William Hill PLAYER REVIEWS(3518)
Rachael Greenwood
28 August 2021
Comment from uk.trustpilot.com
This guys are the lowest of low scammers, preying on innocent peoples money. Yes I know the risk involved in gambling but when it comes to taking peoples deposit or not allowing them to withdraw is a no no. Thanks to reviews I was able to report to REFUN Dcart and get back all I lost to them eventually. But some regulation needs to be done about william hill.
This guys are the lowest of low scammers, preying on innocent peoples money. Yes I know the risk involved in gambling but when it comes to taking peoples deposit or not allowing them to withdraw is a no no. Thanks to reviews I was able to report to REFUN Dcart and get back all I lost to them eventually.
But some regulation needs to be done about william hill.
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Gillian Mooney
27 August 2021
Comment from uk.trustpilot.com
Sorry I just wrote wrong review the issue I have with William hill is I joined up deposited my money but didn’t get a welcome bonus I can’t get through on chat line just goes in a circle back to log in it’s crazy can’t get anyone to do anything they was quick enough to take my money but won’t give anything
Sorry I just wrote wrong review the issue I have with William hill is I joined up deposited my money but didn’t get a welcome bonus I can’t get through on chat line just goes in a circle back to log in it’s crazy can’t get anyone to do anything they was quick enough to take my money but won’t give anything
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Consumer
27 August 2021
Comment from uk.trustpilot.com
A absolutely disgusting company...you can play hundreds of pounds in slots and you win wil be zero
A absolutely disgusting company…you can play hundreds of pounds in slots and you win wil be zero
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Wayne Botelho
27 August 2021
Comment from uk.trustpilot.com
The issue that I have experienced was: I placed a bet in william hill on distance of horse winning and it won. I took my bet to the counter and the staff refused to pay me as they did not know how to settle it and said I had to do it on a special slip. I was not told this at the time of placing. The staff said all I can do is return your stake money which is why I'm making this complaint as its complete ridicule. The staff are so incompetent in that shop and were not customer service orientated. Worst experience ever
The issue that I have experienced was: I placed a bet in william hill on distance of horse winning and it won. I took my bet to the counter and the staff refused to pay me as they did not know how to settle it and said I had to do it on a special slip. I was not told this at the time of placing. The staff said all I can do is return your stake money which is why I'm making this complaint as its complete ridicule. The staff are so incompetent in that shop and were not customer service orientated. Worst experience ever
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Jen B
27 August 2021
Comment from uk.trustpilot.com
Awful. I won £300 on bingo jackpot. Sent every bit of verification via email and yet they kept asking for the same documentation over and over again. Live chat agent froze my account because I mentioned their lack of response was making me anxious. I am reporting them to the Gambling Commission.
Awful.
I won £300 on bingo jackpot. Sent every bit of verification via email and yet they kept asking for the same documentation over and over again. Live chat agent froze my account because I mentioned their lack of response was making me anxious. I am reporting them to the Gambling Commission.
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Jeano
26 August 2021
Comment from uk.trustpilot.com
William Hill is clearly pursuing a policy of freezing people's accounts without providing a suitable reason, masquerading under the guise of 'anti-money laundering'. Their apparent abuse of this regulatory instrument seems absolutely clear. What strikes me, from my research into this, is that they are the worst of the main bookies taking this bogus hardline against customers. The numerous reports of William Hill effectively stealing people's balances and not paying them once they've been provided sufficient (albeit exaggerated) quantities of documentation are not a coincidence. Also, is it a coincidence that accounts are limited and banned as soon as account controls are used? I think not. The veil will be lifted at some point - we must work together to make people aware of this torrid business practice. I am compiling information to forward to MPs, news outlets and other key stakeholders. This must not be left uninvestigated for any longer.
William Hill is clearly pursuing a policy of freezing people's accounts without providing a suitable reason, masquerading under the guise of 'anti-money laundering'. Their apparent abuse of this regulatory instrument seems absolutely clear. What strikes me, from my research into this, is that they are the worst of the main bookies taking this bogus hardline against customers. The numerous reports of William Hill effectively stealing people's balances and not paying them once they've been provided sufficient (albeit exaggerated) quantities of documentation are not a coincidence. Also, is it a coincidence that accounts are limited and banned as soon as account controls are used? I think not. The veil will be lifted at some point – we must work together to make people aware of this torrid business practice. I am compiling information to forward to MPs, news outlets and other key stakeholders. This must not be left uninvestigated for any longer.
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Carl Woods
26 August 2021
Comment from uk.trustpilot.com
Been a massive fan and a member of William Hill for since the app was launched. I've never had any problems and have won and lost in equal measure.. the live chat however must be operated by simpletons as it's such hard work with their generic unhelpful messages.. they were the best around once sadly not anynore.. bet365 for me now
Been a massive fan and a member of William Hill for since the app was launched. I've never had any problems and have won and lost in equal measure.. the live chat however must be operated by simpletons as it's such hard work with their generic unhelpful messages.. they were the best around once sadly not anynore.. bet365 for me now
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Brian Jennison
25 August 2021
Comment from uk.trustpilot.com
Wm Hill Never Cease to Amaze Me Why is it that Wm Hill never reply to bad reviews only 5 star reviews. Which they take great pleasure of gloating over This makes me think that the 5 star reviews are rigged and from Wm Hill staff Avoid Wm Hill at all costs I have learnt the hard way and will never use them again
Wm Hill Never Cease to Amaze Me
Why is it that Wm Hill never reply to bad reviews only 5 star reviews. Which they take great pleasure of gloating over
This makes me think that the 5 star reviews are rigged and from Wm Hill staff
Avoid Wm Hill at all costs I have learnt the hard way and will never use them again
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Catalina
24 August 2021
Comment from uk.trustpilot.com
Nice customer service very helpful and friendly
Nice customer service very helpful and friendly
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Mark Curry
24 August 2021
Comment from uk.trustpilot.com
Tried to sign up as a new customer, I added the code for £50 free bets, my account was instantly frozen and no communication as to why, the only email I received was from a suspicious email that simply read your account has been frozen. May be coincidence but my email was also frozen for suspicious activity at the same time. I then spoke to someone via chat box, where they explained I needed to give ID, and the code for free bets hadn’t been accepted so I wouldn’t get the free bets… so I decided it wasn’t worth it but thanked them anyway, to which the very professional response of: alright mate 😉 The entire experience screamed dodgy
Tried to sign up as a new customer, I added the code for £50 free bets, my account was instantly frozen and no communication as to why, the only email I received was from a suspicious email that simply read your account has been frozen. May be coincidence but my email was also frozen for suspicious activity at the same time.
I then spoke to someone via chat box, where they explained I needed to give ID, and the code for free bets hadn’t been accepted so I wouldn’t get the free bets… so I decided it wasn’t worth it but thanked them anyway, to which the very professional response of: alright mate 😉
The entire experience screamed dodgy
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Carl
23 August 2021
Comment from uk.trustpilot.com
Pile of fkin junk go dr bet it’s a fair casino williamhill is a total pile of junk fk them!!! Ohhhhh lost again fkin surprise me dikz!!!!!
Pile of fkin junk go dr bet it’s a fair casino williamhill is a total pile of junk fk them!!! Ohhhhh lost again fkin surprise me dikz!!!!!
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paul pranskus
23 August 2021
Comment from uk.trustpilot.com
They are amazing I get my winnings in 2hrs to my bank good games pay outs are fair I won't use anyone else
They are amazing I get my winnings in 2hrs to my bank good games pay outs are fair I won't use anyone else
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Bradley
23 August 2021
Comment from uk.trustpilot.com
Was having some trouble getting my free bets onto my account so I contacted customer service and they where so helpful and sorted it in minutes.
Was having some trouble getting my free bets onto my account so I contacted customer service and they where so helpful and sorted it in minutes.
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andrew cockayne
22 August 2021
Comment from uk.trustpilot.com
DONT BE MUGS PLAYNG ONLINE CASINO ALL OF THEM ARE MONEY GRABBING PEOPLE...THEY KNOW PEOPLE ALWAYS COME BACK TO LOSE DONT THEY KNOW THE MINIMUM WAGE THAT PEOPLE EARN EVEN THOUGH THEY LET YOU LOSE..THEY SHOULD ASK AT REGISTRATION WHAT YOUR MONTHLY WAGE AND OUTGOINGS ARE ...THE REASON WHY IM ENOYED IS THAT TOPPED UP 100.00 TO PLAY 10P ROULETTE I BET FROM 1 TO 24 AT 10P A NUMBER 2.40 A SPIN PLAYED 40 SPINS AND 25 TO 36 CAME IN ALL THE WAY THROUGH UNREAL ISNT IT...MAKE YOUR MIND UP B4 YOU PLAY ONLINE.....
DONT BE MUGS PLAYNG ONLINE CASINO ALL OF THEM ARE MONEY GRABBING PEOPLE…THEY KNOW PEOPLE ALWAYS COME BACK TO LOSE DONT THEY KNOW THE MINIMUM WAGE THAT PEOPLE EARN EVEN THOUGH THEY LET YOU LOSE..THEY SHOULD ASK AT REGISTRATION WHAT YOUR MONTHLY WAGE AND OUTGOINGS ARE …THE REASON WHY IM ENOYED IS THAT TOPPED UP 100.00 TO PLAY 10P ROULETTE I BET FROM 1 TO 24 AT 10P A NUMBER 2.40 A SPIN PLAYED 40 SPINS AND 25 TO 36 CAME IN ALL THE WAY THROUGH UNREAL ISNT IT…MAKE YOUR MIND UP B4 YOU PLAY ONLINE…..
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Haggis
22 August 2021
Comment from uk.trustpilot.com
Contact customer service with a problem I had and it was dealt with within minutes quality service 👌🏻
Contact customer service with a problem I had and it was dealt with within minutes quality service 👌🏻
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mg
22 August 2021
Comment from uk.trustpilot.com
As always, ignore most of the 1* reviews that don't understand how slots work. I give 1* as there's no loyalty programme and, despite putting tens of thousands through their casino (and losing), they'll still ban you on the sports side for winning there. And don't even think about winning in shops either: you'll get banned from all shops with your picture sent around their internal systems from their CCTVs. An absolutely incredible fall from grace from what used to be one of the best betting companies around.
As always, ignore most of the 1* reviews that don't understand how slots work.
I give 1* as there's no loyalty programme and, despite putting tens of thousands through their casino (and losing), they'll still ban you on the sports side for winning there.
And don't even think about winning in shops either: you'll get banned from all shops with your picture sent around their internal systems from their CCTVs.
An absolutely incredible fall from grace from what used to be one of the best betting companies around.
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Carole Scott
22 August 2021
Comment from uk.trustpilot.com
Avoid the bingo sites unless your one of the famous five same people wining in every room NOONE is that lucky you would win grands if they took bets on who was gonna win the next game
Avoid the bingo sites unless your one of the famous five same people wining in every room NOONE is that lucky you would win grands if they took bets on who was gonna win the next game
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Riley
22 August 2021
Comment from uk.trustpilot.com
Good looking site with nice graphics and design. Payouts are fast, games look great, 5 stars from me.
Good looking site with nice graphics and design. Payouts are fast, games look great, 5 stars from me.
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Jamie Mcvay
22 August 2021
Comment from uk.trustpilot.com
william hill are awful they take your money but when you meet the criteria they dont give you the free bets your meant to get.you dont get any rewards like you do with other company's i have been with them for years
william hill are awful they take your money but when you meet the criteria they dont give you the free bets your meant to get.you dont get any rewards like you do with other company's i have been with them for years
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P Haywood
21 August 2021
Comment from uk.trustpilot.com
Avoid the slots. At all costs!! To be fair to hills, the betting side of things isn’t too bad. Good range of markers and odds and some promotions. But the slots. Wow. Just don’t. Just leave well alone. It is IMPOSSIBLE to win on them now. Slots will take £250 plus on low stakes within 15 mins (as has just happened to me). Leave the slots well alone, they’ve been totally changed in the last few months. You will lose all your balance if you try the slots.
Avoid the slots. At all costs!!
To be fair to hills, the betting side of things isn’t too bad. Good range of markers and odds and some promotions. But the slots. Wow.
Just don’t. Just leave well alone. It is IMPOSSIBLE to win on them now. Slots will take £250 plus on low stakes within 15 mins (as has just happened to me). Leave the slots well alone, they’ve been totally changed in the last few months. You will lose all your balance if you try the slots.
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Adamski
21 August 2021
Comment from uk.trustpilot.com
Very Deceptive football odds, their 'favourites' to win always loose or draw, sort out your odds and make them more accurate and never mind showering new customers with free bets and offers what about your loyal customers? We get jack $hit
Very Deceptive football odds, their 'favourites' to win always loose or draw, sort out your odds and make them more accurate and never mind showering new customers with free bets and offers what about your loyal customers? We get jack $hit
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michael sheppard
21 August 2021
Comment from uk.trustpilot.com
I have deposit 270 other nite then I won 370 set all my I'd 2 get verified now they keep treating me bad and saying it getting checked one person said it was all OK but this been going on since Tuesday this is because I won 370 and they don't wont 2 pay me out they ok 2 take my 270 pounds tho but when I won they like we we I'd set every thing they asked for still been mest about think it time I got legal action against them as in my eye they money laundering my winnings and treating me like a no one as they got all the cards and power
I have deposit 270 other nite then I won 370 set all my I'd 2 get verified now they keep treating me bad and saying it getting checked one person said it was all OK but this been going on since Tuesday this is because I won 370 and they don't wont 2 pay me out they ok 2 take my 270 pounds tho but when I won they like we we I'd set every thing they asked for still been mest about think it time I got legal action against them as in my eye they money laundering my winnings and treating me like a no one as they got all the cards and power
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russ schofield
20 August 2021
Comment from uk.trustpilot.com
The bonus drop used to be decent. Win 5 free spins now and then. Now it's just a waste of time. All you keep winning is spend 20 get 5 or spend 5 get 5 . I wont use the site again. Same with the scratch never won anything on there ever. Again its spend 10 get 2. Oh i did win a 2 pound free bet if kane scored last week. Knowing full well he wouldn't be playing . Shoddy company stick with sky bet for me
The bonus drop used to be decent. Win 5 free spins now and then. Now it's just a waste of time. All you keep winning is spend 20 get 5 or spend 5 get 5 . I wont use the site again. Same with the scratch never won anything on there ever. Again its spend 10 get 2. Oh i did win a 2 pound free bet if kane scored last week. Knowing full well he wouldn't be playing . Shoddy company stick with sky bet for me
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Nigel
19 August 2021
Comment from uk.trustpilot.com
Had a free bet that I wasn’t sure how to use. And was expiring soon. Messaged and they got back straight away, opened free bet to use on any sport and extended it expiration.
Had a free bet that I wasn’t sure how to use. And was expiring soon.
Messaged and they got back straight away, opened free bet to use on any sport and extended it expiration.
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Peter Glass
19 August 2021
Comment from uk.trustpilot.com
I have respected William Hill as a betting company up untill now. Today ( 19th August 2021) I placed a winning bet on the17:20 York, WH returned the bet slip as void and paid me back my stake rather than winnings. My questions to customer service on live chat were ignored and they continued to refuse paying me my winnings. I was then even cut off by the first customer service agent i spoke to ( Michael). I have completely lost trust in this bookie and i will pursue this untill the matter is resolved.
I have respected William Hill as a betting company up untill now. Today ( 19th August 2021) I placed a winning bet on the17:20 York, WH returned the bet slip as void and paid me back my stake rather than winnings. My questions to customer service on live chat were ignored and they continued to refuse paying me my winnings. I was then even cut off by the first customer service agent i spoke to ( Michael). I have completely lost trust in this bookie and i will pursue this untill the matter is resolved.
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L G (Travel memories)
19 August 2021
Comment from uk.trustpilot.com
Good promotions and layout. Great site.
Good promotions and layout. Great site.
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Stacey Anderson
18 August 2021
Comment from uk.trustpilot.com
Made a complaint about how the customer agent spoke to me was very blunt and rude about a security issue and they closed my complaint for ever for no reason. Totally unjustified and been a customer for years. Stay away.
Made a complaint about how the customer agent spoke to me was very blunt and rude about a security issue and they closed my complaint for ever for no reason. Totally unjustified and been a customer for years. Stay away.
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Carl Woods
17 August 2021
Comment from uk.trustpilot.com
For the cheapskates moaning about the bonus drop... I have won every day since it launched either 5 spins 10 spins or 20 spins... You know why that is? Because I spend money with them! I use their casino I play football bets, horse racing bets the lot so I am rewarded... In other words nothing is for free you need to spend your money to recieve bonuses 🤦 William hill pay the best odds on football fact! You lot are some tight ass skint amateurs 🤣
For the cheapskates moaning about the bonus drop… I have won every day since it launched either 5 spins 10 spins or 20 spins… You know why that is? Because I spend money with them! I use their casino I play football bets, horse racing bets the lot so I am rewarded… In other words nothing is for free you need to spend your money to recieve bonuses 🤦 William hill pay the best odds on football fact! You lot are some tight ass skint amateurs 🤣
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Shane Clarke
17 August 2021
Comment from uk.trustpilot.com
I complained on here about the bonus drop (supposedly random) not giving me 1 winner for months and months on the trot and they must have picked up on it and thinking they were clever now they make sure I "win" everyday lol crock of... It's either if I stake £20 I'll get 5 free spins at 10p spin or I've got to stake £5 in crazy time and I'll get a £5 bonus with 40X wagering lol shove it where the sun Don't shine William hill I guarantee it's 1 of them two everyday so in reality they're still giving me jack s*** also scratch of the day can do one too, crock of ... Stay away from this horrendous betting site.
I complained on here about the bonus drop (supposedly random) not giving me 1 winner for months and months on the trot and they must have picked up on it and thinking they were clever now they make sure I "win" everyday lol crock of… It's either if I stake £20 I'll get 5 free spins at 10p spin or I've got to stake £5 in crazy time and I'll get a £5 bonus with 40X wagering lol shove it where the sun Don't shine William hill I guarantee it's 1 of them two everyday so in reality they're still giving me jack s*** also scratch of the day can do one too, crock of … Stay away from this horrendous betting site.
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Valhalla A
17 August 2021
Comment from uk.trustpilot.com
I’ve had a William hill account for years but id not used it for a very long time, recently got it back again after resetting the password and started playing, after playing for a week ive just received an email saying my account has reached a withdrawal/deposit limit and i need to provide more identification! Oh god here we go, this obviously has only happened because ive been winning - why do you need more identification when the account has been there for years fully verified, I guarantee ill have to jump through hoops and go on a quest for a golden dragon and take a selfie before they allow me to keep what they see as a “winning” account.
I’ve had a William hill account for years but id not used it for a very long time, recently got it back again after resetting the password and started playing, after playing for a week ive just received an email saying my account has reached a withdrawal/deposit limit and i need to provide more identification! Oh god here we go, this obviously has only happened because ive been winning – why do you need more identification when the account has been there for years fully verified, I guarantee ill have to jump through hoops and go on a quest for a golden dragon and take a selfie before they allow me to keep what they see as a “winning” account.
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Mr heyer
16 August 2021
Comment from uk.trustpilot.com
Been a customer for many many years , sports betting and casino/slots , betting side great , however over the past few months I've noticed that they have switched(fixed) the casino / slots games to around 5% RTP , yep so for every £10 spent , u get £.50p back , and forget about any features/bonus rounds on the slots, no chance, i would stay well clear of the casino/ slots side with immediate effect unless your stupid and like to waste money , betting part is fine , they can't fix football matches
Been a customer for many many years , sports betting and casino/slots , betting side great , however over the past few months I've noticed that they have switched(fixed) the casino / slots games to around 5% RTP , yep so for every £10 spent , u get £.50p back , and forget about any features/bonus rounds on the slots, no chance, i would stay well clear of the casino/ slots side with immediate effect unless your stupid and like to waste money , betting part is fine , they can't fix football matches
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Edd
15 August 2021
Comment from uk.trustpilot.com
You have restricted money and bonuses on my account on the 14/07/2021 saying "any qualifying bets under free-bet promotions made before today will not be affected" Then you welsh on what you say and will not pay out on my bet made on the 13/06/2021. sports.william hill.c*m/betting/en-gb/apps/promotions#offer/premier-league-ante-post-202122-b-and-g "Place a £10 bet at odds of 1.5 or greater on the Outright Winner market of the English Premier. You will then be credited with a £2 free bet for each goal that Harry Kane, Mo Salah, Bruno Fernandes or Raheem Sterling score in August League" Done this picked Man City to win at 1.67. on the 13/06/2021. One month before you restricted me. You now refuse to pay out Fernandes 3 goals and Salah 1 goal. That were scored yesterday. You say I can only have man city games and only if Raheem Sterling scores! This is not the bet you promoted and took from me as shown in the link above. you are cheats and liars. Anticipating that you would welsh on your word I have taken pics of the promo banner on my account and the t&c's also my betting slip and the betting link as shown above. I will be opening an IBAS case as you have gone against the Guidelines as laid out by the GCUK regarding removal from promos, free bets, etc and just lied about everything else. Your guy Kobe (supervisor) live chat is incapable of sending a transcript to my email never mind doing his job. You realy are useless.
You have restricted money and bonuses on my account on the 14/07/2021 saying "any qualifying bets under free-bet promotions made before today will not be affected"
Then you welsh on what you say and will not pay out on my bet made on the 13/06/2021.
sports.william hill.c*m/betting/en-gb/apps/promotions#offer/premier-league-ante-post-202122-b-and-g
"Place a £10 bet at odds of 1.5 or greater on the Outright Winner market of the English Premier. You will then be credited with a £2 free bet for each goal that Harry Kane, Mo Salah, Bruno Fernandes or Raheem Sterling score in August League"
Done this picked Man City to win at 1.67. on the 13/06/2021. One month before you restricted me.
You now refuse to pay out Fernandes 3 goals and Salah 1 goal. That were scored yesterday.
You say I can only have man city games and only if Raheem Sterling scores! This is not the bet you promoted and took from me as shown in the link above. you are cheats and liars.
Anticipating that you would welsh on your word I have taken pics of the promo banner on my account and the t&c's also my betting slip and the betting link as shown above.
I will be opening an IBAS case as you have gone against the Guidelines as laid out by the GCUK regarding removal from promos, free bets, etc and just lied about everything else.
Your guy Kobe (supervisor) live chat is incapable of sending a transcript to my email never mind doing his job. You realy are useless.
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Adrian
15 August 2021
Comment from uk.trustpilot.com
Horrific site. Played another £300 at £2 a spin, that's 150 spins. Won £100 on one spin and lost every other spin..that's 149 loses..no features...always one away. Won £5 from the £100....no features... and lost that with nothing back. That's so that's nearly 200 souns and 2 wins....no features.....but was one off a features 42 times!!!!! Thay say that's random....I say that's a complete RIP off! Do yourself a favour and do not play this site. I have closed my account after spending over £10,000 playing every day £300 and LOSING EVERYDAY........got 14 scatter features and 8 of those won £0 during them. I honestly think the gaming authorities must be looking the other way allowing sites like this to continue taking hard earned money from honet gamblers! Please stay away and dont fall for their BS.
Horrific site. Played another £300 at £2 a spin, that's 150 spins. Won £100 on one spin and lost every other spin..that's 149 loses..no features…always one away.
Won £5 from the £100….no features… and lost that with nothing back.
That's so that's nearly 200 souns and 2 wins….no features…..but was one off a features 42 times!!!!! Thay say that's random….I say that's a complete RIP off!
Do yourself a favour and do not play this site.
I have closed my account after spending over £10,000 playing every day £300 and LOSING EVERYDAY……..got 14 scatter features and 8 of those won £0 during them.
I honestly think the gaming authorities must be looking the other way allowing sites like this to continue taking hard earned money from honet gamblers!
Please stay away and dont fall for their BS.
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anthony stephenson
14 August 2021
Comment from uk.trustpilot.com
No toilet roll in customer toilet (disabled) for some weeks.Staff using communal toilets using key.Sure they have toilet roll in their toilet that's for sure.When brought to staff attention no apology offered and a not bothered attitude blaming waiting for stores to arrive ??? Several stores in local vicinity.Contacted head office to register complaint.Said would report branch to Enviromental Health if no roll next time visit.Poor customer service.Selfish,ignorant neglectful staff attitude towards customers.Unhygienic espiecually in todays times.
No toilet roll in customer toilet (disabled) for some weeks.Staff using communal toilets using key.Sure they have toilet roll in their toilet that's for sure.When brought to staff attention no apology offered and a not bothered attitude blaming waiting for stores to arrive ??? Several stores in local vicinity.Contacted head office to register complaint.Said would report branch to Enviromental Health if no roll next time visit.Poor customer service.Selfish,ignorant neglectful staff attitude towards customers.Unhygienic espiecually in todays times.
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Alina
13 August 2021
Comment from uk.trustpilot.com
do not trust william hill with your money, they steal deposits and dont always let you withdraw! what they are doing is 100% illegal and gambling commission is covering them up..no one seems to be helping vulnerable customers get their stolen money back besides thisisgambling.com not only are they nice people to work with but they also post regular updates and reports on their page as well as responding regularly to the customers.
do not trust william hill with your money, they steal deposits and dont always let you withdraw! what they are doing is 100% illegal and gambling commission is covering them up..no one seems to be helping vulnerable customers get their stolen money back besides thisisgambling.com not only are they nice people to work with but they also post regular updates and reports on their page as well as responding regularly to the customers.
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dean
12 August 2021
Comment from uk.trustpilot.com
william hill is known for taking money from customers by suspending accounts or not letting them withdraw it, this is a serious issue that gambling commission is ignoring and is allowing william hill to get away with this! thisisgambling.com seem to be the only company trying to help customers get their stolen money back...
william hill is known for taking money from customers by suspending accounts or not letting them withdraw it, this is a serious issue that gambling commission is ignoring and is allowing william hill to get away with this! thisisgambling.com seem to be the only company trying to help customers get their stolen money back…
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chris byrne
12 August 2021
Comment from uk.trustpilot.com
Please dont use this site. !! If you make money they block your withdrawals and make you jump through hoops to get any money back. They started asking me for bank statements and proof of address before they paid out but yet were quite happy to take deposits from the same card. Its a total scam website beware.
Please dont use this site. !! If you make money they block your withdrawals and make you jump through hoops to get any money back. They started asking me for bank statements and proof of address before they paid out but yet were quite happy to take deposits from the same card. Its a total scam website beware.
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Giorgio
12 August 2021
Comment from uk.trustpilot.com
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Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
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Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
Scam scam scam scam scam scam scam
Reply
Ana Alonso
12 August 2021
Comment from uk.trustpilot.com
Someone is using my identity to create an account with WH. I have tried all means and you don't have way for me to contact you and report this fraud. Can you reply to this review and give me a customer contact fraud report!?!??!
Someone is using my identity to create an account with WH. I have tried all means and you don't have way for me to contact you and report this fraud. Can you reply to this review and give me a customer contact fraud report!?!??!
Reply
Richard Graham
12 August 2021
Comment from uk.trustpilot.com
I've now been playing for 8 months and never had a pay out from this site . Terrible. And they make sure you can't see how much you have put in. In fact its a wonder why all there shops are dark and dingy and smell of pish , when they are raking it in . He should change his name to Robin Hunt .
I've now been playing for 8 months and never had a pay out from this site . Terrible. And they make sure you can't see how much you have put in. In fact its a wonder why all there shops are dark and dingy and smell of pish , when they are raking it in . He should change his name to Robin Hunt .
Reply
James Slater
11 August 2021
Comment from uk.trustpilot.com
Ever since the Phone Support went there is basically no support at all.. The "Online Chat" if that's what you want to call it is completely unresponsive. Attempted to lodge a complaint last week with two different agents after the first one was never filed and the second agent who i spoke with promised i would receive an e-mail however that didn't happen either. You are basically left to fend for yourself thesedays! Absolutely terrible level of customer service. If an issue comes along i basically have little to no faith it will be sorted and really believe a lot of these agents have no idea what they are doing. Things need to improve and quickly because it's falling off a cliff at the moment
Ever since the Phone Support went there is basically no support at all..
The "Online Chat" if that's what you want to call it is completely unresponsive. Attempted to lodge a complaint last week with two different agents after the first one was never filed and the second agent who i spoke with promised i would receive an e-mail however that didn't happen either. You are basically left to fend for yourself thesedays!
Absolutely terrible level of customer service. If an issue comes along i basically have little to no faith it will be sorted and really believe a lot of these agents have no idea what they are doing.
Things need to improve and quickly because it's falling off a cliff at the moment
Reply
Jay
11 August 2021
Comment from uk.trustpilot.com
My account got suspended because I won big money. I don’t know why this happened to me. I bet on fixed matches so I always max bet and win big. But they have blocked my account. I have proof of this. Check Alman_Lori_ on Instagram so you the kind of winnings and bet I make
My account got suspended because I won big money. I don’t know why this happened to me. I bet on fixed matches so I always max bet and win big. But they have blocked my account. I have proof of this. Check Alman_Lori_ on Instagram so you the kind of winnings and bet I make
Reply
steff wason
10 August 2021
Comment from uk.trustpilot.com
forget about cashing out, when its looking good cash out is constantly suspended
forget about cashing out, when its looking good cash out is constantly suspended
Reply
Chris Czunys
09 August 2021
Comment from uk.trustpilot.com
Last night was another losing night. On one run I span a wheel 36 times!! 36!!! Without even winning 5p. I then won £2 and span a further 24 times without winning. The site is a joke and getting worse and worse every week. Something needs to be done to make it fair. I don’t mind losing but this is just theft now.
Last night was another losing night. On one run I span a wheel 36 times!! 36!!! Without even winning 5p. I then won £2 and span a further 24 times without winning. The site is a joke and getting worse and worse every week. Something needs to be done to make it fair. I don’t mind losing but this is just theft now.
Reply
LEERILEY
09 August 2021
Comment from uk.trustpilot.com
Zero stars if I could! It's ok depositing and losing but they then want your life story backed up with documents whilst restricted so no chance of a win. All the online casinos are doing it. Avoid all these crooks as they don't want you winning!
Zero stars if I could! It's ok depositing and losing but they then want your life story backed up with documents whilst restricted so no chance of a win. All the online casinos are doing it. Avoid all these crooks as they don't want you winning!
Reply
Deborah Parker
08 August 2021
Comment from uk.trustpilot.com
If you want to have a chance of winning go to another site . When you make a complaint they never respond
If you want to have a chance of winning go to another site . When you make a complaint they never respond
Reply
Steve Wood
28 August 2021
Comment from uk.trustpilot.com
Had a problem with free bets, my fault, sorted extremely quickly on line. Excellent customer support.
Had a problem with free bets, my fault, sorted extremely quickly on line. Excellent customer support.