleagues decision to close my account because she says she has safer gambling concerns because I had told her I don't bet above certain amounts and therefore JV, I'm in complete control and your colleague is using that as justification for this. Do you endorse that decision as a supervisorFinal response plz for IBAS and whats you name please as I'll have to give that to them as to whom I've spoken with today. "JV" is deliberately vagueAnd don't revert to "we have a safer gaming team" rubbish, the safer gaming team didn't block my acct, you did so i would like to know if you stand by that." "We'll advise you thru email, so kindly wait for that for now. It was nice chatting, and have a good one ?Supervisor JV - 14:30Conversation closed by the agent - Now
Wayne Smith
05 August 2022
Comment from uk.trustpilot.com
Please take my advice. Do not and I repeat do not play with these crooks anymore. I have played every single day for 4 months and not had a single withdrawal and my account is 11 grand down. The free spin payouts are shameful and never go above a tenner. They are taking the mick out of every single one of us and we are falling for it we all just need to boycott and hopefully they will be found out with what they are doing to their customers because it certainly isnt regulated or fair with gambling rules. William hill hang your heads in shame your a bunch of thieves.
Miss Lilly
05 August 2022
Comment from uk.trustpilot.com
Absolutely useless. Everyone's got a free bet tonight for the Crystal Palace/Arsenal game, but the site does not work on any device. I can't add a card/place a bet etc. I also spoke to them about this problem on live chat before but to no avail. Did live chat chat help tonight? No. So I've forfeited a free bet because their site and customer service are useless.
Karl Berger
05 August 2022
Comment from uk.trustpilot.com
Live streams all over the place I bet on greyville as it displays the watch symbol and its playing commentary from another race so I click on the race its giving me commentary for and its streaming the race and this is a regular occurrence needs sorting as a punter want to be able to watch the races I bet on so it either needs correcting on the stream or needs to stop misleading punters about the availability to watch the races.
Eddie T J Naylor
05 August 2022
Comment from uk.trustpilot.com
loyal shop/ online customer for a long time pondering deleting my profile always leave feedback do there survery's but you have got so bad i don't think your worth it anymore just lost 50 no fun no win's hope 888 was worth buying you out.
Mark Hunt
05 August 2022
Comment from uk.trustpilot.com
Very slow loading up,I am not impressed ,lost 30 a week here and do not think I'll play here again due to always loosing so you have scared me off even trying .
Shila P
04 August 2022
Comment from uk.trustpilot.com
Well, I went to deposit all of last month to get a message I’ve reached my £2000 limit for the month under the new gambling commission, spoken to so many people who said you can deposit end of the month. Me excited only want to try my luck with 10-20 pounds but still refused. I have now been told I have reached a £6000 limit for the year and can’t deposit till end of February 2023.This is absolutely ridiculous as these rules about monthly deposit has just come in this year but really how was I to know your going to cap a yearly limit too. Bit of a joke but hey guess I won’t be playing on here again. I get you have to do what you got to for capping limits but at no point did they email me to say there is a yearly limit. I’m just shocked WH don’t want my money.! Jokers
Kerry
04 August 2022
Comment from uk.trustpilot.com
This site used to be OK but in the last couple of months has gone downhill, lack of bonuses and when one does come in it’s full of empty spins or the lowest win possible, credit crunch must have hit WH ! Do not use this site if you actually want to win anything. I would like to point that this site seemed to go downhill after they were bought out by 888.
tony reeves
04 August 2022
Comment from uk.trustpilot.com
Ive been trusted to bet within my means without wh bothering me . with the gambling commision rules.good racing and choices of bets , not as much coverage as sky bet. im a bit cheeky i do bet wh and watch it on sky.
Cunningham David
04 August 2022
Comment from uk.trustpilot.com
I have been playing slots for a good number of years and would expect anyone who losses a lot of money to write a bad review. However I have been playing cleopatra quite frequently on this site for the last 12 months and can honestly say you don’t win anything. Playing £10 spins on cleopatra you would normally expect a win of anything between £500 and £3000 on an average 15 free spin bonus game. The most I have ever one on this site is £150 and that over hundreds and hundreds of games. I stupidly have lost an estimated £20,000 over 12-18 months and have never had a single win more than £200. On other sites I could lose 2 to 3k playing the same games but would eventually win big to compensate for my losses. Not on William Hill, trust me you won’t win anything. I would suggest that the site is rigged as it is not paying out at all. To give readers an example I played cleopatra on 3 sites just yesterday, £500 deposit on one site and had £1,400 in the pot at one point but continued playing and withdrew at £500. Another £500 on another site, same game and got up to £710 before losing the lot. And William I can assure you I have never been up after £1000’s in deposits as the bonus game just never pays out. I stupidly after many, many deposits continued playing as I expected a pay day of which never happened. Thanks to William Hill and my stupidly I am now in large amounts of debt. I wish I never gave this site a chance. Avoid.We all get the hump when we lose but i know I expect to lose when gambling, but also expect good win days of which will not happen on this site.
Liam
03 August 2022
Comment from uk.trustpilot.com
Haha brilliant playing the 20p roulette on there and all that happens is its hit 20 spins on all high number where the low numbers has the board changed your an absolute joke and you steal and con people glad to be you WilliamHill hill crappie site avoid
Upali Edirisooriya Mudiyansela
03 August 2022
Comment from uk.trustpilot.com
The best football online betting site to be honest. I was in Japan when I place a bet and won more than hundred thousand euros against a 1.25 euros bet.There is no problem when it comes to the withdrawal. The william hill helped me ever since I won the money and the customer service is the best.(FYI you must have a ecopayz account to deposit and withdraw money from the site cos japanese bank system do not support bank tranfer and direct debit from your account)Williamhill is way more better than the Japanese football betting sites such as BIG TOTO because you can place bets while matches are being played
Kaci
03 August 2022
Comment from uk.trustpilot.com
Do not use this thieving site, they are still withholding my £100 withdrawal
James Garside
03 August 2022
Comment from uk.trustpilot.com
William hill have turned to sh!t they used to be good but since the takeover it’s absolute crap it’s impossible to win anything all they do is take your money with zero return the slots no matter which one you play is nothing but dead spins there is no fair play on here the games are rigged to the max and these dirty thieving b@stards are getting away with it the promotions are crap too bonus drop has gone absolutely sh!t and any free spins you get are always dead spins it’s a waste of time using this site now so do yourselves a favour keep your hard earned money in the bank don’t give it to these w@nkers
Scott Nairn
02 August 2022
Comment from uk.trustpilot.com
The same as all the other bookies con men. Keep your money people cause there's only 1 winner at the end of the day and that's William hill that's how there still here and milking millions of people who are struggling during these hard times.
Helen Stanley
02 August 2022
Comment from uk.trustpilot.com
Getting impossible to even win anything on here. Played on multiple slots games and casino but all the same. It just taking and not giving back. Pretty sure somethings going on at William hill. The crazy thing is that they can get away with it. They must think people are stupid or something not to notice. My advice is get away from the website and try elsewhere. I bet there in debt and taking are money to pay of what they owe to other companies. Scumbags!
Ismael
01 August 2022
Comment from uk.trustpilot.com
They stole my money, I have deposited my money, and they closed my account and they don't want to return my money.
Nick Puttick
01 August 2022
Comment from uk.trustpilot.com
Was a great site for promotions ,but now you get nothing!! even the bonus drop is impossible to win,and now the scratch of the day has gone the same !! Contacted customer service and all they said was its out of our hands ✋, like it was nothing to do with William hill ?
saneca bayley
01 August 2022
Comment from uk.trustpilot.com
awful bookies ... spend spend spend , they dont have a problem , finally win some money back ( not even break even ) and boom suspend the account asking for your life story
Roy Knight
31 July 2022
Comment from uk.trustpilot.com
Absolutely disgraceful payouts for the amount you put in. By far the worst of the big companies getting any sort of wins or even gameplay for your money. Won't be wasting any more cash with them that's for sure. To spend nearly 600 quid on a game and the highest feature win being 25 quid when it takes so much to even get the feature is beyond daylight robbery.
Paul Mitchelson
31 July 2022
Comment from uk.trustpilot.com
Fed up of not winning a penny and fed up of playing slots to win 1p back like seriously..Free spins have paid out a little bit but when money is getting spent nothing comes back in, william hill know what they are doing i think its unfair and cruel and definitely need trading standards to check this out
ChelseaDad
30 July 2022
Comment from uk.trustpilot.com
Placed £10 Friday played Eye of Horus and Gold Rush Bonanza, won £180 by mixing the games such as Adv Wonderland, roulette etc.Withdrew £100 (was getting very tight) and carried on playing. Within 10mins lost £50. Remaining £30 was used on eye Horus megaways. Last 20p spin caught the bonus* and paid a total of £1.60! Conclusion = these people switch you off if you're doing well and hope you re deposit. Not this month Will Hill/888, I am self excluding for 30 days, thanks.
SARAH BAKER
30 July 2022
Comment from uk.trustpilot.com
William hill slingo who wants to be a millionaire is so fixed compared to other sites I play on u get to the last ball and it just sticks all the time so hard to win on there
Darren Pearson
28 July 2022
Comment from uk.trustpilot.com
Useless people.. Useless app. Don't even bother. Bet365 is 100X better.
Simon Parkin
28 July 2022
Comment from uk.trustpilot.com
Come on William hill settle your bets on the golf first round leader market's five hours now. It's impossible to speak to a real human being people don't want to speak with a bot. Disgraceful service five hours now this market has finished. Not got any problems with deposits and withdrawals good app apart from trying to resolve issues people don't want to speak with robots
ghosts of marston moor
28 July 2022
Comment from uk.trustpilot.com
WILLIAM HILL IS OPERATED BY 888, AFTER WRITING A REVIEW ON TRUSTPILOT ive notice that trustpilot has 2 sites on their review page for william hill why is this, this casino is dismill, no wins, no bonuses, just absolute dire to play, no fun whats so ever , as they say BUYER BEWARE...
Al Carpenter
28 July 2022
Comment from uk.trustpilot.com
Guys, I mean William Hill guys, are you out of your mind? What is going on? Your slot games does not even pay back guaranteed RTP! I had over 60 sessions on Playtech games staked thousands, none pays anything...it is almost impossible to catch a "push"! I am talking about the games with over 4000 lines such as epic ape,buffalo blitz etc. Free spins do not pay anything,just empty extended free spins but empty. We are not just grumpy customers who just lose and blame the company. Something is truly wrong with your games. These games were just fine, you did tightened to an extreme level...You are losing customers. I opened account with another bookie and it is just fine. You feel like you are in a legit casino whether you win or lose. I used to deposit more to William Hill, no more, I deposit the bare minimum. The other thing is, you do not value your players with history. You revoked my VIP status. That is unacceptable. Your review rating was 1 star. I see you also involve your company in artificial and unethical star boost here and other sites through fake accounts that are bombarding you with 5 stars. But even this not bring you to even 4 Stars. How pathetic. You were one of the best casinos and bookies...it is long gone. I can't believe you dropped yourself into the scam level nobody casinos. You should fix yourself and let your players win at least once in a while. It seems your games are extremely manipulated.And in order not to face the frustration of your customers you came up with a chat bot which does not even work. It is unbelievable. You totally lost your touch with your customers.
Charlene Hunt
28 July 2022
Comment from uk.trustpilot.com
new customer i am , not a win in sight , very sorry but i shall not play here anymore ,total scam not even one win ,loss after loss ,shameful place to call a casino site .
Mark Hunt
27 July 2022
Comment from uk.trustpilot.com
Very slow ,took 40 pound and I could not even play ,terrible play ,lost my money ,going to keep away from here ,you are scaring customers away ,not one win in 40 pound ,that's a scam ,sorry but true.
Wayne Morris
27 July 2022
Comment from uk.trustpilot.com
Absolutely disgusting trading standards need to open an account under cover and realise how much this site is taking of people and not giving no wins whatsoever over 3 grand down and nothing offered back at all over 700 this month how they getting away with it wont ever b gambling on here again
Anthony Unsworth
11 August 2022
Comment from uk.trustpilot.com
Great online Betting site
Great online Betting site