William Hill PLAYER REVIEWS(3728)

John Jolly
10 September 2024
Comment from uk.trustpilot.com
I have been a loyal customer of this Company for many years, but suddenly the approach by William Hill towards its customers has become both cynical and dismissive in the extreme. I have raised legitimate and serious ethical concerns with the Company regarding their dubious Business Model, which have been repeatedly flatly ignored and remain unheeded. I believe it to be only a matter of time before WH's Practices are brought to the adverse attention of The Gambling Commission, in the UK. The one star rating is a misnomer, as a zero rating for this unworthy Company was not an option....

Beatrice Spencer
09 September 2024
Comment from uk.trustpilot.com
Terrible app. Ive been trying for 30 minutes to put a teaser and 6 teamer. Keeps asking me to accept change when this is no change. Been waiting week to bet these games and wont take ny bet. I was only able to put a 3 teamer in, but nothing else. This app everytime i use i have problems. It will add bets back on after removing them or not add bets on a parlay and automatically remove them. Just terrible.

Isobelle
09 September 2024
Comment from uk.trustpilot.com
One week on from raising an issue, zero contact. It's not even anything complicated. Just gave up waiting on the chat facility to become available. I've asked for the formal complaints procedure but they won't give it. Join this lot only if you want the worst possible customer service. I'm reaching out to the regulator in hopes of getting things moving. SLSCS-7085 if anyone there cares to assist. Please don't tell me to get in touch again. That doesn't help. You have my email so you get in touch please.

Becky Marie
08 September 2024
Comment from uk.trustpilot.com
Would give 0 stars if I could. How on earth can you justify £500 on £2 spins and not 1 single bonus?????! I fully understand you don’t always win but wow this is a joke!! Most I got on a line win is about £4. Utter rubbish. I really hope someone has reported you to the gambling commission because you need investigating. Disgusting

Pakieb
08 September 2024
Comment from uk.trustpilot.com
I’d leave no stars if I could. There customer service is non existent unless you are depositing on a constant basis they don’t want to know you. Proof that they rig their games aswell as I stopped depositing over the football break I noticed the promotions stopped aswell. When I was depositing on a regular basis I was winning on their daily bonus every time but once I stopped depositing I lost everyday then to be excluded from bonuses due to my account receiving a THOROUGH REVIEW (me not depositing over the football break). Stay away from this crowd

Customer
08 September 2024
Comment from uk.trustpilot.com
This was the one site I always trusted and played on. Suddenly I am not eligible for any promotions and though I have raised this with WH they will still take my deposit with no explanation. Really WH...Your better than that surely

AJK
08 September 2024
Comment from uk.trustpilot.com
Tight as hell, the daily 'bonus plop' is a game where you can lose daily - every day! It's just pathetically poor for customers as this company has zero loyalty, I stupidly bet with these for weeks losing cash with no bonus return for the pain just false promos that don't exist or that lose every day to add to the woe to make you chase losing bets, all their promotions are next to nothing but they're happy to take your cash and continue to advertise THE BONUS PLOP. Wouldn't recommend anyone use this site.

Ben Pullen
08 September 2024
Comment from uk.trustpilot.com
All the negative comments!!. It's gambling. 98%of the time they win. I lose most of the time. But 2 weeks ago I withdrew 200 from a 30 deposit. Yesterday I took 400 from a 20. On slots. So that's 600 from 50 in 2 weeks. It's your choice to gamble and be prepared to lose. It is rigged and sometimes your luck. Most of the time your not. Be careful

Lee Morris
07 September 2024
Comment from uk.trustpilot.com
Do not use William Hill went to use my account and had been blocked for absolutely no reason. Couldn't withdraw funds went on live chat and they just make you go round and round in circles emailing bank letters driving licence bank card they are terrible

customer
07 September 2024
Comment from uk.trustpilot.com
Featureless rigged games running on 90% dead spins every deposit a massive regret zero fun from a scam site easy top 3 biggest ripoff casinos with more and more fines for there practice AVOID this place it’s not at all fair

Neil mahoney
07 September 2024
Comment from uk.trustpilot.com
Good morning uk, I have been playing William hill's BONUS DROP! And for some time you Don't win, but when you do it's only 20p 15p 10p 5p very rarely if ever you win £3 £2 £1!!! Day tryed to play it and it said! I'm not eligible 🤣 thanks William hill.

Stephen Vaissiere
07 September 2024
Comment from uk.trustpilot.com
Why don't the regulations investigate this company. Holding back cash out options an say its for customer best interest. Absolutely disgrace

MIsa
07 September 2024
Comment from uk.trustpilot.com
Scam scam scam. No chance for win. If you want bonus you must make minimum 200 spins and in bonus nothing maybe 10 pounda.

Anthony Vincent Bruno
07 September 2024
Comment from uk.trustpilot.com
Took deposits from me, knowing i was self excluded. Scum of British bookmakers

Sandeep
07 September 2024
Comment from uk.trustpilot.com
Fraud betting site when you win you cant cash out someone should take action its illegal and government allow them to do scam

Hish
06 September 2024
Comment from uk.trustpilot.com
One of the worst online casinos in the UK, terrible payouts on bonuses and you barely win on this site, plus they take away your promotions for weeks or months when your enjoying a gamble Claiming it's safer gambling but yet let you deposit and wager loads of money while they take away your promotions, never seen such a scam in my life, rip off site, stay far away from william hill

Jeffrey Dix
06 September 2024
Comment from uk.trustpilot.com
DON'T GO NEAR THIS COMPANY. Horrible staff. Slots are so rigged. It's amazing that this company still has an operators licence. Please stay well clear of this dodgy company. Read all the other bad reviews.

Laurence Strickland
05 September 2024
Comment from uk.trustpilot.com
Playing goonies , what a shower of horse plop ,1 feature £10 back , my £60 lasted less than 8mins day light robbery , something not right with willhill. Why isn’t this getting looked into . The gambling commission of Benter then the websites themselves.

Jenni
05 September 2024
Comment from uk.trustpilot.com
Something not right. Ive played WH for years and won on occasions. Lately just nothing, on some games not one win at all. Just feels something not right and after reading other reviews, i wonder even more. Hope maybe im wrong and an i am able to right a decent review.. as i used to love playing WH

Edward Naylor
05 September 2024
Comment from uk.trustpilot.com
Slots are just a big disappointment anytime you play!

Stuart King
04 September 2024
Comment from uk.trustpilot.com
When you deal with William Hills, the bookmaker you would think that you would be dealing with an honest Company, far from it. They will offer Free Spins on their Casino games but when you win they DON’T PAYOUT.If you complain they will investigate unfortunately you do not receive the results.If you think you are going to win and something happens they bring out the Rule Book, this week in the US Open Tennis Tiafoe was beating Dimitrov 2 sets to 1 and 4 love in games but as Dimitrov retired William Hill voided the bet, most bookmakers would have settled as the match was virtually over.WILLIAM HILL DAMAGED YOUR WEALTH, go elsewhere like Paddy Power

Nikola
04 September 2024
Comment from uk.trustpilot.com
Worst online gambling possible. Their promotions don't work because their software system is useless. Support is acting like bots copy pasting info only and not even bothering reading your messages. Too many ways to scam you out of your money you will regret using this. And after all that scamming it won't even let you bet the amount you want on a match because the odd is too high?????

John Demagio
04 September 2024
Comment from uk.trustpilot.com
Do not Trust. Their Pragmatic games give no more than 4x on a Bonus round and they limit your sport bets the moment you win anything. Very Dirty Company

DAVID WILSON
03 September 2024
Comment from uk.trustpilot.com
Diabolical had shot of slots game called eye of horus played about 125 spins got nothing not 1 bonus game with all they spins is terrible

XYZ
02 September 2024
Comment from uk.trustpilot.com
avoid scammersreactivated my account from 8 years ago then suddenly i am getting a lot of casino and gambling spam emails everyday. they must have leaked my email to third parties! the emails are very clever and goes into the inbox and not the 'junk' so everytime i open my email everyday there is atleast 20+ online gambling/casio spams into my main inbox.

Cara Millard
02 September 2024
Comment from uk.trustpilot.com
I’ve been with William Hills for 35 years including their betting shops. The online help is dreadful. I’ve had no replies to the 4 times I’ve contacted them about their product App not working on my apple 15 plus on the Apple Application site. I’ve even asked to make a complaint and they’ve ignored that as well.Since the World internet outage I’ve now lost over £100 in unpaid, cancelled bets or money gone from my account in the past two months including No cash back when I opted in to get 10% back on all roulette losses.i got nothing back & spent over 2 hours online help and got cut of on a few occasions. I even thought id inform William hill of this 404 Error code on all the 3 apps, sports, vegas & Poker when I try to login it comes up with a “404 error CloudFare error blocked”I was told just use your laptop!! I can’t use my laptop to place bets when I’m at work & they must be losing millions from customers who don’t have laptops anywhere near when they are working. So all the Apple phones using the Apple William hill apps don’t work. My account login name is TheSharkTankNot even a token of appreciation of the hours spent trying to get in touch with the right team to warn them of their software. I’m a computer scientist & kept getting told as they could not be bothered to try again or re-install the software again!! I tried everything I could before trying to get past the bots to fix my problem. How many others get this error & how many can’t access their accounts on their iPhone. They can try reaching out to me via here on trust pilot as I’m not willing to spend anymore more hours which total 8 between outage problems & money missing or not paid back to me. £100 does not seem a lot but it adds up over time. I’ve not had one reply from complaints!! No token of appreciation from William Hill. . & my wife Cara Millard aka ( Owlybird) has the same problems on the few times she uses the racing App. Regards Dr. Jamie Millard PhD.

Isobelle
02 September 2024
Comment from uk.trustpilot.com
Should be a minus star available TP. Game didn't pay out. Investigation started apparently. Just got asked to wait for 10 mins for update on chat with Queenie. Got cut off after 30 mins. Went through security again with Keil, waited another 10 mins to be told no update available. The authorities take this behaviour very seriously so please complain to them. Massive fines are handed down so it's worth it. I'll definitely be doing so. Like others say, there is no customer services at WH. Disgraceful organisation. Chat is an utter joke. I'm not convinced it's even real people. AVOID, there's so much choice.

That Gadus
02 September 2024
Comment from uk.trustpilot.com
Worst of the worst, utter rip off site. Nothing ever pays out. Gambling is gambling, but literally nothing ever pays out. You'll always constantly be down if you use these scam artists.

John
01 September 2024
Comment from uk.trustpilot.com
In general I am anti-gambling / anti-betting. I don’t like to see betting shops as they lower the tone of the neighbourhood in my eyes and are a visible indication to me that the areas in which they are situated have some social deprivation. I feel sorry for the people who regularly frequent these places and also their families and loved ones who often bear the brunt and pain of gambling addiction.A few weeks ago I found myself in one of these places which was William Hill in Ollerton, Nottinghamshire. It was the first time that I had stepped foot inside a ‘bookies’ in 30 years and I didn’t like it. It felt wrong to be in there and I felt like a fish out of water, but I felt compelled to place a bet because if I hadn’t, and my really strong instinctive feeling paid off, I would have been kicking myself later. I didn’t know what to do in there, I hadn’t got a clue but I was helped out by a really lovely, very friendly and most helpful dark-red haired young lady working in there. I placed my bet that Jeremey Corbyn would be re-elected as a member of parliament for the Islington North parliamentary constituency, despite the fact that he had been previously demonised by the British right-wing gutter press, the ‘Establishment’ and even by some in his very own Labour Party. I had ‘insider information’ ….. As I knew that Jeremy was an absolutely honest, decent and uncorruptible ‘man of the people’ and that he had been an amazing and much loved MP for the people of Islington North for decades and they would not abandon him as his former Labour Party had done.I betted £200, at even odds, that Jeremy would be the chosen one by his constituents. He ‘stormed it’ with a massive majority as I felt sure he would. Well done Jeremy!!!!! In hindsight I wished that I had had the courage to bet more, but it was a ‘gamble’ after all and I would have been kicking myself if I had gambled away a larger amount.Two days later I went back to William Hill in Ollerton, to collect my £400 winnings but this time was ‘served’ by a young blond woman who couldn’t have been more different from the first one. It seemed like an effort for her to avert her eyes from her phone screen to look up at me as I stood at the counter. I said that I had been in a couple of days before to place a bet and that I had now returned to collect my winnings. She seemed quite annoyed that I had actually spoken to her and also of my ignorance of the betting etiquette in this shop - apparently I should not have spoken and just plonked my betting receipt down upon the counter “just like everyone else does”. I would best describe her behaviour as extremely surly and that’s being kind to her. She was so different to the lovely young lady working in there just two days before. Would I use William Hill again? Perhaps, but if I ever go back to this one I will stick my head inside the door first to see who is working in there on the day!Oh, I just remembered this - the surly one paid me out with £400 in new Scottish Banknotes which was a bit of a surprise as I had assumed that the bank card that I used to place my bet would also be used to credit my account. I didn’t mind though as they were all genuine banknotes and spendable and I liked the look on the young lady’s as she counted them all out and handed them to me.That part was a very good and most enjoyable experience xx

gary v
31 August 2024
Comment from uk.trustpilot.com
betting site is so so, but avoid the casino at ALL costs none of the slots meet the legal RTP standards, not sure how they get away with it they are a TOTAL joke 200 pound for a 20p play feature every time and pay 20 X if you are lucky!! i have recorded hours of play and sent it to the gaming commission i really hope they look at what i have sent it is almost unreal! dead spins for hours until you have put so much on the games you think it might pay some back but i can assure you wiiliam hill slots will NEVER!!!!!!!!!!!!!! NEVER!!!!!!!!!!!!!!! give you a fair play they are so rigged you have less than zero chance of a fair play for your money..AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Steven Thorpe
31 August 2024
Comment from uk.trustpilot.com
AK v A4.Flop A. 2. J.I go all in with my AKThey callTurn and river 3 and 5.This happenes often over almost 5 years. Randon!. I think not as this isn't the only thing I noticed but it's the one that repeatedly elimaned me from the evening tournament. Fact. Now decide or criticise it's entirely up to you but I will persist with it, only free stuff though.

Amir Abzadeh
29 August 2024
Comment from uk.trustpilot.com
Don’t recommend this site to anyone the live chat is rubbish you keep getting passed on and ignored stay away

Bia Bia
28 August 2024
Comment from uk.trustpilot.com
This site is s***y!!! AVOID!!! Taking the miney continuously without paying anything. After they have enough they just talk about safe betting b**** t and cut even the promos! Safe betting decided by them! A rigged and shameful site! Search others, this one is not paying none, just take take👎🏼👎🏼👎🏼👎🏼👎🏼

Sehmus Kaya
28 August 2024
Comment from uk.trustpilot.com
U CAN LOSE UR EVERYTHING.. HERE IF U TRUST MY 20 YEARS GAMBLING EXPERIENCE. JUST BE FAR FROM THIS WH. BUT OFCOURSE THATS UR MONEY :)

RayRay
27 August 2024
Comment from uk.trustpilot.com
And 100 today not 1 bonus nor have I triggers the fire and roses rose Something serious not right how can't I play so much and not get one bonus I'm at 9.5 maxed on the huge rose that amounts not even going up anymore yet it won't fire up are these slots rigged ??? Seriously can't be luck not one bonus in over 150 spins on £1 in 3 days each time sometimes more never knows another site in my life to be so mean as William hill I'm recording every play spin now as back up proof cause I know something wrong here

Bob kippuz
27 August 2024
Comment from uk.trustpilot.com
I do £2.47 goliath bets, and on multiple occasions there is no cash out during the second half. On one particular bet I had all 8 winning but no cashout offered. Eventually 4 won, minimal return. Terrible service. If you can't run it, you shouldn't offer it. I will be taking my business elsewhere as I feel I am being robbed. You know when you gamble that the odds are stacked, but to then be robbed, leaves a bitter taste. Charlatans

Steven Thorpe
27 August 2024
Comment from uk.trustpilot.com
Astonishingly rigged.. I've just rebought multiple times over an hour and won one hand, often going all in and getting the worst results but notice the pattern..Kudos for showing yourself and shame on you william Hill /888 rats.....Unfair fixed simulations. 80 hands and one win...After the add on was exactly the same. I really couldn't have won if I'd had my own version of the app... Nothing to do with bad playing or trying to win.It's Baaaad.Really Bad..Play free or don't bother..

Olivia Walker
26 August 2024
Comment from uk.trustpilot.com
Trying to prove my identity to get out £12 I've won. Didn't ask upfront before they take your money!!! I've done everything you want in the right format and date and keep rejecting it. Scammers just want to make it hard to get your money out so you stop and they get to keep it!

William Harris
26 August 2024
Comment from uk.trustpilot.com
Slots are definitely fixed plus I can't take part in promotions 🤠

Abbas Mohseni
26 August 2024
Comment from uk.trustpilot.com
I do could I would give ya all 0 star , I played big bass bonanza on your app and I had 300£ in my accounts, I played 50 pens now that means 600 hundred time and haven’t got a single free game , u might say it’s all random but the fact is your app isn’t the only app that I use , you guys are just scamming

Rachi
26 August 2024
Comment from uk.trustpilot.com
So I keep trying the the fire and roses joker game my fire rose been blown up for months you think I can trigger it NO The king millions had few times you think I can get over £10 on it NO Absolutely worse pay out site can't trigger bonus if I do get the lowest pay out possible This site seriously has to be worse site in every site ive played Absolutely zero back it makes you get right down to last few pound giving back a £30 spin not worth banking William hill seriously this game is tricked how can I be stuck on my fire rose for so long with out it triggering ? Even lowest payout is at its max of £75.00 won't go further Absolutely joke !!

Liam
26 August 2024
Comment from uk.trustpilot.com
Biggest scammers out there games are absolutely shocking you never win live chat the worst run by con people absolutely hate this site needs closing down well done scam hill

Patryk
26 August 2024
Comment from uk.trustpilot.com
Scammers, their slots are rigged even more than other sites. Customer care team is useless and that’s very long to respond. They just scammed me on the promo, which I opted in and wagered required money than they refused to add spins.

Carl Woods
25 August 2024
Comment from uk.trustpilot.com
What has happened to William Hill! Used to be one of the best now one of the very worse! Awful odds! No boosts! Miserable staff and pathetic promotions! Gone downhill it's a shame

Dawn Miller
25 August 2024
Comment from uk.trustpilot.com
Blocked my account after a big win customer service keep bogging me of to another department and keep me waiting and never reply. Reporting to ukgc and further needs closing down robbers

Matt Wilson
23 August 2024
Comment from uk.trustpilot.com
William hill decided without warning to shut my account down whilst I had a bit of that cost £10. The money was not returned, I have reached out to customer support over a week ago and there has been no contact. This company is fraudulent, they may appear to be legit but they really are not that's just their large advertising budget from all the people they have ripped off.

customer
23 August 2024
Comment from uk.trustpilot.com
Totally featureless running on about 90% dead spins scam site top three biggest ripoff casinos if you enjoy losing money constantly this is the place for you. AVOID THESE MASSIVE THIEFS

Chloe Dee
23 August 2024
Comment from uk.trustpilot.com
Messaged them on live chat to ask if they do a birthday bonus because I have heard of other people getting them and they said no and only the bonuses on my promotions page are what's available, so I said they all involve me spending money and your payout is terrible so no thank you and ever since then I've not had a single win off the daily free game the counter always lands on the big X so they've obviously applied a block to my wins. Scam scam scam lolll. Before this convosation between us I was getting atleast a few pence wins on the daily free game and occasionally £10 but ever since nothing, so it's clearly been blocked.

Colin h
22 August 2024
Comment from uk.trustpilot.com
Absolutely robbing scum of the earth, been with william hill for years and used to use the free spins and the bonus drop promotion also spent money and recently I spent some money on there and the free spins and bonus drop have been took from my account they said because ive spent money well that's a load of rubbish happy to take my money but not happy to give me free spins and the bonus drop promotion. Absolutely robbing scum of the earth I've now closed my account down now as will never ever be spending any money on william again I suggest anyone that sees this to not spend any money on them. The customer service I received was very blunt like they are not bothered at all along as they've got my money.
Richard
10 September 2024
Comment from uk.trustpilot.com
I been removed from the "Daily Drop" for apparently abusing the offer. How can you abuse an offer which you get for logging in ?Yet I still receive daily emails trying to.get me to loggin. But it's okay I can still deposit £50 and stake £50 for 100 free spins. Probably until I win using them..Scumbag tactics
I been removed from the “Daily Drop” for apparently abusing the offer. How can you abuse an offer which you get for logging in ?Yet I still receive daily emails trying to.get me to loggin. But it’s okay I can still deposit £50 and stake £50 for 100 free spins. Probably until I win using them..Scumbag tactics