William Hill PLAYER REVIEWS(3513)
Ron Smith
31 August 2020
Comment from uk.trustpilot.com
this is the worst online betting site ever. keeps breaking down, for a company as big as William Hill its about time they sorted this out, always problems and its been going on for years. best advice i can give the company is "give up now, close all william hill shops and online sites" best advice for anyone thinking of joining is "DONT JOIN GO TO LADBROKES"
MisterT
30 August 2020
Comment from uk.trustpilot.com
I've been a customer of William Hill and use them for horse racing bets of £100 upwards. Why oh why have they changed the betslip? It just doesn't work! If the odds change, it is is now too easy to accidentally place the bet without confirming the new odds. Yesterday I thought I was placing a £200 bet at 4.33 and it got taken at 4.0 because the odds changed just as I pressed the button. Most other sites you must confirm any odds changes before placing the bet (as it should be) As far as I'm concerned William Hill are ripping off their customers with their 'new improved betslip' and I'll be moving over to SkyBet until they fix it!!
Shrena Shah
30 August 2020
Comment from uk.trustpilot.com
One of the best online casino from my experience
Daisy
29 August 2020
Comment from uk.trustpilot.com
Terrible changes to the horse racing section of the mobile app. Confusing Betslip and why are no results shown anymore at the end of the race card? Hate it!!
Valquir Borges
29 August 2020
Comment from uk.trustpilot.com
Boys, I should have came to read your reviews before trying to join WILLIAN HILL, I have opened the account, with all those normal stuff, and place a deposit trough my e-wallet, but when trying to place bets, I realized restriction/limitations, and please be aware I only put 150 in the account. Then I decided to talk with the customer service(online chat) another nightmare, the lad who were dealing with my case was Jam, he clearly did not know enough, he could have spent more time on training... I sent my passport ID, to my surprise to be able to withdraw my money, coz in this stage all I wanted was closing my account, then he has asked for photo verification, like the ones you take holding docs, for some KYC... before I was able to give that picture he told me that thy`re team accepted my passport as ID, exactly when I sent my pict holding a personal ID. He could not even answer when I should get my money back in my e-wallet. I really do not understand, why this guys makes so difficult the customers life, but I deeply understand why they have so poor review, I`d say, this rate is way more then they deserves. They are not even good in terms of odds, I wonder how to they are still a live?
Tina Connor
29 August 2020
Comment from uk.trustpilot.com
Absolutely abysmal new betting slip. I struggled badly to navigate my way around it and gave up. It was a costly day for me. After many years as a customer I'm finding another online bookmaker. As are my family.
Ciaran Dee
29 August 2020
Comment from uk.trustpilot.com
The new betslip is very badly broken. Reloads randomly and often, shows out of date info, won't add selections, claims no bets active (despite my other device showing my active bets). It's making the site unusable, so I'll back off for a day or two to see if they fix it. I'm not optimistic.
gary sproat
29 August 2020
Comment from uk.trustpilot.com
why is the app now crap it takes an age 2 place a bet
Gary Cook
29 August 2020
Comment from uk.trustpilot.com
Problem with site slow loading new system sucks cant get bets on now cant even place a bet time to leave and i been with them years
John Rumney
29 August 2020
Comment from uk.trustpilot.com
I did enjoy it once. However since update no fun at all. Constant loading your bets, or no bets to view. Cant check results, cash in value or anything. Terrible.
Tim Smith
28 August 2020
Comment from uk.trustpilot.com
I advise against anyone registering on this site. I signed up on this site as a new customer and placed a £ 10 bet but unfortunately did not receive any free bets that the bookmaker is promising to new customers. The usual scam.
Steve
28 August 2020
Comment from uk.trustpilot.com
Wins are non exsistent slots are terrible rtp is wrong this site needs checking customers are getting well ripped off avoid at all costs
Steve
27 August 2020
Comment from uk.trustpilot.com
This evening I spoke to a colleague of mine who used to work in William hill management. I explained how I thought things were rigged and gave a few examples. He laughed and said I don’t know half of it. That people think that it is random and to an extent it is but that he had had the ability to Increase a persons chances of winning by adding or taking off something on a persons account. He said he was able to make sure a person never won at all or increase the chance. I asked how and he said he could not say. They are dishonest people out to rip off problem gamblers. The top gamblers are quickly restricted. An untrustworthy company of thieves.
Joanna d
27 August 2020
Comment from uk.trustpilot.com
If I could give this site a no star I would I have just deposited 150.00 and played rainbow riches pick and mix 1.00 per spin and I won the grand total of 75p of the total spins I have never had a bonus on this game and have put quite a large amount money into this site never withdrew as I said never had bonus and always play rrpm now closing account stay clear total rip off needs to be investigated also free games how do these people get thousands from free spins with same amount and you get a few hundred fixed
John McNamara
26 August 2020
Comment from uk.trustpilot.com
Fraud department is way too inflexible. Too many documents required in comparison to almost all other UK bookmakers. Dealing with their CS team is like speaking to robots who are not interested in the slightest in hearing what you have to say. I can honestly say this is the worst experience in signing up with a bookmaker I have ever come across.
Mr Review
26 August 2020
Comment from uk.trustpilot.com
Thinking of closing my account getting extremely difficult to win anything now ,bonus Explorer awful ,promotions a nonsense ,what appears to be rigged slots in favour of WH ,when you do win on bonus Explorer it amounts to very little ,in fact WH has become dull boring not fun and incredibly predictable ,I advise WH change things or you will lose many so called loyal customers ,oh and as for the tournaments terrible.
Mrs Middlemass
26 August 2020
Comment from uk.trustpilot.com
jackpalance1
25 August 2020
Comment from uk.trustpilot.com
To much content and not much substance -non stop virtual crap -games you can’t win at -bonus rubbish that never amounts to anything.I could go on but what’s the point...
Andy Wadsley
25 August 2020
Comment from uk.trustpilot.com
William Hill website is probably THE tightest, money grabbing, unfair , one sided online bookies/casino BAR NONE . IMHO
Viesturs Smilte
25 August 2020
Comment from uk.trustpilot.com
I am costumer more than 5 years, but now i am thinking to delete my account. Very poor promos, do not ever play slots, never win any thing.
Jason
24 August 2020
Comment from uk.trustpilot.com
Worst online bookies site ever. Don't ever play the daily free bonus explorer game, it's a Croc of crap, and the casino games are so rigged it's a joke, stay clear.
Richard Gabriel
23 August 2020
Comment from uk.trustpilot.com
William Hill locked my account after I won one bet. To re-open my account I now have to provide selfies with numerous documents and statements with transactions to WH on it. Of course I just opened an account with them. Therefore it will be another month before I receive a bank statement showing transactions to them. Thus I am locked out of my account for a month.
Chris Addy
22 August 2020
Comment from uk.trustpilot.com
After a couple of wins, they will effectively close your account. Only losers are welcome to bet with them.
Josh Kemp
19 August 2020
Comment from uk.trustpilot.com
had a 300 pound bet on best of 3 games. Tried to cash out after game 1 for a nice tidy profit. Cash out would not work tried talking to customer services for over half hour with my proof. Did not care in the slightest as its in their favor! Will be going back to my normal betting sites
Geoffrey Taylor
19 August 2020
Comment from uk.trustpilot.com
This must be one of the worst bookmaker, they regularly give cramped odds, they abolished the honoring of 'First past the post' even if your horse was disqualified, and to my horror, it is now apparent that some or all of their Shop Managers need re-training in how to settle bets following my recent misfortune to be told by two Shop Managers both managing two separate shops that my bet was a losing bet, despite my insistence it was a winner, and I even have a captured on camera image of William Hills own rules which back up my bet as a winning bet. I still have my bet slip in my wallet.
Not_Impressed
18 August 2020
Comment from uk.trustpilot.com
Really weird site. I play the slots/games on Sky Vegas and occasionally on Bet365 because it's fun AND if you check the volatility and RTP on each individual game you'll see that - unlike betting or 'live' casino gambling, there is usually anything from 93-97.9% RTP. Therefore, as long as you've got the money you can gamble away - having fun - and you eventually get an average of 95% of your money back. Actually, on other sites I actually have quite a few decent wins way above what I've put into a game, which I gladly take and then move onto another game. NOT with William Hill though. My goodness. It's spin after spin after spin with not even a crappy line wine let alone a bonus round, modifier or free games feature. It is sooo noticeably rigged in a way that other sites aren't. I got lured in with a bonus offer after having not touched it for about a year, but I think I'll be cutting my losses and setting a cooling off period to 'forever'. Real greed.
Mr Gary Ince
17 August 2020
Comment from uk.trustpilot.com
ROBBERS WITHOUT MASKS OR MORALS, WHY DON'T WILLIAM HILLS BE SATISFIED WITH 10% PROFIT ON INTERNET GAMES INSTEAD OF RIPPING PEOPLE OFF ALL THE TIME YOU TAKE EVERYTHING AND MASK YOUR CONCERN FOR GAMBLING ADDICTION WITH A FEW MESSAGES YET CONTINUE TO TAKE EVERYTHING. NO PUNTERS, NO PROFITS NO SHARE PRICE INCREASE NO DIVIDENDS DO THE MATH YOU CLOWNS
jackpalance1
17 August 2020
Comment from uk.trustpilot.com
Ok as I enjoy Williamhill radio but that bet slip is a nonsense -getting a bet on is about speed not messing about when the race is half over..,If ur looking a bonus on games forget it...
Shane
17 August 2020
Comment from uk.trustpilot.com
Slots are conplete joke avoid the slots people otherwise fantastic site for gambling on hourses golf football winning in your account after 4 hours just remenber dont play slots if you want to win on slots play playzee site
Davie Martin
17 August 2020
Comment from uk.trustpilot.com
Is a fair place To gamble the slots are quite realistic
Ian
17 August 2020
Comment from uk.trustpilot.com
Such a rip off. Thousands deposited and played on slots and absolutely nothing. Dead spins over and over. How they can justify this as fair gaming is beyond me. Steer clear of these crooks!
Jovica Boshkovski
17 August 2020
Comment from uk.trustpilot.com
It was all om while I was losing, as soon as I win, my account was blocked. Scamers. Frod.
Egdi.C
16 August 2020
Comment from uk.trustpilot.com
Trustable bookmaker one of the oldest bookmakers in the world.They have high limits and also some good poker tournaments on Sunday where I won 4000$ and I got paid on time.
Tony Milne
15 August 2020
Comment from uk.trustpilot.com
No fair play on william hill again took £14 and paying only 97p on the only win ripoff I win 3 numbers in hotpicks so showed my mate what the games are like not fair l told him what would happen and it did what I said takes £5 or £6 and then give free win spins then not a win then takes rest of your money I when play sky bet £11 and finished with £17 I only pay william hill games to prove a point to my mate do not play there games
lisa dior
15 August 2020
Comment from uk.trustpilot.com
Got to be the worst site I've played on for slots get nothing free off them eg bonus even though you spend alot on your account payout on slots horrendous take take take I know that's gambling but you dont win at all other sites give you loads free bonus all the time and when you deposit lots a month get even more I asked chat if I could have anything free well I practically begged as deposit loads that week told no dont do that I should opt in to promotions which I already did but think its because they dont offer any was given after 15 minutes wait 10 spins felt like saying keep them even after them won 8p play on loads sites and get amazing things for being a loyal customer no site ever offered me 10 pathetic spins it's a insult and took over 15 mins to ask and get only positive if do win fast payout to bank but now with the customer service being poor and bonus and payouts on wins on slots I wont be depositing any more of my money stick to the sites who treat you with respect and reward you with fantastic free bonuses for playing and depositing on there sites I've had free tickets to see concerts free meals in the casino free love to shop vouchers free cash bonus all the time dont have to ask they send to you but I'm afraid william hill the best they can do when deposit hundreds is 10 free spins and won massive on that 8 pence wow this is a true statement keep scrolling down can see others who experience william hill same as what I'm saying HORRENDOUS PAYOUTS somthing needs done to make it fair for all these people who play and deposit on this site as seems only winner is william hill no matter what game what day what time and could deposit hundreds and you won't win what you should be as percentage on each game,slot machine, for payout not the case on here
Bryan w
14 August 2020
Comment from uk.trustpilot.com
Terrible , have the cheek to win a few pounds are restricted to £1 stake unbelievable
Michael Campbell
13 August 2020
Comment from uk.trustpilot.com
multiple bets in horse racing are impossible if you use the web site, as there are no options for patent, yankee, canadian, heinz, lucky 15, etc. You are forced to use the app to make these kind of bets
Mea
13 August 2020
Comment from uk.trustpilot.com
Leaving this review because I have noticed your games have changed lately. Payouts are very bad. All online casinos seem to be doing the same thing. It's not fun to play anymore!! I will be taking a break once again as this will continue and I'm not willing to give away my money without atleast having fun. Good range of games and fast payouts (If you do get chance to make a withdrawal).
Tracy
13 August 2020
Comment from uk.trustpilot.com
I am frustrated lately with wh. Everything I play roulette the cashier takes forever and by the time I'm back on I've missed my numbers. There seem to be continued loops or sequences which shouldn't happen if live. The lightenibg roulette especially only hits on numbers which don't seem to run in sequence so gives you the impression you have a chance of winning but that doesn't happen you may win after losing loads which really isn't a win rip off
Msmadam msmadam
13 August 2020
Comment from uk.trustpilot.com
The worst of them all. You can never win anything on this lot. Their system is rigged big time. You will notice it repeating itself on slots. Rubbish
si
11 August 2020
Comment from uk.trustpilot.com
What an absolute mess of a website,must be designed to confuse everyone.Even placing a bet is hard work!
Mark
11 August 2020
Comment from uk.trustpilot.com
I have closed my account 48 hours after opening. Website, I think, deliberately slow. I'm not a big gambler but was taken in by a deposit £10, get 4x £10 free bets. Compared with competitors sites, it is so hard to place a bet. The time lag on pressing any button is ridiculous. Just to use up the free bets, I stuck on a few hail marys and closed before they were done. Big thumbs down.
Mark
11 August 2020
Comment from uk.trustpilot.com
Absolutely hurrendous app cant watch football games or racing as it just buffers worst experience ever
Mr Gary Ince
10 August 2020
Comment from uk.trustpilot.com
You can win betting on sports where you can use your knowledge and judgement, but if you win then decide to play games which William Hills control the out come you will have all your winnings off sports gobbled up, then your own bank account will be gobbled up these companies have no morals my net deposits is over 32k, so the pay outs they say of 93.8% is rubbish. Eventually they will run out of customers even addicts like me.
J G
10 August 2020
Comment from uk.trustpilot.com
mark l
09 August 2020
Comment from uk.trustpilot.com
OMG ,live roulette is like burning your money,never experienced anything like it ,please think twice before playing
Tony Milne
08 August 2020
Comment from uk.trustpilot.com
Ripoff games don't play not fair play ripoff william hill play 10 pound with sky bet and you get 3 and 4 ponds wins but william hill bet 20 pounds and you get 3p 8p rip off william hill. Com the md should get the jail for ripping off customers l hop people go elsewhere bet Fred or sky bet william hill also threaten me when I e mail them to tell them no fair play £20 not one win that's a con
MJ
08 August 2020
Comment from uk.trustpilot.com
I opened an account with WH. Within days there were very silly restrictions. What happens is they want you to bet all day but small amounts so you are frustrated and lose all your money quicker. Surely your the customer and have the choice. They then lock your account with funds and will delay while they are satisfied to reimburse your money. You will only lose here and william hill will dictate your bets with this form of restriction. If you bet big forget it. I emailed the ceo who blocked my email. The executive team in my opinion are very poor. The best service I have had has been with coral and bet victor online platform. I see there pre tax profit 6 months 146 million. Very unhelpful and rude email from their female staff in the executive management. Dont treat customers like scum. Please avoid. Customer
Mehmet Ebren
08 August 2020
Comment from uk.trustpilot.com
When you start to win they will close your account and won’t pay your money
Bel
31 August 2020
Comment from uk.trustpilot.com
William Hill new roulette is nowhere near as good. The old roulette table was excellent and one of the best out there. Why they have changed it is so terribly disappointing. The old roulette was enjoyable and this new one is nowhere as good. I hope they bring back the old one. Such a shame they replaced it with something so very less enjoyable.
William Hill new roulette is nowhere near as good. The old roulette table was excellent and one of the best out there. Why they have changed it is so terribly disappointing. The old roulette was enjoyable and this new one is nowhere as good. I hope they bring back the old one. Such a shame they replaced it with something so very less enjoyable.