William Hill PLAYER REVIEWS(3516)
Adele
24 June 2021
Comment from uk.trustpilot.com
I have recently just signed up to this obvs to be sensible i have put a limit per month on but have still put a fair amount of money on. From the day I have had this I have not once received a daily drop winning or a decent scratch of the day its like its fixed my partner gets a prize everyday on his but me not once
John Matthews
23 June 2021
Comment from uk.trustpilot.com
Free bet offer wouldn’t work on my email but was sorted in minutes on Twitter direct message.
lutekLuta
23 June 2021
Comment from uk.trustpilot.com
Clear scam . Few days ago i have truble wichdraw 100 ask me to split money in half gor card that was expired long time ago. I contact chat support and 1 of them remove old card but that was not my oryginal card, so conect again. She said its happen because to many tranzactions, !!! What a joke , i play small bets and deposit a lot som times wichdraw som times not, after finally wichdraw the 100 the account get mess up!!! I cleary see account its setup to loose on any game i play, redicilus spins, slots spin to fast with nothing for ower 200spin im not hit even0.1£ lags and redicilus blocking lines . Bonus newer arive ! I make ready over 10.000 bets and get scam!! Cler scam!
Alan Brazier
22 June 2021
Comment from uk.trustpilot.com
Thieving scum don't use them they will not pay out.
Vince
22 June 2021
Comment from uk.trustpilot.com
Terrible gambling App hardly any free bets and stupid offers instead resulting in you spending more money with them. Probably the worst gambling site on the market not rewarding customers at all. Avoid and try any other
Lola Miller
22 June 2021
Comment from uk.trustpilot.com
thisisgambling.com have an open court case against william hill, because william hill has stolen money from customer and then followed by attacking the user who's deposit was stolen with threats!! this is unbelievable behaviour william hill!!! how is gambling commission issuing licence to a company whos STEALING MONEY??
Audette Fabienne
21 June 2021
Comment from uk.trustpilot.com
STOP WASTING YOUR MONEY ON BET Money is always eager and ready to work for anyone who is ready to employ it. Invest with / wellinvested.org / now and make your money work for you.
Ollie
21 June 2021
Comment from uk.trustpilot.com
William Hills app is verging on unusable. Incredibly slow and buggy. I closed it after 2 weeks of pure frustration and went to a decent bookie.
Darcy Cole
21 June 2021
Comment from uk.trustpilot.com
William hill is STEALING money from customers and gambling commission is covering william hill instead of protecting vulnerable customers and preventing crime! thisisgambling.com have posted multiple court reports and case updates on their website regarding william hill stealing money. if you need help getting your stolen money back, contact thisisgambling.com for help
James
21 June 2021
Comment from uk.trustpilot.com
Absolute daylight robbery going on at William Hill, trying to withdraw £100 from my account on 19/06/2021 and still haven’t credited to my account and all they say there is an issue with PayPal. Been assured it’s a priority and will be resolved but nothing has happened and they just say it’s an issues with PayPal. I can credit my account so there isn’t any issue, only to withdraw then there is an issue; it’s a disgrace!!!! They accept and take your money but don’t want to pay you when you win and blame 3rd parties.
Manny
20 June 2021
Comment from uk.trustpilot.com
I had to fight tooth and nail to finally get my 10k out of their hands. Williamhill closed my account therefore denying me access to my deposits and winnings. Thanks to a review i found, I reported them to RE FUN DCart.They successfully got my money back for me. If you're in the same shoes you can find them online and report.
Mark Ward
20 June 2021
Comment from uk.trustpilot.com
It's funny really! I put money into this sight and the daily free game will give you one free spin a year worth 10 pence😂😂,proper joke.
Kot Grzybiarka
20 June 2021
Comment from uk.trustpilot.com
Avoid playing their slots.Diamond blitz ,big money frenzy, starburst are totally scum.Just spin for nothing !!! Won 175 in football betting and then they took everything back with much much more !! Avoid their slots if you dont want to loose your money !!
Justjoe
20 June 2021
Comment from uk.trustpilot.com
This is terrible not a email nothing since. 26th April can’t get through on a phone line or even live chat not responding. I made William Hill aware of this issue in 16th April then received an email 26th April suspending my account heard nothing since. After I done as the email read to contact live chat if needed help. I did the transactions details proof that they have been sent. 3 times went to the bank. They could not help as it’s a closed account from 2018 . June now William hills must have found them as it’s been 12 weeks ago that withdrawals £150 £80 were made 28th March 2021 .. this is when I was asked for identification as I wanted it put on my card not as a bank transfer . Strange as I have never used bank transfers . 1 hour 15 mins later I had to end chat as I had work . I left as it was went on the 8th April I won again withdrawals £450 and £50 went still on bank transfers. So left it waiting on these still nothing in the the TSB active account only bank I have. On the 16th April i went on to live chat I was told that they have been approved... I then ask them to give me the bank details which funds were sent. it was an account that I closed September 2018 Santander. This account wasn’t addressed here hadn’t been used 3 years. I feel those funds should never been sent as bank transfer didn’t match my address on the account. If I had tried to use my card it would have flagged that’s up with my account not addressed here. The fact that I was asked for identification that was approved. On that chat so that I could change withdrawals. over this has only been an issue with 4 withdrawals . Need to no why this has happened? live chat and whom ever approved my identification didn’t notice that the bank transfer account was different to the identification received? payments team were involved as I requested it be put on my card TSB would this not be the active bank transfer account ? This has to be an issue at there end. Identification sent not been checked?? If so they would have seen I hadn’t changed the address Santander account on the site due to me closing it in 2018 . I’m sure this should have went as a transfer to the active account used TSB ??? My closed Santander account told me they would have instantly bounce back as there isn’t an account for funds to be placed. They are putting it in writing so I can send it to William Hill. 12 weeks now it’s appalling the way I have been treated. I’m sure you can understand think there are faults with your system. I’m going get more advice on this for data protection that bank account Santander address should have matched my William Hill account. As my TSB bank is addressed here and William hills account both match. Think that’s in the gambling commission rules. For a big company it’s appalling ..
Josh
20 June 2021
Comment from uk.trustpilot.com
Customer service was brilliant, sorted my bet situation out straight away
liam burns
20 June 2021
Comment from uk.trustpilot.com
Losing interest in William hill do not bet on the live 8 or 12 minute games their fixed and freeze your cash out instantly and the bonus ball drop is a fix you never win , go to Betfair ladbrookes and paddy power so much worth your while. As of today you can forget about me coming back on
kev allen
20 June 2021
Comment from uk.trustpilot.com
Made A Withdraw Of £80,£60 And £50,And Still Had No Payment In To My Paypal Account,contacted William Hill On Numerous Occasions And All I Get Is They Are Waiting For A Fix With Paypal,The Customer Service Don`t Even Sound Bothered About My Question,They Just Said They Would Send a Email,I Deposited In Faith So I Should Get My Winnings In Faith Not Just Be Fobbed Off,William Hill Supposed To Be a Leading Bookmaker And They Treat Customers Like This,Totally Disgusting,Why Can`t They Make the Payment In To My Normal Bank Account For Customer Satisfaction
Alan Brazier
19 June 2021
Comment from uk.trustpilot.com
Corrupt betting company as they remove winning bets off your account then close it down. Don't be taken in by the faked five star reviews - two thirds of reviewers say they are awful
Adam Jay
19 June 2021
Comment from uk.trustpilot.com
I have played here for years customer service is rely good tbh quick withdrawals. no complaints overall x
Jacob
19 June 2021
Comment from uk.trustpilot.com
Didn’t receive my free bets and they sorted it out straight away over live chat. Great service. App is decent so far too.
Nigel Pollock
19 June 2021
Comment from uk.trustpilot.com
The odds they have on football are the worst I've ever seen when it comes to betting. The promotions are a con. I'm suprised they are allowed to pretend to give you a chance of winning a free promotion but in reality you can't win!
Caps
19 June 2021
Comment from uk.trustpilot.com
Excellent service this morning with the quick replies through Twitter on the #YourOdds requests I asked for on the football today!
one team BCFC x
19 June 2021
Comment from uk.trustpilot.com
Worst poker site in the world, couldn’t win on here if I got dealt three cards!!! Always and I mean always favours the guy/girl on the table with more chips. It pulls everything to knock you out don’t believe me? Play for a week or two and your know what I mean!!
Stephen Binns
19 June 2021
Comment from uk.trustpilot.com
Absolute rip off first time playing this site on slots. No game play given. Don't expect to win really but expect some game play. Gone on seconds. AVOID, never again on this site. Much better out there.
Janette Norris
18 June 2021
Comment from uk.trustpilot.com
i reported 2 bets of £240 on my account which i didnt put on.I put £100 into my account earlier which is my daily limit so i didnt have the funds to place these bets.The bets were on live football by teams id never heard off.I was offered £400 cash out ! They immediately suspended my account and said security will investigate.Its now 2 weeks later and still cant get access to my OWN money of £102.50 with no explanation.Basically i cant withdraw my own money and ive done nothing wrong.The only thing they said is they cant find these bets ive reported.They also keep asking what time and date did i place them ? How can i tell them when i didnt place these bets ? DONT BET WITH WILLIAM HILL.ALL THEY DO IS SUSPEND YOUR ACCOUNT THEN FOB YOU OFF WITH RUDE ASSISTANTS.
Katie Una
18 June 2021
Comment from uk.trustpilot.com
I won £60 the one time n that was it since having this account for over 3 years. This was last year. Been depositing sinse n they just take my money so I stopped betting on this site again. Just 2day I thought I'd try my luck n see where it takes me. BIG MISTAKE! evertime I'm halfway through a bet, they would stop the game n a box would pop up saying error code 212 followed by a message saying your request could not be processed by the account management system. Please try again or contact the help desk quoting error code 212. Did the abt 5 or 5 times through my games. N funnily enough it's always when I seem to be winning something that this happens. It is a complete set up. They put that their to prevent you from winning when the system knows your abt to hit the jackpot. I wont be playing on this site again I have paid in too much money on here n not received anything back other than the £60 I won last year which dont mean anything if they gone take back the money you won along with hundreds of pounds. Never again. May be a big site but the most richest as they make their money from thieving from every1.
Paul
18 June 2021
Comment from uk.trustpilot.com
Biggest con ever the government should ban online games and give back all money people Have lost
A Frankland
18 June 2021
Comment from uk.trustpilot.com
I only signed up because it was offering free bets but the website is very difficult to use and I struggled to place bets anyway. After placing the minimum bets the website locked and I was unable to check the details. I haven't found how to access the free bets as they aren't appearing on my account. This is a con to get people to sign up and I'll avoid William Hill in future
rwn
17 June 2021
Comment from uk.trustpilot.com
Contacted them on Twitter and received an almost instant response and solved the problem for me. Great service.
Johan
17 June 2021
Comment from uk.trustpilot.com
This company is clearly a scam. They engage in false advertising, suggesting that prominent busy people are supporting them when that is simply not true. I merely dabbled in this arrangement, but I was taken in by one of these false ads (Dick Smith recommends them - not!!!). I contributed $US3000, and I managed to withdraw a small amount, first as a trial withdrawal under their instigation and then some weeks later, a further small withdrawal. Some 6 weeks later, in May 2020, my account was back at the original amount. Then, in the space of 2 days it was traded to near zero - which they said was due to COVID. I argued vigorously against this with them for some weeks, to no avail. Then in late Nov 2020, they contacted me again, but I would not agree to make any further investments. So, they then offered to reinstate $US2500 into the account with the promise that they would trade this into a profit. Subsequently, the BTC has increased multiple times and my acc0unt is currently "worth" over $US6000. However, I am unable to withdraw anything at all - my account is locked at ZERO withdrawals. My constant attempts to communicate with them in the past few months via their chat button went totally unproductive. I had lost all expectations of getting my money back till i read about a financial recovery expert via ( oliviacharlotte 0 2 0 1 @ google mail on previous reviews who has helped many....
Kevin Bird
17 June 2021
Comment from uk.trustpilot.com
Just opened up an account with £20 bet £5 & won £35. All of a sudden my account is suspended & they need documents of myself with my driving licence & bank account showing address account numbers etc.selfies Sent most of this in but feel like I’ve been had over as they are still requesting more!! Not sure how a company like this can get away with doing things like this to honest people. Absolutely disgusting
David Murphy
17 June 2021
Comment from uk.trustpilot.com
Quick response to query and was sorted within minutes.
Chris
17 June 2021
Comment from uk.trustpilot.com
I've generally had a good experience with WilliamHill - however their Poker is rubbish - tried a few times and can never get a game - just such few people on there - don't bother with the Poker site / deposited £10 there but I easily moved it back with the Balance Transfer to my betting account. I think the phone app is okay - it does the job for me - but sometimes the My Bets can be a bit buggy and you have to close the app and reopen it. As I say, overall had a fairly alright experience - won £250 and withdrew it (and I usually only depoist £10 at a time and bet very few amounts) but I got this £250 win at a time which was really financially beneficial for me. Now I'm just betting on Greyhounds, very small amounts - for fun really - haven't won anything there. I did consider using a different app - Paddy Power - as they have more options for Greyhounds - (from different countries I think). I think some of the reviews on here are saying that virtual racing and other 'games' are really low win rates - I mean, I haven't really done any of that so I wouldn't know - I think if you stick to real life sport betting it's all fairly legit - obviously if the games were so easy to win at then they wouldn't bother with them if everyone won - they still need to win the majority don't they.. So it seems fairly obvious if you don't win on those - so I wouldn't bother
Peter Davies
17 June 2021
Comment from uk.trustpilot.com
Signed up with little issue, but couldn't get the promotion to work in time. Kindly they let me pick another. Happy.
Alan Brazier
17 June 2021
Comment from uk.trustpilot.com
Filthy Bettng company they do not pay out and close your account down. IT'S A SCAM !!!!!!!!
Gav Giovanni MacSweeney III
17 June 2021
Comment from uk.trustpilot.com
Contacted them on Twitter and received an almost instant response and solved the problem for me. Great service.
Bethany brook
16 June 2021
Comment from uk.trustpilot.com
william hill is stealing from customers as you can see if you read trust pilot and Facebook reviews. thisisgambling.com also has court case reports between them and william hill as well as letters from customers, complaining about this site. so iwhy is gambling commission doing nothing about this issue!? gambling commissions duty is to protect vulnerable customers and prevent crime! instead they are letting william hill get away with this!!
Sonny Smith
16 June 2021
Comment from uk.trustpilot.com
Whoever is running the social media for #YourOdds is a top lad very helpful and was quick with the reply
Kenny
16 June 2021
Comment from uk.trustpilot.com
Enquired about a new betting account and got all the answers I required within minutes of asking. Very informative using twitter dm process. Impressive and great service provided
Luke Kennedy
16 June 2021
Comment from uk.trustpilot.com
Had an issue. Used the twitter help page. My issue was sorted within 3 messages. Very impressed and thankful.
alex ryan
16 June 2021
Comment from uk.trustpilot.com
Yesterday I signed up as a new customer with an opening offer of free bets with my 1st £10 bet Yes they took my money easily enough but can't find any access to my free bets despite frustrating hours of trying to sort it out It said go to bet slip but this could not be accessed Totally unacceptable and fraudulent.
Thomas
16 June 2021
Comment from uk.trustpilot.com
They are cheating for sure. I've spent days monitoring their virtual world - dog racings and even got a way to track every single win. Every single dog would loose max of 6 times in a row, above that number was win coming up very shortly. So I tested it and waited until one of the dogs lost 5-6 times then started betting, not a surprise suddenly my dogs (the one i'd bet for) would loose 25 times I thought - ok, so lets say a dog can loose 10 times, so next couple of rounds, another dog lost 20 times. MIND that if I bet on dog number 1 - the other ones constantly win, loose max of 2-3 times, so then i change to the other dog and magically it looses 20 times while other ones constantly win Fortunately!!!!!!!!! I only play with 10p so not a massive loss. I did win couple of times too, but this is early on when I login to the site, afterwards it immediately goes to my dog looses constantly, and the more you bet the more it looses Coincidence? think not Avoid it at all costs
Chloe Fell
16 June 2021
Comment from uk.trustpilot.com
Scandalous, rigged site.. dont waste your money 100%
Frances
15 June 2021
Comment from uk.trustpilot.com
Joined about 7 months ago & only joined as they have my fave slot 'Fishin' Frenzy Megaways'. Sadly it just doesn't play as well on William Hill as on other sites and have now have a net deposit history of £11,500. Most I've ever withdrawn since joining was £900 and that was only once. Today alone I've deposited over £300 and only had one bonus round. Thats bad enough but the bonus round paid out £6 (the fisherman didn't even show up during the round!) Appalling slot payouts with bonus rounds very very rare. Do yourself a favour and play elsewhere!
Oliver Oconnor
15 June 2021
Comment from uk.trustpilot.com
A verified customer for 10 years, yet upon a very rare withdrawal, they request verification documents- which I have sent more than enough to prove my identity. Yet, through a shambles of customer service and 7 weeks on, I am left fraudulently denied my withdrawal. @WilliamHill #theoddsarestacked
Kirk Thompson
15 June 2021
Comment from uk.trustpilot.com
I signed up more than a year ago with 20 pound and they never got back to me just took my money because I didn’t have the correct documents because at the time I was living with my parents and didn’t pay any bills and have never been able to get into the account and the service just said… ‘sorry we cannot pass the second stage of the ‘kyc’ know your customer when I fully explained I love with no bills to pay so if you’re NEW to betting and young guy looking to gamble please avoid this site maybe Ladbrokes and bet365 better options I had with signing up
Iowa Bettor
14 June 2021
Comment from uk.trustpilot.com
AVOID. William hill is now into suspending accounts for no reason and with no explanation. Customer service is arrogant and completely unhelpful. They will ask you to email them a selfie of you, verify they have it and then keep asking you to send it again. Disgusting company. When I bet, I win like a man and lose like one. William Hill doesn’t. Beat em a few times, and expect your money to be held hostage while the payment team suspendeds your account and refuses to provide any answers. Ruined what had been a very enjoyable hobby for me. I won’t bet anymore after this is finally resolved. Go back to enjoying life
Brandon
14 June 2021
Comment from uk.trustpilot.com
£20 of free bets have gone missing out of my account, this is disgusting and is an error from the company of William Hill
Niketa Basson
14 June 2021
Comment from uk.trustpilot.com
AVOID WILLIAM HILL PLEASE !!! THEY ARE CHEATING THEIR CUSTOMERS OUT OF THEIR WINNINGS.I PLACED A BET BEFORE THE OFFICIAL RACE OFF TIME.MY SELECTION WON,BUT THEN ONLY TO FIND THEY VOIDED MY BET.I CONTACTED THEIR ONLINE CHAT SERVICE AS THEY DO NOT OPERATE THEIR TELEPHONE SERVICE,ONLY TO BE SOPKEN TO BY PATRICK,THEIR ONLINE CHAT CUSTOMER SERVICE,WHO WAS VERY SARCASTIC & PROVIDED NOT HUMAN CUSTOMER SERVICE. I HAVE NEVER EVER COME ACCROSS SUCH A BAD ONLINE BOOKMAKER IN ALL MY LIFE... DO NOT SIGN OR JOIN UP TO WILLIAM HILL... THERE ARE SO MANY OTHER MUCH BETTER ONLINE BETTING SERVICE PROVIDERS OUT THERE.. SHAME ON YOU WILLIAM HILL !!! ABSOLUTELY TERRIBLE BETTING ONLINE PROVIDER... AVOID THIS BOOKMAKER WHENEVER POSSIBLE... THIS MESSAGE NEEDS TO GO VIRAL IN ORDER TO HELPO & PROTECT OTHERS FROM BEING RIPPED OFF BY THIS ONLINE BETTING INDUSTRY...!!!
elena udrea
24 June 2021
Comment from uk.trustpilot.com