William Hill Review

just not good enough as supposedly one off the big bookmakers they are taking 45-60 minutes to settle a bet its just not good enough

Reply

The promotions are not random ! it is a standing joke between my friends, I don't get emails with free bets, scratch of the day I get bet 5 get 2 they get bet 10 get 5 , bonus drop mines has been stuck on bet 20 on the mines and get free spins but you need to opt in and it wont let me opt in and they just get free spins!!! I have filled out there surveys and gamble more than them and have been in touch with WH but apparently it's random!!! I only use the site because of the quick cash but I've had enough

Reply

Good for promotions and free bets, easy to navigate app good experience all round 👍

Reply

I think you have some amazing bonuses but searching for games on your app is really hard. You guys need to have a more friendly app. I don’t know what happens but you can click on a match and they will go like ‘page not available’ I just don’t understand. You guys need to fix all those bugs n make sure it’s easy to navigate. You will see a match and they will give you sub headings like : goals, scorers, handicaps etc but when you click on it nothing happens. I’m giving you 5 star because of your promotions. I hope you check on other companies it’s not always that you need to be different.

Reply

Easy to take your money but after a win they claim documents, I have sent documents but they still need me to send more documents, I have sent my National ID which they claim is not valid, how can a Kenya National ID not be valid when I use it for everything even for government related services? They expect all of us to have driving license and Passport, well William Hill we don't have that privilege, Stop stealing our money and claiming our documents are invalid, you should respect every country's documents, when I deposited 20 dollars you didn't say my Bank was invalid, or my Mastercard is invalid, the same ID you say is invalid is what I used to sign up for the bank you stole my 20 usd from, when depositing no problem, when withdrawing they start sending rules in live chat, and blocking my account with my money in it, use human verification just like other bookmarkers, bet365 accepted my ID, Betfair accepted my ID but you claim it's invalid, block your address from our countries if you don't want us to bet with you, for stealing my hard earned money, I would give half a star but that is not possible.

Reply

Won twice on here. First win was £60 n second £30. Not won since. Just keeps taking without even a chance if winning n win you hit the free spins features, most your winning is £3.50. That's it. Just not deposited n played n only managed to get It 70p over my deposit. After that it just took it with just 2 or 3p wins now n then. Absolute joke. Won't be wasting any more money on here

Reply

No complaints' with odds or most special offers but everything geared to English football. I'm Scottish and they know my location but still insist on sending me offers for England even when they play Scotland. This must annoy customers from the other home nations as well. Every other betting firm I've dealt with does the same. Totally unacceptable.

Reply

You are not always the best odds, but I am content to use you as much as suits the book. Thank-you.

Reply

Very good site and easy to use. Promotions also highly competitive and great fun to use (especially when u win). Only thing I would say is some of your competitors offer best odds all races, also bonuses on football accs. Not acceptable to all companies but well worth looking at.
Cheers

Reply

I had to lol about the daily scratch card I went on live chat and they told me it was ramdon so I told them mine was not working and them they told me what I'd won lol

Reply

i am really annoyed about you not paying first past post anymore.you put some money in my account last week and then took it back out of my account when horse got disqualified.Apart from that everything good.

Reply

great site for me I bet every day never large bets It's more of a hobby. The promotions are good as well as free bets help me to enjoy my day even better.

Reply

The main problems I have is that "Free or 4" will not work on the Firefox browser I have on my laptop so I have to use the app on my phone and looking at "my bets" on the app does not show the full information so I have to use the laptop.

Reply

Real FREE Bets. I'm not a regular Gambler but I love a day at the races at home every now and then so when I bet just a fiver and get an extra £20 in free bets it makes a fun day.

Reply

William hill is the best online betting service.its fast it's offers are great.and they treat they customers very well.

Reply

It’s ok not to bad you losses some win some

Reply

n my experience William Hill make it easy to enjoy gambling by providing a comprehensive website and phone app that is easy to use and rewarding. They enable their customers to retain control.

Reply

In my experience William Hill make it easy to enjoy gambling by providing a comprehensive website and phone app that is easy to use and rewarding. They enable their customers to retain control.

Reply

I was offered a play £10get £10 deal on the casino. I played with the money got up to £130+ in bonuses and then, bang, all bonuses disappeared because I failed to read the small print that I had to put in and play more. Absolute con

Reply

Established & Professional Operator – Well Laid Out, Easily Accessible & Stable Site/UI – Friendly, Efficient & Genuinely Caring Live Customer Service – Great Offers & Promotions – Prompt Withdrawals Always – Never Had Any Issue In Over 5 Years Use – Would Highly Recommend!

Reply

Their casino is rigged with so low ROI.Their betting odds are low.

Reply

William Hill never honoured the bonus advertised. Also their system double deposited from my account. I don't want anything from them other than to close my account. Even that is a palava, the customer support person I spoke with totally contradicted what's stated on hill's website about deletion process and apparently its "simple" to do. Anyway the customer support stated that it is impossible to fully close any account attached to WH. Proper shady company

Reply

Made an account and placed a £10 bet. They then removed my sign up bonus a day later and suspended my account after taking my money. I now have to send documents to them to verify who I am AFTER they took my money to get access to my account. As soon as I get access, I am going to take my money back and close my account. Jokers.

Reply

Decent service when need any bet or any issues they are quick to assist and had no complaints when talking to them on live chat.

Reply

Signed up,spent loads of money,sent passport ,bank I.d like they asked,won money but never let me withdraw as kept saying I.d not good enough.but happy to take my money every in a deposit.won 300 yesterday,wouldn't let me withdraw,ended up playing on with it,as online chat couldn't help and you can't speak to anyone on the phone.surely if your I.d is no good then you should be able to let me deposit. First time ever happend to Me,my full UK passport matches up with bank….not fair play at all.

Reply

I see that Wm Hill are still not replying to customers complaints on this website.
They only ever reply to customers giving them 5 stars.
I am sure that the reports that are given 5 stars are written by Wm Hills own staff
AVOID WM HILL AT ALL COSTS THEY ARE THE WORST EVER BOOKMAKERS

Reply

On multiple occasions when been close to winning a decent amount on accumulators app mysteriously seems to be suspended. In general the app has never worked well, in fact it’s pretty awful, but seems to go that extra amount of awful when you’re about to win or need to cash out. Convenient

Reply

I was a regular online for years but I closed my account because of 10 x 25p spins that I won on the bonus drop but they never awarded. Seriously I have lost £1000s over the years here but they scam you for an offer that's worth £2.50 to them.

Reply

Excellent odds lay to decent stakes always pay out fairly and great help services via Twitter only fault is live chat not up to hills good standards

Reply

Iv been playing over 2 years on slots with 2 other mates to see how William hill pays on 10p 20p spins we noticed they eat your money fast you never win big. The most we have won is over £100 last year. William hill your a con and a joke we will share are findings with social media .😡

Reply

william hill .I can not understand when in your betting shops and you play the slots. If you play 20p bets you win a lot more then when you play a 2 pound spin. I have been experience this over the last year. especially when you get on the bonus spins. Please please dont say this is R.N. becouse its not. I have talk to thousands of people and they are experiencing the same thing. Why are you ripping of people who play more money on your slots. ????

Reply

Always dissatisfied with gameplay winning is near on impossible don't know why I even bother. Definitely would not recommend to anybody

Reply

Played 4 different games and not 1 gave out a bonus! Came close then went on clearly games are rigged this needs seeing into when people are playing fairly! This is by far the worst site iv played on don't waste your money on them!!!

Reply

Refusing to unlock my account, they request verification after 10 email exchanges I provided everything. ID, proof of location, credit card, back and front, picture of my face, bank confirmation that it is my account. I have the email associated to the account, the account password. THey are refusing to unlock to let me access to my funds, its a scam and they dont return your money.

Reply

Quick, helpful and friendly over twitter DM. Priced up my request before the other bookies and I asked 4 of them at the same time which is what I want in a competitive market.

Reply

Never have I ever had such a disturbing experience with a gaming company, I asked if an external free bet could be transferred to online account, because I suffer from anxiety since Covid I can’t leave the house, because of this and only this they have shut my account down and advised they do not wish to allow a mental person to game with them, I’m pretty sure this breaches the equality act.

Reply

Quite frankly the customer service that a company this size offers is a complete and utter joke.

The livechat representatives are poorly trained and do everything in their power to stonewall you and make you feel like rubbish.

I honestly do question whether the majority of operators first language is English, as at times it really is like speaking to a child.

I have wagered thousands with themselves in the past few months, but as of last week have opened an account with BET365 and have been making my bets there.

I have openly asked several times before events start for assistance on bets, and I've either been point blank lied too with false promises that someone will be in contact, or just blatently ignored.

I specifically opened a twitter account to try and seek assistance as the livechat route was so extremely unhelpful. I sent 24 tweets and 7 dms over a period of 6 days. I never recieved one response, yet looking at people asking for odds they where responded too in minutes. @wilhillhelp what a joke that twitter handle is seriously.

Anyway I digress the final straw came recently where a livechat rep refused to assist me before the event started only saying my match would be settled based on sofascore result, they wouldnt accept any information from the either teams official website they wouldn't accept any information from the governing bodies official FA sight either, these where both classed as unofficial sources, however sofascore was…

Anyway, as it transpired sofascore once the match had finished changed their information to reflect that of the official sources I had tried to give previously. Guess what, WH now refuse to change my bet, stating they have other sources for settlement, ones they won't reveal.

So despite me giving countless information they refuse to pass any of this information a cross to the traders.

Its so annoying because in the long wrong I know I will win, even if I have to take it to IBAS.

The football official governing body, the teams official websites and social media pages, and the now once sacred sofascore once the official source but now disregarded as it backs me up all have the same information, which basically states the match was played at the away teams home ground.

William Hill, I really don't know what's wrong with you guys, but you have now lost a very loyal and regular customer.

Reply

Games are shocking played new game called FOX megaways aim of game get 3 fox spins symbols i only spin 20p a time it wipes me out £40 still no bonus complete rip off got a cheek to say keep gambling fun 🤷🏼‍♂️ I thot i was with 20p per spin no machine should take that amount without bringing in bonus game NEVER AGAIN

Reply

Now play online slots never had problems
This William hill is b*******
Won 50 quid not a lot and they went on like it was thousand everyday for almost two weeks asking for my Id driving licence passport and proof of address sent it all everyday for two weeks every time I sent the documents they asked for it again finally they accepted it then said I misused there bonus an promotions and are not entitled to them on any of there platforms but I could still play. I would ovoid this online casino and go with rainbow riches much better casino had no problems with them

Reply

I used willhill for a few years, not a big gambler. I didnt have any problems until one night i gambled about £100 on the slots, i thought i'd won a major jackpot, the game crashed & the next morning i got an email saying my account had been suspended indefinately…no explaination, no nothing…steer clear, they will find a way not to pay, will hill? More like dick turpin.

Reply

I am new to William Hills… My first experience of their customer service was first class, dealt with my query effectively and efficiently..
Instead of hitting a brick wall like you do with other bookmakers..
Would highly recommend

Reply

I’ve never once moaned about gambling but this is just beyond, you put money on and it goes straight down on the slots, no one expects to win every time you put money on but this is some sort of joke? Right ? Through lock down they must of reduced there pay out rates which is terrible, I would recommend people stay clear of this site, and also I placed a football acca a week ago and it wouldn’t let me cash out it’s disgusting, William hill are really going down hill stay clear

Reply

DISGUSTING SERIOUSLY THEIR RANDOM IS A FANDOM

Reply

Username icedancer577 . I really do hope that someone from management actually reads these reviews . I have played online for years some you win some you lose that's gambling . Saying all that fair game at is very important . Payouts are appalling 10s of thousands of spins ranging from 25p a spin up to 10.pounds a spin and on larger stakes your never even close to getting a feature. This is not random at all . For every deposit you make wether it's 5 pounds or 500 pounds if you do land a feature your lucky to get 10 percent on too of what you have deposited every single time . That's not random when it happens every day same pattern . That's a pattern not random. I am a loyal player to a company when I see some.returns back . Overall a gambling company will always be the winner at the end but you will usually get good win here and there . But this is not the case on williamhill bingo or games features are no existent on larger stakes and if you get lucky and it falls in don't get excited it's very low indeed .

Reply

I requested a bet to be voided as there had been a game postponed on my five fold. The Twitter response team got back to me and voided the bet within 5 minutes.

Very impressed

Reply