William Hill Review

I banked my winnings on a Saturday so I had some stake for the Melbourne cup Tuesday passed no money it’s now Wednesday and still no money in my account. I rang up customer service and was told one to five days and that I wasn’t forced to make a withdrawal. I won’t use bet365 again. For a bookmaker to do this and have me miss racing’s biggest day in Australia is pathetic. If U lose and just give them money it’s ok but if U want Ur winnings it’s crap

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Ok for a bet as long as your not a consistent Winner like all bookmakers they’ll soon but the brakes on you !! If you choose to play the games you’ll get cleaned period!!!! There will be no mercy shown -the plus is you will never get restricted because you’ll never win it’s that simple ??

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I moved from my old casino to WH only because the bonuses were amazing, every other day you would have ether 20fs or £5 or £10 free no dep bonus sitting ther, I noticed after a few months that stopped, you do still get the odd bonus every week but not as many which tells me they are going like my old casino and getting greedy with there real cash players. Now I do still like WH but they have now stopped asking for the odd bonus here and there which again doesn’t show they value there customers. They don’t do reviews on accounts were you get a review every week when you ask for one. Come on WH please don’t go greedy like the others stay independent and value your customers, you make billions a year so the odd £10 here and there or 10fs won’t kill, also the bonus you get is £5 casino with a big wagering req but most of the other big casinos do no wagering, I’d rather have 50x10p fs then £5, I wish you could opt into that option. I’d happily give 5stars if it wasn’t for the bonus problem

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Have been with William Hill for years, same personal details, bank accounts, payment methods etc, everything ok, until I had a reasonable sized win, then they want price of ID, which hadn’t changed. You can only chat online, firstly to a robot, then I think to a human, that can’t give you any real answers, except say they will look into it, then again you hear nothing. Quick to take your money but not to pay any out, never will I use them again

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Have to agree with other reviews as I got bit. If you try and see how to get someone to help your met with AI robot support which just means you spend more time that it wears you down. Awful, just not fair at all on a bet. One minute the score is within 90 mins the next its the final score. I dont trust WH and I was with them for over 10 years … closed account

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Limited my stakes from the moment I opened an account and refused to say why.

I recommend not bothering opening a william hill account, give your business to an exchange instead.

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Absolutely shocking games. Well what can I say there games are so bad not even a chance to win will can't belive how bad they are william hill used to be amazing the sports side is brilliant but the games side shocking you've let your selfs down william hill

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Be careful if you win over £100 because that's when they actually care about verifying you, bunch of crooks lock your account as soon as you win.

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Great service provided today when enquiring about a void bet, refunded the stake quickly before the game started in order for me to place another bet

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Please do jot use online williamhill betting they do nothing but cheat and con u out ur money did not let me cash out yetserfay for four hours even though it did not susoend once went to complian and they did nothing told me to deal with it appaling service cheating

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Absolute Scam! Playing the 100% bonus for £100 in. 15X wagering requirement – fair enough. No autoplay anymore, think it's a rule – fair enough. Slipped on the mouse twice, what happens? Oh, the MAX BET button is right next to the start button, changing my 40p bet in to a £60 bet! Lost heart after that and just quickly whizzed through and lost. NO REASON FOR THAT BUTTON TO BE THERE OTHER THAN TO TRIP YOU UP!

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absolute scammers played over 400+ spins on slots over 2 games and didnt evan get 1 bonus also kick you out of live games when you have a chance of winning big i would save your money and not put on here customer service is crap not helpfull what so ever

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William hill and other betting shops and sites in the uk have been robbing the public for years! So I put the shoe on the other foot and I rob then. I go all round the country waiting for a daft unintelligent student who works there part time and do ambiguous bets 😀😀 it works 75 percent of the time and I make a good profit 😀😂😂 nothing better than robbing these evil billionaire corrupt scum bags specially hills and the fat scum bag Fred don from betfred 😀😀 also like to say keep up the good work to sir Barry Conway and sir Neil Cole 😀😀😅

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pretty trash tbh thought they held their own in the buisness turns out just another scammin bunch of wimps behind closed doors

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Absolute clowns no good for nothing casino is well there’s no words to describe it I’m off bye

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William Hill is a Joke, I won 6 bets in a row in April 2021 and was asked for verification, I obliged and everything was rosy until October when I won a further 4 races in a row for even bigger money and was asked for verification again, unfortunately it has been 9 days and 8 emails later and I'm still to receive a penny. Getting the usual "please bare with us" by the incompetent live chat agents that take 20 minutes to answer a simple question. One thing is sure as soon as my winnings are in my account I will be cutting ties with that poorly run site.

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Been using William hill for a while now (over 20 + years)
And enjoyed playing the slots as you got good wins but very recently with the new megaways slots are to say a bit stingy would be an understatement (4p wins on 20p bet)

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The attendant at the WH kiosk in the Club Fortune refused to pay my winning ticket because I had a bad attitude about wearing a mask. She sent me to the security station and the burly security gaurd (generous description) informed me that I had abused the 'mask mandate' the last time I was in and bought the ticket. They were ok with me placing a bet, but not with me trying to collect. Not that it mattered much but I was wearing a mask when I came back the second time and on my way to the security station there were dozens of patrons not wearing masks. I felt singled out because I spoke out to the clerk and her substantial cohort (again a generous depiction) on how worthless I feel the mandate is. Again no problem taking my money but, refused to payout.

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I have being with william hill a long time now and I've never had any issues,,, but I mostly do the virtual horses,, now I have won some and lost some but the past few days I've noticed they are letting a lot of favourites win some being 5/1 and 6/1 and 15/8ths etc,,, getting very very hard to get a nice 9/1 I'm strongly recommending to keep the game neutral and stop with the favourites,, I can hear paddy Power starting to call me,, I'll check next week and see if virtual horses are fair again,,, I'll know straight away……

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Never had an issue, always happy to help and frequently receive bonus offers.

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Haven't won nothing big in a while..I only play a specific slot game .. but in the past I've won decent amounts but lately nothing .. but all in all I think they are a good site ..if any problems I chat on live chat & never had any problems .. withdrawing is the fastest site I no.. 2/3 hours max .. like I said Haven't won nothing big for a while but can't expect to win all the time unfortunately..but that's what gamblings all about you win some you lose some .. fully recommended 👌

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DO NOT SIGN UP WITH THESE THIEVES!
I SIGNED UP, PLACED A BET AND THEN ONLY THEY ASK FOR DOCUMENTATION TO VERIFY ME. I HAVE TAKEN NUMEROUS PHOTOSBAND THEY KEEP ON TELLING ME TO RESEND CLEARER PHOTOS!!!! THEY ARE CLEAR!!!! I EVEN SENT THEM ON THEIR CHAT AND THE AGENT SAID THEY ARE CLEAR, YET I'M STILL GETTING EMAILS TO RESEND!!!! USELESS THIEVES!

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Betting side is ok ,but slots side is same as other bookies ,get a good win withdraw, then slots just take your money when you keep playing ,
Stick to the betting side keep winning then you get restricted haha

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I really don't know where all these negative reviews come from? I've used William Hill, both in the high street and online since The Sixties, and they are without a doubt the only bookies I trust one thousand per cent. I've won a lot of money with them, and obviously lost a lot, but I've never had any queries at all, in any shape size or form. Unlike many bookies, if they make a mistake, they'll accept blame and pay out.
10/10

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The bonus william hill give 10 free spins etc result in no wins and when you speak to live chat they tell you it's random which is nonsense have now had 8 blocks of free spins bonus from william hill and only won 15p which is an insult to my intelligence , I spend on average £200 per week and this is the crap you get .

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I have been with them for 5 plus years ! Asked for a rng certificate off certain games all off a sudden I get emails about providing I’d bare in mind I have a plus card I use every day and since asking my account has been shut down. Clearly doing something they want people not to know I will show you a section off my email I received ‘ The Second Opinion team escalated your concern to our gaming specialists for review they confirmed that the overall RNG percentage for the games you played from the 03/10/2021 to 05/10/2021 was 63%.
While we appreciate that this is low, please understand’ make off that what you will ! And I was playing games with supposed 94-96rtp.

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Happy customer

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I'd only kept my account with these chancers open for sports (mostly football) betting but i've closed it now as i've absolutely had enough of their antics. Apart from the blatantly rigged casino games their "in-play" option for normal real-world betting absolutely CANNOT be trusted. They claim to rely on third-parties to provide accurate up-to-the-minute information on whatever their customer's bet on and, because of this, they won't be held accountable for any 'mistakes or delays'. This may well be the case but it doesn't excuse the fact that, after placing bets, they'll often remove the "cash-in" option for unjustifiably long periods, even in matches they're streaming live & it's transparently clear there's no reason to do so. I can't help thinking they do this in the hope they'll catch out punters expecting a safety net, only to pull the rug from under us in the hope our bets end up losing. This has happened to me far too many times now so i don't feel comfortable placing such bets anymore. I've had "cash-in" options removed for 30 minutes, 45 minutes & longer without any rhyme or reason.

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honestly nothing worth crying about but being careful what you mention to customer support is recommended, especially responsible gamble enquires. I understand the need to take responsible gambling seriously but i feel like being able to ask anything without judgement is a fair trade. they will have my account closed no matter how the conversation ends. maybe making people aware of standard practice or just an email would be nice.. there is definitely room for improvement unfortunately.

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Best casino, best customer services, what one can ask for. I m so happy with Will Hill. No withdrawal issues . Thankyou guys

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Stay well clear of William Hill they have no customer reviews and have been reviewing my documents for 14 days now and no feedback just wait for email
Unbelievable from a major bet maker

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I had a simple query regarding a withdrawal of a winning and the questions I had was answered clearly and I was assisted efficiently great service

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What is the point of the Scratch of the Day Promotion. Yet another week passes and still No Win ! Seems to defeat the object of the promotion therefore rendering it pointless !

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I am using William hill app nearly a year. While I try to bet on a match it didn't place my order.giving an error like when yor bet price change. Tried again did same. My balance was same
I tried 3rd time able place order the bet. Then realised i have charged 3 times.
There is a fault and they don't accept it. Customer service blaming me i have habit. Asked for proof of it. Nothing. Then received no reply email, saying you did your order. Can't do more. They don't check record.

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The fact that they only respond to 5 star reviews tells a story and all you need to know…

Froze my account because a live support agent took offence when I told him he was crap at his job after messing me around for an hour.

Good riddance, no one needs to use companies that employs wind up merchants who are snowflakes themselves.

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I bet in a local WH that pays out double the odds on Lucky 15 one winner.

I placed a lucky 15 correct score bet on the automated terminal and had one winner. I cashed ticket in at the machine and was only paid out single odds and not the double.

The shop staff said not there problem and gave me customer services number.

After several chats and exchanges of e mails WH are saying;

1. That the bet was on a virtual event, this despite having the bet number and having the content clearly described, actual football bet, so double odds did not apply.

Then;

2. That WH do not pay double the odds on football. Something I have collected many times in the same shop the last being last week end.

They are still standing by the above.

Has anyone else experienced this.

Disgruntled !!

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William hill betting shops are bias all they apparently do is fleece the public, there odds are outrageously poor the FOBT machines do not give a 92/% payout and I will explain why my friend had managed to obtain a FOBT machine for novelty use in his home and he explained that you can set if for 25 % 50 % and 75% or thereabouts in other words its bias and does not give a payout as over 92 % as betting shops claim the high street bookmakers rent from SG GAMING they are one of there apparent suppliers I did help and submit evidence to the Westminster government and help contribute to getting the stake reduced to £2.00 a bet on the FOBT terminal machines that William hill have in there shops , on a few final pointers the horse race events in certain events are in my view not run fairly with jockeys being banned for months at a time ! and given fines by the British Horse Racing authority the betting industry in the shops needs overhauled and I will continue to expose the apparent rackets that these bookmakers ply there trade the only good think about William hill shops IS DO NOT BET WITH THEM,

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Do not trust this site offered me 7 cashouts on my bet went to cash out every time they rejected it the match was not suspended or anything like that i go onto the chat they offer me a free ten pound bet i say ok then they dont give it me then i say what about giving me what i cashed out they say no so basically they are conning peopleand my bet coukd lose and they woukd not acceot it was they who was in wtong customer servicr is woeful avoid at all costs

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Absolutely disgusting

Dont ever ever ever win a sports bet and then go to the casino or slots, they quite clearly make it so you will lose all of your winnings, it’s actually disgusting how they will literally just turn the tap off, thats saying that you’re lucky to have the tap on to begin with to be honest, one of the worst places ever for rtp and if you actually get above the amount that you deposited, PLEASE RUN AWAY they will destroy everything you have ever owned, one of the most disgusting places I’ve had the misfortune to run into

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Had a problem with free bet , live chat couldn't sort but the customer service on Twitter sorted within minutes .

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5 star review on this occasion, and may I add all my other previous queries with William hill, the staff are fair and understanding ,

Back to my interaction today….. I had the option to have a £5 free bet if I placed a £10 bet on football, I however forgot to tap "opt in" and thought I'd missed the opportunity, I went to messenger, gave a short message, explained I'd placed a £40 bet, missed the opt in and was there anyway they could help me with my mistake, the friendly customer service representative checked my details, clarified the facts and swiftly gave me a £10 free bet, £5 more than stated as good will gesture to a faithful user and customer, I thanked the kind person for their understanding, fairness and goodwill gesture,

This is why I'll always stick with William hill,

Great service, great app, great staff, and quick withdrawal when you win,

Get in ! Thanks 👍

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Went to sign up and after trying numerous times I eventually got an email say they need documentation and bill with name and address. Never had this only when I have applied for bank accounts or loans…….

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I had long term – championship bets and suddenly this week they cancelled my bet lips.

I could make good profit if I would cash out. I was in a profitable position.

The reason they do this is regulation changes in the Netherlands.

How can you cancel my open bets?

This is not fair at all…

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Worst online gambling firm about. They have their favourite customers and offer them every promo under the sun and discriminate against others.

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thisisgambling.com have helped me get my money back from william hill, after william hill took my depsot and didnt pay out the winnings that i have won!

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Great bookie. Very generous with free bets. Trusted name

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I have used William Hill online betting services for some time and find the site, the offers, the promotions and packages offered out match any other on line betting experience. They give a monthly update on how your previous month activities have been taken up. The support from all at William Hill is first class.

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-Sent me an email recapping how much I won last month and how many free bets I received, and asking me to leave a trustpilot review

-The day after, sent me an email telling me I was now banned from all promotional offers with no explanation

-I have been with them for years, and my money in account had gone up by a fair bit

-Here's the trustpilot review you asked for

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