William Hill PLAYER REVIEWS(3728)

Mr Barry Metcalf
17 October 2024
Comment from uk.trustpilot.com
Asked to provide id proof of address pictures of bank card then transferred repeat procedure then saying photo is blurred then asked to provide bank statements surely there is a law against this just go to your local bookmakers not WH absolutely disgraceful behaviour .

Adam Wasilewski
16 October 2024
Comment from uk.trustpilot.com
The worst betting website.Draining money like crazy.They said is random win but trust me is not. Nobody win just them!!!!! They are the most thifers company ever. Why they are still on the market???!They have to send some fat envelopes to people who should control them. I wish all the worst to fat bassssstard ceo of this rubbish company!

Kevin
16 October 2024
Comment from uk.trustpilot.com
Outrageous requests when trying to withdraw winnings. Asking for photos of bank statements, bank cards etc. How many people along the chain at WH have access to these photos and information? Leaves punters wide open to fraud. Scandalous and disgusting.

Trevor
16 October 2024
Comment from uk.trustpilot.com
Absolutely disgusting company. They let you deposit over and over, as soon as you goto withdraw they want documents including selfie and payslips!!Then they say the quality isn't good enough and need to redo.How they hold a license is beyond me.Avoid avoid avoid!

noel
16 October 2024
Comment from uk.trustpilot.com
Thieving crooked bastrrds. Played whill slingo, this is without a doubt the most crooked fixed slot on this bloody site, and that's saying something. Wanted 2 numbers for full house, 25 spinsnand still didnt get either number.Next game, 8 numbers wanted, 20 spins not 1 effing number come in.How lobgvis this crooked company gonna be allowed to cheat cheat, sooner the better they are investigated the better.DO JOT JOINN THIS CROOKED SITE, YOU WILL LOSE GUARANTEED. READ REVIEWS, THEY CANT ALL BE WRONG.

Jalen Landis
15 October 2024
Comment from uk.trustpilot.com
This sports book is here to screw over its users. Nevada keeps a monopoly against other online sportbooks and corners the market so they can make terrible rules. 4 leg SGP was placed and a player on the ticket was ruled out prior to the game starting. Bet showed pending the entire game. I assumed the bet would be good to go minus the one voided leg. The bet won on all the legs. The bet was void after the game due to the one leg being voided. I was screwed out of 500 dollars. This sportsbook will find a way to screw over its users. Do Not Use. I will be taking my business elsewhere after speaking with staff they could not do anything due to a terrible “house rule”.

Kitty Cat
15 October 2024
Comment from uk.trustpilot.com
Awful, fraudulent company. I have had my account and followed their rules. But I tried to log in today and was told I'm locked out. Spoke with Mavi and supervisor Ralph. Neither gave me a reason for it. They just told me management decided to close my account. Other companies give you a reason. "You broke rule X" or "We found suspicious activity". Not this company. They refused to give a reason. Just telling me it's closed and I can't get my account back or try to defend myself. I don't know what they think I did wrong but I had read their T&C's and I hadn't done anything wrong. Now they're making me jump through hoops to get the money in my account. I'm 99% sure they will keep it for themselves and tell me "we've made the decision to keep the funds. You won't get a reason why. It's just our decision. GFY" They are an unfair group of liars. I've never had worst customer service and I've been to shops where the staff are teens who hate you and hate being there. They were better than these people. I can't get over how they just expect you to accept "we decided to close your account. Not telling you why. Bye" it's so unprofessional. If you're thinking of trying this company, don't bother. They will happily let you deposit funds but don't expect them to give it back when they decide to randomly close your account for no reason.

Name Publicly Visible
14 October 2024
Comment from uk.trustpilot.com
Live chat is awful. Just terrible. You get put through to a bot who doesn't help and ends the conversation. This happens twice. Then when you ask to speak to someone real, the bot doesn't understand. Five minutes later it gives up and finally puts you through. The actualy person is almost as bad and gives you a copy/paste response before ending the conversation again.I just wanted to know why I was being shown that there's a new bonus drop game only to be told I'm ineligible when I click on it. I would have been fine with a straight answer, but now I'm so fed up that I've withdrawn my money and am going to be taking a time out or self-excluding for a while.

Larry P
13 October 2024
Comment from uk.trustpilot.com
Let you deposit as much as you want…. Then start to get concerned when you wish to withdraw. They, like the rest, should do all checks they deem applicable / necessary before any deposits rather than making life difficult when you want to withdraw. If they were genuinely concerned about where your funds were coming from, they’d enquire before depositing… not at withdrawal stage.

MIsa
13 October 2024
Comment from uk.trustpilot.com
Games big scam customer servic below zero. The worst provider ever

David Merry
13 October 2024
Comment from uk.trustpilot.com
Why doesn't this site let you win iv had my account since 2008 I play 20 p to a pound spins depends how stupid I'm feeling I'm -£2588.08 iv never won a thing I honestly don't know why I still play knowones luck is that bad I'm just constantly being robbed for what 18 years now is that jesus christ u need to be closed down lol

Claudio
11 October 2024
Comment from uk.trustpilot.com
Operating as a charity as they only receive and never pay out. Worse bookies by far

customer
11 October 2024
Comment from uk.trustpilot.com
Total scammers it’s not enough that the slots here are 100% the worst of any site totally rigged but now the bonus drop has a complete BS boost day twice now I’ve won 3 free 10p scratch cards instead of one and I still haven’t won a single penny. Honestly AVOID the scummy thieves and find a decent fair site because this isn’t it

Steven Thorpe
10 October 2024
Comment from uk.trustpilot.com
RiggedRiggedRiggedThere's nothing at all random about the poker play it's so obviously simulated and you are designated either a winning or losing seat. It's nothing to do with the cards you're dealt..It's ridiculous and I'm embarrassed for you.

Ni
10 October 2024
Comment from uk.trustpilot.com
Played 70 on one game and never got a win over £3. There payout is an absolute con. Stay away

James Mcconville
10 October 2024
Comment from uk.trustpilot.com
I recently had a ten game accumulator all be successful but received only my stake back. The reason being it was an original eleven game accumulator but one game was postponed due to rain an hour before kick off The bet was an enhanced offer. So the whole ten other games played were in essence abandoned (voided) by William hill.

K.Choudhury
10 October 2024
Comment from uk.trustpilot.com
Look how pathetic these scumbags at William Hill really are. Below is the reply I received regarding banning me from one of their promotions. I have forwarded their response to Ron Hearn at IBAS, and Debbie Carter from the gambling commission.Supervisor Mira - 09/10/2024 07:06 PMHi Choudhury,Good day! Hope you're doing well.I'm writing about your Bonus Drop restriction.I apologise for the inconvenience caused with regards to this. Our Promo Team has looked at this and they have removed your eligibility for our Bonus Drop promotion.This decision was based on the type of activity identified on the account and/or that your activity was deemed to target our promotions or bonuses in a way other than their intended purpose.We'll review the account again in the future and we will quickly inform you of any changes about this restriction. Aside from the above restriction, you can still enjoy our wide variety of products and services in our site.I understand that this is not the information you're expecting but we respect your decision on how you'll proceed with regards to this.Your understanding is very much appreciated.If you have any other concerns, you may contact us via Live Chat facility through this link:Kind regards,MiraWilliam Hill OnlineCustomer Services Manager

Steven Thorpe
09 October 2024
Comment from uk.trustpilot.com
It's not funny anymore.Stop fixing the outcome.Again the fixtures keep coming and I'm keeping a diary I'm not publishing on here but 10 years of stats won't don't and never lies.I'm watching even closer now and looking behind me for your goons..

Brian Richards
08 October 2024
Comment from uk.trustpilot.com
Does anyone get the free bonus drop anymore? I've been with William Hill for ages and then suddenly, like everyone is saying, the new free bonus drop has been taken away from customers. But again, as mentioned on other reviews they still recommend different games and want you to deposit. It's not like I ever won anything on the old bonus drop!!!!!

Kez Adams
08 October 2024
Comment from uk.trustpilot.com
Since someone won that jackpot of over 5million I've not had one bonus on any slot I've played and it's constantly dead spins the site eats through money like it's nothing bunch of scammers I think another round of fines for fixing slots is in order to for William hill

noel
08 October 2024
Comment from uk.trustpilot.com
STAY AWAY FROM THESE THIEVING CROOKED BASTRDS. YET AGAIN PLAYED 14 HANDS BLACKJACK WITHOUT A WIN. ABSOLUTELY CROOKED AND FIXED.YOU HAVE BEEN WARNED. SLOW DEALING CARDS, OBVIOUS WHATS HAPPENING, RTP IS 99.2,% FOR CROOKED BLOODY WILLIAM HILL NOT PUNTERS. THEY DESERVE TO HAVE LICENCE REVOKED.SOONER THE BETTER AS A WARNING TO ALL ON LINE SITES WHO THINK THEY CAN CHEAT PUNTERS WITHOUT ANY PUNISHMENT.

Steven Thorpe
07 October 2024
Comment from uk.trustpilot.com
Totally rigged up as always, lost every hand in a plot cash game so rebought and called an all in only for 2 of the players both having AA and splitting the pot and my KK said goodbye.Typically simulated Billy Hill.William Hill will be spinning in the grave if he knew what 888 holdings is doing to his legacy.Shocking American money making machine, no care for its customers..Unless you spend more than you win.

Tim Scott
07 October 2024
Comment from uk.trustpilot.com
William hill stopped me from using bonus drop and free spins you get on homepage ever few days. I contacted them and reply was you have limited access to some of our promotions due to our Safer Gambling commitments.They let me deposit money and pay for spins but those they give customers for free i can no longer get. Makes no sense

Conor Haines
06 October 2024
Comment from uk.trustpilot.com
Horrendous company and app. Should have closed my account a long time ago. Issues from being offered cash outs but not being able to take them were blamed on a “malfunction”. Casino game payouts are horrendous compared to other apps and now I am no longer allowed to participate in their daily bonus drop (presumably because I have spend limits set on my account). They are not interested in anything more than getting as much money out of you as possible, as proven when they didn’t honour the cash outs I was offered a couple of years back. Plenty of better companies out there.

LS
06 October 2024
Comment from uk.trustpilot.com
Been a member for years. Mainly play bingo, occasionally other games. Never placed bets unless they were free. Not a big spender but still a loyal customer until now. So imagine my surprise when I find my access to free promotions is suddenly restricted, funnily enough not long after a withdrawal. The reason- some garbled nonsense about responsible gambling yet I can still deposit!? Their customer service is pathetic and I won't be giving them my money in future. I recommend avoiding at all costs. Plenty other better sites around.

Colin
05 October 2024
Comment from uk.trustpilot.com
After not receiving my £30 sign up bonus I contacted support. Overall it was terrible. Took over an hour, was transferred to numerous people, lost contact and was back to the Chatbot again. So 1 star for that.However, my 5 stars are for Daniela who was able to sort out my account and reinstate my free bets when no one else could. Thank you Daniela

Louie Lamptey
05 October 2024
Comment from uk.trustpilot.com
I don't get william hill. Got stopped from playing only their bonus games and their reason is ridiculous. We're worried about your safety yet you'll still let me wager my own money. What a crap excuse. Maybe the reason is more that I withdrew £600. Anyway you've fixed the games, to your advantage. Don't ever say you're concerned about my safety again.

Mr Gittings
05 October 2024
Comment from uk.trustpilot.com
Wagered £10 to get 10 spins yet 10 free spins gave me 18p what the bloody hell are you playing at you scamming cows.

Steven Thorpe
05 October 2024
Comment from uk.trustpilot.com
Just played the daily freeroll and the same person won everything for an hour and 22 minutes.How is it random, I played safe as houses while I couldn't of possibly won this player. I record play now after years of this ridiculous simulated play..Random.. I do not believe...

Steve Havard
04 October 2024
Comment from uk.trustpilot.com
I have enjoyed playing slots etc with WH app and I have had no issues with withdrawing money. However I don't know why I have been classed as inegible to play the bonus disc for the last few weeks. I have tried depositing money and have won and withdrawn without any problems. I seldom use the site since this issue that has stopped me from playing the bonus disc. Please can you sort this out and I will return to playing regularly again. My Username is TTSteve

Dave
04 October 2024
Comment from uk.trustpilot.com
There is no word that describes this robbing website. I'm so angry I have just closed my account , please save your money and avoid at all cost. These guys need to be shut down quickly, you don't even get a fair play anymore.

customer
04 October 2024
Comment from uk.trustpilot.com
BOOST DAY on the BONUS DROP a whole 3 crappy scratch cards instead of 1 a whole 30p worth and surprise surprise not a single win utter scam site only getting worse

James Stevenson
03 October 2024
Comment from uk.trustpilot.com
William Hill have placed limited access to the promotions page on my account preventing me from accessing any promotions which are usually available free of charge. They allege to have placed this restriction on my account in line with their safer gambling commitment. This I find ridiculous given the fact that I am still allowed to deposit and play my own funds but not allowed to play free promotions 🤣. I was put through to the same supervisor on 2 occasions and he ended the chat both times before I had chance to respond even though he had not resolved my issue.

David Wright
03 October 2024
Comment from uk.trustpilot.com
awful app and user experience, had 11 player shots on target tonight across 3 games. With 60 mins played I had 9 out of 11 should have been green williamhill had 3 registered shots on target on my coupon. Soon as the games ended all the stats updated and sure enough 9 of them turned green. Some nice features have been added ro the wh betbuilder that's why I used them instead of skybet tonight. More fool me i would have had a cashout of £5-800 if I had. Williamhills site just seems to be PERMANENTLY down or no signal or whatever but I won't be using them again

Steven Oswald
03 October 2024
Comment from uk.trustpilot.com
Please stay well clear from the Spinner Games, I bet £100 on 12 Masked Fire Drums at £1 a spin, all I got was Dead spin after dead spin it basically took it all with only small wins in-between, most of there games are programmed to take only and you have not got a chance. I don't expect to win everytime but all it did was take take take, and if you do manage to get into a bonus game 99.9 % everytime it gives you the lowest prize. Please stay well clear they are just take merchants.

customer
03 October 2024
Comment from uk.trustpilot.com
Just another scam company trying to claw back millions in fines through there customers with rigged slots AVOID

Alison Treen
02 October 2024
Comment from uk.trustpilot.com
Loved playing this site did win on promotion wins but deposited loads and then had my promotions stopped so beware when the fun stops it stops 😭 and I loved Betting on this site but no promotions means I shop elsewhere have considered reporting

Mrs Neville
02 October 2024
Comment from uk.trustpilot.com
Placed £50 on out of my account, can’t find it anywhere got to wait for William hill accounts department to see where it’s gone been waiting 24 hours and still no joy, do not bet online with this company a complete shovel

Macaulay
30 September 2024
Comment from uk.trustpilot.com
Randomly in February of this year I could not log into my William Hill account. For months I contacted WH and was given the same bull**** answer. Here we are 7 months later and I chased them once more to see what the hell was going on. No longer could they say the same excuse of "Your account is being routinely reviewed".Well imagine my surprise when I receive a blunt response back saying my account will remain closed and this is "non-negotiable". So basically they have closed my account which was in good standing, for ABSOLUTELY ZERO REASON, and then do not even tell you about it. Apparently this is a business decision by WH. I fail to see how closing loyal customers accounts randomly without reason or explanation is anything but incompetence and pathetic. Great way to treat their customers. Luckily I am a member of another bookies and thank god. I am glad I will not give another penny to WH when they treat their customers like garbage and randomly close peoples accounts. Good luck even managing to speak to anybody other than their copy and paste online robots. Disgraceful company.

Steven Thorpe
30 September 2024
Comment from uk.trustpilot.com
Riddled with simulated poker.Totally fixed.Ridiculous runs and stitch upsIf your Iq is below 125 this company will love you long time.

Nikki
30 September 2024
Comment from uk.trustpilot.com
They used to be really good, had some good wins no problem but this year they are awful!! WH are happy to take your money but keep blocking promotions saying "player not eligible". Will not be using WH again!! Better sites out there with better promotions and they don't prevent you from claiming them. WH need to be investigated as they are robbing people blind.

dangeruss trixie
30 September 2024
Comment from uk.trustpilot.com
William hill games do not let you win I have stupidly deposited over 200 pounds in the last 12 months on there slots and I have never won anything the best I have done is broke even on 1 occasion it's absolutely disgusting how they advertise saying you have a chance of winning when really it's a massive scam. I've played ladbrokes coral and both let you win once in a while winning a lot more than you deposit sometimes I lose but it's not constantly like William hill absolutely disgusting terrible site if I could give a 0 I would

David
29 September 2024
Comment from uk.trustpilot.com
So just over 10 days since my last fat frogs review and I'm still on 40 free spins at 10x and still no bonus another 80 quid at 20p spins but I'm assuming this is my bad luck a william hill not ur robbing site

Louise
29 September 2024
Comment from uk.trustpilot.com
Awful experience. Banned me from promotions for no reason. Always lose never win enough to withdraw. Rip off scamming poor rude customer service. A disgrace

Aw
29 September 2024
Comment from uk.trustpilot.com
Shocking how you have changed the bonus drop daily I won’t be playing at all now my account is closed and looking at the other reviews I think your site should be down to thieves!!!!

Robbie Odonnell
28 September 2024
Comment from uk.trustpilot.com
Do not bed with these scummy lot. My partner put a bet on for a certain player to have a shot on target and score or assist in the game as part of an acca with a few legs…he didn’t start and they didn’t void it and came out with rubbish excuses to work their way out of paying out. Much better sites out there that scam u.

Timmo
28 September 2024
Comment from uk.trustpilot.com
William hill are shocking of a company they have no problem taking your money when they win. I have lost £1000 taking bets after post time They don’t seamed to mind that at all. Been betting when the horses not out of the gate and they have taking my money the horses have won. But guess what they say it’s void and was put on late and they just send you your money back absolutely shocking. Missing out on £1000s pounds. Even complaind in chat they just close the chat and say it’s void sorry nothing we can do. It’s not just one u off they do it a lot there really needs to be a investigation into it horrible company

K.Choudhury
28 September 2024
Comment from uk.trustpilot.com
These scumbags at william hill seriously need a bullet in their skulls. Nothing but disgusting people. Telling me I'm no longer eligible for any promotions. But they are ok with taking deposits.

customer
27 September 2024
Comment from uk.trustpilot.com
Biggest scammers in the industry in the top three with Ladcrooks and coral this site only exists to steal there games are so massively rigged you have zero chance only play here if you enjoy losing all your money plus customer service are completely useless
Steven Thorpe
18 October 2024
Comment from uk.trustpilot.com
This really is rigged I just played over 2 hours and rebought chips 5 times and done the add on and just watched my chips dissappear, there wasn't one hand I could have won,, not a single hand.Daily free tournament was slightly better but it doesn't seem to matter what cards you get it's the seat or the player that wins it doesn't matter if you have 72 os if the computer wants you to win then you will.It's not random at all or I would win more often and it's nothing like real life play at all, that's how you can tell over time when it's always the same numpty playing like a donkey that wins. Bot?.
This really is rigged I just played over 2 hours and rebought chips 5 times and done the add on and just watched my chips dissappear, there wasn’t one hand I could have won,, not a single hand.Daily free tournament was slightly better but it doesn’t seem to matter what cards you get it’s the seat or the player that wins it doesn’t matter if you have 72 os if the computer wants you to win then you will.It’s not random at all or I would win more often and it’s nothing like real life play at all, that’s how you can tell over time when it’s always the same numpty playing like a donkey that wins. Bot?.