William Hill PLAYER REVIEWS(3516)
Desmond Richardson
07 May 2021
Comment from uk.trustpilot.com
Free bets not automatically set on account twice in April I have had to use chat to obtain the free bet credit. I had opted in both times and made the required bets. Advised on second occasion that it had not registered but no real explanation given. Whilst I received the free bets I was advised if it re ocurred I may not been given the free bet which I am not happy about as I did everything requested correctly
Lawrence Rolinson
07 May 2021
Comment from uk.trustpilot.com
We no the government are scared to there backside re gambling issues but looking at taking auto spins off games is just stupid and so plainly annoying to use. games without it especially those who have a disability .Also all games should be set at minimum stake to start with, then the high rollers can set there spins them selves at £40 a spin good luck to them all haha will not be me i like a holiday in the sun
Liam Smith
07 May 2021
Comment from uk.trustpilot.com
michael obrien
07 May 2021
Comment from uk.trustpilot.com
Trev
07 May 2021
Comment from uk.trustpilot.com
I think William hills has the best range of promotion bets especially on football by far better than any other bookmakers I will always regard William hills the number one for me
Michael
07 May 2021
Comment from uk.trustpilot.com
i tried the app out because of the covid first time i tried a gambling app i find it very good no distraction got time to concentrate on the horses /football love the promotions play them every day,,,very brilliant app
Kirsty
07 May 2021
Comment from uk.trustpilot.com
I think it’s so funny how William hill get tons of bad reviews and now loads of people are giving them five star William hill are funny we all know it’s your staff doing it honestly just avoid William hill I’ve been with them for years and honestly I shut my account down just pure greed they are you never ever win and the staff are completely useless
Graeme Taylor
07 May 2021
Comment from uk.trustpilot.com
Been a customer a long time now and never been disappointed with them. Any problems, have been sorted quickly by friendly efficient staff. Great offers on sports I enjoy and prices consistently better than others. Live feed sometimes an issue but I'm really being picky there. Just please keep up the excellent work.
Tom Dior
07 May 2021
Comment from uk.trustpilot.com
What a great company, they make you feel like part of the William Hill family, great offers, money back on 2nd places and not forgetting scratch of the day. Sometimes I eat nice food all month if I win God bless William Hill
Mr Andrew Crook
07 May 2021
Comment from uk.trustpilot.com
Bet boosts not always available and cash out option inexplicably not always available. Overall, a bit hit and miss regarding consistency.
newton orzel
07 May 2021
Comment from uk.trustpilot.com
Eddie Clarke
06 May 2021
Comment from uk.trustpilot.com
You cannot go wrong with having a bet with William hill, there is a lot of free bets, plus you can just do your bets fifty pence, William hill do a lot of live racing free, so really you can’t go wrong, keep to your limits and enjoy the sport on offer
grigore sirdea
06 May 2021
Comment from uk.trustpilot.com
Malcolm
06 May 2021
Comment from uk.trustpilot.com
I have been with William Hill a very long time and have always been very well treated Bonuses and promotions are far better than most of their rivals. My only gripe are the gamble awareness warnings (too many) I realize that governments guide lines have to be obeyed but really I`m nearly 70 years of age I`ve been gambling and working in bookmakers for over 50 years I think my addiction has now passed but really W.H. keep it up (the bonuses I mean) Thank You
Chris Dempsey
06 May 2021
Comment from uk.trustpilot.com
More than satisfied with the service so far.Not been online long and William Hill have been very helpful with minor issues,also benefit from great offers ,scratch of the day,free bets and daily odds boosts,also BOG on all races every day,
Allan Mcwilliams
06 May 2021
Comment from uk.trustpilot.com
Really like their bet boosts and free bets
Ajit Chhoker
06 May 2021
Comment from uk.trustpilot.com
so far very good, keep it up
Paul
06 May 2021
Comment from uk.trustpilot.com
I'm fairly new to online betting sites and I've only been with WH since oct/Nov 2020 cos a covid lockdown loomed (may 21 now) Previously I only used High st bookmakers. I liked the idea of handing over cash and getting cash in my hand if I won. I thought it was safer and I wouldn't be tempted with out-of-hours bets. However, my ONLINE experience has been great. I've got a much better record of wins/losses and I've really benefitted from free bets, offers and enhanced odds. Wish I'd gone ONLINE much sooner. As an admittedly small-time bettor I'm surprised to say I've really enjoyed the experience and found the support from WH prompt and helpful. I've only tried WH so can't compare with other sites.
Customer
06 May 2021
Comment from uk.trustpilot.com
All my experiences with William Hill have been excellent, I believe the support they give their customers is un-matched
Raca Pupuaka
06 May 2021
Comment from uk.trustpilot.com
I’m enjoy for the betting football but the Vegas is very bad. Thanks
Stefan Adrian
06 May 2021
Comment from uk.trustpilot.com
Ben Sylvester
06 May 2021
Comment from uk.trustpilot.com
I've been with all the major betting sites and I can honestly say that William is my favourite. The prize drop and scratch of the day promotions are fantastic and better then any other site. I was with bet365 for 10yrs and although there app is easy to use promotions are little if any at all...I'd rate these the worse to use. Virgin run 2 promotions per week aswell one is a free game which tbh is dreadful but the other is called (fives) which is also good as long as you get the right players and wheel spin... Betfair again bonuses are little and few but they do a daily pinball which is mainly 10p scratch card that don't win...but there cashout is fantastic 👏 something that maybe William Hill could work on.(horse racing) Ladbrokes do a daily spin the wheel which never wins and cashouts are dreadful so tbh probably swerve... Sky do a promotion where you spend £25 a week get a free £5 on Mondays which I do alot simply because I like it and places in some (horse races) are better I.e 7 places is better then 5.... But all in all William Hill is MY number 1 site keep up the good work guys....Ben Sylvester
Brian Johnston
06 May 2021
Comment from uk.trustpilot.com
Great odds must keep the bonus drop its the first thing I do every day all my friends now have it keep it up!
James
06 May 2021
Comment from uk.trustpilot.com
I like this bookie as they give you free chances of winning plus the odds booster .a bookie I shall be sticking with so thanks
Kevin Doherty
06 May 2021
Comment from uk.trustpilot.com
Steve Connor
06 May 2021
Comment from uk.trustpilot.com
Very good promotions and competitive odds
Edward Tugwell
06 May 2021
Comment from uk.trustpilot.com
Good promotions quick responses to queries.
Lynn
06 May 2021
Comment from uk.trustpilot.com
Better odds than Bet Victor most of the time, I like the bonus on 4 timers although I have not got one up yet! So make sure you don't do a lucky 15, do the four timer on its own first.
Kirsty
05 May 2021
Comment from uk.trustpilot.com
I will honestly say this now I will never ever put a single bet on William hill again put on 130 pounds on one game and did not even get a single bonus it’s absolutely disgusting and they honestly need checking I think people should avoid it as I will not be ever going back to it save your money and go else where
Andrei Weijing
05 May 2021
Comment from uk.trustpilot.com
They are scammers,since more then 3 months I am try în to get my withdraws,sent them 4 or 5 times already the required documents clearly as possible and since 2 weeks are ignoring me...I have talked today with an agent and if by end of tommorrow I will not get all my withdraws I will give a call to antifraud police as they scammers people and will send them also via live chat the picture with the case report number from antifraud polive,never play on william hill online casino,was even în person at one of their centers to get verified and to get my money,the agent told me that arent the same,william hill online and the william hill center,as the normal one is only a wasp den.
Ryan Brecknell
04 May 2021
Comment from uk.trustpilot.com
tried to sign up to try them out, couldn't log into my account and was told to contact customer service. I contracted someone on online chat and was told i didn't satisfy their high standards of the ownership of the account. i offered to show all my documentation and was told they couldnt review it
mhgreats
04 May 2021
Comment from uk.trustpilot.com
My advice for anyone considering an online betting account - stay well clear of William Hill (WH). Having never previously applied to any organisation for such an account, I endured an extremely frustrating time trying to get a WH account open, then attempting to get the account operational, and, when that failed, making repeated attempts to get the account closed. WH seemed intent on making life as difficult as possible at every stage, with particular emphasis by ‘customer service’ advisors to provide unhelpful, misleading and often contradictory information. Its procedures, communication and customer focus were very poor. When the account was finally opened, it was immediately suspended. A ‘verification process’ was then started by WH, for which I initially provided proof of identity and address, and which WH then escalated with demands for source of funds, proof of income, and signed and dated photographs of me holding various documents. I refused to go along with what I considered to be unreasonable requests being made by WH, and asked that the account be closed. WH ignored my repeated requests for account closure, and then, without any notice my logon details were no longer recognised by WH. I took this to mean that the account had finally been closed. I believe the reason why the account was eventually closed was because I mentioned in one of my many emails to WH that I had written to its UK General Manager requesting that he look into the way I had been treated by WH. Of course, there has been no reply to, or acknowledgement of, my letter to the General Manager, but the mention of it seemed to do the trick.
Kirsty
04 May 2021
Comment from uk.trustpilot.com
William hill is 100% rigged, I've just watched the dealer get 3 blackjack in a row ... and even when they didn't get blackjack it happened to land on 21... the ratio to win is shocking. Would 100% go to bet 365 because William hill is shocking
Steve
04 May 2021
Comment from uk.trustpilot.com
Poor slots, never gives any wins or always gets you 1 win away from everything, do not play!
Brian Jennison
03 May 2021
Comment from uk.trustpilot.com
I opened an on-line Account with Wm Hiil, I did not use the Account for about a month,but I kept getting offers of 3 x £5 free bets. Last Saturday 1st May 2021 decided to have a bet on-line. After placing my bet I was offered 3 x £5 bets I placed the 3 free bets 2 lost and one won at 5/1 (SP13/2). After racing had finished I checked my Account expecting to have the winnings in there Nothing had been put into the Account I was expecting at least £25. After looking at my betslip I find that the 3 free bets that I had put on were marked BET SUSPENDED ???? My bets were put on in good faith It even stated how much I would get back if any of the horses won I got onto the Wm Hill chatline tried to explain what had happened but the could not grasp what I was trying to explain to them all they kept stating was you are entitled to 3 x £5 Free Bets but I kept stating I have used these to-day . I got nowhere chatline I have e-mailed Wm Hill on-line Complaints Department 3 times and I have received no repy I shall not be using my Account with Wm Hill anymore or any of Wm Hill betting shops This matter has upset me very much It seems Wm Hill do not want to pay out on Winning Free Bets AVOID WM HILL AT ALL COSTS
Peter
02 May 2021
Comment from uk.trustpilot.com
with slot machines you will never get over 20% of your stake ... a complete tragedy as this company robs you hard ... I lost a few thousand without a chance to win .... even with a bet of 10 Ł on a spin you will not win anything or 100 spins .. thieves ... well, and the biggest problem is deleting your account .. it's almost impossible .. the page suddenly doesn't work!
Daniel
01 May 2021
Comment from uk.trustpilot.com
Been trying since January 2015, and it's been dead since day one! I've never experienced such a "Bad luck run" in my life, and still it's bad... I finally give up with William Hill, no matter what you do or how you gamble, William Hill's system will always give you the worst possible outcome, whatever... Daily free gifts are rigged beyond belief... If you get a decent gift (20x £0.60p spins/20x £0.40p spins), you're likely to get around £3 with most spins being losing... Any feature or bonus is badly avoided, just like when you're playing in general... Then they'll take that back out of your hands too. Random or not... Tested or not... Rigged or not... William Hill takes far too long to achieve any entertainment, with any kind of balance... Never mind becoming a winner. Username: danB91 Avoid!!
John Dutton
01 May 2021
Comment from uk.trustpilot.com
the best site on earth HONEST NO STRESS PROMITIONS FANTASTIC BUT VERFCTIONS ACCEPTED YOU WIN YOU LOSS THEY HAVE TOOLS TO BE SAFE WELL DONE WILLIAM HILL
Peter Duffy
01 May 2021
Comment from uk.trustpilot.com
Awful site. I put £500 on Shaun Murphy to win the 24th frame. 1 hour later they still haven't settled the bet.
Jack Gilmore
30 April 2021
Comment from uk.trustpilot.com
Stay away from this SCAM! William Hill were withholding my money for months until i contacted thisisgambling.com those guys helped me get everything back!!
Josh Rees
30 April 2021
Comment from uk.trustpilot.com
People stay away from the rng blackjack it's so fixed and rigged if you do a small test yourself you can see how fixed it is if you play 1 quid 2 quid hands its fair the moment you bet 5 quid a hand or higher the dealer without fail will get 20/21 and blackjack every hand and you will lose everytime I tried a test with 1000 quid lost all 1000 and dealer got over 100 hands straight 20/21 or blackjack complained to william hill they don't care so much for fair gaming and won't play at this scam company again
Bryan Tullis
30 April 2021
Comment from uk.trustpilot.com
Sportsbook is OK. Casino uses AI and is terrible - never use. If interested in sportsbetting, go elsewhere!!!
J Dog
29 April 2021
Comment from uk.trustpilot.com
I’ve been playing Bruce Lee on slots on William him and it was playing very strange as it was not paying so when contacting William hill they said the game was no longer available on there site when asked how long the game was was removed from the site they told me it was none of my business, how is it possible to play a game that’s not on there site ? I will need to find out further information and how this was possible, feels like I’ve really been robbed but I find it funny how the only reply to the 5* comments
DAVID WILSON
28 April 2021
Comment from uk.trustpilot.com
Just shocking played fishing frenzy £1 spin aim of game get 3 scatter symbols for bonus game its takes £246 off me still no bonus dont care what anybody says no machine should take that amount of spins without shot of bonus 🤷🏼♂️just terrible!!!
Paul sweeney
28 April 2021
Comment from uk.trustpilot.com
PLEASE AVOID THESE DISGUSTING CONMEN!!! Stay well away from this disgusting excuse of a betting firm. They will suck you in with promises of free bets and spins etc. You will not win a penny off either so you will obviously deposit money. Say goodbye to any money you give these scumbags they will do everything in their power and use every excuse not to payout. I won 2 bets using my own money I deposited, both small sums, but still money I won and after one excuse after another I still haven't received a penny 2 weeks down the line. Ive spoke to customer services via live chat every single day to chase this up and by far the worst, rudest and unhelpful customer service I've Ever dealt with. Soon as I send evidence to prove my winnings, balances etc they just end the chat and go offline. My account has now been BLOCKED and they refuse to reply to me via email. I now have to go through the long tedious process with the betting ombudsmen to get my money. I feel sick at thought of even using this website again. Not in a million years. !! PLEASE PLEASE AVOID!! Please use one of the other fantastic betting sites I now use and spend money with no issues or regrets. I highly recommend SKY BET and CORAL.
Kesh
28 April 2021
Comment from uk.trustpilot.com
Withdrew my winnings on the 10th April, still not recieved it. Been advised over the phone,email, live chat and FB that someone will contact me to advise why. Poor customer service, poor communication!!
Leanne
28 April 2021
Comment from uk.trustpilot.com
Absolutely terrible site of late, win spins & bonuses are non existent. I’ve spent an absolute fortune on a game I use to enjoy playing to get no wins regardless of coin size, I did over 110 spins at £1 or increased to £2 and won not even my stake back and not one bonus. Don’t waste your time. Gone down hill extremely bad
The Big G
27 April 2021
Comment from uk.trustpilot.com
I've used William Hill for years and they have always been a trusted site for me. Unfortunately, they have really gone downhill in recent months. In April, they had IT issues which meant that deposits made on Google Chrome didn't reflect in the account. The hard part came in trying to contact William Hill to resolve the issue. When you try to contact their telephone support, you go through the Automated Call Routing system only to be told that no advisors are available due to the pandemic. Put this at the front of the ACR surely? Live chat is just as bad - they cut you off half of the time, or fail to resolve or even investigate your query. I have contacted them five times over the past three days and each time been told to submit all information including screenshots of banking apps. To date, I have had no feedback and the money has "mysteriously vanished" since it is not on my WH account, nor in my bank account and it appears that WH could not care less. Do not use this company - customer support is non existent should you run into any issues.
Mr Forward
26 April 2021
Comment from uk.trustpilot.com
wouldnt give it a star if i could ..got to be the worst gambling site about..bonuses non existant ...i actually got one and didnt win anything from it...joke shop site stay well clear
Thomas murphy
07 May 2021
Comment from uk.trustpilot.com