William Hill Review

won when i 1st joined cant win anything over £1 now. they cant even give me correct details of my game play. every slot i have played over 6 months have been the same wins which i cant understand as they are supposed to random generated

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A joke of a company.I was playing the bonus drop promotion and won £140 from free spins and casino bets .Now I have been excluded from the promotion and my account suspended.This company was once a top uk bookmaker and now are a joke operation.In the last month they have failed to honour free bet emails to lots of customers and now you’re not allowed to win on a promotion.

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Had a problem with my bets and they sorted in 5min ! Great customer service

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Keep clear of this company .. Security issues when placing bets online .. Cost me £50+ , which they refused to address .

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they only care about UK costumers
ongoing bonus drop promotion which was available for everyone suddenly became UK only, as if there wasn't enough UK only promotions. truly great business making 90% of your promotions UK only. i'm done with this site

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their Vegas app glitched during a game of black jack and robbed me of £6. I tried to continue and made the same bet again, the same thing happened and stole a further £6. At this point I realised that there was a problem with the app

I reported the issue to to customer support. Who kindly offered to return half the money they had stolen??? I have been going backwards and forwards all day and they are refusing to return the other £6. This company is dishonest and prepared to lose a customer just to keep their thieving sticky fingers on £6.

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When I first started playing I had a couple of wins, but now I cant win anything the highest win I've had is £1.20, which is a joke as I've spent hundreds on there site. It's just like any other gambling site give you a few wins and then fleece you, out of all the 1s I've played william hill is by far the worse. I wouldn't recommend them to anyone

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I struck a bet on the 6.15 at Chelmsford and they changed the terms retrospectively. When I placed it the non-runner had been removed but they were still going 1/5 the odds the first three. I later noticed this had changed on oddschecker to 1/4 the odds the first two and, sure enough, when I checked my own bet, the terms had changed; effectively welching. I’ll punish them severely, then close the account.

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AVOID AVOID AVOID……. this company are liers I currently have a case open with second opinion team it's been around 5 weeks I havmt had one reply i can escalate it in 10 days to IBAS which h I will do.

These disgusting people lied about sending me a email when I won a bit of money outlining my options and not gambling it all away again as they have a reasonablilty too I suffer with bipolar and personality disorder. There should be more checks done for people with mental health issues (please dont judge) I asked I asked to be sanctioned and that did NOT happen. Then they closed my account which I am happy about, but when I went onto live chat for a update they wanted to open my account again. They told me they sent me a email to congratulate me.on my win but my mailbox was full when I went back to look at the date they stated they sent this to me not o my on my win but obviously safe gambling I had recieved emails from other companies I.

I asked for a.copy of this so called email which they sent, in the email there waant the fugyre I won either, or nothing. They seem to be trying to cover their backs I think they were not abiding to gambling regulations and let me deposit alot of money in the space.of 12 hours sometimes it was £800 then literally 2 minutes later I would put.another £800 and more. Has anybody ever received a email when you have won something big on william hill.

Thank you for.reading.this it's hard when you suffer with mental but i have sanctioned myself on all sites now. I need anybody else.who has had a similar story like mine please contact me.

I have emailed the second opinion team I would.say 30 times in 5 weeks asking.for evidence of the email that had actual6gone.back to there mail box but nothing so far.

Thank you again please dont judge me x

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ripoff.con.
offered 40pound cash in,go to cash in and offered 4pound!robbers end of!

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Nothing but good things to say about William hill so far.

Really good customer service, quick to reply and very helpful.

Good app and site, all feels very safe.

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William hill closed my account without any prior reason after being with them for a few years and me not causing any issues during that time , contacted customer service who said they would call me back the next day , that was 1 month ago, awful service. Probably done me a favour closing the account so thanks

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I made 2 college bets at the same time.
1- for half time lead
1- for Under
They took $ from acct. for both bets. Later, they put $ back for the one that won saying their computer didn't accept it. The other one lost, so they kept that $…

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Disgusting service, they stole my money and locked my account so I cannot withdraw my money. PLEASE PLEASE PLEASE anyone reading this, DO NOT USE THIS WEBSITE EVER.

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The company locked the account after I asked to cancel one of my bet's (12h before the game). Their policy states that I should be able to cancel bet's myself by so called "cash in" feature. However, because I placed a bigger amount they instantly removed the option to "cash in". When I contacted them and asked that I placed the bet in an emotional state, and after I realised I better not be placing it, I asked to void it. They voided my bet, but in around 10min they blocked my account and now they don't respond to my concerns.
I have no reason to leave money with this company and will be contacting IBAS, but for the future games please stay away from them as they don't follow their own policy.

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They gave me fake 5 pound note in shop. Rob people through silly games. And now currency fraud.

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Customer service.. very helpful
As I'm new to this app .. thank you William hill

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If I had chance I would give them -1000000000 Stars one of the most disgusting web. They call it gambling it is not gambling it is addiction and they know it. And with their dodgy software you have no chance to make money. They say it is entertainment it is NOT. It is legalised robbery,fraud. But they are not guilty, we are guilty because we are giving them chance to rob us. And Government has the same guilt because they let those Criminals to rob people. Shame on them.People please stay away from all those scumbags.

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I've made a deposit 31.12.2019., just because (first scam) they were advertising a 40 pounds deposit bonus. After the deposit was successful, I was looking for my bonus, and customer service told me that I can't get that bonus (???), can't provide any reasons why. Half an hour later I've done a withdrawal. Haven't played any games. It said it will take 3-5 business days to receive it. One week later I've contacted customer service. Where's my money? They told me they can't complete the withdrawal as my account isn't verified (if I wouldn't contact them, they would just keep my money). I've sent my passport, and utility bill. One week later my money still nowhere. Then they said they still can't complete the withdrawal, as the card I've made the deposit with is not under my name.

1. they haven't mentioned anything about this first time
2. they didn't care about this when I've made the deposit (of course)
3. in the case I would steal that card, how would it be better for that person – if I withdraw the money I've stolen to it's card, or if WH keeps it?

Then they said to finish the withdrawal, they have to verify me with my documents.

1. why is it related to that I've used a card which is not under my name?
2. it's been done first time I assumed

More than one months passed. My money is still nowhere. Since then I've contacted customer service 3 times, sent my documents 4 times, sent 4 different utility bills, spent more than 6 hours struggling with them.

They just simply expecting you to just pay money in, and not prepared to pay you out. If you make the huge mistake after reading this that you make a deposit, you'll meet silly (almost funny) excuses, very unprofessional customer service, and rubbish development result (the software architecture is terrible, mirroring the company itself).

You want to avoid from this.

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Untrustworthy.

Offered free bet and then withdrew it.

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I was also sent the so called mails. Disgusting service from them. Ok so they made a mistake. I did once on there site. Clicked on wrong horse. Contacted them to say could they amend my bet. Told no. You placed the bet. You have to go with it. So we can make a mistake and we have to honour it. They make one and don't have to honour it. Oh by the way the mistaken horse won. Picked a nice profit up. Thanks William hill for making me honour that bet.

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What a great company put £1600 pounds did not get one win on the machines oh my mistake I did win £1

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great company they take the mick from beginning to end.
After a shambolic series of mistakes while verifying my address, they offered me a bonus for five euros which can not be used. Within hours they sent me an email accusing to targeting bonuses (while I can not use the five euros bonus they gave me) and therefore scrapped every promotional offer on my account. Having asked to be put in touch with supervisor Ching I have since received 6 times the same standard email signed by Alvin, Matthew, Miss J, and every other clueless customer agent. Give your money to bet365, paddy, lads, bet365 NOT TO WILLIAMHILL

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Really really bad! I was a customer of William Hill both online and instore for many years, until recently…… I, (like apparently thousands of other people according to their customer service team) was sent an email offering a £10 free bet. I duly logged in and selected my sports bets and went to opt for my free bet to find it wasn’t there. I assumed that I had to maybe deposit money in order to activate it, but it still didn’t work. I ended up placing a bet with my deposit anyway thinking that this might activate the free bet (and luckily won the bet so this post is not a bad loser talking here). Once again there was still no bet. I checked my email account again to be surprised to have received another email from William Hill stating that there had been a mistake in sending me the free bet BUT to compensate me, they had sent me not only the original £10 free bet offer but an additional £5 one too! Wow I thought, that’s great! So I returned to the website to check and once again nothing was there. Happy to wait for my free bets I later checked my emails again to receive another one from William Hill saying that the whole thing had been a mistake and that I would get no free bets.

Disappointed and disillusioned I phoned the customer service team in the hope that my years of being a valued customer would mean something and maybe they would listen, understand and resolve the situation, I had after all felt so strongly about it as to phone and make a complaint…….. but no, I was advised that it was something that had happened to thousands of customers due to an error their end and that the last email was right and that I would get nothing. I explained that I had been a valued customer for many years and that generally if a company offer something in writing, they are legally (or at least morally) bound to uphold it despite the fact it was an error on their part. Again I was told, no. I realised by the advisors tone that there is no point in arguing the point any further so left the call knowing that I would never bet with William Hill again after the appalling customer service and breaking of promises.

To top it off, I received a “how did we do” style email the following day. I basically explained my experience and that I was going to ladbrookes in future and guess what……… I was still ignored lol!

My advice is…….. please don’t use this company to bet, you are not valued and are ignored. I have also looked on Trustpilot and the number of bad reviews is incredible. We can’t all be wrong but with over 80% of reviews being as bad as it can be……I would advise avoiding William Hill.

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Average Casino, not as good as advertised. Nevertheless, good experience, might keep playing with them.

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ALL POKER SITES ARE RIGGED. …
Let me explain why every single poker site out there is rigged. Imagine you hold a poker night in your home every week for you and 19 mates making 20 players call it a small tournament or sit and go, now of those 20 players 4 of them are very good players and 16 are recreational players or donks / fish !! I can guarantee that 9 weeks out of every 10 one of the 4 good players will win the tournament / sit and go because they are better players because they have applied skill and understanding of the game this is fact. So as the weeks and months go by what happens ? The 16 bad players slowly drop out one by one because they see the same 4 players winning every week, they drop out because they are wasting there time and money that’s fact as it’s human nature !! The poker sites apply the same theory they are not stupid. Let’s say hypothetically a poker site has 1 million customers and 10% of the players are of a high standard and 90% are donks / fish that equates to 900,000 bad players ! They are the overwhelming majority of the sites customer base, the poker site does not want these players to get bored to not win to stop depositing to stop playing so how does the poker site combat this potential problem ?? Simple they handicap each and every player based on how much they deposit the frequency of which they deposit if they are a winning player or losing player how much they win or lose how frequently they win or lose etc to put it in Lehman’s term if you are a good player your going to receive a mathematically impossible amount of bad beats to accommodate the bad players who receive a mathematically impossible amount of good beats to level the playing field thus keeping the majority (90%) of the customer base happy keeping them happy means they keep depositing which means the poker site drives more traffic and makes more rake. These poker sites don’t reward good players because they are the minority (10%) so when your sitting there as a good player wondering how you have lost your 24th flip on the bounce or you’ve just been runner runner’d or 3 outer’d for the 15th time in a day or rivered yet again just remember what I’ve said. You as a good player are designed to lose to keep the bad players (majority) happy because that’s more profitable for these disgusting low life scum bent warped atrocities called poker sites.

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I received emails to state I will be receiving a £10.00 free bet then this was later revised to, £10.00 free bet plus an additional £5.00.
I noticed this was not showing on my account, so after a long 25 minute plus wait on the phone, I was advised they know there is an issue and that they are attempting to resolve this and should receive an email later in regards to this.

Received the new email to state I will not be getting my free bets and that this is an error.

Although this was an error, this is still misleading and should be honoured.
Let's see what Trading Standards will have to say about this.

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I also received a free £15 bet from this website, I placed a bet and then noticed the money had been taken from my account, this was followed up with an email to the effect that the free bet was an human error and I would have to pay the bet.

No worries, I contacted them and stated that as my bet was for a football match that had yet to be played, I requested that the bet be cancelled and the funds returned to my account, as this was a human error on my part, I do not expect this to be refunded, we will see.

I also tried their live chat, waited for over an hour for a response, even though their average wait time was 20 minutes, still no response and still waiting at the time of writing this email.

As far as I am concerned their offer of a free bet and then subsequent withdrawal of the offer, amounts to obtaining money by deception, which is totally immoral. I have told them this via email, will be interesting to see their response. Won’t hold my breath.

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Disgusting company sending out emails regarding free £10 bets And also claiming the a extra £5 goodwill in there too (which are false) then offer no customer service support and only provide a tweet sayimg the email was an error. Tactics to get customers to log in onto there acount maybe? Either way there emails with offers should be honoured . The customer service is atrocious. Much better company's out there to use william hill is a shambles !

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The service from these people at times is awful but their communications strategy and methods are absolutely dispicable.

They commonly nudge the potential customer (potential problem gambler) with promotions and offers which are not actually available.

They appear to purposefully contact the user to offer services and promotions that will not work but will attract the person to the website and require five minutes or more to establish the offer is not available or if they want to query the communication it may take 30 minutes or more depending and for the sake of a ridiculously small promotion value.

Today they emailed me what seems like an insider joke meme stating: " We made a mistake! Have a £10 free bet and another £5 free bet later" only to email again 2 hours or more later using the same headline "We made a mistake" but this time only to request we disregard the last email and while they did indeed make a mistake "your time, efforts, and emotional state isn't worth a thing to us".
They suck. I emailed to tell them all notifications and emails will now go straight to junk as thats what they are; and they respond with a query number. What a laugh.

I signed a petition to support these people against further government regulations and now I see how foolish I was.

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Had 3 emails today offering £15 worth of free bets, which failed to show up when I logged into the site. Then had another email saying the free bet offer was an error. Why was it sent? I will be withdrawing my remaining funds. Generally not impressed with William Hill online. The functionality of the website is dreadful. When I place bets they stay on the bet slip and I have to remove them even after settlement ….cash out frequently doesn't work….the site, especially the mobile app, is painfully slow….and there aren't any good offers. Plenty of other better online betting sites out there, some of which I already have accounts with. The fact that William Hill don't bother to respond to these reviews shows how little they value their customers.

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Multiples emails promising free bets as a ploy to get you to login to your account (or just a very poor promotional team). After 30 unanswered minutes on their live chat and an ignored message to their Facebook page, customer service seems no where to be found. Hours after initial emails, a ‘sorry’ email came through with no recompense.

Even without this mishap, there are far better online betting companies with better odds and promotions. I am now deleting my account.

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Disgusting company sending out emails regarding free bets (which are false) then offer no customer service support and only provide a tweet sayimg the email was an error. Tactics to get customers to log in onto there acount maybe? Either way there emails with offers should be honoured . The customer service is atrocious. Much better company's out there to use william hill is a shambles !

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Nothing loads on website bots win on bingo machines are as tight as the proverbial and now there sending out emails saying you've a free bet in account when you log in nothing there and then they apologise saying email sent in error tinpot company pretending to be a big one NEVER DEPOSIT PEOPLE

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I've been with WH for over 10 years and finally realised i should move onto better sites. WH for a big bookie is incredibally stingy with promos. The withdrawel system is outdated. They are lazy when it comes to daily upgrades-basically the same every day on football.
I strongly advise people to look elsewere, there really is better value sites out there.
Shame on you WH, get your act together.

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Was offered a 5 pound bonus after spending a fair amount however when I got down to 2 pound it said insufficient funds available and took the money back so frustrating highly recommended sky Vegas if you are looking for a trusted gaming site payouts are excellent unfortunately William Hill have let me down

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Played plenty of times on William hill and never get a descent win compared to other bookies.
Their so called promotion The bonus Drop Even when you win you Get a prize Something Like Stake 10£ on a game and Get 5 free spins
The problem is those free spins are at 10p and on top of that they have a 40x wager requirement.
So basically they tring you to deposit 10£ so you could get 50p worth of spins in which you cant withdraw the winnings unless you gamble through 200£ worth of cash.
This is daytime robbery and should be illegal. Just ripping people off

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Small issue corrected within minutes thanks to the Facebook Messenger support service. Very impressed.

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Spend £100 playing 0.20 p and not single bonus worst casino ever don’t play here never .

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William Hill is very poor in everything. In terms of response. They are very slow at it. And if you uses different cards. They will want ID and all other sorts of details. They said to prevent money laundering. How is £100 consider money laundering. Yet they know nobody really reads the terms and condition. They make deposit really easy and withdrawal really hard. They will ask a lot of questions and take days to reply. This is really bad and I don't intend to ever in my lifetime use it again.

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Slow, crashes doesn't respond to in plays bet slip shows empty then full can't remove or start again the cash out button never works and it's all on purpose when it's your money on the line

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I have bet with w hills for alot of years and this so called betting site in shop and on line has ripped me off for some time especially fobt and the staff are so rude and ignorant in pudsey, Leeds , I will never ever bet with these people again and have gone over to bet Fred alot better bookies and site and staff are polite, percentage on the fobt is bull ,were is this so called 97% payout more like 17% payout ,stay away from these scam people

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After going 20/21 ingame across multiple sports every time i make a bet there is a “latency issue” and the number i think im buying is the one produced or i have to accept the rejected bet comeback. Raptors i try to take 223.5 on the under as soon as i open the bet 117.5 the number i handicapped itd be under. Of course they reject yo 116.5 do just to see if theyre messi with me i let it ride. Hawks score with ten seconds left and boom 117 same thing happened in the pistons game. I have honestly had a years worth of Scott Van Pelts bad beats in a week and a half.

During the Mcgregor fight the same thing that happened to a few of you happened to me. Put my bet on mcgregor and the under and put two bets on the under for 1.5 and they just disappeared with my money! Now I still have an unpaid ticket in my account from the over on that 49ers game myself!

Done putting any action in this book. They should be rewarding good There are enough squares on this site for them to give comps etc. I was doing thousands of action a day like high frequency trading. Im obviously not an addict cause i was winning! But thats the excuse they use to flag and short your account. They have shut down a lot of the features i was using. No biggy. Vpned up now Screw William Hill they are hot garbage! Let sue them!

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Just checking to see how many people yesterday made any KC and overs or SF and over bets. My issue is when I bet it on my app it was all good but when I went to look at my win it said I bet the unders. I first made a $20 KC and the overs this happened so I called WH service they said they would see about the issue. Then after that the SF game I bet them and the overs again and could not belive this it happened again . I think I'm on to something and would like to know how many issues people had with same bets. I dont bet the unders with QBs that put up points to me this is a fixed deal because of all the over bets please leave feedback Thanks a knowledgeable better.

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i hate william hill . after 200 usd win i have a limit 0.25 usd on betting . never play on william hill

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SHOCKING SERVICE! AVOID! – Their site and app are standard. They service and common sense is nonexistent. They struggled with the simplest questions. The can't understand English. On so many different occasions. I'd rather be pecked to death by ducks than deal with this shoddy bookies again. There are so many better alternatives. AVOID.

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I’ve used every poker site online I’ve played for 13 years and I can guarantee every site is rigged, let me explain let’s keep it simple for arguments sake a poker site has 1 million customers of that 1 million customers between 850,000 and 900,000 of them players will be recreational players or donks the rest are good players now over the long term the 100,000 good players are going to rise to the top and win the money on most occasions if the game was fair and these poker sites understand this but this is bad for business because eventually the donks and recreational players get bored of losing stop playing therefore stop depositing therefore the poker sites lose money and trust me that’s all they are interested in, so how do they combat this ? Answer, they dish out unbelievable bad beats consistently to the good players therefore levelling the playing field and keeping the donks depositing, the truth is poker sites would rather have all donks and no good players it would make life easy for them, good players are a nuisance, so all you good players keep getting your chips in good and keep receiving the bad beats. Poker sites are absolute scum, I’ve hung my online poker boots up as I’m sick and tired of getting screwed.

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Very good site to use . All ways give better odds then other companies.
My only gripe is that they don’t have contactless for deposits online like most other sites.

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Very helpful on messenger. Did what I couldn’t on the app within minutes

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Super Helpful on Messenger – Extremely Fast Response!

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