Yeti Casino PLAYER REVIEWS(74)
slh
05 October 2023
Comment from uk.trustpilot.com
Had a substantial win but also deposited a lot so overall a 'respectable' win really and a fair and honest/open review here taking all into account:customer service 5*-brilliant servicevariety of games 5*-great selectionwins 3-4*-fair and like other sites reallyverification -0* and zero if possible-absolutely awful, extremely stressful process and worrying re amount of info/documents requested and repeat requests for same info, awful beyond words sadlywithdrawal time -0* and zero if possible-takes a very long time to get winnings and majority of other sites so much better for this, very poor and again very stressful If the 0*/zero * issues can be improved then this would be 5* site but until this improves will use and recommend other sites going forward as the issues on this site far outweigh the great stuff sadly and really not worth the stress
Keith Armes
26 September 2023
Comment from uk.trustpilot.com
Joke casino they let you put money in and wont pay your winnings .Avoid yeti casino thats my WARNING !!!.They are hard up if they wont pay my £46
Stewart Wood
19 September 2023
Comment from uk.trustpilot.com
I was allowed to deposit twice and play for an hour or so, until I won a bonus and then my account was locked before I got to play the bonus. They said it was related to my Gamstop registration, which is fair enough, but why can they take 2 x £100 deposits and then lock the account when the wins are coming in. Don't play at this casino, seem like a bunch of scammers to me, with really bad licencing, and they don't follow the rules
David Owens
11 September 2023
Comment from uk.trustpilot.com
so i played the sports books for a few months, got my account up like 500 pound at the end up, PASSED VERIFICATION and then a few weeks on i got my last 250 pound bet i got up they paid it out then limited my account and suspended it, i guess they only want the losers and god forbid a normal working class man earns a few bob, they suspended me because win bets, STAY AWAY- i will not be back
disappointed
31 August 2023
Comment from uk.trustpilot.com
Super bad customer service, chats get closed if you don't reply in 5 seconds. They take the money right away but will take days to pay it and sometimes even that fails multiple times. Yeticasino keeps blaming trustly on this even if you don't use trustly and it works on other casinos. Avoid this scam site at all costs
Callum S
29 August 2023
Comment from uk.trustpilot.com
I joined yeti casino and placed a bet on football at decent odds compared to other betting sites, I withdrew 1050 and played the remaining 50 on slots which won absolutely nothing! The day after withdrawal I was asked to verify the account which took about 30 minutes then waited another day for withdrawel to be processed, payment reached my account same day! I will definitely use again to place bets but would rather go elsewhere for casino.
Jay Wisehall
12 August 2023
Comment from uk.trustpilot.com
Well my yeti casino experience started off well I had a 3,000 win no problem they paid this into the account i had registered and deposited with. However further down the line I changed my bank card I made 3 deposits and then tryed to withdraw but they want u to upload the bank card to prove its you even tho the name is the same...same address ect.In the meantime you carry on gambling the money you Would have cashed out. There absolute scammers in my opinion they make it awkward at any opportunity to stop you withdrawing your winnings. No other casino operates in this way.No thanks yeti I will be closing my account. Selina Macdonald.
Steve Obi O'Brien
19 July 2023
Comment from uk.trustpilot.com
After I provided the requested proofs I was paid a decent sum of winnings within 10 mins.Customer care team responded in time frames said and we're always polite.
simon smallwood
07 July 2023
Comment from uk.trustpilot.com
Same issues here… very easy to deposit money and play but if you win they aren’t keen on paying out. Tried to withdraw via Apple Pay which was how I deposited the money initially. 24 hours later it was declined. I then had to provide passport & utility bill and tried to withdraw again as account was then verified. 48 hours later it was declined. I then had to submit a PDF of my bank statement showing the deposit to Yeti including the date which I submitted again. I then phoned them on several occasions as the account status kept switching from verified to not verified. 48 hours later account was verified again and funds were withdrawn. It took over a week and a load of hassle to withdraw £60Don’t bother!!
Craig
19 June 2023
Comment from uk.trustpilot.com
I have only paid money in and after losing a few quid I self excluded myself permanently. After a month I constantly get emailed , phoned and text offering promotions to play . I thought this was illegal ?
Wiesio Bialas
06 June 2023
Comment from uk.trustpilot.com
Scam as f.a#k after depositing lots of money asking me for certificate of birth when I'm polish living in UK wt.f lots of joke website it's a scam don't want to withdraw 60 pounds lol
Zubaidah
17 May 2023
Comment from uk.trustpilot.com
Exceptional service.I made a withdrawal yesterday,my account was under review today and same day withdrawal was processed and money was paid into my account 5hours later. What a wonderful experience. I was so worried after these bad reviews but this service was amazing and faster than other casinosZubai
Bethan
07 April 2023
Comment from uk.trustpilot.com
Excellent customer service, verified within an hour.Had one or two questions to ask and the online chat was exceptional, her name was Freya I think.I wasn’t able to withdraw via Apple Pay, could be to do with my bank and it was declined, so they suggested Trustly, which I’d never heard of, but was reassured on the online chat by this method.I have just received my withdrawal this evening, the same day of withdrawing. Honestly after reading the reviews on here, I was really getting worried over receiving the withdrawal, but zero problems at all!Thank you
Ryan Hewitt
02 April 2023
Comment from uk.trustpilot.com
Pure garbage , cheap cheating c@nts have the setting on lowest possible payout. Don't recommend this site for slots or live casino. Live casino best at Betway and Playtech Blackjack
Stephen W
25 February 2023
Comment from uk.trustpilot.com
After a heck of a struggle and sending a ton of id your ac may get verified, but to no avail because they make excuses like technical errors or they don't accept mastercard, say to withdraw in bitcoin etc. They say withdrawals take up to 36HRS, they always fail and reject them. After one week i never got my withdrawal, i put in a withdrawal request x4 times, all rejected even though i had an available balance and fully verified member, they keep your deposits and winnings, a fake, rigged system, promises of prizes etc. Scam casino, contact no. at wepage is not in service, live chat is bots, generic email replies, is bots too. I say Avoid this casino like the plague, report them for malpractice, data protection breach and claim your despoists back via your bank on the grounds of scam/fraud.
Chandre Banks
24 February 2023
Comment from uk.trustpilot.com
I typed in my password wrong due to my keyboard being on caps, they refuse to allow me to use temporary validated police clearence certifide document as well as a photo of me holding my id. In South Africa home affairs is going a bit slow with id cards which i explained to them. They then followed on by telling me i have a gambiling addiction, guys i dont even play high volumes of money i play cause its entertainment for me. I would never recommend Yeti to anyone. There are plenty other online casinos go there instead. I have never felt so insulted in my entire life.
Jen
17 February 2023
Comment from uk.trustpilot.com
I have found this site good, like all gambling you win and you loose but they have always completed prompt withdrawals. When asked for ID documents I uploaded these and my account was verified within 3 hours.Customer service has been friendly and helpful too
Kirsty Fitzwater
01 October 2022
Comment from uk.trustpilot.com
AVOID AVOID AVOID!!!!Deposited a decent sum of money over a couple of days. Won over £1500 through jackpots. Upon trying to withdraw, they asked for verification documents and blocked access to playing games until they recieved them. Went back on an hour later to upload said documents and they've completely blocked access to my account and I can no longer obtain access to it.Google Maps of website shows a housing within a run down housingt scheme. SCAM SCAM SCAM!!!!!
Donna Want
18 September 2022
Comment from uk.trustpilot.com
If I could give 0 stars I would !! Awful casino !! Avoid Avoid Avoid !!! Deposited £800 in a few hours won nothing deffo rigging games bonus rounds all rubbish I will never play here again stick with reputable sites where you actually have a chance of winning something not these dodgy ones where games are fixed and controlled !
Jen Goodman
19 May 2022
Comment from uk.trustpilot.com
SCAM! Do not listen to the good reviews like I did , iv been trying for over a week to get my winnings but have finally given up on getting my money. After rejecting over 10 withdrawal attempts saying transaction errors, I need to verify things (I did prior to playing any games) Making me open virtual mastercards etc I have spoken to customer services who clearly have no intention of paying any winnings. Seriously do not trust Yetiwin casino! Iv been jumping through hoops for over a week , sending different id to prove who I am they just come up with other excuses as to why they won’t pay out!
Keen Insurance
15 February 2022
Comment from uk.trustpilot.com
Absolute scam artists . As soon as you win decent money they block your account. I’ve even ended up following true complaints procedure. Total joke they’ve ended up getting me to send sensitive documents to an unsecured generic email address. I’ve asked several times for acknowledge of the documents. They just ignore you. Beware , scam
Omar hussain
17 March 2021
Comment from uk.trustpilot.com
Wouldn't let me withdraw when winning £40k. Asked me for about 8 documents and then finally said I failed due diligence checks stating I couldn't afford a £300 deposit even though I'm in full time work. Then closed my account.Avoid this casino like no other!!
Pitch Black ASMR
09 September 2020
Comment from uk.trustpilot.com
For some reason you can only withdraw one amount at a time, alot of people use withdrawing as an escape to avoid gambling to much, also on the roulette your win doesnt go to your balance so you keep having to refresh your page, which is so stupid. Missed out on loads of money all because theyre trying to keep you aslong as they possibly can. Ridiculous site would never use.
Darren Cullen
06 October 2023
Comment from uk.trustpilot.com
Worse casino I have ever played on I've deposited £300 or more and won £1000 and tryed to withdraw it and they told me to verify my account witch I did but because I used my brother's bank card to deposit they told me to send his details too but he had no photo I'd so I had to give him £100 to buy one online so we up loaded it and they declined my withdrawal and closed my account said it's against there terms and conditions 3rd party deposit we'll why the f##k ask for my brother's id to verify the account then block it and decline my withdrawal bunch of scamming c##ts avoid at all costs 😞😞
Worse casino I have ever played on I’ve deposited £300 or more and won £1000 and tryed to withdraw it and they told me to verify my account witch I did but because I used my brother’s bank card to deposit they told me to send his details too but he had no photo I’d so I had to give him £100 to buy one online so we up loaded it and they declined my withdrawal and closed my account said it’s against there terms and conditions 3rd party deposit we’ll why the f##k ask for my brother’s id to verify the account then block it and decline my withdrawal bunch of scamming c##ts avoid at all costs 😞😞